Amar Infotech

BACKGROUND

Please describe your company and position.

I am a director at TravellGDS.

Describe what your company does in a single sentence.

TravellGDS, specializes in providing comprehensive travel technology solutions. Our core business revolves around developing and implementing online platforms and software for travel agencies, tour operators, and other travel-related businesses. 

This includes the creation of custom travel portals, the integration of Global Distribution Systems (GDS) and various travel APIs, and the development of robust booking engines. Essentially, TravellGDS empowers its clients to establish or enhance their online presence, enabling them to offer a wide range of travel services, such as flight and hotel bookings, to both business and consumer audiences.

We focus on providing white-label solutions, allowing our clients to brand and utilize our technology as their own, thus streamlining online travel operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Amar Infotech to accomplish?

• Travel Portal Development
• Flight Booking System
• Hotel Booking System
• B2C Travel Portal
• B2B Travel Portal
• Travel Booking Mobile App

SOLUTION

How did you find Amar Infotech?

• Online Search
• Referral
• Clutch Site

Why did you select Amar Infotech over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work
Amar Infotech undertook the end-to-end development of a comprehensive travel portal for TravellGDS, catering to B2C, B2B, and corporate travel businesses. The scope of work covered every stage of the development lifecycle, from initial planning and system architecture to deployment and post-launch support.

Key areas of development included:

• Custom Travel Portal Development:
  • Designed and developed a fully branded travel portal tailored to TravellGDS’s business model.
  • Created a responsive and user-friendly interface for seamless navigation and booking experiences.
• API Integration & Real-Time Inventory Access:
  • Integrated major GDS systems (Amadeus, Sabre, Travelport) for global flight inventory.
  • Incorporated hotel APIs (Hotelbeds, Expedia, and others) for a vast accommodation database.
  • Enabled car rental, tour package, and transfer service API integration for an all-in-one travel booking platform.
• Advanced Booking Engine Development:
  • Built a secure and scalable multi-service booking engine for flights, hotels, car rentals, and holiday packages.
  • Implemented real-time fare and availability updates, dynamic pricing, and instant confirmation features.
  • Developed a seamless payment gateway with multiple currency support and secure transaction processing.
• Mobile Application Development:
  • Designed and developed Android and iOS applications mirroring the functionality of the web portal.
  • Ensured real-time syncing of user bookings, search history, and preferences across all platforms.
  • Integrated push notifications and alerts for booking confirmations, price drops, and travel updates.
• Admin & Supplier Management Panel:
  • Built a powerful admin panel for managing bookings, customers, suppliers, and transactions.
  • Developed a B2B agent management system, allowing sub-agents to access and manage their bookings.
  • Included reporting and analytics tools for business insights and performance tracking.
• Security, Compliance & Scalability:
  • Ensured high security with data encryption, secure authentication, and compliance with travel industry standards.
  • Developed a scalable system architecture to support high traffic and seamless third-party integrations.
• Testing, Documentation & Training:
  • Conducted rigorous functional, performance, and security testing before deployment.
  • Provided detailed technical documentation and training sessions for TravellGDS staff.
  • Offered post-launch support and continuous maintenance to enhance performance and security.

Summary of Key Deliverables:

1. Fully Branded Travel Portal – Customized design and functionality tailored to TravellGDS’s business model.
2. Seamless API Integrations – Integration of GDS, hotel, car rental, and tour package APIs for real-time inventory.
3. Robust Booking Engine – Secure multi-service booking system with dynamic pricing and instant confirmations.
4. Mobile Applications – User-friendly Android and iOS apps for a seamless travel booking experience.
5. Comprehensive Admin Panel – Supplier management, B2B agent portal, and analytics dashboard.
6. Secure Payment Gateway – Multi-currency support and fraud prevention measures.
7. Scalable & Secure System – Built to handle high user traffic while ensuring data security and compliance.
8. Testing & Quality Assurance – End-to-end system testing for smooth performance.
9. Documentation & Training – User guides and training sessions for seamless adoption.
10. Ongoing Support & Maintenance – Continuous monitoring, bug fixes, and performance enhancements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The development of the TravellGDS travel portal by Amar Infotech resulted in significant measurable outcomes, demonstrating both business growth and operational efficiency. Within the first six months of launch, total bookings increased by 300%, leading to substantial revenue growth, while abandoned bookings were significantly reduced due to an optimized user experience and secure payment processing.

System performance improved with 99.9% uptime and 50% faster page load times, ensuring seamless booking even during peak travel periods. The platform successfully handled 10,000+ concurrent users, enhancing scalability and reliability. 

Mobile app adoption surged, with 70% of total bookings processed via Android and iOS applications, driving higher customer engagement. Operational efficiency also improved, with a 30% reduction in manual processing time, a 95% decrease in pricing and availability errors, and a 40% increase in B2B sales through streamlined agent management. 

Additionally, automated real-time updates enhanced supplier and inventory management, while strengthened security measures ensured zero fraud incidents post-launch. These improvements positioned TravellGDS as a competitive and scalable travel booking platform, increasing conversion rates, customer retention, and market reach.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management for the development of the TravellGDS travel portal by Amar Infotech was exemplary, with a clear focus on timely delivery and responsiveness to client needs. Amar Infotech adhered to a well-structured timeline, consistently delivering key milestones on time, ensuring the project progressed smoothly from initial planning through to deployment. They provided regular updates and were proactive in addressing any potential delays, ensuring transparency at every stage of development.

In terms of responsiveness, Amar Infotech demonstrated a high level of attentiveness to TravellGDS's evolving needs. They worked closely with the team to gather detailed requirements and quickly adjusted to changes in scope or priority, showing flexibility without compromising quality. Their approach to communication was open and collaborative, with regular feedback loops to ensure the project stayed on track and met expectations.

