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Creating the face of your business.

5.0
7 reviews

AIST Global is a digital agency, providing a high class of IT services worldwide. We develop and design Websites, Web Apps, and Apps taking into account your specific business or personal needs, budget and time.

We offer:

  • Cutting Edge Web Development
  • Professional Web Design 
  • Application Development 
  • Creative UI and Clean UX

We already have a technical experience in the following fields:

  • Business websites, Branding and E-commerce
  • Timber Collection Control System, Software and App
  • Antivirus E-Commerce and CMS system software (CRM, SAAS),
  • CRM systems
  • Photography Web Application
  • Learning Management System
  • Heating Control System software and app

We’re the bridge between your business proposition and vision, and your best clients. We revel in helping you to stand out from the crowd.

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$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2016
Show all +
Yerevan, Armenia
headquarters

Portfolio

Key clients: 

We worked for a different type of businesses (small, medium, big and start-ups) and government projects. We worked for E-learning platforms, E-commerce businesses, CRM systems, Scott Eaton Photographer, Bloggers, Health Care agencies, Ministry of Ecology, ESET Antivirus. 

Apollo After School

A business website offering an extended-day student enrichment program developed in Wordpress. A strong admin system is developed for updating different type of information.

Amateur Fishing and Hunting Electronic Application System”

“Amateur fishing and hunting electronic application system” is a software program for possible coordination of biodiversity conservation, as well as for ecosystem service management, created by “AIST Global” LLC, funded by GIZ Foundation on demand of MNP (Ministry of Nature Protection) of RA.

It enables hunters to complete online applications for hunting and get a relevant contract. Online applications have been

…
created and processed solely from the law and regulations to exclude the circumvention of the law.

The system consists of two main solutions: Database and website management, and website.

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Armenia Discovery

The website is built using Laravel for the back-end. The website has a strong back-end system allowing the administrator to update different type of information. It allows agencies to register their tours and agency info. Has a strong SEO package.

Total Scope

TotalScope is a roofing and restoration process management and evaluation system, created by AIST Global for American company Cerberus Consulting. It consists of Database Management System and Android and iOS app. This system allows roofing repair organizations to register their employees and facilitate the management process.

Through the application, an organization's employee can explore the reparable roof and

…
import necessary data (text, photo). The imported data is stored in a database, which is supervised by the company managers. The data are subject to research and corrections in the database, which is then sent to the Cerberus database, where Cerberus employees perform an analysis and determine the amount required for repair. This approach helps roofing repair companies accurately define the expected costs and avoid insurance-related problems.
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ChessMood

ChessMood is an easy-to-use LMS platform created for chess learning and teaching. The website design is customized taking into account the client’s brand, end-user needs, and Moodle guidelines.

ChessMood has 3 dashboards.

Easily customizable administrator dashboard. This dashboard gives administrative users the opportunity to add website texts, photos, blog posts, check user analytics, etc.

Easy to

…
manage teacher dashboard. This dashboard is designed for teacher users who can upload video and text training, organize live stream training, webinars, forums, prepare tests and assessments, supervise students’ progress, prepare course completion certificate, sell products online, and LMS e-commerce.

Easy to use student dashboard. This dashboard is designed for student users who can buy the video and text courses, solve online assessments and tests, participate in webinars and live-stream classes and receive course completion certificate.

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Softwood Database and Android Application

Softwood is a timber collection control and management system, required by Ministry of Nature Protection which also included Hay Andar, financed by CNF. The easily manageable technology platform was initially designed for Hay Andar workers, for the successful implementation of the pilot program in the Dilijan NP.

Web and Application based forestry software is designed for planning, inventorying, managing and informing

…
timber collection data and conversation activities, including timber/tree data with online place map, for successful timber collection control management. The necessary information was imputed into the system based on the opinion of the forest specialist, who was professional in the field.

The database management system is written in PHP Laravel library, and the Android App is written in JAVA.

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Chess School

An e-Learning platform for school. Video classes, books, chess quizzes. Clean UI, intuitive UX, mobile friendly design, SEO system. Laravel is used for back end.

