What evidence can you share that demonstrates the impact of the engagement?
Our product won an innovation award in 2017, and we were the only Scandinavian company to achieve that. The backend, web, and apps all work well compared to similar solutions, and installation is also easier and more reliable. During our first fully operational year we have installed 10.000 devices in Norwegian homes, which no other Norwegian vendor in this segment has been able to do. We’ve also recently signed up for our first distributors in Sweden.
How did Agilie perform from a project management standpoint?
We’re a startup with strong and very different personalities, so we can be very hard to please. After we got to know each other and what to expect, Agilie has been able to deliver great results from a project management standpoint.
What did you find most impressive about them?
They really feel like a part of our company, which is a huge feat in the world of outsourcing. Their team is dedicated to delivering a great product, and they care about what features we implement, as well as how we do it. We’re able to retain balance between flexibility, predictability, and responsibility in terms of delivering new features.
For example, we’re currently delivering new releases for the backend, web portal, and apps every single month, and they all have visible value for our customers. There have been no critical bugs with this release schedule, and the trivial bugs are rare and more often than not traceable to an oversight in specification rather than implementation.
In Norwegian culture, we operate with a non-hierarchical, open, and direct form of communication, which oftentimes causes frustration when outsourcing development. Agilie is able to work within this culture perfectly, which is one of the reasons we feel as if they are all members of our team.
Are there any areas they could improve?
There isn’t anything specific that comes to mind. They are exactly what we’d hoped for - and what they produce, in the time-frame they produce it, speaks for itself.
Do you have any advice for potential customers?
It’s important to consider what it’s like for teams to work together when they’re from different cultures. It’s not just a matter of numbers, and speed means nothing if the project goes in the wrong direction. Be clear on your expectations, but also work to get a good sense of how you can help your team deliver the best results.