Al Kendi Computer Systems, 1 Review, Address, Data & More

IT support for Dubai SMB

IT Support in Dubai doesn't need to be expensive or frustrating. That's why it is my personal goal to change the way you think about IT, and here's how:

We're in this business to help other small businesses grow and move forward. It's as simple as that. We're driven by the philosophy that if we help local businesses solve their IT issues in Dubai so they can become more profitable and successful

Min project size

$1,000+

Hourly rate

$25 - $49 / hr

Employees

10 - 49

Locations

دبي, United Arab Emirates

Year founded

Founded 2008

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate $25 - $49 /hr

Rating for cost 5 /5

Most Common Project Size

Confidential based on 1 review

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Overall Review Rating

4.0

Quality

4.0 /5
Schedule

5.0 /5
Cost

5.0 /5
Willing to Refer

5.0 /5

See all 1 Reviews

Al Kendi Computer Systems Reviews

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IT Managed Services
Confidential
Jan. 2013 - Ongoing

4.0

Quality: 4.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“They’re very responsive.”

Nov 27, 2019

Director, Al Ghurair International

Anonymous

Financial services
Dubai, United Arab Emirates
5,001-10,000 Employees
Phone Interview
Verified

Al Kendi Computer Systems updated the infrastructure of an investment company’s IT systems. They’ve provided ongoing support.

Al Kendi Computer Systems’ work has been successful, leading to little to no downtime for the client’s VPN connectivity. They’ve been very responsive throughout the engagement. They could improve their process through a centralized ticketing system.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of Al Ghurair International, an investment company. We have 18 branches.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Al Kendi Computer Systems?

We needed help with IT security.

SOLUTION

What was the scope of their involvement?

They helped us with IT security through an infrastructure upgrade. They support us 24/7.

What is the team composition?

I worked with a group of people.

How did you come to work with Al Kendi Computer Systems?

I contacted them and chatted with them. They have good customer service.

What is the status of this engagement?

We started working together in 2013 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any downtime for our VPN connectivity. If we do, we report it, and they respond immediately.

How did Al Kendi Computer Systems perform from a project management standpoint?

We use email or calls. They’re very responsive.

What did you find most impressive about them?

We are planning to do more data in the cloud.

Are there any areas they could improve?

They could have a tracking system for tickets.

Do you have any advice for potential customers?

I’d recommend that you use a ticketing system.

RATINGS

4.0

Showing 1-1 of 1 Reviews

Locations (1)

Office Sm18B3 ,New Al Safiya Building دبي, United Arab Emirates 89116

21 - 30

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Al Kendi Computer Systems

IT support for Dubai SMB

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Ongoing IT Security Support for Investment Company

BACKGROUND

OPPORTUNITY / CHALLENGE

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RESULTS & FEEDBACK

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Al Kendi Computer Systems

IT support for Dubai SMB

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Ongoing IT Security Support for Investment Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

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