WallysList

WallysList website and application is a tool for homeowners for finding qualified contractors. There are three kinds of users: contractor, homeowner and site administrator who has access to the database.

App and website allow contractors to register and homeowners to find contractors by answering some questions such as place, the budget, time, etc. Contractors receive notifications, and those who accept the job

…
receive homeowner details to contact after the job is completed homeowner rates the contractor.

The jobs and user information is saved and managed in the database.

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PaperHat

Paper Hat is a Vue.Js Laravel web app that aims to help users in their career path fulfillment providing real-life experiments. The user registers on the website and starts answering to Chatbot’s questions, which can be different depending on the user’s answer. After answering the questions, the system brings more detailed questions with graphics that the user needs to fill out. When the user submits the information, the

…
system generates all questions and answers with graphics, making it better to understand and design their career path. The career path is now saved in their profile and they can do as many experiments as they want. They also can share their path stories with other users.
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Bodies in Motion

Scott Eaton’s & Bodies in Motion is an AngularJS Laravel web application, an ongoing photographic project that aims to document the power, beauty, and possibility of the human body in motion. The photographer captures each motion as one photo, then uploads every photo, after which the system visualize the string of pictures as one motion. For this purpose, a massive library for motions has been developed. Users have the

…
opportunity to watch drawings in high quality and draw artworks. The registered users have an option called quickdraw. This is a perfect tool for beginners, allowing its users to filter images and start their quick drawings within a chosen short timeframe.

The biggest challenge was optimizing a website for the vast amount of photos (both mobile and speed), and the site security.

The web application was optimized on both front and back ends. The team created its own custom architecture to optimize each uploaded photo, by that decreasing site load time from 8 to 3 seconds. The photo load time was also decreased because we started to use Amazon’s CloudFront simultaneously with Amazon S3. Meanwhile, Javascript and CSS files were minified. We updated PHP 5.5 to PHP 7 version and MYSQL optimization that decreased queries from 20 to 4. We also secured website from hacking.

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Chess.am

Multilanguage informative website about chess industry. Responsive web design, Laravel back end and strong admin portal.

Eset Antivirus

E-Commerce, CMS, CRM, and SAAS. The software has a strong back end system, allowing the administrator to manage many shops simultaneously and follow statistics. Has different user permissions.

Vehere

A business website. CMS created with Laravel framework. 

VPN99

Website and Mobile Application. Website back end is developed by Laravel. For Mobile App React Native, Objective C and Java are used.

Designity

Online freelance community. Responsive web design, API connections, Laravel back end, strong admin portal.

Reviews

5.0
7 reviews
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Website Redesign for Cyber Defense & Intelligence Company

“They are willing to go the extra mile to ensure we find value in their offering.”

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5.0

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
June 2018 - Ongoing
Project summary: 

AIST Global redesigned a site to boost user engagement. They developed the CMS and made the site design SEO-compatible. The team provides continuous updates.

The Reviewer
 
201-500 Employees
 
Washington, D.C.
Suman Mukherjee
Head of Marketing, Vehere
 
Verified
The Review
Feedback summary: 

The revamped design drives site traffic and garners high praise from industry associates. AIST Global facilitates a smooth process and delivers quick turnaround times. They excel at managing expectations and overcoming language restrictions.

BACKGROUND

Please describe your company and your position there.

I’m the head of marketing at Vehere. We provide cyber defense and intelligence to governments and organizations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AIST Global?

My company hired AIST Global to redesign our website.  

What were your goals for this project?

We wanted our website to better reflect the company’s brand identity, incorporate best practices for website UI, and present engaging content to visitors.

SOLUTION

How did you select this vendor?

We found AIST Global through a reference.

Describe the project and the services they provided in detail.

AIST Global completely revamped the site and developed the CMS. They made the site SEO-friendly. The team provides continuous upgrades and improvements. 

What was the team composition?

We worked with Hrayr (Founder, AIST Global), Liana (Project Manager and COO, AIST Global), and a couple of other team members.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our industry peers and the company’s channel partner community have appreciated the redesigned site. Site traffic continues to increase.

How was project management arranged and how effective was it?

