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5.0
6 reviews

AJ Ross Creative Media is a full-service marketing and advertising agency located in Chester, NY. We employ and are associated with some of the most talented creative minds in the industry including renowned graphic designers, web programmers, directors, production engineers, copywriters and composers. We can create and implement advertising and marketing plans of any size and scope eliminating time consuming, industry specific learning curves. the ageny offers.

Our mission and belief is to provide winning strategies, great creative and interactive solutions that continually get results for our clients. We connect, stimulate and inspire our client’s audience by generating powerful advertising concepts that honestly articulate the competitive advantage of your business. some of the services include: Web Design, Social Media, Branding, Public Relation, Media Buying and Digital Marketing.

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$5,000+
 
$150 - $199 / hr
 
2 - 9
 Founded
1991
Show all +
Chester, NY
headquarters

Portfolio

Key clients: 
Jacoby and Meyers, Motion Labs, Orange County Partnership NY, Finkelstein & Partners Law, Hudson Crossing Surgical Center, Regan Development, Farrell Communities, AVR Realty Company, Catholic Charities of Orange and Sullivan County, TH Remodeling, Wilder Balter Developers, Ostrer & Associates, West Law, Gurda Gardens,Total Recovery Resources(TRRAC), Partners In Safety, AARK Construction, Unicorn Contracting, City of Middletown, NY, Grinder Sports, Tectonic, Taylor Biomass, The Alpert Group
Marketing of Pelton Crossing Warwick, NY Image

Marketing of Pelton Crossing Warwick, NY

AJ Ross Creative Media was hired to do a full advertising and Markeitng package including branding, PR, web design, media placement of a high end New Residential Development located in Warwick, NY called Pelton Crossing. 

West Group Law Branding and Web Design Image

West Group Law Branding and Web Design

AJ Ross creative Media a did  complete re- branding including, logo design, business cards, stationary, for West Group Law a full service Environmental Law Firm located in white Plains, NY. The agency also designed, programmed and optimized a totally new website showcasing all of the firms services.

Re-brand Lab Synergy Heathcare Manfacturer Image

Re-brand Lab Synergy Heathcare Manfacturer

From logo design, media buying website design and programming , social media, PPC., video production.  AJ Ross re-branded this Healthcare manufacturer ito a sucessful marketing giant.

http://www.labsynergy.com/

Orange County Economic Development Agency Website Design and Programming Image

Orange County Economic Development Agency Website Design and Programming

AJ Ross Designed and programmed a new website for Orange County Partnership (OCP) a leading Economic Development Agency in New York State located in Ortange County, NY. 

Marketing & Branding Of Active Orthopedics Image

Marketing & Branding Of Active Orthopedics

A complete brand  re-do of the practice including new logo, traditional materials and website,digital services and socila media campaigns.

The Warwick Valley Local Development Corporation (WVLDC) Image

The Warwick Valley Local Development Corporation (WVLDC)

Warwick Valley Corporate Park    The Solution

AJ Ross provided the WVLDC with extensive marketing and PR services concurrent with its purchase of the new facility. The team at the agency included Allan Ross, President, Carlos Vega, Creative Director, Victor Lago, Account Manager, and Kristin Jensen, Copywriter. The services provided by

…
the agency included:

-Production and distribution of all marketing materials, including website
design, a new logo (seen above), brochures and outdoor roadside signs

Preparation for a press conference held on Thursday, March 6, announcing the acquisition of the property to the media and press. Services for this included:

– Phone calls to all local major media outlets, including the
Times Herald-Record, YNN, and Mid-Hudson News

– Phone calls to governmental entities and elected officials, including
the Orange County Industrial Development Agency, Congressman
Sean Patrick Maloney, Orange County Executive Steve Neuhaus, and
Mayor of Warwick Michael Sweeton

– Preparation of a media advisory and a press package for
all attending members of the press

– Coordinating logistics of the entire press conference by
greeting attending officials and members of the press

– Writing the remarks of Warwick Mayor Michael Sweeton
that were given at the conference

– Writing a press release that was distributed to all local
major media outlets following the conference

The Results

AJ Ross was successful in marketing the property acquisition to the press and public through an event that was well-attended and well-publicized. As a result, the press gave sufficient attention to the issue, highlighting the efforts of the Warwick Valley Local Development Corporation in creating jobs and developing the economy of the surrounding area.