Additionally, any issues or challenges were swiftly addressed with effective solutions, ensuring minimal disruption to the project timeline. This commitment to both delivery and client satisfaction made the entire project a smooth and successful experience.

What was your primary form of communication with Amar Infotech?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Amar Infotech was their exceptional level of customization and attention to detail in every aspect of the project. They didn’t just provide a standard solution; instead, they took the time to understand the specific needs of TravellGDS and tailored the travel portal to meet those needs, ensuring that every feature aligned with the business’s objectives. Their seamless integration of multiple travel APIs, like GDS and hotel APIs, to provide real-time inventory and dynamic pricing was a key highlight that set them apart from other providers.

Moreover, their commitment to ongoing support and maintenance after the project’s launch was remarkable. They didn’t just deliver the product and move on; they were fully engaged in ensuring the portal's continuous performance, updating it as needed and quickly addressing any emerging challenges. Additionally, their ability to scale the system while maintaining high performance, even during peak usage, demonstrated their technical prowess and deep understanding of the travel industry’s complexities.

Lastly, their clear communication, proactive problem-solving, and flexibility in responding to client needs during development were standout qualities that made the entire experience smooth and highly successful.

Are there any areas for improvement or something Amar Infotech could have done differently?

While Amar Infotech delivered an overall successful project, there are a few areas where they could have further enhanced the experience. One potential area for improvement could be more in-depth initial planning around certain features. For example, while they were responsive and flexible during the development process, a more detailed discovery phase at the beginning might have helped to identify potential challenges earlier, particularly around certain API integrations that required additional adjustments later on.

Additionally, post-launch documentation and training could have been more comprehensive. While Amar Infotech provided essential documentation and training sessions, more in-depth, ongoing training sessions could have helped TravellGDS’s internal team to fully leverage all the features and functionality of the platform without relying on external support. This would ensure that the team is completely self-sufficient in handling and managing the portal moving forward.

Finally, while the platform’s scalability and performance were impressive, pre-launch user testing could have been expanded to include more real-world user scenarios, especially from different customer segments, to ensure that all edge cases were thoroughly addressed before going live. This would have ensured even smoother functionality across all types of user interactions.

These improvements, while relatively minor, would have further strengthened the overall development experience and the long-term success of the project.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Shree Shankar Masala Pvt Ltd

Describe what your company does in a single sentence.

Shankar Masala is India’s largest spice processing company that has all its processing facilities in-house. It supplies premium Spices across the World to all segments of market. Our products are formulated and processed under the supervision of a skilled team of professionals by using high quality pure ingredients. Material is procured from reliable and certified vendors of the market in compliance with international quality standards.

We offer a wide range of 45 variety of spices (whole spices, Basic Spices, Grounded Spices, Blended Spices, etc.) with 50 years of dedication to maintain the same standards of purity, freshness and authenticity in every pack, getting their aroma and flavor, consistently right. Shankar Masala takes special care in selecting the raw material for the ground single spices category. This provides the consumer with spices made from the choicest raw material maintaining the highest processing standards.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Amar Infotech to accomplish?

• Mobile App Development
• Website Development
• Mobile & Web App Development
• UI/UX Design & Branding
• Ongoing Support & Maintenance

SOLUTION

How did you find Amar Infotech?

• Online Search
• Referral

Why did you select Amar Infotech over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work:

• Mobile App Development (Flutter Technology):  
  • Development of the Customer Mobile App: 
    • We developed a cross-platform mobile application using Flutter, ensuring that the app is compatible with both Android and iOS devices. The mobile app allows customers to browse products, make purchases, view order history, and manage their profiles.
  • Key Features of the Mobile App: 
    • Product Catalog: Display of various products with details like images, descriptions, prices, etc.
    • Shopping Cart: Users can add items to their cart, view and modify their cart.
    • Order Placement: Users can place orders and select shipping options.
    • User Authentication: Integration of user sign-up, login, and profile management features.
    • Push Notifications: For order updates, promotions, and alerts.
    • Payment Integration: Seamless integration of PhonePe and Razorpay payment gateways for secure transactions.
    • Order Tracking: Users can track the status of their orders in real-time.
• Admin Panel Development (Laravel PHP & Node.js): 
  • Admin Dashboard: 
    • A comprehensive admin panel was developed using the Laravel PHP framework, which allows the admin to manage products, categories, users, orders, and payments efficiently.
  • Key Features of the Admin Panel: 
    • Product Management: Admin can add, edit, and delete products, manage categories, and set pricing.
    • Order Management: View and update orders, process shipments, and handle customer requests.
    • User Management: Manage user accounts, including viewing customer details, managing roles, and user permissions.
    • Payment Gateway Management: Integration of PhonePe and Razorpay gateways to manage payment transactions and process refunds.
    • Analytics & Reports: Admin can access sales reports, order history, and user activity data.
    • Notifications: Admin can send notifications to users regarding offers, order status, and other important updates.
• Backend Development (Laravel PHP Frameowrk and Node.js with MySQL Database):
  • Laravel abd Node.js Backend: We used Laravel and Node.js to build a scalable and high-performance backend to handle customer requests, orders, and payments.
  • Database Integration: We utilized a MySQL database to store and manage data related to products, users, orders, and payments. The database was optimized for fast data retrieval and handling of large datasets.
• Payment Gateway Integration:
  • PhonePe Payment Gateway: Integrated PhonePe as a payment gateway to process payments securely.
  • Razorpay Payment Gateway: Integrated Razorpay for an additional payment option to enhance customer flexibility.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Customer Ecommerce Mobile App with Admin Panel project achieved significant success through measurable outcomes in various aspects. The mobile application, developed in Flutter, was successfully launched on both the Google Play Store and Apple App Store, ensuring broad accessibility. The app demonstrated strong adoption with a steady increase in downloads and high user engagement. Performance metrics showed fast loading times under two seconds, contributing to a seamless shopping experience. Additionally, the user retention rate improved due to an intuitive interface, smooth navigation, and a secure checkout process.

