Alpha Solutions Services LLC

BACKGROUND

Please describe your company and position.

I am the Owner, Legacy Inc Global of Legacy Inc Global

Describe what your company does in a single sentence.

Legacy Inc brings fresh innovation to owner operators with structured OTR opportunities, weekly pay, dispatch support, and operational guidance — while you remain fully independent.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Alpha Solutions Services LLC to accomplish?

• Build and implement an AI-powered automation website to streamline business operations and improve efficiency.
• Integrate automated lead capture, CRM workflows, and customer communication to reduce manual work.
• Create a scalable, user-friendly system that supports future growth and advanced automation features.

SOLUTION

How did you find Alpha Solutions Services LLC?

Referral

Why did you select Alpha Solutions Services LLC over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Alpha Solutions Services LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Alpha Solutions Services LLC was hired to design, develop, and implement a fully automated AI-driven website tailored to our business needs. The scope of work included planning the automation strategy, building a modern and responsive website, and integrating AI tools to streamline operations and customer interactions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Key deliverables included:

• A fully functional, mobile-responsive AI automation website
• AI-powered lead capture forms and intelligent chat/response systems
• Automated workflows for lead management, follow-ups, and CRM integration
• Seamless integration with third-party tools and platforms to support business operations
• Custom dashboards and backend automation for performance tracking and activity monitoring
• Comprehensive testing, optimization, and deployment of the complete system
• Ongoing support and strategic guidance to ensure long-term scalability and smooth operation

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was delivered with a strong focus on efficiency, scalability, and ease of use, resulting in a streamlined system that significantly reduced manual processes and improved overall business performance.

What was your primary form of communication with Alpha Solutions Services LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

Alpha Solutions Services LLC delivered outstanding results, and their support throughout the project was excellent.

Are there any areas for improvement or something Alpha Solutions Services LLC could have done differently?

While the project was executed exceptionally well, one area for potential improvement could be providing even more detailed onboarding or training documentation for internal teams to maximize the use of all AI automation features.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a logistics company. We provide reliable and cost-effective dispatch and fleet management solutions for carriers across the US, helping optimize logistics, maximize profitability, and minimize downtime.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Alpha Solutions?

We needed to establish a strong online presence and make our dispatch services easily accessible to carriers, owner-operators, and potential partners. We wanted a professional, modern website that clearly explains what we do — from dispatching and route planning to rate negotiation and carrier support. We also needed a platform that would build trust, help us generate leads, and represent our brand properly in the US logistics market.

SOLUTION

What was the scope of their involvement?

Alpha Solutions has handled all of that — from design and content to setup — turning our ideas into a clean, functional, and branded website at ahlogdispatch.com. They’ve managed the entire web development process from start to finish. Here’s what they’ve done for us:

• Website design and development: They’ve built a clean, responsive website tailored to our dispatch services and logistics operations.
• Branding and visual identity: They’ve created a consistent brand style with our logo, colors, and professional layout that matches our company’s tone.
• Content creation: They’ve written engaging, SEO-friendly content that clearly explains our services like freight dispatching, rate negotiation, and carrier management.
• Lead capture and contact forms: They’ve set up easy-to-use contact and inquiry forms so potential clients can reach us directly.
• Technical setup: They’ve managed hosting, security, and optimization to ensure the website runs smoothly and loads fast.
• Ongoing support: They provide post-launch assistance and updates whenever we need adjustments or improvements.

What is the team composition?

We work with a small but efficient team of about three people. There’s a project manager who coordinates everything, a web developer/designer who handles the technical and visual aspects, and a content specialist who helps craft the website text and branding tone.

How did you come to work with Alpha Solutions?

We found them through an online search while looking for a reliable team to build our dispatch company website. Their portfolio and professional presentation really stood out, so we decided to reach out — and it turned out to be a great decision.

We chose them because they really understood our industry and what we needed as a dispatch company. Unlike other developers we spoke with, their team already had experience building logistics-related websites, which made communication easy — they got our vision right away.

They also offered a complete package — design, content, branding, and even technical setup — at a very reasonable price. Their responsiveness and professionalism gave us confidence that they’d deliver exactly what we wanted, and they did.

How much have you invested with them?

We’ve spent less than $10,000 on the entire project. That covers everything from design, content writing, and branding to technical setup and post-launch support. For the quality and professionalism we receive, it’s a great value — especially compared to other developers who quote much higher for similar work.

What is the status of this engagement?

We started working with them around August 2025. That’s when we first discussed our goals for the website and finalized the plan. They moved quickly after that — within just a few weeks, the design, content, and structure started coming together, and we were able to launch shortly after.

