Ajackus

BACKGROUND

Please describe your company and position.

I am the Senior IT Manager of a private equity firm.

Describe what your company does in a single sentence.

We’re a venture capital and private equity firm focused on helping high-net-worth individuals and businesses navigate investments in promising startups. Our goal is to optimise returns by identifying growth opportunities and providing strategic support to our clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ajackus to accomplish?

• Automate the report generation process and streamline data consolidation to reduce time spent on manual tasks, eliminate human errors, and enable quicker, more informed decision-making for our investment and client servicing operations.

SOLUTION

How did you find Ajackus?

Referral

Why did you select Ajackus over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Referred to me

How many teammates from Ajackus were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with Ajackus to automate our report generation and improve data consolidation processes. The project involved creating a custom data portal, implementing ETL techniques for data extraction and transformation, and setting up automated reporting systems for metrics like PNL statements, portfolio summaries, and investor performance analyses. This collaboration helped us replace manual processes, reduce errors, and significantly cut down report generation time. As a result, we achieved more efficient operations with improved accuracy and timeliness of our data, which greatly enhanced our ability to provide timely, accurate data for better decision-making and client servicing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project include:

1. Reduction in Report Generation Time: Report creation time decreased from 2–3 weeks to just a few minutes.
2. Improved Client Response Time: The time to fulfil client report requests was cut down from a week to a near-instantaneous response.
3. Enhanced Data Accuracy: The automated process minimized human errors, improving the reliability and accuracy of reports.
4. Streamlined Decision-Making: With real-time data insights and automated reports, the decision-making process became faster and more informed, improving operational efficiency and client satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ajackus managed the project effectively, delivering the solutions on time and adhering to the agreed timeline, which was important for our need for quicker report generation. Their team maintained clear communication, provided regular updates, and responded promptly to any adjustments we required. They incorporated feedback efficiently, ensuring the solution met our expectations. Their proactive handling of challenges kept the project on track, making the collaboration smooth and productive.

What was your primary form of communication with Ajackus?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Expertise: We found Ajackus' expertise in automating complex data processes and streamlining reporting systems truly impressive.
• Technical Proficiency: We were impressed by Ajackus's ability to tailor custom ETL solutions and create a highly efficient data portal.
• Clear Communication: We appreciate Ajackus's clear communication throughout the project, ensuring all our needs were met and the project stayed aligned with our objectives. Their responsiveness and transparency made the entire process smooth and efficient.

Are there any areas for improvement or something Ajackus could have done differently?

We are satisfied with the quality of work that Ajackus delivered for us.

BACKGROUND

Please describe your company and position.

I am the Director of Engineering of Pacaso

Describe what your company does in a single sentence.

Pacaso exists to enrich lives by making a second home possible and enjoyable for more people

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ajackus to accomplish?

• Create more site modules for marketing team to use on our website
• Implement our homepage redesign
• Implement a testimonials page

SOLUTION

How did you find Ajackus?

Referral

Why did you select Ajackus over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Ajackus were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Implement a number of content modules that the marketing team can use on any page they create.
• Collaborate with marketing team and a designer to implement support for on-site webinars - both to enable registering for upcoming ones as well as viewing them on-demand after they passed.
• Collaborate with marketing team and a designer to implement a homepage redesign. This includes new styling as well as new content module types.
• Collaborate with marketing team and a designer to implement a new testimonial page feature.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Boost leads: Enhance lead generation by introducing gated content.
• Streamline discovery: Overhaul our content hub to make finding and enjoying our wealth of knowledge effortless and enjoyable.
• Minimize exits: Implement strategies to significantly reduce bounce rates, turning casual browsers into engaged, returning readers.
• Showcase webinars: Develop a standout webinar hub that attracts, informs, and retains our audience with live and on-demand content. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Ajackus team were extremely receptive to feedback and integrated into our processes seamlessly. They delivered on the objectives we set out to accomplish on time.us.

We had some early concerns around quality and the internal time spent overseeing their work, but this was quickly and thoroughly addressed by their team after sharing.

What was your primary form of communication with Ajackus?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Two things stand our to me when working with Ajackus.

