What evidence can you share that demonstrates the impact of the engagement?
We’ve always returned to Softiti due to their competence. The resources and project managers assigned for our end-client are extremely talented, so the feedback we’ve received proves they are good developers producing high-quality software.
Softiti is a transparent company. We have been working on a time-and-materials model, so we pay them for the actual hours worked. The process has been honest, and we can communicate about everything, which is very important to us because they represent us in front of the final client. This relationship has been fair and trustworthy, and we are confident in them to provide good work within a financially fair model.
The heating and cooling machine software for our German client has been selling very well. It has improved the quality, speed, and accuracy of the equipment, so our collaboration with Softiti over the past five years has been beneficial.
How did Softiti perform from a project management standpoint?
They have a dedicated project manager who we can contact any time we need to, and the final client can do the same. Softiti is very organized, and uses the Scrum methodology while communicating with us on a daily basis. The developers are quick, ambitious, and eager to learn. We always have access to their work on JIRA. I have nothing bad to say regarding their project management, because they are always informed and on time.
It’s impossible to create bug-free software and to hit every deadline, but Softiti has additional developers and project managers on their team if we need them. Their transparency allows us to react promptly in case of an issue, which is important to both us and our clients.
What did you find most impressive about them?
Their transparency with progress is what I would emphasize the most. Softiti is confident about what they do, and they’re not scared to show us.
Are there any areas they could improve?
Forming teams more quickly would be beneficial, but this was always a recommendation from the client. Softiti has always told us we needed to take time to prepare and to find the right resources.