Agency Partner Interactive LLC

BACKGROUND

Please describe your company and position.

I am the Dr/ Company director of Terry Street Medical Practice

Describe what your company does in a single sentence.

We are a medical practice with general practitioners in Australia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agency Partner Interactive LLC to accomplish?

• Creating a logo
• Website designing and development

SOLUTION

How did you find Agency Partner Interactive LLC?

• Referral
• Other

Why did you select Agency Partner Interactive LLC over others?

• High ratings
• Pricing fits our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Agency Partner Interactive LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Being a new medical practice, we wanted a logo that would represent the name of the company, while considering the colours that represent medicine and health care. We also wanted a website design that would work for the style in Australia.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Incredible work done by the team. Project manager: Hibba Logo design: Zubair After filling out a a logo design preferences form, different design options were given to us over time. And with each logo, our feedback was taken, to further align it with our concept. Each design was given with a full presentation on how it will look. The final design that was chose received over whelming praise at our inauguration ceremony. The website design is modern and easy to use. 

It is not often that we find such user friendly websites in Australia. They also created a mobile version of the website, which was a bonus. It allows for easy navigation of the website. Book an appointment sign pops up on each page. Post live activities were done smoothly and promptly. We required some changes made to the content due to changes at the company, and all were done promptly. Exceptionally quick response to all queries at all times.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project manager - Hibba. All messages and emails were promptly responded to. No delay in any delivery. Exceptional work. Delivered all needs beyond expectations.

What was your primary form of communication with Agency Partner Interactive LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The focus on the details of what we had requested. Keeping our concept in mind and giving the final product based on that. The prompt response, post live response and also making the multiple edits we required ( due to changes at our company).

Are there any areas for improvement or something Agency Partner Interactive LLC could have done differently?

They did an exceptional job!

BACKGROUND

Please describe your company and your position there.

I am the CEO and Founder of a women's healthcare startup.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Agency Partner Interactive LLC, and what were your goals?

I hired API to help with branding and website development. We knew what elements we wanted to be included in our branding and we wanted API to help in bringing those elements to life within our brand and website, and eventually our mobile app.

SOLUTION

How did you select this vendor and what were the deciding factors?

We used reviews on clutch as well as other personal recommendations when deciding to interview API. After 2 brief virtual phone conversations with the technical team, we were very impressed with the time and detail they put in to understanding our goals and the product we were hoping to build.

We interviewed a total of 5 companies and the deciding factor for API was the ways in which they suggested ideas that we hadn't even considered. It was evident they had spent time thinking about what we were building and what our needs were.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We hired API to create a WordPress website with an admin portal for our mobile app. During the first several weeks, the API team presented design ideas for the website.

We quickly realized how talented their team was in graphic design and we decided to have them incorporate unique custom graphic design and animation for our website. Once all pages were designed and our team approved them, API created a custom website.

How many people from the vendor's team worked with you, and what were their positions?

Our team worked with approximately 5 API team members on a regular basis, including a project manager, design team members, and quality assurance.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are getting ready to launch the website, but the API team went beyond our expectations.

Describe their project management style, including communication tools and timeliness.

API uses BaseCamp to communicate with our team. They are very responsive in their communication with responses usually less than 12 hours (time zone differences).

What did you find most impressive or unique about this company?

Very detail-oriented and responsive. Offered unique ideas to improve the look and feel of the website. Overall, they took the time to understand what we were trying to build and how to ensure a great customer experience.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am starting a business and needed to establish a website and online presence.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Agency Partner Interactive LLC, and what were your goals?

With starting a new business, I had no presence online and no where to send my potential customers. I was looking to work with an agency that I could develop a relationship with and have the work done in a timely manner. I needed a logo and website

SOLUTION

How did you select this vendor and what were the deciding factors?

Having worked in the marketing/advertising world for almost a decade, I felt confident I knew what I wanted in a vendor. API had a friendly staff the communicated extremely well. They answered all the questions I had and provided thoughtful insights when requested.