1. They provided us a manager who helped reduce the time we spent ramping up and reviewing the work of their engineers. This person was extremely valuable and receptive to feedback.
2. Their engineers were able to navigate a project that at times had ambiguity in the requirements. They offered up quick POCs and had constant communication around the direction. I was surprised to see a contracting team that showed as much initiative as Ajackus did and was able to perform in an environment that changed and evolved in real time.

Are there any areas for improvement or something Ajackus could have done differently?

No. As I mentioned earlier there were some early concerns around quality and internal time investment but those are expected with a new partner and were quickly addressed. But overall, we are very satisfied with the quality.

BACKGROUND

Please describe your company and position.

I am the Partnerships Manager of Grid Master

Describe what your company does in a single sentence.

Grid Master is Asia's first motorport focused daily fantasy app!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ajackus to accomplish?

• Develop our mobile app (iOS and Android) and also our webapp
• Assist us with all necessary and relevant technical developments
• Maintain and eventually scale our app

SOLUTION

How did you find Ajackus?

Referral

Why did you select Ajackus over others?

• Close to my geographic location
• Great culture fit
• Referred to me

How many teammates from Ajackus were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As a fantasy app, we were looking for technical expertise to help us develop the app, end-to-end and also our website. 
Ajackus took care of that. 
Key deliverables include -

1. A custom made website for Grid Master
2. A fully functional mobile app (iOS and Android ) for Grid Master with proper UI & UX
3. Maintenance of the app.
4. Scaling of the app as per targets eventually.
5. Support for any technical queries, issues, and/or concerns.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Metrics -

• Qualitative -
  • User feedback - The majority of the users we have talked about the app so far have loved the way it looks, feels and flows.
• Quantitative - 
  • Point calculation system - As a fantasy startup at the MVP stage, the point calculation system has to be seamless and is probably the best metric in the current scenario to denote success. Ajackus has built a dependable point calculation system to help users understand their points for the weekend and help us declare results accordingly. 

Please note that our game format is quite unique and involves a lot of variables, and hence, the fact that the system delivers results taking into account all those factors is a success.

We would obviously scale up and add more features and enhancements to make the app better in the future and will have more metrics to share then.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their internal management seems robust, as they mostly delivered all the results on time, irrespective of how complex the tasks were. 
Our needs are noted and acted upon quickly, and a few of our urgent requests were also expedited from their end, given the importance they held for us. Overall, we don't have any complaints.

What was your primary form of communication with Ajackus?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team assigned to us overtime has become our family, and we love working with them. It is also impressive how they have accommodated our urgent requests at odd hours and delivered on them. But the people for me stand out the most!

Are there any areas for improvement or something Ajackus could have done differently?

As the product revolves motorsports, there would be people following the sport and there would be people who don't. So, there was a communication gap arising between an ardent fan of the sport (us) and the people who do not follow the sport (Ajackus). Hence, naturally, there were a few discrepancies arising as well. 

Most have them have been taken care of and I appreciate the proactive-ness and accountability Ajackus undertook and continues to undertake. As a team, we believe in believing each other and growing together, which is exactly how our synergies match.

BACKGROUND

Please describe your company and position.

I am the MD of Advik LLC

Describe what your company does in a single sentence.

Driving business success through strategic IT consultancy solutions, delivering unparalleled value to our diverse clientele

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ajackus to accomplish?

• Scalability Planning: Developing strategies and systems that can easily scale with the company's growth and evolving needs
• Cost Optimization: Identifying and implementing cost-effective IT solutions to streamline expenses and improve the bottom line
• Strategic Planning: Aligning IT initiatives with broader business objectives to ensure IT investments contribute directly to organizational success

SOLUTION

How did you find Ajackus?

