Alinea Customs

BACKGROUND

Please describe your company and your position there.

Distributor of packaging materials and related consumables FD

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Alinea Customs, and what were your goals?

Support with regards to import tax and duty from the EU and ensuring our reporting is correct with HMRC.

SOLUTION

How did you select this firm and what were the deciding factors?

Seacrhed the HMRC database and reviewed online

Describe the engagement and overall scope of work in detail, including the stages of the partnership and any software or documents used.

Support with regards to import tax and duty from the EU and ensuring our reporting is correct with HMRC.

Describe their billing or cost structure.

On a per submission basis

How many resources from the firm's team worked with you, and what were their positions?

One individual who is a Director

RESULTS & FEEDBACK

Can you share any measurable outcomes of the engagement or general feedback about the services?

Very helpful with regards to educating myself and also our suppliers and quick responses to any queries. As far as I'm aware our submissions have been correct

Describe their project management style, including communication tools and timeliness.

They are collaborative and helpful with appropriate references.

What did you find most impressive or unique about this company?

Very knowledgable

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

We are Furniture Today LTD, my wife and I started this business from the ground up! Our time, investment and above all passion went into creating this business. We supply primarily the London Market with same day delivery of sofa beds.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Alinea Customs, and what were your goals?

Its astonishing how most business were told nothing will change after UK leaves EU and it will be business as normal for a period of time. Well, this was not the case at all, after researching we discovered that we needed each of our consignments coming into the UK from EU to be declared by a customs agent.

This is when we had the privilege of starting our fantastic long-term (still on-going, if I may say so) relationship with Alinea Customs. I have to mention Holly Jade O'Leary from Alinea, such an eloquent individual who took our hand and helped us during the time of fear, uncertainty and doubt that my partner and I were going through.

It was Alinea Customs that allowed us to focus of what we are good at in our business and they took care of all the things that were causing us fear, uncertainty and doubt. During our business relationship, Alinea Customs has seen our business grow and has supported us in all ongoing projects and services.

SOLUTION

How did you select Alinea Customs and what were the deciding factors?

We found Alinea Customs as an approved government customs agent on a government website. After the first call with Holly who was soo welcoming and understood our business needs. The agreement was sent and we were all fired up ready to go in a matters of days.

Describe the engagement and overall scope of work in detail, including the stages of the partnership and any software or documents used.

Alinea Customs arranged a meeting over the phone to obtain the details of who we are what we do and how much we know about the changes coming into play. They then adapted they service to the tone, support and frequency that directly suited our business. We spoke with many companies while searching to represent us, however none were talked or adapted like Alinea Customs.

That us what engaged us, Alinea Customs understands Individuality and can adapt therefore support accordingly. A template was created with all the details that are required to process the customs declaration, We simply sent all the information to Alinea Customs, IN THE SAME DAY our declaration was submitted and the clearance forms emailed to us.

This was also the case in the weekend!! We worked together before Brexit, During Brexit and when Brexit rules officially came into effect. Our partnership remains stronger then ever.

Describe their billing or cost structure.

Very cost effective as we have regulars consignments coming into the UK from the EU. After each Consigment invoice is sent to us which we pay the same day. A very smooth and cost effective process.

How many resources from Alinea Customs team worked with you, and what were their positions?

Strong flow of communication, Via emails and video's sent to us by directors in the video explain up and coming changes. Regulars phone conversation with directors relations to updates on consignments and changes in rules.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the engagement or general feedback about the services?

Over the years Alinea Customs has congratulated us as they have seen our business grow. The fact is we should be thanking and congratulating them because without them we would not have been in the position we are.

There have been times I have called Alinea Customs on a Sunday evening and I have had an immediate response, I mean come on... they have always made sure that we remains comfortable and follow all the rules precisely. We are thrilled to have Alinea Customs represent Furniture Today LTD.

Describe their project management style, including communication tools and timeliness.

Detailed, very involved and always available.

What did you find most impressive or unique about this company?

They understand individuality and are always available to support and advice. What is most impressive with Alinea Customs, there is no voicemails left unanswered or emails not responded to for days or phone calls not returned. They are as a customs agent should be LIVE AND REACTIVE.

Are there any areas for improvement or something they could have done differently?

I cannot fault them due to the fact that with them as a business we are not only surviving we are thriving!