 

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Global Gardens:The Keys To Kindness

Celebrating Music, Art & Kindness

Global Garden commissioned AJ Ross Creative Media of Chester NY to produce a video to tell its rich altruistic history and documents the story from its humble start to its final trip to NYC. The story’s producer AJ Ross and photographer/filmmaker Jason Riley Hoss have been filming the full backstory, highlighting all the various contributions along the

…
way.
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AJ Ross Creative Media Designs Inncredible Caterers Marketing Materials Image

AJ Ross Creative Media Designs Inncredible Caterers Marketing Materials

AJRoss handled all the marketing from branding to a responsive website design. We handled their social media marketing, print advertising and more.

Active Orthopedic New Responsive Website Image

Active Orthopedic New Responsive Website

A new responsive and patient information oriented website created for a long standing large orthopedic practice in NJ.

Ask Jacoby & Meyers Law Firm Billboard Image

Ask Jacoby & Meyers Law Firm Billboard

Creation and Design of Jacoby & Meyers Law display advertising throughout the NY metro area.

Partners In Safety Billboard Design Image

Partners In Safety Billboard Design

Billboard series to attract DOT physicals from truck drivers on major highways.

Reviews

5.0
6 reviews
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Online Marketing Program for Leasing Company

"The most impressive part about working with AJ Ross and staff is the personal attention."

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May 2020 - Ongoing
Project summary: 

AJ Ross Creative Media supported SEO & PPC campaigns for a leasing company. The team worked on the implementation of paid search campaigns, Google My Bussiness pages creation, and intent targeting campaigns.

The Reviewer
 
1-10 Employees
 
Newburgh, New York
Darcy Knapp, MBA
MD, Farrell Communities & Leasing Agent Ellen Amma
 
Verified
The Review
Feedback summary: 

Thanks to AJ Ross Creative Media's effort, the leasing company managed to sell out all available units. The team managed to deliver results ahead of the client's expected date. They provided extensive communication throughout the project.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the marketing agent working with leasing company to fill open new units in housing complex

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AJ Ross Creative Media, and what were your goals?

Generate applications, project was way behind on anticipated occupancy

SOLUTION

How did you select AJ Ross Creative Media and what were the deciding factors?

Implementing Paid Search Campaigns, Adding Google My Business pages and Intent targeting campaigns to deliver the traffic needed to apply for unit rentals

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Review of situation, implementation of several paid search components in key target markets (geography/demographics), deliver cost effective traffic to site that in turn created immediate conversions and virtual tour requests which enabled us to fill our units. Campaigns caught us up back on target acquisition and filled our open units.

How many people from the vendor's team worked with you, and what were their positions?

We worked with several members of the staff at AJ Ross, CEO, Marketing, Programming and Business Development

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are sold out (all units rented!!) and working on launching our next housing program. We anticipate that we will be ahead of schedule with rental applications coming in already. We will have our campaigns repurposed for the new complex and keep running on schedule with rentals.

Describe their project management style, including communication tools and timelines.

Extensive communication, we were able to do calls, webex, zoom and on site meetings.

What did you find most impressive or unique about this company?

The most impressive part about working with AJ Ross and staff is the personal attention - they took the time to learn our business, address our concerns and craft a custom solution to fill our rentals that was executed to perfection.

Are there any areas for improvement or something they could have done differently?

Everything was on track from day one, we had constant communication and updated every week even if we did not need to have meetings, AJ's team was always sending more material for us to review and make recommendations on.

5.0
Overall Score We are enjoying our working relationship and expect it to last for decades
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Easy! We were able to connect via phone, zoom, webex, on site as needed
  • 5.0 Cost
    Value / within estimates
    Exceptionally priced, we got extraordinary value from our advertising
  • 4.5 Quality
    Service & deliverables
    Excellent, they listed and proved that they could deliver
  • 5.0 NPS
    Willing to refer
    Most definitely would recommend to anyone looking for media and advertising assistance

Video Production for Art & Music Nonprofit

"They made even complex tasks seem easy."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. - Apr. 2018
Project summary: 

AJ Ross Creative Media directed and produced a short film to highlight a charitable donation, managing initial storyboards as well as filming, editing, and postproduction.