The process to receive a quote was thorough but quick with no unnecessary meetings or hoops to jump through. The agency has a large list of awards and reviews that speak to their capabilities and competence. Also, their price was the best I found as well (this was not a top three factor for me).

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Logo creation process was great. After an initial meeting to learn more about my business/logo ideas they had options for me to choose from within a day or two. After a round of feedback, we landed on a design. The website I am having them build is relatively straightforward as is their process.

Similar to the logo process, they presented a few options for a home page layout and we have gone from there. The team is extremely receptive to feedback makes their changes all very quickly

How many people from the vendor's team worked with you, and what were their positions?

I worked with one member of the sales team and she was incredible to work with. One of the best sales processes I have been through. If you get to work with Chelsea, you will be taken care of! Now that we have started the project, I am working with a project coordinator, project manager and the head of their project team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site is not complete but they are simply developing the designs we have landed on. They are working quickly and I have no doubts the final outcome will be exactly what I expect.

Describe their project management style, including communication tools and timeliness.

The team communicates very thoroughly and often. They wanted to use basecamp but I requested things just be done through email. I can tell the team at API truly has my best interested in heart and wants to help my new business succeed.

What did you find most impressive or unique about this company?

The level of service, quality, and speed of the project for the price are incredible!

Are there any areas for improvement or something they could have done differently?

There has been nothing yet through my process. My project is not completed yet but I feel confident that if anything comes up, they will make right as soon as they can.

BACKGROUND

Please describe your company and your position there.

I'm the owner of the company and contacted API to build me a new website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Agency Partner Interactive LLC, and what were your goals?

My website was slow loading and not properly tracking conversions for marketing purposes. I reached out to API to discuss a full rebuild with the goal of a fast loading website that was able to properly track conversions across analytics and other various marketing channels.

SOLUTION

How did you select this vendor and what were the deciding factors?

I interviewed quite a few companies and API assured me they could rebuild the website in a timely manner and accomplish all of the goals I had set forth. I started this project in November expecting to be launched prior to the new year. My previous website was built on Wordpress and they suggested it be rebuilt on Webflow of which I had no experience.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had numerous phone calls to discuss the project. I even sent in very detailed documents about what I expected to accomplish in this project. I submitted a document saying what would make this a successful project which included - increased conversions, better site load speed, form tracking, appropriate seo set up on the back end.

How many people from the vendor's team worked with you, and what were their positions?

From the beginning the entire workflow was a disaster. Constant misunderstanding and work poorly done. It is clear that they outsource their work overseas and thus the communication between myself and the people doing the work was terrible. The project took more than twice as long as was expected and the product they delivered was well below expectations. I've spent thousands of dollars cleaning up their work. The website eventually launched at the end of February but I continued to find problems.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This was the worst experience I have ever had with a digital marketing company. It was clear very early on that working with them would be a problem. First off they outsource everything overseas. The project took double the time it was supposed and eventually we launched when it wasn't even ready. They weren't able to put header images on the mobile version of the site. They load speed was terrible.

Per their own reports it fluctuated between 7 and 16 seconds of page load speed. It was not set up to properly track conversions. It also did not scale properly across devices. Basically none of the goals of the build were accomplished. I have since spent thousands of dollars having others fix the site.

Additionally, it came to my attention at a later date that the entire header design of the home page of my website was copied from another site. Further, although this company resides in an entirely different state than my business they have since built a website for a direct competitor in my same town and directly copied elements of my website for the competitors site. Down to the exact words and images.

Having duplicate content on different websites is terrible for both sites which they clearly don't seem to know or just don't care. One can argue whether a company should agree to work with a direct competitor but copying specific elements, words and images off of my site that I provided to them and putting those elements on a competitors site is completely unethical.

Describe their project management style, including communication tools and timeliness.

Everything was a mess from the beginning. Communication was terrible because all of the work was outsourced overseas. It was clear to me very early on that they appeared to have no idea what they were doing and it showed in the final product.

What did you find most impressive or unique about this company?

Nothing. Perhaps their ability to mislead and promise things they clearly had no ability to deliver on in order to get you to sign a contract.

