Good software. Happy humans.

Anthroware partners with its clients to bring their vision to life in a way that is backed by data, simplifies things that are difficult, and moves the needle for the rest of the world.  

Our partners range from small websites with existing logos and brand, to Internet of Things, all the way up to enterprise-ready SaaS applications. 

We approach each project focused on the business outcome. Our goal is to improve your business' bottom line. So whether we're driving customers your way via a beautiful custom website, or we're adding to your bottom line with custom mobile productivity apps, we're running every decision through the filter of your business' needs. 

Anthroware’ believes that software doesn’t have to be hard to use and business doesn’t have to be complex; your team can stop worrying about busy work and get back to what they love to do.

Anthroware is a mashup of anthropologists, designers, data-driven consultants, and technology builders. We design and build the custom digital products, integrations and databases your organization needs. We develop technology solutions that are rooted in real end-user studies that are simple and easy to use; they supercharge productivity for clients and end users.

We are looking for clients who want to move the needle and share our desire to save the world from bad products.

We love to work on: 

Healthtech, Internet of Things (IoT), Education, Beautiful Websites, excellent branding and design, Productivity.

 
$5,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2013
Show all +
Asheville, NC
headquarters
  • 45 S. French Broad Ave.
    Asheville, NC 28801
    United States

Portfolio

Key clients: 

Public Consulting Group, Mission Health System, Coldwell Banker, Growler Chill, Asheville Dental, Samaritan Ministries International - Given

Reviews

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Augmented Mobile App Development Services

"...their inability to meet deadlines and appalling customer success are beyond reasonable comprehension."

Quality: 
0.5
Schedule: 
0.5
Cost: 
0.5
Willing to refer: 
0.5
The Project
 
$200,000 to $999,999
 
June - Oct. 2019
Project summary: 

Anthroware was tasked with rebuilding an existing mobile app, collaborating with the in-house backend developers to implement the UX/UI designs. The project was for a third-party client. This review includes the vendor's response.

The Reviewer
 
1-10 Employees
 
Canada
CEO, Mobile App
 
Verified
The Review
Feedback summary: 

A lack of QA testing, poor resource management, and timeline issues resulted in three canceled contracts with the end client. Tensions escalated when the internal leadership confronted Anthroware about their performance. Ultimately, the engagement ended due to questionable financial terms.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

CEO of a mobile app company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Anthroware?

Rebuilding existing mobile application and building out UX / UI designs with our in-house backend team in the establish budget and timelines.

What were your goals for this project?

Rebuilding existing application and build out UX / UI designs with our in-house backend team in the establish budget and timelines.

SOLUTION

How did you select this vendor?

A referral for a tech founder who had not worked with Anthroware.

Describe the project in detail.

We had an existing application that need to be building. We handed new UX / UI designs to Anthroware and they worked alongside our backend team.

What was the team composition?

Anthroware appointed 7 of their 10 staff to our project despite only needing 2-3 engineers to complete the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Project was late, overbudget, and poor quality. We had to cancel three customer contracts due to the quality of work provided by Anthroware.

After five weeks of QA, one client asked if we had tested the product whatsoever before we provided it to them to test drive, then promptly canceled the pilot, citing that it was nowhere near completion.

How effective was the workflow between your team and theirs?

Anthroware required our team to be in stand up meetings three times a week; however, timelines were never discussed. Anthroware staff would simply say 'No blocks' and avoid discussing timelines whatsoever.

Finances were similarly guarded. Despite numerous asked to see the burn rate Anthroware would not provide runway until two weeks before a nine-day development gap as we had pre-paid for QA before not expecting development to be double to the amount they originally estimated.

What did you find most impressive about this company?

I am impressed that Anthroware is still in business. Besides thei team's ineffective resource management, their inability to meet deadlines and appalling customer success are beyond reasonable comprehension.

My favourite example of Anthroware's customer success involved Anthroware's CEO, Jon Jones, calling me when I mentioned to the Anthroware development team that we lost a contract because they had not completed the project on time with, "I don't care how you feel. Never bum out my team for being behind schedule."

Anthroware's CEO then threatened to pull the technical team off our mobile project entirely so we would lose further revenue.

Are there any areas for improvement?

After going over the established budget and timelines, Anthroware CEO Jon Jones requested equity in our company to complete the product his team was unable to complete in the established time and budget.

After we refused he extorted us into signing another contract at a higher rate; otherwise, we would lose the $200,000+ investment we had already made.