The Reviewer
 
1-10 Employees
 
North Bergen, New Jersey
Barbara George
President, Global Garden Foundation
 
Verified
The Review
Feedback summary: 

The video quickly attracted praise from viewers and drew increasing attention. AJ Ross Creative Media’s seamless coordination, talented team members, and flexibility contributed to a beneficial partnership.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the president and co-founder of Global Garden Foundation, a 501(c)(3) organization. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AJ Ross Creative Media?

We hired AJ Ross for their excellence in videography, direction, production, and editing.

What were your goals for this project?

We wanted to create a short film to tell the story of our charity’s gift, which was a baby grand piano given to the NY Waterway Ferry Terminal to make art and music accessible to all. Beyond that, we also wanted to showcase all of the kind people behind the scenes who helped us achieve our goal.

SOLUTION

How did you select this vendor?

We selected AJ Ross with complete confidence after rigorously comparing companies. Their integrity and high-quality work made selecting AJ Ross an easy choice!

Can you go into detail about the services they provided and the scope of the project?

AJ Ross took great care in making sure that they understood our charity’s mission. They handled each detail—from storyboarding to filming, editing, and postproduction—with unwavering care.

What was the team composition?

We had a producer, music mastering lead, final postproduction lead, and second camera and lighting director. Four other people made up the crew. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The “Keys to Kindness” video has introduced our charity to an ever-growing, appreciative audience. We knew the video was special when other filmmakers started recommending its submission to film festivals.

How was project management arranged, and how effective was it?

We discussed, outlined, and agreed to full scope of the project in our initial meeting. The AJ Ross team worked seamlessly while coordinating every detail, including several interviews and setting up at two different locations. They made even complex tasks seem easy.

What did you find most impressive about this company?

Besides Allen himself, we were most impressed by his extraordinarily talented team and their commitment to excellence.

Are there any areas where they can improve?

I can only suggest one improvement: AJ Ross should be franchised so more clients can reap the benefits of working with such talented people.

5.0
Overall Score AJ Ross exceeded all of my expectations.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Even when we had to reschedule interviews, they were patient, understanding, and accommodating.
  • 5.0 Cost
    Value / within estimates
    They stuck to their fee.
  • 5.0 Quality
    Service & deliverables
    They're exemplary.
  • 5.0 NPS
    Willing to refer
    I'd absolutely recommend them.

Web Dev and Rebranding for Nonprofit Catholic Charity

“They’re very experienced, and it was a pleasure to work with everyone.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2018 - Apr. 2017
Project summary: 

AJ Ross Creative Media piloted a rebranding initiative, which entailed redesigning a website and logo as well as creating brochures and signatures. 

The Reviewer
 
51-200 Employees
 
Goshen, New York
Kristin Jensen
Chief Advancement Officer, Catholic Charities Community Services of Orange and Sullivan
 
Verified
The Review
Feedback summary: 

AJ Ross Creative Media’s work helped cement a community presence and position the client within other organizations. The team’s experience, passion, and creative skill set ensured a smooth engagement. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Catholic Charities Community Services of Orange and Sullivan is a not-for-profit human service agency that provides addiction treatment, prevention services, and social safety net support for those in need. I’m the chief advancement officer, overseeing all things related to brand and agency promotion.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AJ Ross Creative Media?

We needed resources to execute our rebranding, which involved web development, logo design, and brochure advertisement.

What were your goals for this project?

We wanted to introduce a new Catholic Charities brand and establish ourselves as a high-quality, consistent presence in the community.

SOLUTION

How did you select this vendor?

I’d initially heard of them through word of mouth and had prior experience working with them at other organizations.

Can you go into detail about the services they provided and the scope of the project?

They redesigned our logo and website as well as all of the supporting materials, including the brochures and signage.

What was the team composition?

We worked with an account executive, creative director, web designer, programmer, SEO specialist, and content writer in addition to their owner.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Their efforts have greatly improved our visibility within the community and among our peer organizations.