However, our collaboration with them is still ongoing. We continue to work with them for website maintenance, updates, and digital support whenever needed. They’ve been responsive and consistent even after launch, which makes them more of a long-term tech partner than just a one-time developer.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The results are very noticeable after launching our website. Some of the key measurable outcomes include:

• Increased inquiries: We’ve started receiving more contact form submissions from carriers and owner-operators interested in dispatch services within the first few weeks.
• Improved online visibility: Our brand has begun appearing in more online searches related to dispatching and freight logistics.
• Better client trust: The professional look and clear presentation of our services have helped us close new partnerships faster — people see we’re a serious, established company.
• Operational efficiency: Having a central website has made it easier to share company information, onboard drivers, and manage communication.

Overall, the website has helped us grow our presence, attract clients, and streamline our operations — exactly what we were hoping to achieve.

In the first two months, our inquiries and lead submissions have increased by roughly 40%–50% compared to before. Most of these come through the contact form and WhatsApp link integrated into the site.

We’ve also seen a steady rise in returning visitors — about a 30% increase — which means potential clients are coming back to learn more or follow up.

Moreover, our client conversion rate has improved by around 25%–30%, mainly because the website helps establish credibility right from the start. When potential carriers or partners visit the site, they immediately get a clear understanding of our services and professionalism — which makes it easier to close deals.

While it’s still early to track long-term revenue trends, we’ve already noticed a steady increase in new dispatch contracts and client inquiries that can be directly linked to the website launch. It’s been a strong return on investment for us.

How did Alpha Solutions perform from a project management standpoint?

Their project management is excellent — clear, organized, and very responsive throughout. From the start, they set realistic timelines and stick to them. They keep us updated at every stage — from design drafts to content reviews and final deployment. Communication is always smooth, and any small revisions we request are handled quickly.

In fact, they deliver on time, actually finishing the core website a bit ahead of schedule. The whole process feels professional and well-coordinated, which makes it stress-free on our end.

Our main form of communication is through WhatsApp and email. They’re very responsive — usually replying within minutes. We also have a few short video calls when discussing design previews or content details. The combination of quick chat updates and clear documentation makes the whole process smooth and efficient.

What did you find most impressive about them?

What impresses us most about them is their deep understanding of the logistics industry and their ability to turn that knowledge into a clean, functional website that truly fits our business.

They don’t just design a site — they help shape our brand identity, suggest how to present our services better, and even guide us on improving our client communication strategy online.

Their responsiveness, attention to detail, and genuine commitment to making sure we’re satisfied stand out. It feels like working with a team that actually cares about our success, not just completing a project.

Are there any areas they could improve?

Honestly, our experience with them is very positive overall. If we have to mention one area for improvement, it would be to have a more detailed progress dashboard or project tracker during development — something that visually shows which stages are completed or pending.

That said, their direct communication makes up for it — they always keep us informed through WhatsApp and email. So it’s more of a suggestion for added convenience than a complaint. Everything else — from design quality to delivery — exceeds our expectations.

BACKGROUND

Please describe your company and position.

I am the Owner of GiftifyStore.com.pk

Describe what your company does in a single sentence.

Giftify provides shopping centers with a strategic, all-in-one platform for managing and leveraging private-label gift card programs to drive footfall, boost tenant sales, and gather shopper insights.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Alpha Solutions to accomplish?

• CRM Integration: Automate the flow of real-time redemption data into our marketing systems.
• Basket Analysis: Develop the capability to analyze cross-tenant shopping patterns for better promotions.
• Regulatory Automation: Ensure global compliance while streamlining all financial and anti-fraud reporting.

SOLUTION

How did you find Alpha Solutions?

Online Search

Why did you select Alpha Solutions over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Alpha Solutions were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Alpha Solutions to design and implement a custom AI sales agent directly integrated into our Shopify store. The primary goal was to create a truly omnichannel sales experience by having this AI manage and process sales inquiries from our website chat, Instagram DMs, Facebook Messenger, and our core Shopify platform. Key Strengths & Deliverables: 

• Custom AI Agent Performance (5/5): This was the biggest win. Alpha Solutions delivered an Enhanced AI Model that genuinely acts as a 24/7 sales associate. It immediately recognizes buying intent, handles common product objections, and seamlessly completes the transaction right in the chat window, driving a measurable increase in our Average Order Value (AOV) through its cross-sell logic.
• True Omnichannel Integration (5/5): The integration is flawless. We received the promised Omnichannel Sales Dashboard, which gives us a single, clear view of performance across all four channels. More importantly, the Cross-Channel Order System is rock-solid: an order initiated on Instagram is finalized and processed in Shopify instantly, eliminating manual entry and inventory headaches.
• Technical Reliability & Partnership (5/5): Their technical team is top-tier. The initial build was clean, and the ongoing support is highly responsive. They proactively delivered the Proactive Engagement Workflow, where the AI now triggers specific offers to customers who are lingering on high-value products, which has significantly boosted conversions. They were a true strategic partner, not just a vendor.   