His email reads as follows:

"Aaron, I’m not sure how concerned [Investor 1] and [Investor 2] would be with you investing your own shares and not diluting their investments... Regardless, based on the posture you’re taking, it doesn’t look like that is going to work for either of us.

I have one other option that I’ve been saving because I don’t like it as much; but does take into account our risk AND gets you through the Oct. launch without messing around with equity.

Safe to say we view your equity differently than you do, so here is option B (or C, D, E... ).

Right now you’re getting a special rate because you’re pre-paying and we gave you a startup discount. It’s about 13% below our regular rate of $150/hr. The new deal is simple, we remove that and flip it the other way. Instead of a discounted rate, you pay 20% higher ($180/hr) and we move to Time and Materials billing.

Effectively, it’s expensive debt. Just lasts through MVP and you get paid, then we go back to a rate that makes sense and maybe even talk about that “Anthroware Ventures” thing with an even lower rate for members.

No equity exchanged at this time at all. We’re all just trying to cover this gap and get you squared away. Just being clear that we’re gambling with my money, so we need to see that come back somehow."

The contract we were extorted into signing came with a total that was double the original estimate. Anthroware refusing to extend repayment deadlines beyond two months despite claiming to support the growth of startups in his community.

Areas of Improvement include:

  • Untrustworthy and irrational leadership
  • Inability to manage time and resources effectively
  • Poor communication of project finances and deadlines
  • Inability to manage staff effectively
  • Lack of professionalism
  • Yelling at clients after losing contracts because work is behind schedule
  • Extorsion for equity in our company after mismanaging pre-paid resources and not meeting schedule deadlines
  • Disregard for laws and legal agreements
  • Increased hourly rates after they went over budget, and we would not provide them equity in our company
  • Irrational, irreverent, and unprofessional
0.5
Overall Score
  • 0.5 Scheduling
    ON TIME / DEADLINES
  • 0.5 Cost
    Value / within estimates
  • 0.5 Quality
    Service & deliverables
  • 0.5 NPS
    Willing to refer

Company response

The vendor responded on December 6, 2019.

We’re very sorry you had a bad experience. Our team of 3.5 engineers worked hard for you and delivered two native apps with amazing engineering in a short time.

This reply is for other vendors that this client might contact. Their developers are great! They’re good people with experience in entrepreneurship and engineering. They communicate well collaborate really well. Unfortunately, the CEO demonstrated inexperience and unrealistic expectations regarding business growth and product development.

Anthroware’s tone throughout the engagement was one of building-up and encouragement; even during our breakup call, our CTO spent time talking sales strategy and providing ideas in that regard. The CEO sung our praises loudly up until the company ran out of funding. We took great pride when the CEO stated, “Working with you guys is easier than ordering a pizza! We just say what we want and it happens!“

However, after the company ran out of cash, the CEO came to us asking us to find a way to not stop the project—to the point that they offered equity. We are a cash business with 19 employees; it’s hard for us to take risk on others’ behalf. Ultimately, we couldn’t reach an equity deal that made sense for Anthroware with that company. 

We came to other terms and delivered the apps on the prescribed timeline. We honored our warranty, fixed bugs and built one whole feature for free. It's unfortunate our integrity did not matter to the CEO, we ended our relationship with that company as soon as our contract was fulfilled.

Multiple Design & Dev Projects for Educational Consulting Firm

“[T]hey’re proactive, take pride in their work, and ensure everything runs smoothly.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2013 - Ongoing
Project summary: 

Hired for various projects, Anthroware helped develop a web survey platform and finance-tracking app. The team participated in pre-dev stages through launch and maintenance, resulting in a continued contract.

The Reviewer
 
1,000 - 5,000 Employees
 
Asheville, North Carolina
Director, Consulting Firm
 
Verified
The Review
Feedback summary: 

Anthroware’s products have received only positive feedback, impressing stakeholders with their quality and speed of work. Although the initial project management was poor, Anthroware responded to feedback and quickly improved, building a friendly, collaborative, and hard-working team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a product manager for a company that provides consulting services and software-as-a-service (SaaS) to school districts, states, and various agencies in the education and Health and Human Services sectors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Anthroware?

We hired Anthroware to work on various projects.  Time constraints on getting this product to market required that I augment my team with contract/temporary developers.  We worked with them on user interface and workflow designs, and the initial design and development of the product.

SOLUTION

What was the scope of their involvement?

Two of our most recent projects were a web-based software product to help organizations comply with Title I regulations, and a survey software product for students to submit about their teachers and courses.

 

The Title I product enables school districts and states to ensure that they are compliant with the requirements for Title 1, and to monitor the funds provided to them under this program.