Are there any areas for improvement or something they could have done differently?

To start they should stop copying from other websites. They also should be more clear about what they are able to accomplish and what they are not.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of Elevation Concepts, a furniture manufacturing company. We design ergonomic office furniture; our specialty is standing desks with a writeable glass surface, glass, and fixed conference tables. We also design glass boards to write on vertical walls.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Agency Partner Interactive LLC?

We needed to develop a website and an e-commerce platform. We had an existing website on Wix, but we outgrew it because it had limited capabilities; we couldn’t give our customers a good experience.

SOLUTION

What was the scope of their involvement?

Agency Partner Interactive has developed a WordPress website. We wanted the site to represent our brand and compliment our product. The platform we had was okay, so they’ve built on it. They’ve taken it to improve it and make the website’s design more sleek, minimal, modern, and clean. In conjunction with another company, they’ve created a 3D product that allows users to design their desk and build it using custom colors.

We’re currently in phase two of the project. Then, we’ll start doing SEO, including backlinking, optimization, and blogs. We’ve had several preliminary meetings regarding SEO, and they’ve done their research and presented some initial information.

What is the team composition?

We’ve interacted with six team members from Agency Partner Interactive.

How did you come to work with Agency Partner Interactive LLC?

Our videographer referred them.

How much have you invested with them?

So far, we’ve spent about $25,000.

What is the status of this engagement?

The engagement started in September 2021, and it's still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website went live last week. We haven’t done any marketing yet, but people have been calling us about how amazing it is. Agency Partner Interactive knew what we wanted and executed our vision to perfection. The site is a phenomenal success.

How did Agency Partner Interactive LLC perform from a project management standpoint?

Project management is fantastic. We have a link to a website to see the process and changes in real-time. They’ve also given us access to an editing tool to go through the project, make comments, and edit.

We mostly use email and Google Meet to communicate.

What did you find most impressive about them?

They want to help us grow our business and be successful. Moreover, they’ve taken ownership of the project, and it’s very comforting to know we’d get a good ROI.

Are there areas they could improve?

No, working with them has been a wonderful experience.

Any advice for potential customers?

Lay out a clear framework of what you want and be invested in the process. Additionally, doing your due diligence before starting the project will set you up for success.

BACKGROUND

Please describe your company and your position there.

Our commercial cleaning and restoration supply business has operated in the DFW area for almost 40 years. My father and uncles started the company in the 80's to supply their cleaning business. I came on in 2006 and my sister and I now run the business. We are a very small company with only 7 employees. I do all the purchasing, marketing and whatever else needs doing. We all wear many hats!

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Agency Partner Interactive LLC, and what were your goals?

Our original project included rebuilding our Magento website and updating to version 2.0. Our website had been neglected for several years and was not functioning properly. We needed new tools that would sync up our internal processes and make order fulfilment smoother. We also needed a more prominent online presence and guidance all around for acquiring new customers via digital assets.

SOLUTION

How did you select this vendor and what were the deciding factors?

The first thing we did was meet with them and discuss our business needs. We asked for several referrals and they provided them. They are a newer company but we met with Muhammad and Shahbaz and were really impressed. We felt really comfortable moving forward after recognizing what an amazing team they have at API. Ultimately though, the deciding factor was the vision they had for our companies growth.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our original project with them was to rebuild our Magento website, update to version 2.0, build our class schedule page with a built in registration feature and modernize our online presence. It took a long time because of COVID. However, even with all the struggles of COVID, API managed to carry on conducting business with few setbacks.

We worked together through lots of development, many video calls and phone calls and even in person. Shahbaz actually drove a whole hour, many times, to come help me in person with some of things I was having trouble with. The dedication of this team is unparalleled.

This project was complete last year and we were ecstatic with the work that was done. We have continued to work with API on further development and just signed up to have them do our marketing and SEO as well. We could not be happier with this service. It feels very high end and boutique-y to be honest. I feel like we're getting a really great value for our money.

How many people from the vendor's team worked with you, and what were their positions?

