AIMLEAP - Full-Stack Techies

The Challenge

A baby care provider wanted to improve their customer experience by developing a mobile application. The baby care company had realized its minimal digital engagement with their new age customers. The Company approached FullStack Techies for a cost effective solution to drive their mobility and digital initiatives.

Our Approach

FullStack Techies leveraged its past experience and analysed the baby care market and customer expectations to build mobile app on the iOS and Android platforms to improve customer experience.

Also, the app was enabled with analytics to track and analyse customer engagement.

Mobile & Digital Transformation for Increased Customer Experience

The newly built mobile app helped the Baby care provider quick access to customer engagement. The inbuilt communication channel helped customers stay connected with the Baby care. Analytics enablement helped the provider to understand the Customer and increase the sales through cross-sell and up sell.

80% Increase in customer experience

5X New customer acquisition in one year after the app launch

60% Increase in sales

The Challenge:

A luxury retailer in US wanted to increase its revenue. The retailer’s top 15% of customers represented 70% of their revenue. The company wanted to engage this 15% of high-value Customers even further by providing a hyper-personalized experience through web channels.

Retailer approached FullStack Techies for help in designing an approach strategy and crafting a hyper-personalized solution. The customer had engaged another attempt for the same in the past and had generated $1 million additional revenue and was expecting a further potential increase in revenue. The expectation from FullStack Techies included building a refined design and provide a hyper-personalized solution that can increase the performance of its existing model.

Our Approach

FullStack Techies started with industry research, competitor analysis, buyer profile, and the latest trends in hyper-personalization. Our Techies effectively leveraged similar approach and personalization techniques that had worked well in similar geography and customer demographic data to build a hyper-personalized web experience.

Hyper-Personalization Converted To Increased Sales & Revenue

The new Hyper-personalised solution enabled the Customer to provide an increased shopping experience and increased customer engagement.

This solution helped retailor driving additional sales and increased revenue. The solution included a customized approach touching end-to-end customer interaction touchpoints. Also, FullStack Techies leveraged our subject matter expertise and past experience from the industry to define and develop a new application.

$50
The higher average order value for personalized products

35%
increase in product sales

4x
Increased conversion

The Challenge

A US-based consumer goods Company for its sales operation wanted support to ensure Go-to-Market planning.

Request included:

Single view for sales commission, sales pipeline across geographies, product lines, and segment by integrating multiple source applications. Also, wanted integration of business intelligence environment and consolidating different vendors and the services under one single umbrella.

Our Approach

FullStack Techies built a sales operation platform providing end-to-end IT service. FullStack ownership of applications covered the entire spectrum of the lifecycle including project management, release management, release management, QA, and production support.

The integrated BI enabled the Consumer goods Company with a 360-degree view of customer and partner data.

Leveraging FullStack Techies automation capabilities, automated multiple processes, and streamlined the entire IT eco-system.

Integrated Application Solution Enabling Go-To-Market

One-stop integrated IT solution for sales operations and BI reporting enabled the company ready to go to market.

Self-Serving & Integrated BI monitoring dashboard enabled centralized control and administration of customer and vendor data.

Improved Operational efficiency

360 Degree view customer and vendors

40% Cost saving through automation

The Challenge

A US-based Automobile dealer wanted to develop a custom build document management system for managing

– New sale / resell

– Service

– Warranty

Reducing high administrative costs and Minimize document process delay. Also, the dealer was looking for cost-effective maintenance.

Our Approach

FullStack Techies developed a client-side application with cloud integration that can store various document types including image files, Word, PDFs, Emails, and spreadsheets. Integrated search and filter option to the entire library of files by keyword. Enabled interaction and access, and share documents with other applications.

Accelerating Application Transformation to Scale-up Operations

The application delivers numerous benefits, including faster processing with greater consistency. The application and its modular design can be further customized and scaled for future needs in other types of documents and transmission modes

60% Reduction in administrative costs

50% Reduction in end-to-end cycle time

Increased Process efficiencies

The Challenge

U.S.-based sports equipment manufacturer wanted to transform its applications management system avoiding operational silos and inconsistent customer experience. Suboptimal application development and support activities, lack of proper governance mechanism were some of the other key challenges.

The manufacturing company wanted to leverage FullStack Techies technology competency and industry experience to help optimize its applications portfolio and transform the application management system.

Our Approach

FullStack Techies analysed the existing application system and designed a unified global operating model. Following agile development method, ensured effective application development and support activities – including robust governance system.

Leveraging FullStack Techies automation capabilities and industry experience, automated multiple frequently recurring cases and helped to increase Service Level Agreement to 100%.

Accelerating Application

Transformation to Scale-up operations

FullStack Techies enabled the Manufacturer Company to synchronize application silos and harmonize its development and support processes towards the pursuit of operational, quality and governance excellence. The agile development methodology and automated application management processes helped the company meet its operational scalability, time to market and increased customer experience.

Built

Robust application eco-system and long-term customer loyalty

50%

Savings through automated service tickets

Improved

SLA compliance to 100 % across all applications

The Challenge:

A leading media & technology company in the US had challenges in managing changing application landscape and increasing IT incidents that affected business and customer satisfaction. Increasing operational costs and infrastructure-related changes were common. Also, the company wanted to streamline its IT management process by replacing the company’s inefficient, inaccurate—manual process with a digital solution

Our Approach:

FullStack Techies analyzed the company legacy system and leveraged our legacy IT infrastructure transformation capabilities, initiated migration of the provider’s operations. For business agility, introduced digital IT functions and made them more responsive. We introduced an onsite and offshore resources delivery model for transformation activities. Also, started to prepare to migrate the workload to a private cloud infrastructure.

IT Transformation – Reduced Costs & Increased Speed:

FullStack Techies with its test-proven transition methodology – continuous service improvement enabled to streamline the IT workflow process and reduced operations costs. Automation in IT operations provided the client with the agility to carry out its ambitious technology vision to accelerate innovation and anticipate customer demand for new products and services.

** 50% - Reduced operations costs

** Increased - Control in IT application management

** Accelerate - Time to market & reduced complexity