What evidence can you share that demonstrates the impact of the engagement?
We’ve always gotten positive feedback from users on the app and the analytics. It’s our primary tool since everything else is dependent on the data we gather from users.
We’ve gotten feedback from different clinics and doctors, and Agilno was always open to making the changes required to better-serve subscribers. The quality of Agilno’s work, its design, and the usability are awesome.
How did Agilno perform from a project management standpoint?
We’re responsible for passing requirements on to them, and they take care of the technical documentation, implementation, and process. They decided which technologies and methodologies to use.
We’re in Canada, and they’re six hours ahead of us. But, communication with the team has been pretty seamless. We’re mainly in touch with their lead. Working with Agilno never felt like using a third party or external vendor. It feels as though we are one team working together to deliver a product.
What did you find most impressive about them?
I’ve worked with other external vendors on development before. Since Agilno is a smaller agency, they’re more focused on their work. They always take it upon themselves to make sure that the work is of the highest quality. If it relates to any processes that need to be followed, it’s standard they will exceed our expectations.
If they make a commitment to deliver something by a certain date, they’ll always deliver. We never have to follow up on what’s happening with a deliverable.
Are there any areas they could improve?
We have a six-hour time difference, but there’s never been a time when we need them late in the day. Even if we needed them late in their day, they were always available.
Sometimes, it’s good to have a process around things. Most of the time, there is, but it could be improved. Talking from the perspective of my relationship with them, the process could be a bit more streamlined.
Do you have any advice for future clients of theirs?
Agilno is a very nice development partner to have. It never felt like working with a third-party company. They work as true partners. They’re in our success, and they’re in our failures.
They are probably one of the best teams out there for people looking for Django or Python development. They’re equally good at doing web and mobile apps.
They have assigned resources for web-based apps and mobile apps. Anytime we’ve needed staff augmentation or had to replace someone, Agilno was very quick. We’ve never been assigned a resource that we had to replace.