 

Anthroware built both the survey and Title I applications and began working with us during the initial discovery and requirements phases. They worked extensively on building mockups for the user interface, which we workshopped with our internal business team until we had a product we all supported. Anthroware wrote the technical specs and did all the database architecture design.

 

The survey web platform has a clean and simple user interface, which was a large requirement for us since it’s meant for third graders. The Title I app has a responsive design and is consistent across mobile devices as well as desktop and laptop screens.

What is the team dynamic?

Jason Stewart [Vice President, Anthroware] was our database architect [DBA] and main point of contact, James Shaw was our senior architect, and we worked with both of them on the two projects. We had additional team members who did frontend, backend, design work, and .net dev.

How did you come to work with Anthroware?

I used to work with Jason, and I’m familiar with his work, so I knew I could trust his design decisions and ethics.

What is the status of this engagement?

We’ve worked with Anthroware for about four years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Anthroware built the survey product on time and within budget, and the stakeholders were impressed with its look, feel, performance, and quick development. The client said that it far exceeded their expectations, and it’s in its third year without any major issues. The survey needed to support nearly 2,500,000 responses completed within a six-week period, and Anthroware made that possible.

How did Anthroware perform from a project management standpoint?

Initially, the project management needed improvement.  However, Anthroware listened to my concerns and responded, and we haven’t had an issue with project management since.

What did you find most impressive about them?

Whenever we’ve hit an obstacle, Anthroware has immediately stepped in to help. They have phenomenal customer service, their ethics are above reproach, and they’re willing to do whatever is necessary to finish a job. Instead of waiting to be told what to do, they’re proactive, take pride in their work, and ensure everything runs smoothly.

Are there any areas they could improve?

My only concern has been project management, but this has since improved, so I don’t have any other concerns. I love working with them.

Do you have any advice for potential customers?

Anthroware offers more than just development, so take full advantage of their skills. Let them participate in the requirements phase because they're bright, insightful, and will come up with great ideas.

4.0
Overall Score The cost is a little high, but we enjoy working with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We finished the project within the promised timeline.
  • 4.0 Cost
    Value / within estimates
    They're a little expensive, but I appreciate their work quality.
  • 5.0 Quality
    Service & deliverables
    Their product is robust and stable, and our client loved it.
  • 5.0 NPS
    Willing to refer
    I'd recommend them without hesitation.

Web App Dev for Health Care Consulting

"Their application is fully functioning and we're really happy with it."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Dec. 2016 - Oct. 2017
Project summary: 

Anthroware developed a web-based data capture tool for a healthcare consulting firm. The application is designed to be modular for use in new states.

The Reviewer
 
1,000 - 5,000 Employees
 
Asheville, North Carolina
Dale McCourt
Senior Advisor, PCG
 
Verified
The Review
Feedback summary: 

The application Anthroware created is cleaner, more efficient, and easier to use than the two previous internal versions. While the process was somewhat painstaking and their project manager changed halfway through, we are very satisfied with the final product.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am on the healthcare side of a consulting company called PCG, mostly working with state Medicaid agencies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Anthroware?

We needed a software tool to help record and track data for screenings of Medicaid providers that could be modular and flexible for working in different states.

SOLUTION

What was the scope of their involvement?

After getting to know some of the complexities of our work and considering whether they could simply update our previous applications for this task, Anthroware decided to build the new data capture application from scratch. They also included a feature that created an enhanced PDF summary of all the data captured in case a customer wanted to see it.

What is the team dynamic?

The project manager and main point of contact for most of the project was Jeff [Brand Strategist, Anthroware], who took over from the first project manager they assigned to us. They also had a developer, a database engineer, and a UX / UI specialist.

How did you come to work with Anthroware?

I knew Anthroware's CEO, Jon Jones, when he used to work here at BCG, and they have done work for us in the past. We didn't consider any other options besides our own internal team.

How much have you invested with them?

We've spent $225,000.

What is the status of this engagement?

The project began in December 2016 and completed in October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Compared to our previous internal attempts at developing this type of tool, their application is must faster, better looking, and more intuitive. However, the real measure of the software will be the time it takes to modify it for work in new states, which we have not tested yet.

How did Anthroware perform from a project management standpoint?

They were a bit clunky, especially because they switched project managers halfway through which required us to spend time getting the new one up to speed.

What did you find most impressive about them?

They were very helpful during the phase of determining the needed specifications, pushing us to define exactly what we needed out of the final product.

Are there any areas they could improve?