From a business standpoint, the project delivered notable growth in transactions and revenue. The integration of PhonePe and Razorpay payment gateways facilitated smooth and secure payments, leading to an increase in successful transactions. The ecommerce platform also recorded higher daily and monthly sales, supported by an efficient checkout process that reduced cart abandonment rates. The admin panel, built using Laravel PHP and Node.js, streamlined order processing and significantly reduced operational delays, allowing administrators to manage inventory, orders, and payments efficiently.

System stability and security were key priorities, with the platform maintaining an impressive 99.9% uptime, ensuring uninterrupted service for customers. The scalable Node.js backend and MySQL database provided a strong foundation for future growth while maintaining high-level security standards. Real-time analytics and reporting features in the admin panel empowered the business with actionable insights on sales performance, customer behavior, and inventory management, improving decision-making processes.

Customer feedback played a crucial role in measuring project success. Users appreciated the ease of navigation, quick payment processing, and real-time order tracking, leading to positive reviews and increased repeat purchases. The project also helped minimize customer support issues by automating payment tracking and refund processes, ultimately improving overall customer satisfaction. With a well-optimized, high-performing ecommerce platform in place, the business is now well-positioned for continued growth and scalability in the online retail space.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Amar Infotech demonstrated strong project management skills, ensuring a smooth development process from start to finish. They followed a structured and agile approach, breaking the project into well-defined phases, including planning, design, development, testing, and deployment. Regular updates and milestone tracking kept the project on schedule, allowing for seamless coordination between teams. Their ability to set clear expectations and adhere to deadlines contributed to the project's success, ensuring all deliverables were met within the agreed timeframe.

One of the standout aspects of their project management was timely delivery. Amar Infotech maintained a well-organized development timeline and efficiently handled any potential bottlenecks. Even when faced with challenges, they were proactive in resolving issues and ensuring that deadlines were not compromised. Their responsiveness to our needs was commendable—they were always available to address queries, provide clarifications, and make necessary adjustments based on feedback.

Moreover, their collaborative approach ensured that our requirements were understood and implemented effectively. They actively sought feedback throughout the development cycle, ensuring the final product aligned with our expectations. Any additional requests or modifications were handled professionally, with clear communication regarding feasibility and impact on the timeline. Their ability to adapt and provide quick solutions demonstrated their commitment to client satisfaction, making the entire development process smooth and efficient.

What was your primary form of communication with Amar Infotech?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Amar Infotech was their strong technical skills, clear communication, and customer-focused approach. They handled the entire project smoothly, using Flutter for the mobile app, Laravel PHP and Node.js for the admin panel, and MySQL for database management. Their expertise in integrating PhonePe and Razorpay payment gateways made the app secure and reliable for transactions.

One thing that stood out was their commitment to deadlines and transparency. They kept us updated throughout the project, listened to our feedback, and made changes whenever needed. Unlike many companies that just follow instructions, Amar Infotech actively suggested improvements and helped make the final product even better.

Another unique quality was their focus on quality and user experience. The app was not just functional but also fast, easy to use, and secure. Even after the project was completed, they continued to offer support and made sure everything worked perfectly. Their dedication, problem-solving skills, and willingness to go the extra mile have made them a great partner for this project.

Are there any areas for improvement or something Amar Infotech could have done differently?

Amar Infotech did an excellent job in delivering the project, but like any development process, there is always room for improvement. One area that could have been enhanced is faster issue resolution during the testing phase. While they were proactive in addressing bugs and feedback, having an even quicker turnaround for minor fixes would have made the process even smoother.

Additionally, while their communication and updates were regular, a more structured progress tracking dashboard could have provided even clearer real-time insights into project milestones. This would have helped in better tracking of tasks, pending work, and expected completion timelines.

Lastly, offering more post-launch training or documentation for the admin panel could have been beneficial. While their team provided great support, a detailed user manual or tutorial videos would have made it easier for non-technical users to manage the platform independently.

Overall, these are minor areas for improvement, and they did a fantastic job delivering a high-quality product within the agreed timeframe.

BACKGROUND

Please describe your company and position.

I'm an executive at Tata Chemicals Limited

Describe what your company does in a single sentence.

Tata Chemicals Limited is a global company specializing in chemicals, crop nutrition, and consumer products, delivering sustainable and innovative solutions across industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Amar Infotech to accomplish?

• Mobile App Development
• Website Development

SOLUTION

How did you find Amar Infotech?

• Online Search
• Referral

Why did you select Amar Infotech over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Amar Infotech, a leading software and mobile app development company, developed an Auditorium Booking App for Tata Chemicals Limited’s Multicultural Committee. The solution was designed to streamline the booking process for their auditorium facilities, providing an efficient and user-friendly experience for administrators and users.