In the beginning, we spoke with Muhammad and Ashley and after we signed Shahbaz was our main point of contact. I have had many points of contact with each phase of development but it has never felt too much and I always knew who to contact for assistance. Every API member has been really impressive. Whoever they have recruiting for them is finding top notch talent.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We generated almost 7k in class registration sales in the 6 months after going live with the new site and that trend has continued since. It has been so much easier getting students enrolled in our classes and we haven't had to cancel any classes for lack of interest. Also, our average ticket from online sales increased by 32%. We are starting SEO and marketing efforts now and I fully expect those sales numbers to continue to climb.

Describe their project management style, including communication tools and timeliness.

They use an excellent project management software that I was actually already familiar with. This is a highly communicative team. They are very responsive. One of my biggest compliments of their service is that they have jumped on every single request I've had even those that were outside the scope of work I am paying them for like a phishing scheme email I received at one point. I always know who to call for what and they always respond in a timely manner.

What did you find most impressive or unique about this company?

The way most of this work is done is that you get a proposal, you sign it, they do the work they were contracted to do and that's it. Not with API. While they do utilize contracts, they make it clear from the get go that they want to grow with us and their actions make that clear.

They behave as a partner rather than a contracted firm. I feel like they see long term potential in our company and us in theirs. I have to call out Shahbaz here too. If you have the pleasure of working with him, you'll surely understand why I list him here. He has been so helpful in so many ways throughout our projects with API. Again, the talent this company wields is impressive!

Are there any areas for improvement or something they could have done differently?

Honestly, this company is like a really good band right before they blow up and start selling out stadiums. Before that, you can go see them at a hole in the wall venue and have an amazing experience for a reasonable price...but it won't be long before everyone catches on and you'll have to pay the stadium price. Sign up now while they're still playing dive bars! No, I can't think of a single thing I would have them do differently.

BACKGROUND

Please describe your company and your position there.

I’m the Owner + Founder of byGemGirl, a custom jewelry design company. We design and manufacture custom engagement rings, wedding bands, and gold and diamond fashion jewelry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Agency Partner Interactive LLC, and what were your goals?

To build and launch a website and e-commerce store for byGemGirl. We wanted to promote our brand online and have a digital footprint to advertise our custom and special order jewelry. The end goal is to increase our sales in the custom jewelry space and to promote byGemGirl to our Dallas market and beyond.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for highly recommended web developers in our area and interviewed 2-3. After meeting with API, I felt confident that they knew what they were doing and could execute my vision.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Using Wordpress our website was developed over several months. They implemented custom jewelry questionnaires to capture leads and schedule client consultations. Our website is heavily image based and they are working on creating a jewelry look book for ready made pieces. Eventually we will have a function able e-commerce store.

How many people from the vendor's team worked with you, and what were their positions?

Two project managers worked with us and conducted several Zoom meetings throughout the project to ensure our needs were met. We also worked with our account manager from time to time to ensure our project was going smoothly and all of our concerns were addressed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

API made my website vision come to life. They are truly the best in the industry. They handled the entire project from start to finish with professionalism and care. My needs and concerns were always addressed promptly.

Describe their project management style, including communication tools and timeliness.

One of their project managers was very responsive and made sure that all of my questions were answered in a timely manner. He truly went above and beyond to make sure that every little detail was perfect.

What did you find most impressive or unique about this company?

We were most impressed by their attention to detail and ability to ensure that all of our needs and concerns were met. They created a more beautiful website than I could have even imagined.

Are there any areas for improvement or something they could have done differently?

The best part of working with API is their ability to get things done in a timely manner. Every time I asked for an edit or photo swap, they were quick to make the necessary changes. At times some of our email threads would get long and laborious, so having more streamlined communication would have made the project go even smoother. But overall, we are very happy with their communication and follow up.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an e-commerce women’s shoe store specializing in trending and unique shoes starting at size 10.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Agency Partner Interactive LLC?

I reached out to them to help me build and launch my website. I had an idea of what I wanted but needed someone who could see my vision and help it come to fruition.

SOLUTION

What was the scope of their involvement?

