What evidence can you share that demonstrates the impact of the engagement?
When I uploaded the website to my LinkedIn and shared it with my network, it was viewed over 800 times within one hour. We uploaded PDF reports that were very well received—not just the content, but also the presentation of the information. Within two hours we were getting calls from other high-end competitors that wanted to site us. We’ve now become leaders in the industry.
How did Alliance Interactive perform from a project management standpoint?
Their project management was the best I’ve ever received. They always responded to emails, answered all of my questions, and quickly resolved any issues.
We communicated through phone and email, and used online project management tools, like InVision and Google. It was efficient because I had access through multiple mobile devices. There were several instances where I was traveling to different cities or countries, would get a project update, send feedback, and, by the time I arrived, it had already been implemented.
Going into the project, I was worried that the project may go in a direction that I didn’t understand, or that the organization as a whole may change. However, Adam led me through the whole thought process and helped develop us as a highly adaptable organization.
What did you find most impressive about them?
I think they do a number of things better than other providers. The first is that the site construction is a lot more user-friendly and streamlined than I’ve found comes from other organizations. The second is that they are very much in tune with the needs of your client base, and they’re able to identify other potential client bases. The third is that their response time is better than any other I’ve seen in the industry.
Are there any areas they could improve?
I don’t think so. I got more than I was expecting, which was a pleasant surprise.
Do you have any advice for potential customers?
Be as open as possible with your needs. They’ll be able to identify your needs and uncover any other areas where you may be lacking.