What evidence can you share that demonstrates the impact of the engagement?
The healthcare platform was a sophisticated but user-friendly solution. AIST Global made an intuitive and functional platform for over 1500 home healthcare workers. The solution had a high number of daily users—we onboarded about 35 new people per month—but we only submitted one support request per quarter. AIST Global also built an online signature model, which saved us money each month. They develop creative architectures and have delivered everything I’ve envisioned or requested.
How did AIST Global perform from a project management standpoint?
They are very responsive, even with a 10-hour time difference. I’m able to get in touch with them so long as I am mindful of their hours. Hrayr is usually available late at night. Even when we can’t communicate in real time, online messaging and email work well. I’ve had problems communicating with other vendors, but not with them. I have noticed cultural differences, but that’s never been an issue.
What did you find most impressive about them?
They build clean code at a very fair price. If they need to revise something, they do it on their own nickel. They’re honest and easygoing, but I know they’ll get the job done. I have worked with other vendors who were not as easygoing or fair. That’s why I intend to retain AIST Global for the long term. They have strong English skills and they understand American cultural and business norms. I don’t know the coding world, but I can’t think of an area where they don’t stand out.
Are there any areas they could improve?
I know they’re building as fast as they can, but sometimes I think they could put a little bit more focus on my platform. Sometimes I’ll give them a direction and they will produce something that isn’t quite what I asked for, but if I ask them to go back they always do. They like to code creatively and most of the time that’s fine and sometimes it’s not what I asked for. But that’s more on me because if you just give coders mockups they’re going to design a little bit differently than what you anticipated.
Do you have any advice for potential customers?
Trust them to do their job and do it well. Allow them time but communicate consistently and make any changes to their work as it’s being completed.