What evidence can you share that demonstrates the impact of the engagement?
On our first projects together we quickly realized more efficiency in our databases and processes. We launched a quoting software database for our pricing, which reduced the time we had to spend updating and changing the pricing from 80 hours to two hours.
On the project for the e-commerce site, through what we consider a better user experience, we converted more shoppers into buyers. That added to our bottom line and gave us a good ROI.
How did Ansi ByteCode perform from a project management standpoint?
When I’ve worked with overseas companies, I’ve found that the project management tool you decide to use is not a determining factor in the project’s success. Skype, Viber, and WhatsApp are interchangeable to a certain extent. That being said, we predominantly used Skype or Google Hangouts, and email to communicate. They were very flexible, and I was happy with how the project was managed.
What did you find most impressive about them?
I’ve found there to be a cultural difference between our western expectations and those of overseas vendors. We want to see results fairly quickly while many offshore companies I’ve worked with are not as results focused. However, I found that Ansi ByteCode was very responsive and had an incredible work ethic. Their dedication to getting exactly the results we wanted, created a lot of loyalty between us.
They are service oriented, which is a buzzword that is thrown around but rarely executed well. No matter what vendor you’re working with, and no matter where they are located, there will be communication hurdles, but Ansi ByteCode was willing to do whatever it took to accomplish our goals. That’s something that we as customers notice, but also our consumers notice, and when that happens you see the fruits of your labor.
Do you have any advice for potential customers?
It’s been my experience, that when I suggest using offshore producers or vendors, companies have trouble adjusting or have unfair expectations of them. Communication is the most important part of every project, so if you would drive down the street and draw out ideas on a whiteboard for an agency that was four blocks away, you need to find a way to achieve a similar level of communication with overseas agencies. There are plenty of tools people can use to reduce miscommunication, people just have to spend the time to really collaborate.
When I’ve heard negative stories about working with overseas companies, I’ve found the common denominator to be a disconnect in understanding. In communicating with any team, you have to make sure you elaborate and that your point is clear.
I realized this after working with another company in the Philippines. I insisted that they sent me visuals, with words or whatever instruction was necessary, for every step of the project. It cut through a lot of misunderstanding and inefficiency, and they commented on me being one of their first customers to clearly explain my needs. You just need to have the same level of communication that you would have with a company that was right down the street.