Alice Wonder Web Design Studio

Introduce your business and what you do there.

I’m the president of a parent-teacher organization.

What challenge were you trying to address with Alice Wonder Web Design Studio?

We were trying to improve our communications and allow parents and other caregivers in our community to access information. To do that, we hired Alice Wonder.

What was the scope of their involvement?

Initially, we had a discussion and went over what we were trying to achieve, what was important for us, and what we wanted to highlight throughout the website. Alice Wonder then started working on our website’s initial design. 

We had a 10-year-old WordPress site that wasn’t user-friendly or intuitive. The team used it to get an idea of the types of information we wanted to share. They came up with a more modern template — one that was mobile-friendly. Apart from that, they gave us suggestions on what types of data to cut out and which were redundant. 

Alice Wonder then started giving us a bunch of options and templates used in other educational nonprofits. This allowed us to get a good sense of how other people were using their websites and how they designed things. Then, we settled on a template that we wanted to use. 

The team didn’t do marketing for us since we were only sharing information about our community. However, they did work on our SEO to make it easier for people to find us. On top of that, they provided training for our volunteer staff, creating tutorials on how we could maintain and keep the site updated. Their members facilitated a session where we could ask questions to their developers and get some suggestions on maintaining the website. 

What is the team composition?

We worked with three people from Alice Wonder. The first one was the CEO, who helped us scope out and talk about what we wanted. Once we signed the contract, we worked closely with the project manager, who helped us work on the designs and plans. Our team collaborated with one of their developers at the last stages of the project to ensure everything was formatted exactly how we wanted it. For the training, we also worked with a developer. 

How did you come to work with Alice Wonder Web Design Studio?

As a small nonprofit, we didn’t have a large budget. However, we knew that this project was crucial to our ability to carry out our mission. As a result, we started looking around for local companies in our area that did web design and development.

We were then referred to Alice Wonder by another organization, which knew that Alice Wonder had worked with several other nonprofits in the past. The team was uniquely suited to work with such organizations. Our team reached out to them and had a call to discuss our needs, budgets, and timelines. Then, Alice Wonder said they would support us.

How much have you invested with them?

We spent around $6,500. 

What is the status of this engagement?

The project lasted from August–November 2022.

What evidence can you share that demonstrates the impact of the engagement? 

We don’t have quantitative metrics yet. However, we’ve gotten plenty of qualitative feedback — people said that the new site was truly an improvement over the previous one. They noted how mobile-friendly it was and how much easier it was to navigate and find information. Overall, the response to the new website was highly positive. A lot of people were happy about it. 

How did Alice Wonder Web Design Studio perform from a project management standpoint?

Alice Wonder’s project management was good. They were great at staying on top of us. As a volunteer organization, we got truly busy once the school year started. Luckily, their project manager was always good at reminding us about the things we were supposed to provide them, such as photos and content. They were truly helpful and willing to work with us even when we were extremely busy. To communicate, we typically used email and Google Meet. 

What did you find most impressive about them?

I liked that they spent a lot of time understanding our organization and what we were trying to do. They asked a lot of good questions, and this stopped us from going down the wrong path. For example, they understood right off the bat that we weren’t looking for e-commerce services or trying to generate more traffic. We were only making sure people could see and use our website easily. 

Alice Wonder also understood that we weren’t trying to expand our group since we were limited to the parents and teachers in our community. Because of that, they didn’t spend any time talking about marketing. Everything was focused on our goals, and that was truly helpful. It saved us time and prevented any wasted effort. We were able to focus on what was most important for us. 

Are there any areas they could improve?

No, there weren’t any. We had a great experience. 

Do you have any advice for potential customers?

Have a clear idea of your goals. If you’re not clear on that, make sure to leverage Alice Wonder’s expertise. They might be able to offer good suggestions. The team has a great process — they’re good at what they do – and it’s nice to have them complete truly important projects. 

Please describe your company and your position there.

I am the Public Image Chair for Bellevue Sunrise Rotary Club.

