Can you share any outcomes from the engagement that demonstrate progress or success?
Nothing about this engagement was successful, in fact it was harmful to our business. Altruic is a dangerous company. I caution all nonprofits from using this firm.
In a 12-month engagement, turnover at Altruic was so high that three different accountants were assigned to our account. They missed payroll out of complete negligence. They did not close our books monthly. They have no regard for digital security and pass bank passwords around the firm to assistants and others with careless disregard.
Ryan, who oversaw our account offered us numerous free months and even did our 990s for free because they made so many mistakes. But by the end of the engagement he was rude, hostile and wildly unprofessional. He even refused to turn over work papers to our new accountant.
Working with Altruic was the worst experience we've had in 14 years of doing business. Serious caution to all nonprofits who need accounting services. Altruic will do more harm than good. Wev'e also reported them to the Better Business Bureau.
How effective was the workflow between your team and theirs?
Not at all effective.
What did you find most impressive about this company?
Nothing. Other than their ability to get worse over time.
Are there any areas for improvement?
100% of their service areas require improvement. I am shocked they are still in business. They employ harmful, insecure business practices.