IT support for Dubai SMB
IT Support in Dubai doesn't need to be expensive or frustrating. That's why it is my personal goal to change the way you think about IT, and here's how:
We're in this business to help other small businesses grow and move forward. It's as simple as that. We're driven by the philosophy that if we help local businesses solve their IT issues in Dubai so they can become more profitable and successful
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Al Ghurair International
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the project
Ongoing IT Security Support for Investment Company
“They’re very responsive.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the director of Al Ghurair International, an investment company. We have 18 branches.
What challenge were you trying to address with Al Kendi Computer Systems?
We needed help with IT security.
What was the scope of their involvement?
They helped us with IT security through an infrastructure upgrade. They support us 24/7.
What is the team composition?
I worked with a group of people.
How did you come to work with Al Kendi Computer Systems?
I contacted them and chatted with them. They have good customer service.
What is the status of this engagement?
We started working together in 2013 and the work is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We don’t have any downtime for our VPN connectivity. If we do, we report it, and they respond immediately.
How did Al Kendi Computer Systems perform from a project management standpoint?
We use email or calls. They’re very responsive.
What did you find most impressive about them?
We are planning to do more data in the cloud.
Are there any areas they could improve?
They could have a tracking system for tickets.
Do you have any advice for potential customers?
I’d recommend that you use a ticketing system.
Al Kendi Computer Systems’ work has been successful, leading to little to no downtime for the client’s VPN connectivity. They’ve been very responsive throughout the engagement. They could improve their process through a centralized ticketing system.