What evidence can you share that demonstrates the impact of the engagement?
Ageno delivered what we wanted and more, which is the biggest value of their services. Every idea in our requirements was developed without a problem, even though the project was a challenge for us. The primary key performance indicator (KPI) we measured was revenue, which increased compared to the previous year. While this isn’t only because of the website, it heavily influenced those results. The number of bookings we secure has also increased.
A third, unmeasurable KPI, is our customers’ impressions. Right now, they feel that the site is new and more modern, and they’re more likely to use it. While it’s still early to make definitive assumptions about hard-number KPIs, given that the website was only published three months ago, we’ve seen definite improvements.
How did Ageno perform from a project management standpoint?
I can’t say anything bad in this regard. The introduction to the project was done face to face. After that, all communication was done through Slack and Skype. We also used Trello as a task manager. They’re generally over-communicative; the person in charge of the project would contact me just to ask for feedback.
We did have a couple of unique problems during the process. Whenever we faced a challenging situation, we discussed things together and quickly found solutions that satisfied both sides. While we missed the deadline by a month, it wasn’t all their fault. We added a lot of requirements in the process and they did everything they could to meet the deadline. Overall, Ageno was good in terms of timeline management. From my perspective, it has been a productive collaboration.
What did you find most impressive about them?
I like the fact that we can solve every problem that comes up. There will always be issues, but I don’t feel alone with Ageno. I can just talk to them and find a solution. I really appreciate this involved approach.
Are there any areas they could improve?
In my opinion, the project management on their side was of low quality compared to other organizations, which is why I took on this role. They need to work on this area.
Do you have any advice for future clients of theirs?
They’re great developers, and they have no problems with communication, but it’s essential for clients to have someone in place that can glue the project together. Otherwise, clients will have to worry about management during the collaboration.