We use Trello for project management, and we’ve had no issues.

What did you find most impressive about this company?

AIST Global’s quick turnaround times are the most impressive. They are willing to go the extra mile to ensure we find value in their offering.

Are there any areas for improvement?

Hrayr, Liana, and the rest of the AIST Global team overcome the potential language barrier by putting in extra effort.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Chocolate Producer

"We got along well, so there were no miscommunications."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. - Apr. 2019
Project summary: 

AIST Global built a corporate website based on initial design ideas. They also provided SEO and SMM services and incorporated page changes.

The Reviewer
 
51-200 Employees
 
Yerevan, Armenia
Ani Hovhannesyan
Marketing Manager, Yerevan Chocolate Company CJSC
 
Verified
The Review
Feedback summary: 

Internal stakeholders are pleased with how easy the site is to maintain. AIST Global instituted an effective work process that maximized their team members’ strengths. Creative and committed, they positioned themselves well to be assigned future projects.

BACKGROUND

Please describe your company and your position there.

I’m a marketing manager at Yerevan Chocolate Company CJSC. We produce high-quality chocolate products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AIST Global?

We needed to develop a new website.

What were your goals for this project?

We set out to build a well-developed website with a user-friendly admin panel and a high-quality UX/UI. Our other goal was to forge new business relationships and provide comprehensive information about our products.

SOLUTION

How did you select this vendor?

We considered offers from several IT companies and individual programmers before finally choosing AIST Global. Their proposal fit our needs best, and they possessed an attractive portfolio.

Describe the project and the services they provided in detail.

Based on the initial design we provided them with, AIST developed a fast, user-friendly website. They also incorporated detail and page changes we decided on during the process. SEO and SMM strategies were a key part of our requirements, and AIST delivered them as well.

What was the team composition?

I worked with Hrayr (CEO, AIST Global), who was responsible for their team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They delivered exactly what we wanted: a user-friendly site and a professional admin panel.

How was project management arranged and how effective was it?

We used Trello to organize the project. We got along well, so there were no miscommunications.

What did you find most impressive about this company?

Everyone I worked with was creative, professional, and organized. They delivered high quality, too.

Are there any areas for improvement?

No, not that I saw. We’re satisfied with the final product and will be using AIST Global again on other projects.

5.0
Overall Score I hope to work with them again on an interesting project.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were very organized.
  • 5.0 Cost
    Value / within estimates
    We were satisfied with the quality we got for the cost.
  • 5.0 Quality
    Service & deliverables
    It was excellent.
  • 5.0 NPS
    Willing to refer
    I'll certainly recommend them.

Database and Tracking App Dev for Insurance Estimation Firm

"They produced a project that was better than we could imagine."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2019 - Apr. 2019
Project summary: 

AIST Global built a web platform that analyzes data inputs for clear external reporting. They also created a project tracking and delivery system with multiple user interfaces.  

The Reviewer
 
1-10 Employees
 
Denver, Colorado
Breson DeLater
Owner, Cerberus Consulting
 
Verified
The Review
Feedback summary: 

Their solutions have streamlined the existing business model, and internal feedback has focused on their potential to change the industry. Expect AIST Global to follow an efficient process and use their technical skills to fulfill specific project requests.

BACKGROUND

Please describe your company and your position there.

I own a company that takes information from salespeople around the country and uses it to make thorough estimates for them to use when negotiating with insurance carriers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AIST Global?

Our business needed a way to collect information from low-level salespeople across U.S. markets and convert it into a format that we could use to communicate an accurate scope to insurance carriers. The challenge was getting the information from the field while also giving the right amount of access to both us and the client. We also needed a way to keep track of our projects and billing.

What were your goals for this project?

We wanted a web-based platform that would be all inclusive for every market and also give our company an efficient way to convert the data.

SOLUTION

How did you select this vendor?

They were referred by a friend who had used their services before. We previewed their work while a trusted source conveyed their skills.

Describe the project and the services they provided in detail.

AIST built us a web platform to collect a broad range of data inputs and output them in a clear format. They also built us a system to track our projects and deliver them to customers, which gives us and our customers access to the information.

What was the team composition?

