What was the scope of their involvement?
We started with a preliminary discovery meeting to determine our needs for the project. They responded in the following weeks with a strategic plan and timeline that detailed exactly how they planned on finding an optimal ERP vendor.
Then, they provided a shortlist and asked us to fill out a request for proposal (RFP) in which we listed out all of our business processes within each division. We sent those out to the vendors, paying special attention to local suppliers since they’d be easiest to work with. Alcero created a score sheet for each of the proposal responses, allowing us to narrow our search to 3–4 vendors. From there, we engaged each of them in in-person meetings, asking for live demonstrations of their software. After a few rounds of meetings and logistical discussions, de decided on a local firm here in Laval.
What is the team composition?
I was working with three people, one being Alcero’s president who spearheaded the entire project. They also had an external consultant that handled communications between all parties.
How did you come to work with Alcero?
We were referred by one of their past clients in Montreal who highly recommended them.
How much have you invested with them?
We’ve spent between $60,000–$100,000.
What is the status of this engagement?
This project began in June 2018, and we still rely on Alcero for related projects, compensating them on an hourly basis.