Referral

Why did you select Ajackus over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Ajackus were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• ServiceNow Implementation: Successfully deployed and configured the ServiceNow platform to meet the unique needs and requirements of the client. 
• Customization and Configuration: Tailored ServiceNow modules and functionalities to align with specific business processes and workflows. 
• Integration Services: Integrated ServiceNow with existing IT infrastructure, applications, and third-party systems for seamless data flow and collaboration. 
• ITSM (IT Service Management) Optimization: Streamlined and enhanced IT service delivery through the effective use of ServiceNow ITSM modules, ensuring improved incident, problem, and change management. 
• ITOM (IT Operations Management) Implementation: Implemented ITOM solutions to optimize infrastructure operations, enhance visibility, and improve overall IT performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Service Level Agreement (SLA) Compliance: Ensured adherence to SLAs for IT services by achieving and maintaining agreed-upon response times, resolution times, and service quality metrics. 
• Successful Project Deliveries: Tracked the timely and successful delivery of IT projects, meeting predefined milestones and objectives. 
• User Adoption Rates: Monitored the adoption rates of new technologies or systems implemented, ensuring that end-users are effectively utilizing the solutions. 
• ROI (Return on Investment): Quantifed the return on investment from IT initiatives, considering both the financial and operational benefits achieved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Exemplifying positive project management, our IT consulting company maintains meticulous planning and execution. Through effective communication and agile methodologies, we ensure seamless collaboration with clients. Timely delivery is our commitment, meeting project milestones with precision, and exceeding expectations for successful outcomes

What was your primary form of communication with Ajackus?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Expertise and Specialization: They've showcased deep expertise in specific technologies, industries, or domains, demonstrating a unique advantage in solving complex problems. 
• Innovative Solutions: Highlight commitment to innovation, showcasing instances where they have implemented cutting-edge technologies or devised creative solutions to meet client challenges.

Are there any areas for improvement or something Ajackus could have done differently?

n/a

BACKGROUND

Please describe your company and position.

I am the Director of SkillSphere Education

Describe what your company does in a single sentence.

SkillSphere is on a mission for students to find the best versions of themselves. Skillsphere is a 21st-century skill development organization which conducts a range of educational workshops, events and initiatives focusing on the development of public speaking, quizzing, leadership, Model UN and 21st-century skills for students of Grades 1 to 12 in schools across Asia. 

We are associated with 450+ schools, and 2 lakh+ students in 7+ countries, it is one of the world's largest K12 skill development organizations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ajackus to accomplish?

• A quizzing app for general awareness and current affairs
• An internal scheduling management tool tailored to the operational processes of educational programmes

SOLUTION

How did you find Ajackus?

Referral

Why did you select Ajackus over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned
• Other

How many teammates from Ajackus were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

While Skillsphere has been successful in delivering its programme through offline modes, and its website knowledge base, it was important to reach a wider audience pan-Asia through a focused initiative on general awareness development. We wanted to get our app done with a reliable partner who could relay our vision in a user-friendly manner to connect with our students. 

We met Ajackus during this time and saw a good fit with their team. Ajackus delivered an effective app for our student community where we were able to post quizzes every day, maintain leaderboards, and promote this app to partner schools in our network. They were able to make it quite user-friendly, and the app took off quite well with educational communities in India and the UAE.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Here's how the app helped us. 

• Increased Student Engagement: Through gamification, we were able to track the increase in the use of the app, quiz completion rates, and healthy competition between participants. 
• Improved Student knowledge: Network schools reported to us a notable increase in the general awareness of the students. Learning Analytics: Quiz responses helped us assess student skills in different learning areas, and allowed us to report the information to the academic teams.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ajackus's project management was accessible, assuring and receptive to our dynamic needs. They kept us involved in scheduled updates, self-reported project progress and obstacles, took our inputs on the student experience of the app, and, smooth communication for feedback collection implementation. Ajackus’ approach helped us build a trusting relationship with them and helped us realise our goals with our network of schools and students.

What was your primary form of communication with Ajackus?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Expertise: Ajackus has a deep understanding of the education sector. Their team was able to talk tech in an easy-to-understand manner with us. Their experience with other education initiatives gave us more confidence to go ahead. 
• Advanced Analytics Integration: With their comprehensive analytics dashboard for the app admins, Ajackus provided insights into student progress, allowing the teachers to take teaching actions personalised to the needs of each student. 
• User-Friendly: They helped us create an app that students wanted to come back to, compete with their friends, and learn in the process. This outcome was possible due to Ajackus’ sector knowledge, strong communication and a good hold on technology.