How was project management arranged and how effective was it?

Overall, it was an effective process. We had in-person meetings and communicated by phone and email.

What did you find most impressive about this company?

I appreciated the team’s creativity and enthusiasm. They’re very experienced, and it was a pleasure to work with everyone.

Are there any areas where they can improve?

No, nothing comes to mind.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I refer their team all of the time.

Digital Marketing for Manufacturing Company

"The entire organization is engaged in trying to make us happy and getting our projects done."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2013 - Ongoing
Project summary: 

Based on an old site, AJ Ross built a WordPress platform that promotes electrical equipment. The team now provides SEO services as well as visual content for email and social media campaigns.  

The Reviewer
 
51-200 Employees
 
Cortlandt Manor, New York
Mike Webb
VP of Western US Sales, Motion Laboratories
 
Verified
The Review
Feedback summary: 

The new site is visually satisfying and ranks well, thanks to AJ Ross’ creative input. The email and social media campaigns also generate more interest in the company’s products. AJ Ross’ team is highly collaborative and accessible.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Motion Laboratories is a manufacturer of portable electrical power distribution equipment. We also produce chain hoist control systems, cable assemblies, and load cells. I’m the vice president of Western US sales.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AJ Ross?

Our website was made in 2006, and it was extremely outdated. We wanted to grow traffic and sales by having an updated site with better navigation.

SOLUTION

What was the scope of their involvement?

They designed the new site from scratch and developed it on WordPress. Currently, they provide search engine optimization services. We’ve been doing email blasts with them and some social media boosts. The audience for the email blasts is the entertainment industry, which is our primary market.

The social media campaign is on Facebook right now, but we plan to expand that eventually. We create the technical content for these campaigns. It has to be specific about the product, which requires a level of technical expertise in the product that they just don’t possess. We give them the nuts and bolts, and then they make it look nice and get it out into the world.

How did you come to work with AJ Ross?

We did a Google search of local web design and marketing firms. Alan Ross is a good sales guy and very knowledgeable. There’s a level of comfort working with him and his team versus the other organizations we interviewed.

How much have you invested with AJ Ross?

I wasn’t controlling the money, but I’d guess it’s around $30,000 at this point.

What is the status of this engagement?

We started working together in 2013, and our relationship is ongoing. We have a monthly retainer with them.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don’t have statistics, but we have noticed that we come up first when you Google our company. The head designer at AJ Ross, Carlos, has a really good eye. The content is always visually satisfying. He does a good job.

The email blasts have performed well. They’re just creating the content, and we have a third-party for distribution of the actual emails. We do get responses from that. There has also been an increase in requests for quotes on the items featured in the social media boost.

How did AJ Ross perform from a project management standpoint?

They’re very on top of everything that we ask them to do, from the designer and the business manager up to Alan himself. They all participate in the conversation and collaborate to get the work done for us. They ask us what we want, get the pre-approvals, and things of that nature. From top to bottom, it seems like they’re fully engaged in making us happy.  

What did you find most impressive about AJ Ross?

It’s their accessibility. They always pick up the phone when we call and respond quickly to emails.

Are there any areas AJ Ross could improve?

Not to my knowledge. I haven’t yet reached the limits of their capacity.

5.0
Overall Score The different layers of the organization are all engaged in trying to make us happy and getting our projects done.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    During emergencies, we’ve asked them to basically drop what they’re doing. They always respond to the very short deadlines that we give them.
  • 5.0 Cost
    Value / within estimates
    They are a lean organization. They are significantly less expensive than other marketing firms, and we get better content.
  • 5.0 Quality
    Service & deliverables
    They exceed our expectations. Everything always looks great.
  • 5.0 NPS
    Willing to refer
    I would very readily refer them. They do great work.

Full-Service Advertising for Economic Development Office

“They are a part of the fabric of our organization.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2003 - Ongoing
Project summary: 

AJ Ross provides strategic guidance for traditional and digital advertising campaigns, including media placement, video marketing, and newsletters. The engagement began over a decade ago and is ongoing.