• Scope of Work:
  • Requirement Gathering & Analysis: 
    • Conducted detailed discussions with Tata Chemicals Limited's Multicultural Committee to understand their specific requirements.
    • Identified key functionalities, including booking slots, payment processing, user roles, and approval workflows.
    • Defined the user flow and created wireframes to ensure a seamless user experience.
  • Development of Auditorium Booking App: 
    • Designed and developed a custom mobile application with an intuitive UI/UX for easy navigation.
    • Implemented a slot-based booking system allowing users to check availability and reserve the auditorium.
    • Integrated a notification system for booking confirmations, reminders, and approvals.
    • Developed user roles and permissions, including Admin, Committee Members, and Users.
  • Admin Panel Development: 
    • Created a web-based admin panel to manage bookings, users, and payments efficiently.
    • Provided real-time booking reports, analytics, and dashboard insights.
    • Enabled an approval system where committee members can review and approve/reject booking requests.
  • Payment Gateway Integration: 
    • Integrated a secure payment gateway for seamless online transactions.
    • Supported multiple payment modes, including credit/debit cards, UPI, and net banking.
    • Ensured compliance with industry security standards for safe and reliable payments.
  • Testing & Quality Assurance: 
    • Conducted comprehensive testing, including functional, usability, and performance testing.
    • Ensured cross-platform compatibility for both Android and iOS devices.
    • Performed rigorous security checks to safeguard user data and financial transactions.
  • Deployment & Post-Launch Support: 
    • Successfully deployed the application on the App Store and Google Play Store.
    • Provided training sessions for committee members and administrators to familiarize them with the system.
    • Offered ongoing maintenance and support for bug fixes, updates, and enhancements.
• Key Deliverables:
  • Mobile App – User-friendly auditorium booking application for Android and iOS.
  • Admin Panel – Web-based management dashboard for monitoring bookings and users.
  • Payment Gateway – Secure online payment processing integrated into the system.
  • Notifications System – Automated alerts for bookings, approvals, and payments.
  • User Role Management – Custom permissions for users, admins, and committee members.
  • Reports & Analytics – Insights into bookings, payments, and overall usage.
  • Training & Documentation – User guides and training sessions for the Tata Chemicals team.
     

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Auditorium Booking App developed by Amar Infotech for Tata Chemicals Limited’s Multicultural Committee significantly enhanced booking efficiency and streamlined operations. By digitizing the reservation process, the app reduced manual booking efforts by 80%, eliminating double-booking conflicts and ensuring real-time slot availability. The automated approval system accelerated the process, resulting in a 60% faster approval time, while notifications kept users informed without the need for manual follow-ups.

Within the first three months of launch, over 90% of bookings were made through the app, demonstrating high user adoption and satisfaction. The app’s intuitive interface and seamless experience contributed to a 40% improvement in ease of booking compared to previous manual methods. Additionally, the integration of a secure payment gateway enabled 100% digital transactions, reducing reliance on cash handling and improving financial security.

The introduction of real-time reporting and analytics allowed the committee to monitor booking trends, revenue, and utilization, enabling data-driven decision-making. This led to a 20% reduction in administrative workload, freeing up resources for other priorities. The elimination of paperwork also resulted in 50% cost savings on printing and manual processes.

Overall, the project successfully modernized Tata Chemicals Limited’s auditorium management system, making it more efficient, cost-effective, and user-friendly. The positive stakeholder feedback further reinforced its impact, with the app being recognized as a game-changer in managing event reservations seamlessly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Amar Infotech, led by Director Hitesh Ramoliya and Business Analyst & Project Manager Somya Martand, demonstrated strong project management throughout the development of the Auditorium Booking App for Tata Chemicals Limited’s Multicultural Committee. From the initial requirement gathering to deployment, the team maintained a structured and efficient workflow, ensuring that every phase of the project was executed seamlessly.

They followed a well-defined project timeline, delivering key milestones on schedule. Regular updates and progress reports were provided, allowing stakeholders to stay informed at every stage. The team maintained a proactive approach, addressing any challenges promptly and ensuring that the project stayed on track without delays. Their ability to adhere to deadlines while maintaining high-quality standards showcased their reliability and commitment to excellence.

In terms of responsiveness, Amar Infotech was highly attentive to client needs. They actively listened to feedback, made necessary adjustments, and ensured that the final product aligned with Tata Chemicals Limited’s expectations. Their flexibility and problem-solving capabilities enabled smooth collaboration, making the development process efficient and hassle-free. Overall, their project management approach was organized, timely, and client-focused, leading to the successful delivery of a robust and user-friendly booking system.

What was your primary form of communication with Amar Infotech?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What sets Amar Infotech apart is their innovative approach, technical excellence, and client-centric focus. Their ability to transform complex requirements into a seamless digital solution showcases their deep expertise in software and mobile app development. The Auditorium Booking App delivered for Tata Chemicals Limited’s Multicultural Committee reflects their commitment to creating efficient, scalable, and user-friendly applications that enhance operational workflows.

One of the most impressive aspects of their work is their attention to detail and adaptability. From requirement gathering to implementation, they ensured that every feature aligned perfectly with the client’s needs. Their proactive problem-solving, efficient workflow management, and ability to integrate real-time booking, automated approvals, and secure payment processing demonstrated their technical strength and innovative mindset.

Furthermore, Amar Infotech’s agility in responding to client feedback and their ability to deliver high-quality solutions on time highlight their dedication to excellence. Their seamless execution, combined with their deep understanding of user experience and functionality, makes them a reliable and forward-thinking technology partner for any business looking to enhance digital operations.

Are there any areas for improvement or something Amar Infotech could have done differently?

While Amar Infotech delivered an excellent Auditorium Booking App with a seamless user experience and efficient functionality, there are always areas for improvement that could further enhance their service delivery.

One potential area for improvement could be more in-depth user training and onboarding materials. While the app was intuitive, providing detailed user guides or interactive tutorials could have helped users adapt even faster and maximize the platform’s features.

Additionally, post-launch support and optimization cycles could be expanded to ensure ongoing performance improvements based on real-world usage. While the team was highly responsive to feedback, a structured feedback collection and update cycle could enhance long-term user satisfaction by proactively addressing evolving requirements.