Are there any areas for improvement or something Ajackus could have done differently?

They were effective in bringing our vision to life, and it was a job well done.

BACKGROUND

Please describe your company and position.

I am the CEO of Ronin Global LLC

Describe what your company does in a single sentence.

We help advertisers scale their marketing online

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ajackus to accomplish?

• Build an app to facilitate operations for us and clients (moving faster)
• Integrate fintech to facilitate transactions and move money faster
• Improve the app with integrating multiple social platforms for clients to see their efforts in 1 place

SOLUTION

How did you find Ajackus?

Online Search

Why did you select Ajackus over others?

• High ratings
• Pricing fits our budget
• Company values aligned

How many teammates from Ajackus were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed help with engineering management and someone knowledgeable in processes and increasing tech productivity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team at Ajackus and Rahul were amazing at helping us get everything organised in a fast manner, created processes for us to be able to manage tech, helped us identify gaps and management issues that needed to be addressed. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have done nothing but an amazing job and I am looking forward to continuing our development together as a team and growing the team with the help of Ajackus and team

What was your primary form of communication with Ajackus?

Virtual Meeting

What did you find most impressive or unique about this company?

The dedication they had to helping us solve the problem midst all the chaos. They turned storms into waterfalls for us and it has been a breeze ever since they joined.

Are there any areas for improvement or something Ajackus could have done differently?

At this current stage nothing I can comment on. They have been nothing short of amazing.

BACKGROUND

Please describe your company and position.

I am the Vice President of a consulting company

Describe what your company does in a single sentence.

Our company provides clients a way to build, protect and maximize value through our trusted expertise spanning risk, governance, transactions and valuation. Our award winning solutions and intelligence provide clients the foresight they need to create an enduring competitive advantage.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ajackus to accomplish?

• Data analytics

SOLUTION

How did you find Ajackus?

Rahul Jain is a friend

Why did you select Ajackus over others?

• Close to my geographic location
• Good value for cost

How many teammates from Ajackus were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Data extraction, cleansing, transformation and running analytics

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery of quality analytical reports based on routines designed by my team

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In the initial phase the team struggled to understand the requirements. They also struggled to manage large volume of data. As the project moved along, the resource was able to better understand and deliver results to a level of acceptable standards. Sadhvi and Rahul put in lot of efforts and ensure our engagement reaches a appropriate and timely closure. We would like to thank them for the efforts.

What was your primary form of communication with Ajackus?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have a wide spread of talent and are able to augment resources in short notice with diverse capabilities.

Are there any areas for improvement or something Ajackus could have done differently?

Supervisory guidance on new type of engagements just helps the resource understand the problem and deliver solutions in the right manner and direction

BACKGROUND

Introduce your business and what you do there.

I’m the founder and director of Smeltt, a home care and fragrances company selling through our website and other marketplaces. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ajackus?

When we planned to launch our website, we wanted to partner with a team that understood technology and could help us develop a great UX design. The team shouldn’t be limited to what e-commerce platforms offered. In other words, we needed a partner that could customize things for our needs. Moreover, since we were a startup, we didn’t want an in-house team. Rather, we needed flexibility and technical expertise, and that was where Ajackus helped us. 

SOLUTION

What was the scope of their involvement?

Ajackus developed our website and created custom apps for us to address certain issues relating to the design of the whole product purchase process. The partnership started with website development. However, we realized over time that we needed more features, so they offered custom solutions to us.

At present, we still work with Ajackus. Our website is based on Shopify, and the team provides us with the functionality that we need to maintain it. For core features, they’ve created a product recommendation engine to help our customers decide on the fragrance they like. The key deliverable here is a product recommendation quiz, where users answer questions guiding our recommendations to them. 

Moreover, Ajackus has set up a chatbot for us, and they’ve handled our email marketing strategies. Their resources have also optimized our SEO and SEM campaigns. On top of that, they’ve been involved in our brand collaborations, where we offer coupons to customers for other brands. When an individual purchases from our website, we give them such coupons. 

