Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?
We compete with different web apps, mostly on the Norwegian market. Many of our competitors here don’t really see the value of having a good design for their applications. Often, we get feedback from customers during both the sales and training processes. They feel that our system is easy to understand and intuitive. It gives users a sense of trust, and this has a lot to do with the aesthetic.
We received some comments saying that our previous interface was too dark. When we launched the new version of the GUI [graphical user interface], as well as our new branding and logo, we received a lot of positive feedback. It helps place us within the category of trusted businesses. It may not say anything about how we do our job, but having a professional expression sends the signal that we take our business seriously.
How did AGENTE perform from a project management standpoint?
The last deadline was rather tight and surrounded by some uncertainty. We’ve had to adjust a lot along the way, and I feel that AGENTE has been very good at remaining flexible and accommodating our needs, even during rather difficult periods with holidays and other impediments. AGENTE has done a good job in managing resources. The communication has been good, and I feel that the project is under control. AGENTE is good at having an overview and putting it through. Deadlines have been reached.
What did you find most impressive about AGENTE?
One thing we particularly appreciate about AGENTE is their creativity and the fact that the team is very much in touch with what’s going on in the digital world. When it comes to digital communication, AGENTE is very good at creating designs that feel current and fresh. During the logo design process, which was quite sensitive, AGENTE listened to our feedback and tried different things. For the budget we had, AGENTE delivered a lot of value. When it came to print designs, however, I felt that they had less experience, so AGENTE is definitely stronger in terms of digital and creativity.
I’ve worked with many designers who operated systematically, creating their own frameworks and following them tightly. In this sense, AGENTE is less of a traditional corporate designer, but they are definitely stronger on the artistic side, so this is what we tend to use them for.
Are there any areas AGENTE could improve?
Print design is a questionable area because it’s not our main focus either. Whether it’s an improvement point or simply something that AGENTE isn’t focusing on depends on how we look at it. Nothing comes to mind right now. We’ve generally been happy with the delivery, which is why we’ve worked with AGENTE for several years.
I would appreciate a bit more attention to detail. We’ve tended to prefer other designers for brochures or content-heavy material. This has to do with language since we produce content in Norwegian; even though AGENTE is good with English, there are too many small mistakes during the copy/paste process. It’s not a critical thing, but there could be better quality control internally before delivering to the client.