Lastly, more customization options within the admin panel could further empower clients to tailor the system to their specific needs without requiring backend modifications. This flexibility would allow users to adjust settings and preferences more efficiently as their operational needs evolve.

Overall, these refinements would further strengthen Amar Infotech’s already impressive development and delivery approach, making their solutions even more adaptable and user-friendly.

BACKGROUND

Please describe your company and position.

I am the Director of Koil Hardware Private Limited

Describe what your company does in a single sentence.

KOIL is an organisation that is based on a strong foundation of hard work & commitment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Amar Infotech to accomplish?

• Mobile App development
• E commerce B2B Website

SOLUTION

How did you find Amar Infotech?

• Referral
• Clutch Site

Why did you select Amar Infotech over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Amar Infotech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Overview:
Amar Infotech has successfully developed a B2B Mobile Application and B2B E-commerce Website for Koil Hardware. The project focused on streamlining the business-to-business operations by providing a robust platform where users can access customized pricing, order products, and manage their accounts seamlessly.

Key Deliverables
1. Customer B2B Mobile Application
Platforms: Android and iOS.
Features:User-Specific Login: Users can log in with unique credentials to ensure personalized experiences.
Custom Pricing: Prices are dynamically set based on user profiles and agreements with Koil Hardware.
Product Catalog: Comprehensive product listings with search and filter capabilities.
Order Management: Easy product selection, cart functionality, and order history tracking.
Notifications: Real-time notifications for order updates, new products, and promotional offers.

2. B2B E-commerce Website Development
Functionality Parity: All features available in the mobile application are seamlessly mirrored on the website.
User-Specific Experience: Dynamic pricing and login-based personalization.
Responsive Design: Ensures compatibility across devices, including desktops, tablets, and mobile browsers.
Secure Payment Gateway: Facilitates smooth and secure transactions.

3. Integration & Syncing
Centralized backend for mobile and web platforms to ensure real-time data synchronization across all devices.
APIs integrated to streamline operations such as user management, order tracking, and inventory updates.

4. Testing & Quality Assurance
Comprehensive testing to ensure cross-platform compatibility and seamless functionality.
User acceptance testing (UAT) conducted with Koil Hardware stakeholders.

5. Deployment & Training
Deployment of the Android app on Google Play Store and the iOS app on the Apple App Store.
Launch of the e-commerce website with robust hosting infrastructure.
Training sessions for the Koil Hardware team on managing and operating the platforms.

Summary of Benefits
A fully integrated B2B digital solution accessible via mobile and web.
Enhanced operational efficiency with user-specific features like login and dynamic pricing.
Improved customer experience with intuitive design and comprehensive functionality.
Scalable and secure platforms capable of supporting Koil Hardware’s growth trajectory.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Koil Hardware project delivered several tangible outcomes that highlight its success and positive impact on the business. These measurable results showcase the value provided by Amar Infotech's solutions:

1.Increased User Engagement
Mobile App Downloads: Achieved [X]% growth in app downloads within the first [Y] months of launch.
Website Traffic: Monthly website visits increased by [Z]%, with a significant portion coming from repeat users.
Active User Accounts: Successfully onboarded [A]% of existing B2B clients onto the new digital platforms.
 
2. Enhanced Sales Performance
Order Volume Growth: Increased order volume by [B]%, as users found the streamlined ordering process more accessible.
Average Order Value (AOV): Improved AOV by [C]% through personalized pricing and promotional campaigns.
Revenue Impact: B2B digital sales contributed [D]% to total revenue within the first [E] months post-launch.
 
3. Operational Efficiency Gains
Order Processing Time: Reduced average order processing time by [F]%, thanks to automated workflows.
Customer Queries: Decreased customer query response time by [G]% through real-time order tracking and self-service features.
Inventory Management: Improved inventory accuracy by [H]% through synchronized backend systems for mobile and web platforms.
 
4. Customer Satisfaction and Retention
Customer Retention Rate: Achieved a [I]% increase in customer retention, as clients found the platform intuitive and efficient.
Feedback Scores: Average customer satisfaction score improved from [J] to K] on surveys conducted post-implementation.
Referral Growth: Notable rise in referrals, with [L]% of new customers citing recommendations from existing clients.
 
5. Market Position Enhancement
Competitive Edge: Positioned Koil Hardware as a digital-first B2B supplier in the industry, gaining a distinct advantage over competitors.
Brand Perception: Strengthened brand reputation, with clients appreciating the company’s commitment to innovation and user-centric solutions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Amar Infotech exhibited exceptional project management capabilities throughout the Koil Hardware project, ensuring all deliverables were completed on time and to the highest standards. By adhering to a well-defined timeline and using agile methodologies, they maintained flexibility while meeting key milestones, such as the development and deployment of both the mobile applications and the e-commerce website.

Their approach to communication was highly effective, with regular updates, progress tracking, and prompt incorporation of feedback, fostering a transparent and collaborative working relationship. Amar Infotech demonstrated a deep understanding of Koil Hardware’s unique business needs, tailoring features like user-specific pricing and login-based functionalities to align with operational requirements.

They responded swiftly and efficiently to any additional requests or challenges, ensuring that client expectations were not only met but exceeded. This proactive, client-focused project management approach enabled a smooth and timely launch, positioning Koil Hardware for success in its digital transformation journey.

What was your primary form of communication with Amar Infotech?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Amar Infotech was their exceptional ability to combine technical expertise with a deep understanding of the client’s business needs.

Their innovative approach to tailoring solutions, such as implementing user-specific pricing and login-based functionalities for the Koil Hardware project, demonstrated a keen awareness of B2B dynamics and customer expectations.

Additionally, their proactive communication and responsiveness were truly impressive, ensuring a seamless collaboration and instilling confidence at every stage of the project.

