...helping non-profits create good.

We are a CPA and financial consulting firm dedicated solely to nonprofit organizations. We offer audit, review, compilation, tax, outsourced accounting, and consultation services to nonprofits of all sizes. We are affordable, experienced, and friendly, with office locations in Colorado, Michigan, and Washington D.C. Our cloud-based CFO Solutions platform and digital accounting services are available to organizations nationwide.

 
$1,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2013
Show all +
Washington, DC
headquarters
  • 1200 G Street NW, Suite 800,
    Washington, DC 20005
    United States
other locations
  • 1600 Broadway, Suite 1600,
    Denver, CO 80202
    United States
  • 1434 Spruce Street, Suite 100,
    Boulder, CO 80302
    United States
  • 1755 Telstar Drive, Suite 300,
    Colorado Springs, CO 80920
    United States
  • 2723 South State Street, Suite 150,
    Ann Arbor, MI 48104
    United States
  • 120 North Washington Square, Suite 300,
    Lansing, MI 48933
    United States

Reviews

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Accounting Package for Newspaper Nonprofit

"I am shocked they are still in business. They employ harmful, insecure business practices."

Quality: 
0.5
Schedule: 
0.5
Cost: 
0.5
Willing to refer: 
0.5
The Project
 
$10,000 to $49,999
 
Jan. - Dec. 2019
Project summary: 

Altruic Advisors was responsible for accurate accounting services, including payroll, monthly reconciliations, and bookkeeping.

The Reviewer
 
11-50 Employees
 
Washington, DC
Cristi Hegranes
CEO, Global Press
 
Verified
The Review
Feedback summary: 

Over the course of the year, Altruic Advisors' performance suffered from multiple turnovers that resulted in missed payroll. Inaccurate work, concerns with digital security, and a failure to meet client expectations led to the end of the engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the founder of Global Press, a nonprofit journalism company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Altruic Advisors?

We hired Altruic for basic accounting services including payroll, monthly reconciliations etc. None of the services we hired them for were successfully executed. There is nothing unusual about our accounting needs.

What were your goals for this engagement?

Clean, accurate accounting was the goal.

SOLUTION

How did you select this vendor?

We interviewed several firms at the close of 2018 and selected 2018 based on the promises made by staff about the caliber and professionalism of their service.

Describe the engagement in detail.

The engagement was supposed to include monthly accounting services, including processing payroll and delivering timely monthly financials.

Describe their billing or cost structure.

Altruic charges $2500 per month for a basic package, though they delivered on 0% of it.

What was the team composition?

There was supposed to be an account lead and an accountant assigned to our account. Due to high turnover there were three accountants assigned to our account over the year, and no new accountant was assigned for the entire fourth quarter.

 

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Nothing about this engagement was successful, in fact it was harmful to our business. Altruic is a dangerous company. I caution all nonprofits from using this firm.

In a 12-month engagement, turnover at Altruic was so high that three different accountants were assigned to our account. They missed payroll out of complete negligence. They did not close our books monthly. They have no regard for digital security and pass bank passwords around the firm to assistants and others with careless disregard.

Ryan, who oversaw our account offered us numerous free months and even did our 990s for free because they made so many mistakes. But by the end of the engagement he was rude, hostile and wildly unprofessional. He even refused to turn over work papers to our new accountant.

Working with Altruic was the worst experience we've had in 14 years of doing business. Serious caution to all nonprofits who need accounting services. Altruic will do more harm than good. Wev'e also reported them to the Better Business Bureau.

How effective was the workflow between your team and theirs?

Not at all effective.

What did you find most impressive about this company?

Nothing. Other than their ability to get worse over time.

Are there any areas for improvement?

100% of their service areas require improvement. I am shocked they are still in business. They employ harmful, insecure business practices.

0.5
Overall Score We have reported this firm for harmful business practices.
  • 0.5 Scheduling
    ON TIME / DEADLINES
  • 0.5 Cost
    Value / within estimates
    Very expensive for very poor service.
  • 0.5 Quality
    Service & deliverables
    Zero stars. This firm is dangerous to its nonprofit clients.
  • 0.5 NPS
    Willing to refer
    I wouldn't refer them to my worst enemy.