The Reviewer
 
11-50 Employees
 
Orange County, New York
Maureen Halahan
CEO, Orange County Partnership
 
Verified
The Review
Feedback summary: 

AJ Ross's cutting-edge advertising successfully raised brand awareness even during the recession. The team's focus and loyalty to their clients set them apart. They feel like a part of the team.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president and CEO of the Orange County Partnership. We’re a private, not-for-profit, economic development office in New York. We were founded 30 years ago by private sector and business industry leaders. Our focus is to attract new business and assist companies here in Orange County with their expansion needs. Our goal is to create more jobs for our residents.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AJ Ross?

I’ve worked here for 15 years, and they’ve been our agency of choice for quite some time. AJ Ross worked with our organization long before I came onboard. They created our brand and worked with the partnership for several years. Our CEO at the time changed to another firm for a while.

SOLUTION

What was the scope of their involvement?

When I was hired, I looked at the work that AJ Ross did in comparison to other companies. We met with them and originally retained them to do basic newsletters, video marketing, press releases, and writing work to test the waters. One of the things that they taught us years ago was to get ourselves into the Wall Street Journal. They created an opportunity for us to target a very select group of commercial real estate brokers and site selectors within the New York Metro Area. AJ Ross created an insert for the New York Times that landed on their desks and pushed them back into our office. We had some very big success stories out of those campaigns. Now, when we do things like geofencing and targeting industry sectors, we’re using the technology that is available to us today. They do a lot of that for us as well as print material, all of our web work, and all of our search engine optimization. They also assist us with public relations work in the political arena. The scope is really quite large.

For example, we recently attended a conference where our target market were the attendees. They worked to push information to our attendees and drive them back to our website and sites that we wanted them to see. The increase in activity on our website during those couple of days of that conference was enormous.

An invaluable service they provide is their willingness to meet with us on a regular basis to discuss new technologies and opportunities. They educate and enlighten us on anything in the marketplace that would be beneficial to improve awareness for the partnership. They are a very hands-on organization, and they proactively ensure that we’re using cutting-edge marketing.

How did you come to work with AJ Ross?

We like to stay somewhat local in the New York Metro Area. We interviewed five or six other companies, and it wasn’t even close. AJ Ross wasn’t the least expensive, but they had the ability to come up with new ideas and teach us. I took a typewriter to college, so for me, it’s important that I’m educated as the technology changes. I have a young staff who can also see the value of the changing technology, but it’s very important that I’m aware and in tune to using the most cutting-edge products out there—and that’s what they do.

What is the status of this engagement?

We started working with AJ Ross in 2003 for this engagement, and the work is currently ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’re not in a business where we create a widget and try to sell more of them. We’re in a business where we have to drive traffic to us. During the recent recession, we learned that the more you market during the worst of times, the more you will be able to see change as you pull out of those recessions. We spent a tremendous amount of time and treasure during the recession, focusing on the companies, site selectors. and brokers who we wanted to get in front of.

When the tide started to turn, we did far better than our competition in the New York Metro Area and neighboring regions. I think a lot of that is attributed to the smart planning and extending ourselves more during that time. This quality of work is who they are. They bring a lot to the table. Sometimes, we can’t afford everything they offer, but they work with us to stay within our budget. They’re a cutting-edge marketing firm and always make sure that we’re in the right place.

The genius behind AJ Ross is that they are always focused on raising awareness of the brand. I always wanted to hit our goals of getting new business and attracting new leads and opportunities. In addition to that, they taught us the importance of creating a brand that people know they can go to for excellent service. We now incorporate that into everything we do.

How did AJ Ross perform from a project management standpoint?

They’re very connected to us, almost an arm of our organization. We meet regularly to discuss projects and set goals together. They also report on results to us.

What did you find most impressive about AJ Ross?

I would say it’s their loyalty and commitment to the mission. I haven’t engaged with many companies who actually feel like they’re part of the team. AJ Ross will send me things they read in the paper on a Saturday if they believe it’s something important I should know about. They are a part of the fabric of our organization. The service we get from them sets them apart from any other consulting firm that we hire.

Most of the time, when I share some of the new marketing initiatives we undertake with colleagues or friends, they tell me they’re never heard of that and want to know more. Based on the feedback I get from investors, supporters, board members, and partners, it seems that we’re the most cutting-edge. They have tremendous customer service. They’re responsive and passionate, and those qualities mean a lot to me as a leader of this organization.