We communicated with the owner of the company, who then delegated tasks to his various team members.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This project and the work that they did for us will completely change our business model and revolutionize not only our company but hopefully the industry as a whole.

How was project management arranged and how effective was it?

The project management went through our business associate, who communicated directly with AIST Global. We were able to communicate our thoughts and see results with very little delay.

What did you find most impressive about this company?

Our industry is very specific, and so were the requests we made of AIST Global. They didn’t come in understanding our business goals, yet they were able to fill in the gaps in the best way possible. We gave them general directions and they produced a project that was better than we could imagine.

Are there any areas for improvement?

No, we’re completely satisfied.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They worked efficiently.
  • 5.0 Cost
    Value / within estimates
    Their prices were reasonable.
  • 5.0 Quality
    Service & deliverables
    Their deliverables were perfect.
  • 5.0 NPS
    Willing to refer

Website Refresh for Video Producer

"I’m very happy with our results."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Oct. 2018 - Feb. 2019
Project summary: 

AIST Global revamped a website, creating a fresher look while preserving its existing SEO and marketing groundwork. They also optimized the site for inbound marketing and suggested the most suitable builder.

The Reviewer
 
11-50 Employees
 
Yerevan, Armenia
Aram Movsisyan
Founder, Yans Media
 
Verified
The Review
Feedback summary: 

The new website looks great and is faster regardless of the abundant media it contains. It has boosted inquiries and overall business for the company. AIST Global streamlined the work by assigning one contact person to interface with and excels at seeing the bigger picture and not just the tech.

BACKGROUND

Please describe your company and your position there.

I’m the managing partner at Yans Media, an animated explainer company. We create corporate marketing videos for agencies, brands, and startups.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AIST Global?

We were looking for a company that would help with developing a new website, making it fresh, well-designed, and fast. Another challenge was that we had already done a lot of SEO and other marketing for the old site, so the entire overhaul process was very fragile, and any mistake could ruin our efforts.

What were your goals for this project?

We needed to develop a new website, make it more inbound marketing friendly, and create a fresher look.

SOLUTION

How did you select this vendor?

We found AIST Global by word of mouth. However, we were very picky in the selection process, as our website is the company's primary point of contact with our potential customers.

We considered several other companies, among them, some bigger names in the industry. In the end, we decided to hire an independent consultant to evaluate the quality and pricing of potential vendors, as we aren’t tech savvy. We ended up choosing AIST Global due to their quality and pricing, as well as their ability to meet our deadlines.

Describe the project and the services they provided in detail.

By the end of 2018, we felt like we needed a new website that’s faster and more user-friendly. AIST Global developed the new site, optimized it for inbound marketing, and renewed its design.

We had some limitations with editing and adding content to our website because of the existing SEO work we had, which was very uncomfortable given that we’re a design studio. Since we do a lot of content marketing, those components were vital for us. Hrayr (CEO, AIST Global) suggested going with Divi—a WordPress-based page builder—since it’s the most flexible editor and designers enjoy working with it.

What was the team composition?

My main contact person was Hrayr. He handled all the processes.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website looks fantastic, and the speed is incredible, especially since we have a lot of media content on it as a design studio. The best thing is that we have more inquiries and business because the website's map is intelligent.

How was project management arranged and how effective was it?

I had a single contact person. He collected all feedback and suggested solutions. He’d consult with his team, and they’d do all the brainstorming work, which saved a lot of my time.

What did you find most impressive about this company?

Most web development companies are just tech oriented. AIST Global, on the other hand, understands that there are marketing objectives behind every tech goal.

Are there any areas for improvement?

I didn’t see any. I’m very happy with our results.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Dev for Online Training Platform

“This company gave us confidence and sustainability for our future maintenance.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2018 - Ongoing
Project summary: 

AIST Global provided development support to create a digital web-based educational and knowledge sharing platform. Functionally, it connects students with potential advisors. 

The Reviewer
 
11-50 Employees
 
Yerevan, Armenia
 
Verified
The Review
Feedback summary: 

After a fast-paced development phase, AIST Global rapidly delivered the online platform. The deliverable they produced attracted interest from potential new clients, which offers the promise of business growth. They instated an effective workflow and provided consistent transparency.