Conclusion: If you are looking to move beyond basic Shopify apps and build a truly bespoke, revenue-driving intelligence layer for your e-commerce business, Alpha Solutions is the team you need. Their custom AI solution has positioned Giftyify for serious scalable growth. We are already discussing Phase 2 projects with them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The success of our partnership with Alpha Solutions is best demonstrated through concrete numbers. The custom AI agent's performance led to an 18% increase in Average Order Value (AOV) within the first two months, directly attributable to its personalized cross-selling logic. Operationally, the seamless omnichannel integration was a game-changer, resulting in a 75% reduction in average order processing time (from 4 minutes down to under 1 minute). This efficiency, combined with the AI achieving a 93% resolution rate for common customer queries, allowed us to reallocate 40 hours per week of our staff's time from repetitive support tasks to high-value activities like marketing. Furthermore, the robust integration into our social channels drove a 22% increase in sales conversion rates on Instagram and Facebook Messenger, while simultaneously reducing our cross-channel order error rate to virtually 0%, proving the solution is not just smart, but reliable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management, Timeliness, and Responsiveness 

1. Describe their project management.
Alpha Solutions employs a highly professional and effective project management style. They utilize modern tools like there own client portal and clickup for transparency, which was crucial for a complex custom build like our AI agent.

Their management was clear and well-organized, using a detailed work breakdown structure that helped us, as the client, fully understand the scope and dependencies. They also excel at proactive communication, meaning they are consistent with progress reports and we rarely had to chase them for updates on the custom AI development. 

2. Did they deliver items on time? 

Yes, they delivered key milestones on time.

Timeliness was a strong point for Alpha Solutions. They consistently met the deadlines for critical deliverables, such as the deployment of the Functional API Connector for our omnichannel sales and the launch of the Enhanced AI Model. While there may have been minor adjustments during the initial scoping (which is common for custom work), they maintained the overall project schedule, which was vital for hitting our e-commerce busy season.

Their team was proactive and transparent, ensuring that all project adjustments were managed without causing any surprise delays to the final launch. 

3. How did they respond to your needs? 

Their response to our needs was customer-centric and highly responsive.

Understanding Needs: They spent the necessary time to deeply understand our business goals—specifically, how the custom AI needed to interact with customers on platforms like Instagram and Messenger. This commitment to understanding the why enabled them to build a solution that perfectly fit our needs.
Responsiveness: They were always available and quick to respond to feedback, particularly during the testing phases of the AI agent. When we requested a change to the upsell logic or reported a bug in the Messenger flow, they addressed it promptly through our dedicated Slack channel, demonstrating commitment to customer service and a reliable, trustworthy partnership.

What was your primary form of communication with Alpha Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

What truly sets Alpha Solutions apart is their unwavering passion for using technology to solve business challenges, not just install software.

Unique Vision for the AI Agent: They didn't just build us a simple chatbot; they built a visionary, revenue-generating AI partner. Their unique idea to integrate a single, custom-trained AI agent across all of our disparate social channels (Instagram, Messenger, and the website) was revolutionary for a store our size. They were genuinely passionate about making the AI smart enough to handle complex sales interactions, not just basic support queries, which few other firms could offer.
Commitment to High ROI: Their passion is tied directly to results. The entire team was focused on ensuring that every technical decision—from the logic of the cross-sell suggestions to the speed of the omnichannel integration—was designed to deliver a high Return on Investment (ROI). They've treated our business like their own, constantly bringing new ideas to the table to maximize our AOV and minimize our support time.
Proactive Innovation: Their ideas didn't stop once the initial scope was met. They proactively designed and implemented the "Proactive Engagement Workflow," which was a fantastic, innovative idea that leveraged our browsing data to initiate conversations with high-intent shoppers before they abandoned their cart. This level of forward-thinking strategy, driven by their enthusiasm for the platform, is rare and incredibly valuable in the fast-paced e-commerce world.

The Quality of Deliverables is proven by the flawlessly integrated custom AI agent, which directly led to the 18% AOV increase and near-zero error rates across our omnichannel sales. Alpha Solutions delivered exceptional value for money by providing a custom, high-ROI solution that significantly outperformed the cost and capability of any off-the-shelf software. They delivered a product (the custom AI agent) that directly and measurably increased our revenue (18% AOV increase) and streamlined our core operations. 

The Overall Experience was absolutely 5-star, defined by a genuine partnership where Alpha Solutions provided both technical excellence and strategic vision that propelled our store's growth. 

Are there any areas for improvement or something Alpha Solutions could have done differently?

We have no genuine areas for complaint, as the final delivery was exceptional. Our only wish is rooted in our excitement for the platform they built. We would love to see Alpha Solutions continue to aggressively streamline their initial project scoping and documentation process.

This would allow fast-moving e-commerce clients, who are eager to capitalize on the custom AI as quickly as possible, to accelerate past the planning phase even faster. The faster they can onboard and deploy, the faster their clients can achieve the kind of significant revenue gains that we have seen!