Are there any areas AJ Ross could improve?

I can’t say that they could improve on anything.

5.0
Overall Score In the past, I had to sever relationships with consultants who couldn’t keep up with what we needed. This is a long-lasting relationship because they’re committed to us and they deliver.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re usually ahead of us and asking us for information.
  • 5.0 Cost
    Value / within estimates
    They negotiate and work with us. They’re flexible with our budgeting as a not-for-profit.
  • 5.0 Quality
    Service & deliverables
    They’re on time, and they do a great job.
  • 5.0 NPS
    Willing to refer
    I have recommended them.

Full-Service Advertising for Scientific Company

"They really try to understand your challenges, even financially."

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2013 - Ongoing
Project summary: 

AJ Ross manages marketing strategy and execution in print and digital, with a focus on SEO. They built a new searchable marketing website, distribute a monthly newsletter, manage social media content.

The Reviewer
 
11-50 Employees
 
Goshen, Indiana
Eric Weinstein
President, Lab Synergy
 
Verified
The Review
Feedback summary: 

AJ Ross increased leads by 30%. Occasionally they get busy due to their small staff, but they never missed any deadlines. The team has strong creative sensitivity and they’re strong listeners; they propose and implement truly unique design solutions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a company that distributes scientific instruments.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AJ Ross?

We wanted to generate internet leads. The world of Google changes all the time, and the world of search engine optimization and Google Analytics changes almost monthly. I was previously using a friend to manage this, but it was hard for him to keep up with all the changes. I determined that we needed a whole new website to keep up with the times.

SOLUTION

What was the scope of their involvement?

They developed my website from scratch. They coded the site and made it searchable. They tweak the site every month to keep it updated, and they cross-promote the site through social media outlets. They send our monthly newsletters to promote our products. They help with videos and trade show preparation. So, they work on strategy, creative, and execution.

What I sell is very technical, so my involvement was mandatory. In terms of content, I knew what I wanted. They gave me several options for the design, and they even designed my new company logo. They took the lead on executing the strategy, but they kept me informed throughout the process. They’ve also done trade show collateral, such as banners and placards.

How did you come to work with AJ Ross?

I belonged to a group of about 15 business owners who met monthly and served as each other’s’ board. It’s better to get a thousand-foot view of what’s going on at your company. Alan Roos, the owner at AJ Ross, was also part of this group, and we gave each other advice on our respective businesses. Three or four years after quitting that group, I needed the services of an agency like AJ Ross. I interviewed a few companies, including AJ Ross, and they won my business.  

How much have you invested with AJ Ross?

I’ve invested $60,000.

What is the status of this engagement?

We began working together in June of 2013 and the relationship is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’re generating about 30% more leads than what we had before AJ Ross got involved. The quality of their creative is good. I like the way they conduct business. They really listen to what you have to say. In the initial meeting, you’re kind of picturing what your words should look like, and they get very close to that mark when they give you a proposal.

How did AJ Ross perform from a project management standpoint?

They’re small, so they’re a little tapped for resources. They work late. I’m one of those people who doesn't like red dots on their iPhones, and they tend to do their work later in the day and complete it after hours. By the time they get you the information, it’s the next day. I think that’s more my lack of patience than anything they’re doing. Nothing I do with them is really time sensitive. They’ve always met any deadlines we had.

What did you find most impressive about AJ Ross?

They really try to understand your challenges, even financially. They try to partner with you, rather than just telling you how to do something. They’re out-of-the-box thinkers. Because they’re small, they don’t have all the services available to them on-site, but they have a lot of relationships to address any needs.

Are there any areas AJ Ross could improve?

Not really. They’ve met my needs.

5.0
Overall Score There’s nothing negative I can say about them.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They always hit the deadline, but I always would like the deadline to be closer.
  • 5.0 Cost
    Value / within estimates
    They work within your budget.
  • 5.0 Quality
    Service & deliverables
    I always like their ideas and proposals. I always find an idea in their presentation that fits my needs.
  • 5.0 NPS
    Willing to refer
    I refer them all the time.