Amar Infotech’s commitment to delivering high-quality solutions on time while maintaining flexibility and adaptability to evolving requirements showcased their professionalism and dedication, making them a standout partner in digital transformation.

Are there any areas for improvement or something Amar Infotech could have done differently?

While Amar Infotech demonstrated excellent technical expertise and project management throughout the Koil Hardware project, one area for potential improvement could be enhanced post-deployment support and training documentation.

While the team provided training sessions, additional comprehensive user manuals or interactive tutorials could have further empowered the client’s team to maximize the platform's capabilities. Additionally, pre-launch user testing involving a small group of Koil Hardware’s actual customers might have provided additional insights to refine usability further. 

These enhancements, while minor, could have elevated the overall experience and ensured even greater value for the client.

BACKGROUND

Please describe your company and your position there.

President

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Amar Infotech, and what were your goals?

I hired Amar Infotech for a variety of back-office projects, which included app as well as web page development and related services.

SOLUTION

How did you select this vendor and what were the deciding factors?

Online reviews were sent to potential providers. Amar Infotech referenced having the skills to develop iOS and Apps; and the ability to code interactive web pages in Word Press, html and PHP.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In all of the projects with Amar Infotech, I had a broad view of what I wanted to accomplish -- developing a website and/or mobile app with a specific user interface. What I needed was a company which could implement my vision. Further, I needed a company which would challenge my logic in the layout of all projects without fear. Amar Infotech accepted the challenge! All projects included on-going maintenance. They were more than helpful and were flexible with my schedule and project timelines. I'm located in the United States and their staff is located in India.

We primarily communicated via Skype (text) to assist with any language dialect barriers. Periodically we would have video chats. Project steps typically started me sending to them a mock draft of my vision. We would discuss each project and its feasibility, where I gave them LOTS of latitude to provide candid feedback. We would agree on a price based on what I needed. Work would begin and project updates (text and screen shots) would be provided along the way. In turn, I would comment and suggest various changes along the way. Projects were tested in the process prior to final release. Once testing is complete, the projects were released and ongoing maintenance would begin.

How many people from the vendor's team worked with you, and what were their positions?

Often 3 or more. A Project Manager and 2+ additional staff members.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It has been a pleasure working with the Amar Infotech staff. I trust them and highly recommend them. Our teams have built and wonderful personal and professional relationship over the years. It is my hope that someday I can travel to India to meet them and thank them for all they have done for my team and me. All projects were completed on time and staff allocated for maintenance were helpful and courteous.

Describe their project management style, including communication tools and timeliness.

Skype (text) was primarily used for conference conversation. Periodically, we would have video chats. The project management style is flexible, and they are open to candid feedback. It was like working with family. :-)

What did you find most impressive or unique about this company?

I found most impressive their willingness to provide candid feedback without fear. This is the style of development team I needed the most. They told me what I need to hear....not what I wanted to hear. I love this!

Are there any areas for improvement or something they could have done differently?

We have known each other for so long, that we have overcome any obstacles on what needs improvement on either side of the relationship. If one is the type who is open to candid feedback, Amar Infotech is right for you!

BACKGROUND

Introduce your business and what you do there.

Our company is called Creatokit. I'm the Senior Consultant here, and our headquarter is in Amra, Gujarat, India. Create Bit is a digital marketing platform, website, and application where a user can sign up and then create the images and videos they want. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Amar Infotech?

We needed mobile app development services for a hybrid Flutter application.

SOLUTION

What was the scope of their involvement?

They developed our mobile application, which is compatible for both iOS and Android. Technologies used include Laravel PHP for the backend.

We gave the project to Amar Infotech, and about 2–3 months back, we entered into a joint venture with them for marketing purposes. They have made many suggestions for the app's features, marketing plan, and design.  

What is the team composition?

I am in direct contact with their business development executive. We also have scrum meetings with their teams.

How did you come to work with Amar Infotech?

We were referred to us by some of their old clients, as well as searched on Google directly for the best provider of mobile application solutions for hybrid Flutter applications. We learned that they had more than 10 years of experience, so we hired them.

How much have you invested with them?

We've invested bout $20,000–$30,000.

What is the status of this engagement?

We started working together in August 2021. The engagement is still ongoing, as we are working on the announcement and launch of the application.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are yet to launch the application, but we are looking at it in both platforms. We wanted to go with React because we didn't know about Flutter, but Amar Infotech suggested that as a technology. There will only be one single string of code, and it'll be published on both platforms. 

How did Amar Infotech perform from a project management standpoint?

They've performed well, using Trello for project management and Skype and email for communication. 

What did you find most impressive about them?

Their working manner and communication stand out. Amar Infotech is also responsive to the things that we share with them, and they adapt easily.

Are there any areas they could improve?

No, not that I know of. 

Any advice for potential customers?

If you have an app development project, just contact Amar Infotech. They have the best services.

BACKGROUND

Please describe your company and position.

I am an executive of Shops and Me

Describe what your company does in a single sentence.

Shops and Me is a hyper-local grocery and food delivery service, offering a wide range of products—from farm-fresh fruits and vegetables to groceries and household essentials—at the best prices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Amar Infotech to accomplish?

• Mobile App Development
• Marketplace Place Development
• Multi Vendor App Development

SOLUTION

How did you find Amar Infotech?

• Online Search
• Referral

Why did you select Amar Infotech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Shops and Me is a hyper-local grocery and food delivery service that offers a wide range of products, including farm-fresh fruits and vegetables, groceries, and household essentials, at competitive prices.

The scope of work includes developing a user-friendly mobile application for iOS and Android, along with a responsive website to facilitate seamless browsing, ordering, and payment processing. The platform will feature a multi-vendor management system, allowing local grocery stores and food vendors to manage their inventory, pricing, and promotions efficiently.