I wish the development process was quicker, but I might be asking for the impossible on that.

Do you have any advice for potential customers?

Make sure you have well-defined specifications because they will force you to consider your options and make those decisions.

4.0
Overall Score We are generally very satisfied, but it could have gone smoother.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were almost always early or on time.
  • 4.0 Cost
    Value / within estimates
    They were much less expensive than my internal team, and produced a better product.
  • 4.0 Quality
    Service & deliverables
    Their application is fully functioning and we're really happy with it.
  • 5.0 NPS
    Willing to refer
    I have recommended them internally and would use them again myself.

Mobile App for Employee Engagement for Health Care App

"They cared about what we were doing and felt it was important."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2016 - Ongoing
Project summary: 

Anthroware developed a mobile app for a hospital system. The app aims to boost employee engagement and help employees keep track of their work hours. 

The Reviewer
 
10,000 + Employees
 
Asheville, North Carolina
Ann Kiefert
IT Strategic Engagement Partner, Mission Health
 
Verified
The Review
Feedback summary: 

Anthroware delivered a high-quality app. They were noted for their strong skill sets pertaining to software development, UI/UX, and engineering. Anthroware also demonstrated an authenticity and genuine ownership of the project, which enabled them to understand the needs of the hospital system.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

The business is Mission Health System. We are a hospital system in Western North Carolina. We also have inpatient, ambulatory, primary care, specialty, and ancillary practices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Anthroware?

We have 12,000 employees that are lacking the tools needed to access information and resources to do their jobs. We have tools, but they're not efficient. We have an older intranet that has some information, other interior websites that offer a different set, but there's no consolidated set of resources for employees and the teams they work on to help them do their work. We wanted to improve employee engagement, productivity, and help simplify tasks for employees. We didn't have the capabilities in-house and the staff to build it ourselves.

SOLUTION

What was the scope of their involvement?

Anthroware developed software to help consolidate all the resources in the form of a mobile app. They're helping us get the first iteration out which includes timekeeping, filtering the most important messages an employee needs to know when they come on shift, and the consolidated view of tools and key time-keeping information. The timekeeping feature has been built as of now.

We did some extensive user studies. We talked to users and stakeholders and collected feedback from them about what's important to them, what they value the most from an app like this, and how they would rank some of the features. That helped us narrow in on the first set of features to offer. Anthroware summarized it and made a recommendation to us on the approach.

The timekeeping feature allows them to clock in and out faster every day as opposed to the current telephone-based system. There have been additional user studies and user interfaces developed around the other use cases for messaging and delivering key information to employees called My Vitals.

We haven't engineered the rest of the parts yet. We've done user studies, and made some mock-ups of the user interfaces, and developed a release schedule. We are launching timekeeping in December 31, 2017, and we'll be rolling out the other features after that.

What is the team dynamic?

We worked with Jon Jones [President, Anthroware], 1 product owner, 2 UI designers, 1 UX designer, and 2 software engineers. The size of the team grew as different people were pulled in at the right time. They were able to staff up as things got busier and as we got deeper into different aspects of it. I would speak to different people directly. I didn't always have to go through one person. They were all very approachable and available. We would have weekly status meetings, and then there would be contact in-between that.

How did you come to work with Anthroware?

I wasn't a part of that aspect. They were brought on and I started from there. 

How much have you invested with them?

We've spent over $100,000. 

What is the status of this engagement?

We started in December of last year and we have ongoing work with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They delivered high-quality work with really skilled staff. They were very authentic and genuine with us, and they quickly took ownership of the goals of the project. They were invested in it not just because it was a job, but because they cared about what we were doing and felt it was important. It was easy to work with a team that shared that same level of engagement. They were able to bring a lot of ideas to the table that were helpful to the project.

How did Anthroware perform from a project management standpoint?

They performed very well. We didn't use and project management tools specifically; we communicated through emails, phone calls, and meetings.

What did you find most impressive about them?

Their skill set they brought to the table, from software development, user interface, user experience, and engineering. They could quickly understand what we were trying to build and why it's important to our organization.

Are there any areas they could improve?

I can’t think of any.

Do you have any advice for potential customers?

I can't think of anything right now. 

5.0
Overall Score They were a valued partner in the project as the project was developed and refined later in its development.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were always on time, available, and accessible to us when we needed them.
  • 5.0 Cost
    Value / within estimates
    Their work is definitely valuable to the organization.
  • 5.0 Quality
    Service & deliverables
    They delivered high-quality work.
  • 5.0 NPS
    Willing to refer
    I have already recommended them.