BACKGROUND

Please describe your company and your position there.

I am a client of AIST Global.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AIST Global?

We hired AIST Global to develop an online knowledge transfer and educational platform.

What were your goals for this project?

Our goal for this project was to develop the first version of a training platform we could present to partners and startup programs.

SOLUTION

How did you select this vendor?

We selected AIST Global as a vendor based on cost and quality considerations.

Describe the project and the services they provided in detail.

We developed a web-based online training platform that will allow students to find advisers and vice versa.

What was the team composition?

The team included designers, web developers, and a project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

AIST Global gave us an excellent performance in terms of speed. The development went quickly and efficiently. This project is still ongoing, but we already have received interest from new partners. Working with AIST Global helped us increase interest among potential clients.

How was project management arranged and how effective was it?

AIST Global assigned us an experienced project manager that enabled very quick and efficient collaboration.

What did you find most impressive about this company?

AIST Global was cost-effective, honest, and fast. This company gave us confidence and sustainability for our future maintenance.

Are there any areas for improvement?

Online consultancy is an area of improvement for them. They could do more remote work with their clients.

5.0
Overall Score They delivered what they promised.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met all the deadlines.
  • 5.0 Cost
    Value / within estimates
    The offer the best balance of price and quality.
  • 5.0 Quality
    Service & deliverables
    All the targets were met.
  • 5.0 NPS
    Willing to refer
    I have already.

Web Development for Contractor Sourcing Platform

"They develop creative architectures and have delivered everything I’ve envisioned or requested."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2017 - Ongoing
Project summary: 

AIST Global serves a long-term web development partner. They are currently building a sourcing platform. Recent projects include a website and education-based module.

The Reviewer
 
1-10 Employees
 
Denver, Colorado
Michael Johnson
Co-Founder, WallysList
 
Verified
The Review
Feedback summary: 

The team capably executes full-cycle development projects. Consistent communication and versatile skill sets are notable strengths. AIST Global’s user-friendly and cost-effective solutions with high engagement levels make the long-term relationship successful.

BACKGROUND

Introduce your business and what you do there.

I am the co-founder of WallysList, a contractor sourcing platform for homeowners. Users can hire resources such as housecleaners, general contractors, plumbers, HVAC and electricians.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AIST Global?

AIST Global has been our web development partner for seven years. I most recently engaged with them to build our new sourcing platform. I wanted to get the solution to market as quickly as possible.

SOLUTION

What was the scope of their involvement?

I’ve worked with them on a few different projects for about seven years. For each project, I provide mockups and guidelines, and the team is responsible for development. We began work on WallysList after we shut down my previous project, an onboarding and continuing education platform for home healthcare; the solution had been losing clients. Originally, AIST Global worked with me to develop an education-based module that stored materials for real estate industry stakeholders.

What is the team composition?

I interface with Hrayr (Founder, AIST Global) five times a week and the project manager about twice a week.

How did you come to work with AIST Global?

Hrayr stood out during my search for potential web development partners. I contacted several vendors through freelancing websites. Over the course of a few weeks, Hrayr was diligent and provided thoughtful answers to my questions while others vendors dropped out of contact. He was definitely the man for the job.

How much have you invested with them?

We’ve spent over $100,000 on the platform’s buildout.

What is the status of this engagement?

We started working together in September 2017 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The healthcare platform was a sophisticated but user-friendly solution. AIST Global made an intuitive and functional platform for over 1500 home healthcare workers. The solution had a high number of daily users—we onboarded about 35 new people per month—but we only submitted one support request per quarter. AIST Global also built an online signature model, which saved us money each month. They develop creative architectures and have delivered everything I’ve envisioned or requested.

How did AIST Global perform from a project management standpoint?

They are very responsive, even with a 10-hour time difference. I’m able to get in touch with them so long as I am mindful of their hours. Hrayr is usually available late at night. Even when we can’t communicate in real time, online messaging and email work well. I’ve had problems communicating with other vendors, but not with them. I have noticed cultural differences, but that’s never been an issue.

