Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?
I’m no expert when it comes to websites, but ours was well put together, looked clean, and needed almost no amendments. We continue to use the site today and haven’t made many changes to it.
When we first started working with Ampersand + Ampersand, we were ranking very low on search engines, but we’ve become the top result. This happened quickly, in the space of around three months. We’ve started getting notes from Brazil, Mexico, China, and other countries, so we’ve managed to spread the word quickly.
Because of this and the interactive function for our demonstration, we received a very good response rate, which resulted in many people attending our event and some good business for our company. Our access to customers was definitely enhanced by Ampersand + Ampersand’s efforts.
How did Ampersand + Ampersand perform from a project management standpoint?
We were given constant updates, and Ampersand + Ampersand managed to turn things around in a short period of time. They were clear about costs and explained any possible hiccups. They’re a transparent group of people, good at communicating with the customer.
We’ve had two project managers on Ampersand + Ampersand’s side over the course of our relationship. The quality of the management has been very high, and I think that they came to know more about our website than we did. I was kept up-to-date consistently, and Ampersand + Ampersand put together some well-structured documents that outlined the process and milestones to which we could hold their team. The quality and speed of the turnaround have prevented any subsequent costs on our part, so I’m very happy.
What did you find most impressive about Ampersand + Ampersand?
They have a great ability to take basic, high-level information, digest it, and translate it into the needs of the customer. We gave Ampersand + Ampersand basic information with somewhat clear guidelines in terms of what was required, and they quickly put together what we wanted.
Their accessibility was also impressive. I could pick the phone up and speak to Nader on the spot, without any delays or hanging around. If we needed to change the wording or other elements on the website, we could reach Ampersand + Ampersand anytime. While launching the site, we noticed an issue with a signup page at one o’clock in the morning. It was changed by five o’clock, so Ampersand + Ampersand has the ability to turn things around quickly. Access to the team at any level is definitely beneficial.
Aside from their coding skills, Ampersand + Ampersand’s creativity definitely earned them more business from us. I only wish they were closer to our office.
Are there any areas Ampersand + Ampersand could improve?
The quality of the coffee…
What tips or recommendations could you share that might increase the likelihood of success with Ampersand + Ampersand?
One of the huge qualities that Ampersand + Ampersand brought was the well-structured process in terms of who was around the table. We always had access to a chief design director, the chief coder, and the project manager. For 95% of the time, Nader also came in to make sure things were okay. If we did end up having to invest three hours of time in order to get the task done, those three hours would be time well-spent. Allocation of internal resources was one of Ampersand + Ampersand’s best attributes, so anyone looking to work with them should make sure that as many people as necessary are called upon. They will be allocated and make the best use of the client’s time.