Can you share any outcomes from the project that demonstrate progress or success?
Primary KPIs were met, with some improvement to secondary KPIs as well.
How effective was the workflow between your team and theirs?
Excellent. Communication was not only timely but detailed; when AGM didn't understand something, they weren't afraid to say it and ensure everyone was on the same page. Once we had gone over our processes, AGM followed them and were willing to offer opinions on how to improve (something I value highly).
What did you find most impressive about this company?
Beyond meeting our KPIs, their effort taken to understand our spirit mean I consider this engagement a success. Also, the initiative taken at certain points (particularly the beginning of the project) was much appreciated. And when things weren't 100% in line with what we were shooting for, the speed of adjustment was great.
Are there any areas for improvement?
Honestly, everything was great. Not everything was 100% first time but because AGM was always ahead of deadlines, they always had room to tweak.