AllianceTek

What evidence can you share that demonstrates the impact of the engagement?

They addressed quickly and effectively all the issues we were having with our ticketing system.

How did AllianceTek perform from a project management standpoint?

They're accessible and responsive during our working hours.

What did you find most impressive about them?

They're very knowledgeable about SharePoint and Nintex workflows that we rely on for our ticketing system, so they're able to answer any questions we have within a day or two.

Are there any areas they could improve?

We've had a very positive relationship, and we were able to work through any issues we had.

Do you have any advice for potential customers?

Don't hesitate to reach out to them.

What evidence can you share that demonstrates the impact of the engagement?

They're very easy to work with and have been patient with any security updates we've requested. They've also helped us deal with general frustrations within the content management system, which is somewhat of an outdated platform to work with. 

How did AllianceTek perform from a project management standpoint?

They manage projects very well, providing straightforward updates and detailed documentation as needed. They're also readily accessible and responsive whenever we need to reach them. 

What did you find most impressive about them?

Their level of quality and precision sets them apart. They're very quick to implement changes and testing, turning requests around within 24 hours without error. 

Are there any areas they could improve?

There's no area for improvement. The services we require are fairly straightforward and they continue to do a good job of managing our needs. 

What evidence can you share that demonstrates the impact of the engagement?

Our company has since been acquired, so we've been working to keep the SharePoint project running through many internal transitions. I don't have any concrete metrics for its success, but everyone is pleased with the results.

Staff members use it for everything, from checking company announcements to paycheck processing and accessing their 401K. It’s a huge go-to place for a lot of the company.

How did AllianceTek perform from a project management standpoint?

They've been excellent. They present their plans for each project in an organized manner, and they routinely follow up with us. Their turnaround time is very good, which is super important to us.

When we were working on the main project, we met weekly to discuss requirements and progress and plan next steps. I was very happy with their approach. I believe they used project management software that allowed me to log in and view their updates, but I preferred to just speak with them during our meetings. I felt that it gave me a better understanding of the status of the project, and I could explain my requests and feedback more clearly. Now, we use the management portal to report and ticket any issues that arise.

What did you find most impressive about them?

They had an ability to do things that I don't know how to do. I've been managing websites since about 1996 and they knew exactly how to get things done, even things that were custom to our site. Most companies will just copy a template and give you a different color and a different font, but that's not what they did.

They've been supporting us and working with us since the first day the intranet was launched. Three years later they’re still working with us because they're super reliable and excellent at what they do.

Are there any areas they could improve?

I don’t have anything in particular. They're very good; there's a reason why I'm still with them three years later.

Do you have any advice for potential customers?

If a potential customer is going to use AllianceTek for SharePoint in particular, it's important to get educated on the platform. SharePoint has so many different functions and areas, so it helps to be educated and know what features are available. That will help going into the project.

What evidence can you share that demonstrates the impact of the engagement?

AllianceTek meets and exceeds challenges related to the response time and performance of rendered information. They’ve always given quick and well-crafted answers to those production issues. Their experience is particularly helpful when trying to stream a video to thousands of people simultaneously.

Having access to a significant depth of resources enables them to accomplish complex tasks involving AWS retrieval. Other firms don’t have an in-depth grasp of the constraints we have to work within. In terms of metrics, AllianceTek is always able to meet our negotiated deadlines. We’ve never experienced a significant bug or crash.

How did AllianceTek perform from a project management standpoint?

I look for organizations that strive to understand my business challenges and constraints. Sunil does that exceptionally well. He’s always reaching out to us. We’re a small organization without an internal development team, so AllianceTek is dealing with me for 99% of the time. I can reach out to my project manager at any time, and I know I’ll get a response.

We had dialogues upfront, and they’re willing to meet with us on a regular basis. We talk about our active projects and challenges associated with them. I’ve come to view them as my IT department. They don’t have a bunch of specialists sitting idle on each assignment. I only draw from the resources I need.

We use WhatsApp as a secure communication channel. They respond to project-specific challenges as soon as they occur. Not allowing a rigid procedure to get in the way of business is what engrains AllianceTek as a true business partner.

What did you find most impressive about them?

They function almost like a department within my firm, understanding not only matters of conscientious ethic but also security. Everything they’ve done and continue to do is within a working ideology that values security. My information is protected, and that’s an important part of having a vendor partnership.

Another unique aspect about them is their consistency. The assigned business manager has remained with our organization from the onset. Many outsourcing companies will charge for nearly every interaction with them. That often diminishes their ability to understand the reasons we’re building and providing technical services. AllianceTek utilizes a better approach, and that pushes them to get things right the first time.

Are there any areas they could improve?

We had a production outage on the website a few years ago. While the experience has been mostly positive, no one is perfect. Overall, I’m quite happy with them. Any critique I have would be nitpicking.

Do you have any advice for future clients of theirs?

No matter who the provider is, results are only as good as the quality of business requirements. Having well-crafted definitions will guarantee success. As long as the client is keeping their sights on the bullseye, AllianceTek will help them hit it.