Alice Wonder Web Design Studio

Please describe your company and your position there.

I am the Public Image Chair for Bellevue Sunrise Rotary Club.

For what projects/services did your company hire Alice Wonder Web Design Studio, and what were your goals?

Our website was very outdated and did not conform to Rotary International standards based on rebranding guidelines.

Our overall goal was to build an attractive website that appeals to prospective members and donors.

How did you select Alice Wonder Web Design Studio and what were the deciding factors?

We searched online for a website development company and shortlisted four. We needed a company willing to work with a non-profit's conservative budget in a short timeline, and design/build out a site rendered in WordPress.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Managing Director provided three WordPress templates with several color and design themes for each. After selecting the right combination, we started working with a Project Manager, backed by a Developer.

After getting the landing/home page complete, the team built out four additional pages, including a Contact Form.

How many people from the vendor's team worked with you, and what were their positions?

There were three people involved with our site. The assigned Project Manager was our main point of contact.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Membership, donors and the District Management team are thrilled with our newly re-designed site. We have received many compliments, especially from our President and Membership Chair.

Describe their project management style, including communication tools and timelines.

We communicated easily by IM and email and never felt like we were hanging.

What did you find most impressive or unique about this company?

Our Project Manger was very particular about everything, especially the photos to be used; content, sizing, resolution, placement - all were very important and each photo was carefully considered for use.

Are there any areas for improvement or something they could have done differently?

Alice Wonder could address the after-build maintenance program in a little more detail. We prefer to do our own updates, but we will need some hand-holding to get up to speed with the latest version of WordPress.

Introduce your business and what you do there.

CPSi is the premier education consulting firm in the pacific northwest since 1993

What challenge were you trying to address with the vendor?

We needed a new website; ours was outdated.

What was the scope of their involvement?

Alice Wonder designed a new website for us and customized it to our specific needs, including ability to create student logins where they can upload application essays for review.

They are skilled at suggesting alternatives when they see that something different than what we request would work better for us. Alice Wonder continues continue to maintain and update the site to keep it running and maintain security as software changes, etc.

They are very responsive if an unexpected problem comes up, or to help us with quick changes needed – for example, making quick changes when we made business changes when the pandemic hit.

Alice Wonder also has a whole suite of tools and services for SEO and marketing that are more than we need for our local niche local market. If we needed it, however, we’d definitely use Alice Wonder’s services for those items as well.

What is the team composition?

Project manager and IT/ programmer that I know of – likely more behind the scenes.

How did you come to work with the vendor?

After an exhaustive search of website developers for small companies like ours that had good reviews, we met with three, iincluding Alice Wonder. Very quickly learned that most developers are more focused on their own long-term earnings from us (through marketing products) than on what we needed.

We chose to work with Alice Wonder because, although they offer the same marketing services and tools as an option, they are focused on leaning about and delivering what we want.

How much have you invested with them?

We are a small company with simple needs – so our initial investment was $10,000, and now we pay them $100/month for maintenance plus additional for further revisions or updates as needed.

What is the status of this engagement?

Ongoing

What evidence can you share that demonstrates the impact of the engagement?
We have the Google Analytics reports, inquiries via the website contact email, inquiry phone calls that reference our website – demonstrating visibility. We also have a well-functioning essay submission and tracking system the back end that
supports our work with enrolled students.

How did the vendor perform from a project management standpoint?

Alice Wonder more than lives up to our expectations.

What did you find most impressive about them?

What is most impressive about Alice Wonder is their responsiveness to our needs and willingness to work with us until it’s right. If we weren’t sure at first what we needed, or if our needs change.

Are there any areas they could improve?

I’m sure there are areas where they could improve – but we haven’t come across them yet.

Introduce your business and what you do there.

I’m the director of a dog rescue nonprofit organization.

What challenge were you trying to address with Alice Wonder Web Design Studio?

We had a very old and outdated website that was run from a different platform. We needed to design a new website and move it to a new platform.

What was the scope of their involvement?

They migrated our site to a WordPress platform. They took all the content pieces from the old website and redesigned that into the WordPress templates. They also made suggestions for how to improve the site and add new features for optimal performance.

What is the team composition?

I worked with Anna (Founder) and one developer.

How did you come to work with Alice Wonder Web Design Studio?

Anna actually adopted a dog from us. When I saw that she had her own organization, I asked her if she’d be willing to assist.

How much have you invested with them?

We spent around $3,000. They usually don’t charge us for updates either, since they know we’re a nonprofit.

What is the status of this engagement?

We started working together in July 2019, and we wrapped up in September 2019. We’re in touch fairly frequently when something needs to happen.

What evidence can you share that demonstrates the impact of the engagement? 

The communication was pretty easy and the collaboration was very straightforward. It’s been an easy partnership.

How did Alice Wonder Web Design Studio perform from a project management standpoint?

We communicated mostly via email. Anna and I did meet in person at the beginning, but they were very diligent about turning my needs into a plan.

What did you find most impressive about them?

They’re a small organization that gives us the one-on-one attention that we need. There were a lot of other firms that wouldn’t take us on because we were too small, or they wanted to charge us $20,000. What I really liked about them is that they could see our situation and our financial situation, and know that we just need a straight forward site.

Are there any areas they could improve?

No, I have no complaints.

Do you have any advice for potential customers?

My advice is to be clear about what you want and what your budget is. They’ll be able to fit what they do within those constraints.

Introduce your business and what you do there.

I’m the owner of an acoustic equipment manufacturer.

What challenge were you trying to address with Alice Wonder Web Wonder Design Studio?

We hired them for website development services. We had just opened up a new branch of our business in Phoenix, Arizona, and since we were new to that market, we needed to establish a strong web presence.

What was the scope of their involvement?

They built our entire website. This included development and design. I provided them with photos and information about the business, and they filled it all in as necessary. 

What is the team composition? 

I worked with three people. 

How did you come to work with Alice Wonder Web Design Studio?

My wife had worked with them in the past. 

How much have you invested with them?

I invested less than $2,000. 

What is the status of this engagement?

We worked together over the course of a couple of months, from July–September 2020.

What evidence can you share that demonstrates the impact of the engagement?

I’m very satisfied with the website. I would definitely recommend them. 

How did Alice Wonder Web Design Studio perform from a project management standpoint?

They’re very easy to communicate with, and the team was on top of things. They were responsive. If anything, I slowed them down. 

We mostly communicated via email and over the phone. 

What did you find most impressive about them?

They listened to my concerns and could explain the process to me in a way that I could understand. They did a fantastic job. 

Are there any areas they could improve?

No, I’ve been totally satisfied. 

Do you have any advice for potential customers?

Since it was my first time building a website, I didn’t know how much assistance they would need from me. If you want the process to go quickly, make sure you respond to them promptly.