For what projects/services did your company hire Alice Wonder Web Design Studio, and what were your goals?

Our website was very outdated and did not conform to Rotary International standards based on rebranding guidelines.

Our overall goal was to build an attractive website that appeals to prospective members and donors.

How did you select Alice Wonder Web Design Studio and what were the deciding factors?

We searched online for a website development company and shortlisted four. We needed a company willing to work with a non-profit's conservative budget in a short timeline, and design/build out a site rendered in WordPress.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Managing Director provided three WordPress templates with several color and design themes for each. After selecting the right combination, we started working with a Project Manager, backed by a Developer.

After getting the landing/home page complete, the team built out four additional pages, including a Contact Form.

How many people from the vendor's team worked with you, and what were their positions?

There were three people involved with our site. The assigned Project Manager was our main point of contact.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Membership, donors and the District Management team are thrilled with our newly re-designed site. We have received many compliments, especially from our President and Membership Chair.

Describe their project management style, including communication tools and timelines.

We communicated easily by IM and email and never felt like we were hanging.

What did you find most impressive or unique about this company?

Our Project Manger was very particular about everything, especially the photos to be used; content, sizing, resolution, placement - all were very important and each photo was carefully considered for use.

Are there any areas for improvement or something they could have done differently?

Alice Wonder could address the after-build maintenance program in a little more detail. We prefer to do our own updates, but we will need some hand-holding to get up to speed with the latest version of WordPress.

Introduce your business and what you do there.

CPSi is the premier education consulting firm in the pacific northwest since 1993

What challenge were you trying to address with the vendor?

We needed a new website; ours was outdated.

What was the scope of their involvement?

Alice Wonder designed a new website for us and customized it to our specific needs, including ability to create student logins where they can upload application essays for review.

They are skilled at suggesting alternatives when they see that something different than what we request would work better for us. Alice Wonder continues continue to maintain and update the site to keep it running and maintain security as software changes, etc.

They are very responsive if an unexpected problem comes up, or to help us with quick changes needed – for example, making quick changes when we made business changes when the pandemic hit.

Alice Wonder also has a whole suite of tools and services for SEO and marketing that are more than we need for our local niche local market. If we needed it, however, we’d definitely use Alice Wonder’s services for those items as well.

What is the team composition?

Project manager and IT/ programmer that I know of – likely more behind the scenes.

How did you come to work with the vendor?

After an exhaustive search of website developers for small companies like ours that had good reviews, we met with three, iincluding Alice Wonder. Very quickly learned that most developers are more focused on their own long-term earnings from us (through marketing products) than on what we needed.

We chose to work with Alice Wonder because, although they offer the same marketing services and tools as an option, they are focused on leaning about and delivering what we want.

How much have you invested with them?

We are a small company with simple needs – so our initial investment was $10,000, and now we pay them $100/month for maintenance plus additional for further revisions or updates as needed.

What is the status of this engagement?

Ongoing

What evidence can you share that demonstrates the impact of the engagement?
We have the Google Analytics reports, inquiries via the website contact email, inquiry phone calls that reference our website – demonstrating visibility. We also have a well-functioning essay submission and tracking system the back end that
supports our work with enrolled students.

How did the vendor perform from a project management standpoint?

Alice Wonder more than lives up to our expectations.

What did you find most impressive about them?

What is most impressive about Alice Wonder is their responsiveness to our needs and willingness to work with us until it’s right. If we weren’t sure at first what we needed, or if our needs change.

Are there any areas they could improve?

I’m sure there are areas where they could improve – but we haven’t come across them yet.

Introduce your business and what you do there.

I’m the director of a dog rescue nonprofit organization.

What challenge were you trying to address with Alice Wonder Web Design Studio?

We had a very old and outdated website that was run from a different platform. We needed to design a new website and move it to a new platform.

What was the scope of their involvement?

They migrated our site to a WordPress platform. They took all the content pieces from the old website and redesigned that into the WordPress templates. They also made suggestions for how to improve the site and add new features for optimal performance.

