Recruitment for Hardware Wallet Technology Company
Featured Review- Confidential
- Jan. 2022 - Jan. 2023
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"We managed to more than double the team size within a year and kept active feedback channel with Alcor team."
- Consumer Products
- Paris, France
- 501-1,000 Employees
- Online Review
- Verified
Alcor provides recruitment services for a hardware wallet technology company. The team is responsible for hiring managers, deployment engineers, and monitoring engineers.
The client was very satisfied with the final product. The client was impressed with the vendor's attention to detail sharing their needs and goals as well as active adjustment whenever improvements were possible. This review is an update by the client company. The original content is located below the new review.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are a product company that develops hardware wallet technology to provide the highest level of security for crypto assets. Manager of the Managed Services team.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Alcor?
- Recruitment services
- Accounting services
- Coworking & remote coworking services
- Fin Agent
- Health insurance
SOLUTION
How did you select this firm and what were the deciding factors?
We needed help with recruiting initiatives because we don't have any internal recruiters in Ukraine and help in Human Resources activities was appreciated. We looked at several recruiting firms we were recommended by external consultant.
As a smaller company, we’re cautious not to squander profits on expenses that don’t provide a return on investment. As a result, the reasonable cost was in our top criteria.
After evaluating firms on their experience with our industry, their communication style, cost, and ideas to help us be successful, we came down to this firm. These factors have made a professional relationship possible in which they have now become our single-source firm for recruiting services.
Describe the project in detail and walk through their service package.
There was a need to complete the Management Services team with L2 Production Engineers, Deployment Engineers, and Monitoring Engineers.
The recruitment process started with a kick-off call, where the requirements of candidates and interview stages were discussed and agreed (the HR interview is conducted on the side of Alcor, and the technical interview with the participation of the Team Leader and Team Manager).
As well, the time of weekly calls was agreed upon to discuss the status of the project and candidates. Also, Alсor was engaged in communication with candidates throughout all stages of interviewing, up to the candidate's entry into the Ledger.
How many resources from the vendor's team worked with you, and what were their positions?
The team consists of several researchers and recruitment specialists, an account manager.
RESULTS & FEEDBACK
Can you share any outcomes from the engagement that demonstrate progress or success?
We managed to more than double the team size within a year and kept active feedback channel with Alcor team. Recruitment team paid attention to the details which were being shared to get best result achieved.
How effective was the workflow between your team and theirs?
Weekly syncup for major updates, instant messenger for interviews planning and email for actual reviews and decision making process. It was efficient one.
What did you find most impressive or unique about this company?
Attention to the details provided, sharing our needs and goals as well as active adjustment wherenever improvements were seen possible.
Are there any areas for improvement or something they could have done differently?
Ideally it's to add feedback process from previous colleagues of the person being interviewed.
UPDATED REVIEW
This review was published on: August 19, 2020
Oleksandra Boyko
Test Manager, Ledger
IT Services
51-200 Employees
Kiev, Ukraine
Kyiv, Ukraine (23996)
Confidential
Confidential
Apr 2020 - Ongoing
Project summary
A crypto-asset security company partnered with Alcor to initiate its recruitment efforts and expand the business.
Feedback summary
The team's intervention during the initial screening process significantly cut down the company's workload. The company was able to fill around 4 positions within a month of partnering with the Alcor team.
BACKGROUND
Please describe your company and your position there.
We are a product company that develops hardware wallet technology to provide the highest level of security for crypto assets
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Alcor?
We needed help with recruiting initiatives because we don't have any internal recruiters in Ukraine and help in Human Resources activities was appreciated.
What were your goals for this engagement?
There are many candidates out there, and it’s difficult to find the right one, especially for specialized roles and complicated domain. Aside from receiving help with recruitment efforts, we wanted to find the best candidates for the roles we desperately needed to fill.
SOLUTION
How did you select Alcor?
We looked at multiple recruiting firms we found online. As a smaller company, we’re cautious not to squander profits on expenses that don’t provide a return on investment. As a result, the reasonable cost was in our top criteria.
After evaluating firms on their experience with our industry, their communication style, cost, and ideas to help us be successful, we came down to this firm. These factors have made a professional relationship possible in which they have now become our single-source firm for recruiting services.
Describe the engagement in detail.
I send them a job description after highlighting a few factors like compensation, location, requirements, and responsibilities. A recruiter receives it and calls me to ask more questions about any details.
They take their own notes and begin their process. They provide first precheck interviews, select decent candidates, and send to us resumes that meet our skillset and salary requirements within 3–4 days. I look at the candidates and the company helps to set interviews, gathers feedbacks, provides weekly reports.
What was the team composition?
The team consists of several hr managers and recruitment specialists, an account manager. I have direct contact with all of them on a daily basis, which is very suitable and convenient.
RESULTS & FEEDBACK
Can you share any outcomes from the engagement that demonstrate progress or success?
This vendor's large network and process of prescreening candidates allows me to receive only 4–5 resumes that truly meet the requirements as there are a substantial amount of unqualified resumes and profiles on different websites and LinkedIn, and I don’t have the time to review that volume.
It really cuts down on my normal workload. Open positions are also filled quickly and the quality of the candidates we’re sent has been great. The fact that I receive a small handful of candidates who are hard to choose from is a great measure of success. We’ve filled around 4 positions within a month or so and the candidates meet the job requirements.
How effective was the workflow between your team and theirs?
They are very open to and timely in terms of feedback. They really do listen and care. Whenever we have questions, I can ask their team for help and they’ll reliably find a solution.
Every resume was sent with brief comments after their prescreening interview of candidates. Team's ability to meet the goals they set for themselves is also very consistent. The team that we’re working with is fast and great with finding candidates and supporting the whole recruitment process from start till the offer.
What did you find most impressive about this vendor?
Recruiters and managers have all been great. Recruiters I've worked with have truly tried to understand our needs and job specifics and ensured the resumes we receive are more than well aligned. I really value their ability to listen.
Also, every feedback and candidate's comments were passed to me and discussed together with the team how to make the process easier and fulfill everyone's needs and expectations.
Are there any areas for improvement?
As we were working together on filling about 6-7 positions, there were times when some candidates were sent to me with a lower level of expectations described in Job Description. On the other hand, the team was reacting quickly with a professional attitude to any of our changes or wishes, holding a position or opening a completely new one.
RATINGS
Overall rating: 5
Great and responsible professional team
Quality: 5
on A-level
Cost: 4.5
Schedule: 5
Willing to refer: 5
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
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Cost
5.0Value / within estimates
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Willing to Refer
5.0NPS