What evidence can you share that demonstrates the impact of the engagement?
The feedback we have received from our user base about the UI has been extremely positive. We work with very large enterprises and very demanding users, so it’s important for us to meet the standards that they expect. The UI and UX designs that they came up with increased the level of customer satisfaction. The usability of the product significantly increased and the feedback from customer surveys shows that the product satisfies the needs of our customers in a very positive way.
How did Ameba perform from a project management standpoint?
We used Jira as a means of managing our sprints. They became involved in that and would update accordingly. We worked through the project plan in terms of prioritization of the activities and what needed to be done. When things were taking longer than expected, there was clear and open communication. The important thing was that there were no surprises.
As part of an agile methodology, some things take longer than expected and there will be challenges. The important thing when working with a third-party is clear and open communication, and that they advise you when challenges do come up so that they can be managed effectively. Ameba did all that very well.
What did you find most impressive about them?
They really cared about the product and what they were doing. We really felt that this wasn’t just a third-party engagement and that they were a partner involved with us. They felt as much of a team member as any of our people in the office.
We’re based in Ireland and they’re based in Uruguay but the time difference was never an issue. I highly recommend them; it was a very positive experience working with them.
Are there any areas they could improve?
They could have pushed us harder earlier on in terms of the requirements and for more information that would have helped further down the road. We didn’t have the resources and the time that we probably needed to provide that to them at the early stage of the project. They had to work with the information they had. Overall, looking back, there are very few things I would have done differently.