What is the team composition?

We work with a project manager, a developer, and a QA engineer. Depending on a specific project’s requirements, they also sometimes assign a couple of additional engineers to us. 

How did you come to work with Ajackus?

We used to work with another company that was in the same co-working space as Ajackus, and that was how I knew about them. We realized early on that the other company wasn't a good fit for us in terms of costs and time limitations. 

When Ajackus came, we knew they were the better team; I also knew about the technical expertise of their founder. When they gave us free consultation on what we were doing and what we wanted to see, we knew they had the right vision for us. The cost factor was also a plus point; their services were 60%–70% cheaper than what we’d spend if we built our own in-house team. As a result, it made sense for us to engage and hire them. 

How much have you invested with them?

We’ve invested between $20,000–$25,000.

What is the status of this engagement?

We started working together in October 2020, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Based on Shopify insights, we’ve achieved higher conversion rates. In fact, we’re in the top 3% of Shopify sites in terms of conversions versus other brands that have launched in the same week as us. In terms of brand awareness, we have about 10,000 monthly visitors. For a brand that only launched this year, these are good numbers, especially since we’re a home fragrance brand. Within the home and decor categories, one doesn’t easily get this rate of traffic or conversion. 

Meanwhile, the Ajackus team is highly involved in the relationship. For instance, they immediately tell us if certain features don’t make sense. Apart from that, they’ve developed features exactly the way we want them to, and they’ve saved us a lot of time.  

How did Ajackus perform from a project management standpoint?

Their project management is good. We have weekly standups that are driven by Ajackus. Our designer interfaces with them, though I also sometimes join the calls. Their team has streamlined the process; we haven’t seen this level of organization in our previous partners.

Moreover, their resources have a systemic approval process. They take ownership of our brand, and we consider them as an extension of our team at this point. Overall, the engagement is smooth, and I don’t have any complaints about them. To communicate, we use Slack and Google Meet.

What did you find most impressive about them?

Their proactiveness stands out to me. If they see a problem, they always try to solve it rather than wait for us to discover it. Likewise, their communication is impressive; they take it quite seriously, which is good for us because we learn from them.

Moreover, they don’t shy away from customizing products to give us what we want. Simply put, Ajackus doesn’t only help us execute based on our requirements; they also help us find the right way to go about our projects. I truly appreciate this because we don’t have great technical expertise within our firm. 

Are there any areas they could improve?

It would be good if they also have a technical lead or manager that can further streamline the engagement. This isn’t a big issue, however. 

BACKGROUND

Please describe your company and your position there.

I am the CEO of a mobile app company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ajackus, and what were your goals?

We had previously had a tech team that had built our app but it had a lot of bugs in it and couldn't seem to get it working. There were also many, many communication issues too that led to delays in our app's initial launch. We hired Ajackus to find and fix existing bugs and make improvements to our app but communication was really important for us as well. Our goal was to have a app that functioned smoothly for our users and to improve the user experience.

SOLUTION

How did you select this vendor and what were the deciding factors?

I actually crossed paths with Nirmal Topwala, of Ajackus, on LinkedIn. We had a few Zoom meetings before we even began talking about hiring Ajackus. In those meetings, Nirmal gave us sound business and marketing advice. Some of our meetings were a little over a hour. He took the time and interest to get to know us as people as well.

I think the time spent on getting to know our mission, our previous misfortunes with our former tech team and us as people, I felt like Ajackus was investing in US and not looking at us as just "another job". It seemed to be more to them than that. Nirmal said that Ajackus could help us to achieve our goals.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

So to Ajackus' disadvantage, our app built by our former tech team was built using Ionic. But as our app became more than just a simple app, being on Ionic made it more unstable. Also, it appeared that our former tech team did the bare minimum and there were countless bugs in our app....so much so that you couldn't even operate the app past trying to login. 