An integrated order management and delivery tracking system will ensure smooth order processing, real-time tracking, and optimized delivery routes. Customers will receive automated updates on their orders, and delivery partners will have access to efficient navigation tools for timely deliveries.

A secure payment gateway will be implemented, supporting multiple payment methods such as credit/debit cards, UPI, wallets, and cash on delivery. The system will be PCI-DSS compliant, ensuring safe and secure transactions for all users.

Customer engagement will be enhanced through loyalty programs, referral bonuses, and automated notifications for promotions and order updates. Personalized recommendations will be provided based on browsing and purchase history to improve the shopping experience.

The platform will also include an admin and vendor dashboard with real-time analytics and reporting tools to track sales and customer trends. Vendors will have full control over their listings, while the admin panel will facilitate smooth operations and management.

Marketing features such as SEO optimization, social media integration, and targeted email campaigns will be incorporated to maximize user engagement and brand visibility.

The key deliverables include a fully functional mobile app and website, a robust vendor management system, seamless order and delivery integration, secure payment processing, and ongoing maintenance and support for system updates and performance enhancements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The success of Shops and Me can be measured through key performance indicators that demonstrate growth, efficiency, and customer satisfaction. One of the primary outcomes is the increase in customer registrations and active users, reflecting strong user engagement. Higher customer retention rates and repeat purchases indicate that the platform is delivering value and convenience to its users. Additionally, a steady rise in the number of orders placed per user over time highlights growing trust and adoption of the service.

From a business perspective, the project has resulted in a significant increase in daily and monthly sales volume, along with a rise in the average order value (AOV) through personalized recommendations and promotions. The expansion of vendor partnerships has led to a wider product selection, contributing to higher revenue. Operational efficiency has also improved, with reduced order processing time, optimized delivery routes, and better vendor inventory management, ensuring products are available and delivered on time.

Customer satisfaction has been a key indicator of success, with higher ratings and positive reviews showcasing improved shopping experiences. Increased participation in loyalty programs and referrals indicates strong customer engagement, while a lower cart abandonment rate suggests a smoother checkout process. Additionally, the platform’s marketing efforts have led to improved organic traffic, higher SEO rankings, and increased social media engagement, further enhancing brand visibility and customer acquisition.

Overall, these measurable outcomes demonstrate the successful adoption of Shops and Me, ensuring strong market presence, operational efficiency, and long-term customer loyalty.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Shops and Me project was managed efficiently under the leadership of Director Hitesh Ramoliya, with Technical Director Satya overseeing the technical aspects and Business Analyst and Project Manager Somya Martand ensuring smooth execution. The team followed a structured project management approach, ensuring timely delivery of key milestones and maintaining transparency throughout the development process.

Deliverables were consistently met on schedule, with a strong emphasis on planning and execution. The team adopted an agile methodology, allowing for flexibility and iterative improvements based on feedback. Regular updates and sprint reviews kept the project on track, ensuring that all features were developed, tested, and deployed within the agreed timelines.

Communication was a key strength of the team, as they remained highly responsive to project needs and client requests. Any changes or challenges were addressed proactively, with quick turnaround times for issue resolution. The team’s ability to adapt and provide strategic recommendations made the development process smooth and efficient.

Overall, Shops and Me benefited from a well-structured project management approach, timely execution, and a highly responsive team that ensured the project’s success.

What was your primary form of communication with Amar Infotech?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What made Shops and Me stand out was their strong focus on local service and customer convenience. They successfully brought multiple vendors together, provided real-time order tracking, and offered a wide range of products at great prices, making shopping easy and reliable.

Their project execution and technical expertise were also impressive, led by Director Hitesh, Technical Director Satya, and Project Manager Somya. The team followed a well-organized approach, solved problems quickly, and used an agile development process to ensure timely delivery and continuous improvements.

They also prioritized customer engagement with personalized recommendations, loyalty programs, and referral rewards, showing a clear understanding of what customers need. By combining smart technology, smooth operations, and a customer-first approach, Shops and Me proved to be a truly outstanding company.

Are there any areas for improvement or something Amar Infotech could have done differently?

While Amar Infotech delivered excellent results for Shops and Me, there are always opportunities for improvement to enhance efficiency and user experience further.

One area for improvement could be faster onboarding for vendors. While the multi-vendor system was well-executed, streamlining the registration and product upload process could have made it easier for more businesses to join the platform quickly. A more automated onboarding system with guided tutorials might help vendors get started with minimal assistance.

Another aspect could be enhancing delivery logistics. Although the order tracking and route optimization were effective, integrating AI-driven predictive analytics could further reduce delivery times and improve accuracy, ensuring even faster and more reliable service.

Additionally, expanding customer support options would have been beneficial. Offering 24/7 live chat or AI-powered assistance could provide instant help to users, improving satisfaction and reducing wait times for issue resolution.

Lastly, while the marketing strategies were well-planned, more aggressive social media and influencer marketing campaigns could have further boosted brand awareness and customer acquisition. Implementing localized promotions and geo-targeted ads could attract more users in specific regions.

Overall, Amar Infotech executed the project successfully, but refining these areas could enhance the platform’s scalability, efficiency, and customer engagement even further.

BACKGROUND

Please describe your company and position.

I am an Executive of Happy Life University

Describe what your company does in a single sentence.

Happy Life University provides unlimited viewing of expert online courses, success and life coaching, and corporate training through spiritual practices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Amar Infotech to accomplish?

• Mobile App Development
• Website Development
• SEO Services

SOLUTION

How did you find Amar Infotech?

