Please describe the scope of their work.
Altima focused on helping us offer better service through our customer feedback and virtual follow up. The follow up included not only recording their expectations, requests, and orders, but also being proactive and reaching out to our customers. We are able to establish an online commercial relationship versus a one on one or a phone-based relationship.
We didn’t have a website before Altima entered the picture. I spent quite a bit of money with them, but they delivered more than half a million dollars in sales in less than 18 months. These are products that range between $3 to a maximum of $30. They helped us get quite a lot of online visibility, and we attracted a lot of great corporate accounts that placed huge orders. These are companies I never would have been able to go myself physically.
What was your process for selecting Altima with which to work?
They found me. I was looking for a Web agency, and I had gone to a few. No one had given me a rigorous, clear, bright line of thought and strategy. When Altima came to me, they knew exactly what they were talking about. They not only had recommendations, they had several plans of action. I was very impressed by their rigorous approach to my issue. Eventually, they also gave me a plan A and plan B for the strategy that I had picked. They exceeded my expectations and overdelivered. I had a certain vision and was hoping they would be good. They went above and beyond my expectations.
Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?
I had a tiny budget, but I was so eager to build a presence online. I spent $39,000, but I spent that in several stages. They broke the project into several phases, and we went with priority goals, secondary importance, and third-tier goals. The primary goal was to start selling online. We went for the maximum efficiency and became more sophisticated. I’m not sorry that I did this because it was tremendous for the business.
When will the work be completed?
We're working on other projects now, so it’s ongoing work.