So much of the work for them was finding these bugs and fixing them. Fixing some bugs created others and a lot of it had to do with the fact that the app should be rebuilt using a different program. Then additional goals were coming up with ways to improve the app for user retention and adding additional features for the app as well as the backend website.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager was assigned to our project to be our main contact but almost all meetings included that manager and VP of engineering. Sometimes, calls would include developers or QA. But there was a lot of people in the background working on testing and QA.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our app had been out for 6 months before we hired Ajackus and for those 6 months, we had issues after issues with the app functioning properly. Our main goal was to get it functioning properly and Ajackus accomplished that goal. But it wasn't easy for them. At one point, for a month, they were working endlessly (even on weekends) to find and resolve bugs. There were some bugs that were continuing to pop up so Ajackus began to think outside the box.

During this month, they pulled people in from all over the company to test out our app on numerous physical devices and got feedback from those testers who had never used our app before. It provided great outside perspectives for improvements to the app too. They put in tons of time during this month of testing, QA and compiling a list of improvements. We were extremely impressed with the lengths they went through to fix our app. In addition to fixing bugs, every month we'd find things that could be added or improved to help user experience. I believe every month, they finished the list of things before the month was up so timeliness was something Ajackus excelled at.

Describe their project management style, including communication tools and timeliness.

As I said before, clear communication was something that was of the utmost importance going into working with Ajackus. Our project manager was ALWAYS available it seemed. I know there were times he was messaging us at 1 or 2am (local time). Ajackus used the program Slack to stay in communication with us as well as email. We had weekly meetings to go over what was achieved thus far and what was left, improvement ideas, etc.

As I said previously, they always were finished with deliverables before the end of the month was up. It was always surprising what all they could accomplish within a month's time because our former tech team could only handle a hand full of things a month.

What did you find most impressive or unique about this company?

Ajackus took our ideas and made them better. They definitely stood out in quality, dedication, communication but were just better PEOPLE to work with than our former tech team.

Are there any areas for improvement or something they could have done differently?

If the team feels something should be changed just to run it by the client prior to changing.

BACKGROUND

Introduce your business and what you do there.

I’m the chief medical officer at a family general practitioner clinic. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ajackus?

We needed to develop a mobile application for the clinic.  

SOLUTION

What was the scope of their involvement?

Ajackus developed an iOS and Android app that integrated into our current electronic medical records and enabled our patients to access them. They also did a web version of the app. 

In order to develop the app, we gave Ajackus access to work with a demo version of our electronic medical records because we had to preserve our patients' confidentiality.  

They’re currently working on some enhancement features for us because we’re developing a second part of the app.

What is the team composition?

We’re five people from our team. Ajackus’ CTO allocates a team to work on our project. There are 3–5 people on their team, but I’ve only met with one. 

How did you come to work with Ajackus?

Ajackus was one of several recommendations given to us by our electronic medical record provider. We selected them because they were very responsive to our needs and understood what we required. They were also very professional from the start. 

How much have you invested with them?

We’ve spent 16,000 Singapore Dollars (approximately $12,000 USD).  

What is the status of this engagement?

We started working in October 2020, and it’s ongoing.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been able to access COVID-19 test reports within the app, which has enabled our patients to travel through international checkpoints. We’ve received positive feedback from our patients, who find the app to be very convenient.

I believe that about 200 out of 600 patients have signed up for the app. However, I can’t say with certainty. We’re a new company and are still trying to collect specific metrics.

How did Ajackus perform from a project management standpoint?

Ajackus communicates with us regularly through email and phone calls to give us updates on the progress of the project. They’re very clear with their timelines and expectations. They communicate clearly and in a non-technical manner so that we can understand, which is very helpful. 

They always make sure we are all aligned in the right time zone since they’re in India, and we’re in Singapore, which is very considerate of them.   

What did you find most impressive about them?

Ajackus is extremely responsive and considerate.

Are there any areas they could improve?

They're is a company I find very difficult to fault. They have offered feedback and are very clear at communicating.  

Any advice for potential customers?

I’ve already introduced Ajackus to another medical company, so I know exactly what to recommend. Go to Ajackus with an idea of what you want, and they will find a solution to it. However, if you go to them with clear parameters of what you’re trying to achieve, Ajackus will break it down and tell you what’s achievable within a specific time frame and at what cost.