What did you find most impressive about them?

They build clean code at a very fair price. If they need to revise something, they do it on their own nickel. They’re honest and easygoing, but I know they’ll get the job done. I have worked with other vendors who were not as easygoing or fair. That’s why I intend to retain AIST Global for the long term. They have strong English skills and they understand American cultural and business norms. I don’t know the coding world, but I can’t think of an area where they don’t stand out.

Are there any areas they could improve?

I know they’re building as fast as they can, but sometimes I think they could put a little bit more focus on my platform. Sometimes I’ll give them a direction and they will produce something that isn’t quite what I asked for, but if I ask them to go back they always do. They like to code creatively and most of the time that’s fine and sometimes it’s not what I asked for. But that’s more on me because if you just give coders mockups they’re going to design a little bit differently than what you anticipated.

Do you have any advice for potential customers?

Trust them to do their job and do it well. Allow them time but communicate consistently and make any changes to their work as it’s being completed.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    The fact that we could have 1500 users without a guide and receive tech support requests only once every few months speaks highly to their competence.
  • 5.0 NPS
    Willing to refer
    I'm actually in the process of doing that. I might be having them build a Web site for a colleague of mine.

Web Development and Support for Energy Marketing Company

"They've been able to produce code at prices we can afford."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2016 - Ongoing
Project summary: 

AIST Global provides long-term web development, design, and support services, working on a variety of projects including fixing bugs, developing web plug-ins, and rebuilding complex sites.

The Reviewer
 
1-10 Employees
 
Exeter, UK
Jason Lavis
Managing Director, Out of the Box Innovations Ltd.
 
Verified
The Review
Feedback summary: 

Their services ensure that the startup company is able to progress in its work, with development projects completed within budget and to a high level of quality. They manage the work well through single points of contact, though could check their deliverables more thoroughly.

BACKGROUND

Please describe your company and your position there.

I'm the managing director of Out of the Box Innovations Ltd., a digital marketing agency that specializes in the energy industry. I'm also widely involved with other web-based energy companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AIST Global?

We needed support in HTML, PHP, and Laravel web development, web design, and website server administration. We also required email server admin and programming and technical troubleshooting.

What were your goals for this project?

Our relationship has been going on for a long time and has had a range of projects and goals over the years. They’ve taken over broken projects from other companies and solved our problems. We were looking to do so at a much lower hourly rate.

SOLUTION

How did you select this vendor?

We advertised the first project on Upwork and after narrowing the applicants down to three, we went for AIST because of their pricing and the simplicity with which they answered our questions.

Can you go into detail about the services they provided and the scope of the project?

They've continuously fixed bugs, breaches, and flaws on multiple websites for the past two and a half years. They also rebuilt two complex websites and made a couple of custom sites from scratch.

They took an old technical forum that had been unsuccessfully rebuilt by another development company. The list of bugs ran into the hundreds and parts of the site were completely broken. They rebuilt and refactored the code, then proceeded to fix every issue.

They stayed on as our regular developers to create new features and sections. This included a broken plug-in on complex and multi-faceted search feature and database for one of our WordPress sites. They suggested creating a separate website with the same features, but one that wouldn't clash with WordPress updates. We've never had a problem with this search database since.

What was the team composition?

I've dealt directly with Hrayr (Director, AIST Global) and Liana (Project Manager, AIST Global). I'm aware of a team structure in the background, but prefer to deal with one person.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We're startup bootstrappers and they've been able to produce code at prices we can afford. We've run experiments and added features that wouldn't have been possible with higher priced developers.

How was project management arranged and how effective was it?

I've dealt with one person at a time, which works well. Each time a milestone is presented, we give feedback and a list of changes. That keeps happening until we're satisfied.

What did you find most impressive about this company?

They err on the side of doing extra work in the event of a miscommunication. They're available whenever we need them, even at the high levels of the company.

Are there any areas where they can improve?

The only thing I'd ask is for more checks before presenting work to me. While everything gets fixed really quickly, I often think that one last check by a supervisor or manager could easily identify half the issues that I need to bring to their attention. This would help me conserve my time.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer