Al Kendi Computer Systems

BACKGROUND

Introduce your business and what you do there.

I’m the director of Al Ghurair International, an investment company. We have 18 branches.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Al Kendi Computer Systems?

We needed help with IT security.

SOLUTION

What was the scope of their involvement?

They helped us with IT security through an infrastructure upgrade. They support us 24/7.

What is the team composition?

I worked with a group of people.

How did you come to work with Al Kendi Computer Systems?

I contacted them and chatted with them. They have good customer service.

What is the status of this engagement?

We started working together in 2013 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any downtime for our VPN connectivity. If we do, we report it, and they respond immediately.

How did Al Kendi Computer Systems perform from a project management standpoint?

We use email or calls. They’re very responsive.

What did you find most impressive about them?

We are planning to do more data in the cloud.

Are there any areas they could improve?

They could have a tracking system for tickets.

Do you have any advice for potential customers?

I’d recommend that you use a ticketing system.