What is the team composition?

I worked with Anna (Founder) and one developer.

How did you come to work with Alice Wonder Web Design Studio?

Anna actually adopted a dog from us. When I saw that she had her own organization, I asked her if she’d be willing to assist.

How much have you invested with them?

We spent around $3,000. They usually don’t charge us for updates either, since they know we’re a nonprofit.

What is the status of this engagement?

We started working together in July 2019, and we wrapped up in September 2019. We’re in touch fairly frequently when something needs to happen.

What evidence can you share that demonstrates the impact of the engagement? 

The communication was pretty easy and the collaboration was very straightforward. It’s been an easy partnership.

How did Alice Wonder Web Design Studio perform from a project management standpoint?

We communicated mostly via email. Anna and I did meet in person at the beginning, but they were very diligent about turning my needs into a plan.

What did you find most impressive about them?

They’re a small organization that gives us the one-on-one attention that we need. There were a lot of other firms that wouldn’t take us on because we were too small, or they wanted to charge us $20,000. What I really liked about them is that they could see our situation and our financial situation, and know that we just need a straight forward site.

Are there any areas they could improve?

No, I have no complaints.

Do you have any advice for potential customers?

My advice is to be clear about what you want and what your budget is. They’ll be able to fit what they do within those constraints.

Introduce your business and what you do there.

I’m the owner of an acoustic equipment manufacturer.

What challenge were you trying to address with Alice Wonder Web Wonder Design Studio?

We hired them for website development services. We had just opened up a new branch of our business in Phoenix, Arizona, and since we were new to that market, we needed to establish a strong web presence.

What was the scope of their involvement?

They built our entire website. This included development and design. I provided them with photos and information about the business, and they filled it all in as necessary. 

What is the team composition? 

I worked with three people. 

How did you come to work with Alice Wonder Web Design Studio?

My wife had worked with them in the past. 

How much have you invested with them?

I invested less than $2,000. 

What is the status of this engagement?

We worked together over the course of a couple of months, from July–September 2020.

What evidence can you share that demonstrates the impact of the engagement?

I’m very satisfied with the website. I would definitely recommend them. 

How did Alice Wonder Web Design Studio perform from a project management standpoint?

They’re very easy to communicate with, and the team was on top of things. They were responsive. If anything, I slowed them down. 

We mostly communicated via email and over the phone. 

What did you find most impressive about them?

They listened to my concerns and could explain the process to me in a way that I could understand. They did a fantastic job. 

Are there any areas they could improve?

No, I’ve been totally satisfied. 

Do you have any advice for potential customers?

Since it was my first time building a website, I didn’t know how much assistance they would need from me. If you want the process to go quickly, make sure you respond to them promptly.

Please describe your company and your position there.

I am an independent real estate agent looking to expand my network and help newcomers to settle in WA

For what projects/services did your company hire Alice Wonder Web Design Studio, and what were your goals?

Website to cover immediate needs for newcomers and immigrants and business-specific directory

How did you select this vendor and what were the deciding factors?

I was recommended Alice by a few friends in common. I also heard good feedback about them

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Creating a site with two different agendas. One covering all basic matters for those, that are new in our state and or US. Second, creating a map/directory with all Russian speaking businesses in WA to help people navigate easier

How many people from the vendor's team worked with you, and what were their positions?

3

Can you share any measurable outcomes of the project or general feedback about the deliverables?

So far I get a lot of positive feedback and thank you notes. Businesses ideally started requesting to add them to our website

Describe their project management style, including communication tools and timeliness.

My main contact Irina was my voice among all other contacts, which made it much easier for me. She would send me notes and advice from the team and supported me throughout the process greatly

What did you find most impressive or unique about this company?

This was my first project, so I don't have anything to compare with. Yet, I'll say that Alice team works perfectly for my needs because Ann connected me with just the right people from my origin. Irina understood my needs better than I did. :) Needless to say, the technical part is polished to perfection

Are there any areas for improvement or something they could have done differently?

None at this time