Online Search

Why did you select Amar Infotech over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

As part of the Happy Life University Learning Management Platform, we require the development and deployment of a comprehensive e-learning system that includes the following key components:

• Admin Panel
  • Developed using Laravel PHP framework for secure and efficient management.
  • Ability to create, update, and manage courses along with user enrollments.
  • Payment gateway integration to handle course purchases.
  • Reporting and analytics to track student progress and engagement.
• Mobile Applications (Android & iOS)
  • Built using Flutter for cross-platform compatibility.
  • Enables users to browse, purchase, and access courses on mobile devices.
  • Supports video streaming and offline viewing.
  • Push notifications for course updates and reminders.
• Website
  • A responsive and user-friendly interface where learners can search, purchase, and access courses.
  • Secure payment processing and seamless course access post-purchase.
  • Integrated course filtering and search options for better navigation.
• Course Completion & Certification
  • Users can track their course progress and completion status.
  • Upon successful completion, they can generate and download certificates.
  • Certificates are unique and verifiable through the platform.
• Key Deliverables:
  • Fully functional Admin Panel for platform management.
  • Mobile applications (Android & iOS) with video streaming capabilities.
  • Website with course browsing, purchasing, and learning features.
  • Secure payment gateway integration.
  • Certificate generation system upon course completion.
  • User authentication and login system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Happy Life University Learning Management Platform has demonstrated significant success through measurable outcomes in various key areas. One of the most notable achievements is the increase in user engagement and course enrollments, with a steady rise in daily and monthly active users accessing courses through the website and mobile applications. Additionally, the platform has seen a higher course completion rate, with a significant number of users successfully completing their courses and generating certificates, reflecting the effectiveness of the learning experience.

From a business perspective, the platform has contributed to a notable increase in course purchases and revenue generation, with secure and seamless payment transactions ensuring a smooth purchasing experience for users. The performance of the platform has also been optimized, leading to reduced page load times, minimal downtime, and an overall enhanced user experience. The mobile application has gained traction, with an increasing number of downloads on both Android and iOS, high retention rates, and positive feedback from users, as reflected in app ratings and reviews.

Furthermore, the platform has successfully enhanced learning engagement, with users spending more time watching course videos and actively participating in discussions or Q&A sessions. These measurable outcomes collectively highlight the success of the project, ensuring that learners receive a seamless and engaging educational experience while the platform continues to grow in adoption and business impact.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management for Happy Life University has been highly efficient and well-structured, ensuring smooth execution and timely delivery of all project milestones. Our Project Manager, Somya Martand, who is not only an experienced Project Manager but also a highly skilled Business Analyst, played a crucial role in understanding our requirements, defining clear project goals, and ensuring seamless coordination between teams. His expertise in analyzing business needs, managing development workflows, and ensuring quality delivery was instrumental in the success of the project.

Throughout the development process, deliverables were consistently met on time, with well-defined sprints and structured timelines that kept the project on track. The team maintained transparent communication, providing regular updates on progress, addressing concerns proactively, and swiftly adapting to any changes or additional requirements. Their response to our needs was prompt and effective, ensuring that all functionalities were implemented as per our expectations without compromising on quality.

Overall, the project was managed with great professionalism, and the dedication of Somya Martand and his team ensured that we received a well-executed, high-quality learning management platform within the agreed timeframe.

What was your primary form of communication with Amar Infotech?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the most impressive aspects of Amar Infotech is their commitment to innovation and excellence in software development. Under the leadership of Hitesh Ramoliya, Director, the company has built a strong reputation for delivering high-quality, customized solutions tailored to client needs. Their ability to understand complex business requirements and translate them into scalable, user-friendly digital platforms sets them apart from others in the industry.

What truly makes Amar Infotech unique is their expertise in project management and business analysis, ensuring that every project is executed with precision and efficiency. Their team, led by Project Manager Somya Martand, goes beyond just development – they provide strategic insights, proactive communication, and seamless collaboration, ensuring that projects are not just completed on time but exceed expectations.

Additionally, their technical proficiency in cutting-edge technologies like Laravel for backend development, Flutter for mobile applications, and advanced system integrations demonstrates their forward-thinking approach. Their ability to adapt to client needs, provide continuous support, and maintain high-quality standards makes Amar Infotech a standout technology partner in the industry.

Are there any areas for improvement or something Amar Infotech could have done differently?

While Amar Infotech has delivered an outstanding solution with a high level of professionalism and technical expertise, there are always opportunities for continuous improvement. One area where they could enhance their service is by further optimizing the feedback and iteration process. While the team was highly responsive to our needs, a more structured approach to gathering and implementing feedback in earlier development phases could help reduce revisions later in the project.

Additionally, enhancing post-launch support and user training resources could further improve the overall experience. Providing more detailed documentation, video tutorials, or onboarding sessions for administrators and end users would ensure a smoother transition after deployment.

Lastly, while the project was delivered on time, further streamlining project timelines with even more proactive risk management strategies could enhance efficiency. That said, their dedication, expertise, and commitment to quality far outweigh any minor areas for improvement, making Amar Infotech a reliable and highly competent technology partner.

BACKGROUND

Please describe your company and your position there.

Namibia Civil Aviation Authority. Overflight and Landing permit Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Amar Infotech, and what were your goals?

We had a data entry and data management challenges. We use to do it manually but with Amar we managed to automate everything.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were well known and experienced in the aviation industry.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Aeronautical Information Management Aeronautical billing services Overflight and landing permits management

How many people from the vendor's team worked with you, and what were their positions?

3 business development analyst. Software developer Big data specialists

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Reduced data entry errors and data loss

Describe their project management style, including communication tools and timeliness.

Trello was used

What did you find most impressive or unique about this company?

Very efficient and professional

Are there any areas for improvement or something they could have done differently?

Should increase the number of the project team members