What evidence can you share that demonstrates the impact of the engagement?
The service and software aren’t yet operational, so right now we’re measuring whether Altoros is staying on time, scope, and budget. So far, they’ve done a really good job of that. My entire team is impressed with them. Altoros is our first choice as an offshore partner, and they’ve never disappointed.
How did Altoros perform from a project management standpoint?
From a project management standpoint, they’ve exceeded my expectations. They’re available to meet whenever I need to. The team also keeps track of details; all of our calls end with them determining who is going to do what and sending follow-ups and to-dos.
Altoros works quickly, and the team is flexible about scheduling. We don’t use a formal Gantt chart because my schedule is very busy, and it’s difficult for me to carve out dedicated time to work on this unique project. Nobody else at my firm could do the calculations that I do, and other tasks are more core to the business that I’d rather have my tech and operations teams focus on. However, if I did require a formal Gantt chart with a schedule, I know Altoros would adhere to it because they’ve already asked me about it.
As a CEO, I’m not quite as available as I’d like to give them specifications, but I’ve been absolutely blown away by how far Altoros has been able to take the project with minimal input, guidance, or assistance. They’re always ready for the next thing. Since we’re a small company, I can’t dedicate my full time to developing the requirements, and Altoros has offered to do so. I’ve typed in a Word document what I want to be done, and they’ve executed it flawlessly.
Once we got them going with the design, they got further than I thought they would be able to. For instance, the tool needs to work across tens of thousands of participants, and Altoros took it upon themselves to research parallel computing capabilities, multiple processors, and timing so that the tool will be able to meet our client’s needs and our requirements.
What did you find most impressive about them?
If I had to pick one thing, I’d say that Altoros’s team is really competent and nice. They’re incredibly well-skilled in their craft. You can tell when you’re dealing with them that they have raw intellect; their ability to analyze problems quickly is impressive.
Are there any areas they could improve?
No; any delays in this project are on me. There’s almost nothing that I have complaints about, and I’ve worked with in-house technology firms and outsourced partners for 30 years. Altoros is outstanding, and I’d highly recommend them to anybody looking for an offshore outsourcing partner.
Any advice for potential customers?
I’d recommend going about a partnership with Altoros a bit differently than I have. This project could’ve been done months ago if I wasn’t the CEO trying to do 5–6 things at once. If you have somebody from your team that can work with them on a dedicated basis, you’ll get more out of them.