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Tech Support You Can Trust

5.0
1 review

Alaska Computer Guy is a locally owned small business which has been providing information technology (IT) services to Alaskans.

Customers range from home and small business users to corporations and tribal authorities.  We specialize in working with companies whose IT needs are too infrequent to justify having their own in-house IT staff.  

 

 
Undisclosed
 
$50 - $99 / hr
 
2 - 9
 Founded
2005
Show all +
Anchorage, AK
headquarters
  • 6962 Terry Street
    Anchorage, AK 99502
    United States
    907.727.1489

Reviews

5.0
1 review
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Computer Assembly & IT Support for Writer

"Glen is honest and straight-forward. He delivers quality work on time, every time."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2005 - Ongoing
Project summary: 

Alaska Computer Guy initially assembled a custom computer that tailored to a freelance writer's needs. Since then, they've been the go-to for IT questions and concerns.

The Reviewer
 
1-10 Employees
 
Independence, Oregon
Shad Engkilterra
Founder, Penguinate.com
 
Verified
The Review
Feedback summary: 

The computer and IT support have been key in accelerating the writer's career. Alaska Computer Guy suggests the right programs to download and offers advice on suitable malware protection solutions.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am currently owner of penguinate.com and a freelance writer. I use my laptop for everything.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Alaska Computer Guy?

I originally engaged the Alaska Computer Guy to build me a custom computer in 2005. He created a system that allowed me to take my writing skills to the next level. It provided me with the best in equipment for a reasonable price.

Since then, I have consulted with the company when I have needed to choose the right programs, especially anti-virus and malware protection, for my needs.

What were your goals for this project?

To have a computer that would allow me continual access to the Internet and take my writing career to the next level.

SOLUTION

How did you select this vendor?

I knew the owner of Alaska Computer Guy through friends at the American Red Cross of Alaska. He has always been honest and forthright.

Describe the project in detail.

The computer the Alaska Computer Guy built for me needed to be within a price range that I could afford while providing specific performance markers for Internet connection and writing programs.

What was the team composition?

At the time, only the owner of Alaska Computer Guy was involved in the business and project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The computer that the Alaska Computer Guy built me lasted for over 6 years and allowed me to move from a full-time job to a Master's program to freelancing.

How effective was the workflow between your team and theirs?

Glen was great. He did the job quickly and efficiently.

What did you find most impressive about this company?

Glen is honest and straight-forward. He delivers quality work on time, every time.

Are there any areas for improvement?

Glen is his own best task master. I see no areas where he needs to improve.

5.0
Overall Score Alaksa Computer Guy is one computer company that you know will treat you right.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    He was easy to work with and worked at the hours I needed.
  • 5.0 Cost
    Value / within estimates
    He came in under budget and within the deadline proposed.
  • 5.0 Quality
    Service & deliverables
    I highly recommend the Alaska Computer Guy.
  • 5.0 NPS
    Willing to refer
    I always refer people to Alaska Computer Guy for their computer needs.