Agency Partner Interactive (API) is building our website for us. First, I gave them my vision, my logo, and some examples of websites I liked. I also gave them insight into my personality and how I wanted it reflected on the site and the content writing. As for the design, my requirements were that the site be very simple and user-friendly. 

The team is building the site in four phases, and they’re currently in phase three. They provide everything I need to build it and will later maintain and host it. They also offer content writing. Users can log in on the website and find women’s trendy shoes, starting from size 10 to up to sizes 15–16. The site will have categories based on occasions, shoe types, color schemes, and sizes. The API team will also help us add an Instagram link and a mailing list registry. 

What is the team composition?

I work with a three-person project management team and another three teammates from API, including Chelsea (Business Development Executive) and Christa (Account Manager). In total, I work with six people from their team.

How did you come to work with Agency Partner Interactive LLC?

I wanted to work with a team that was patient and skilled. After doing a little research, I came across Clutch and began to read all of the wonderful comments and customer experiences people had with API, and I knew this was the agency for me. Being an entrepreneur, I don’t always know what I’m looking for, so Clutch was a godsend. Once I reached out to API, they got back to me quickly, and we had a call where I explained my vision. 

How much have you invested with them?

The total cost of the site will be about $4,000. 

What is the status of this engagement?

We started working together in August 2022, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Working with API has been a dynamic experience since our first call. Their constant open communication has been a driving force of the project. I also appreciate their patience in walking me through things and helping me understand them. Whenever I have a question or need more clarity on something, they provide answers with no problem. 

The site isn’t live yet; we have an estimated go-live timeframe of November 2022. I want the site to be done right the first time, and I trust the entire API team to make that happen. They’re very client-focused. Whatever I’m dealing with, they adjust and ensure we each have what we need to meet the deadlines and complete the project. 

How did Agency Partner Interactive LLC perform from a project management standpoint?

They meet the deadlines and stay on budget 100% of the time. They’ve found a way to work within my budget and make the project happen, which is very important for a new business owner because it’s easy to overspend on things we may not need. Moreover, they’ve itemized all the costs so I can see exactly what I’m paying for each phase. Therefore, they’re very transparent, which goes hand in hand with integrity.

They also understand my schedule. I’m working a regular nine-to-five job and starting my business, which implies long nights and days and an investment in money, time, and energy, and PI gets it.

We use ClickUp for project management, where we have action item lists, assignments, deadlines, and the capacity to add notes if needed. Everyone included is engaged in real-time and on the same page. This tool has been instrumental in keeping us organized. As for communication, we use Microsoft Teams for our conferences and email to communicate. They’ve made themselves available to me via phone calls 24/7, so I can contact them whenever I need to. 

What did you find most impressive about them?

I’m impressed with API’s desire to see businesses succeed. This project isn’t just business for them; they really want to see me win. As the project progresses, they work everything out for me and help me — I feel taken care of. 

Are there any areas they could improve?

No, I’ve been very satisfied with them. 

Do you have any advice for potential customers?

Go into the relationship already seeing them as your partner because that’s how they’ll see you. They’re not there to micromanage or force you to do anything; they’ll listen and align with you. API is a one-stop shop if you want a great quality product.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and president of Access Professional Systems. We make security technology integrations to automate the flow of vehicles and people into and out of buildings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Agency Partner Interactive LLC?

We hired Agency Partner as our full-service marketing agency.

SOLUTION

What was the scope of their involvement?

I’ve worked with Agency Partner for around five years. So far, they’ve built three different websites for me and supported me in all my digital marketing efforts.

Recently, we went through a rebranding process across our entire company, also including our digital marketing platforms, logo, uniforms, and trucks. For this project, Agency Partner redesigned our logo and revamped our website to meet our vision. Through their creative digital design, they came up with a new look and feel that represented our new brand.

Moreover, they developed the new website from scratch on WordPress and came up with all the design, features, icons, and user flow. As for the branding portion, they delivered a full branding guide, including designs for our business cards, letterhead, email signatures, stationary, envelopes, truck wraps for our vehicle fleet, and more.

Currently, Agency Partner helps us with our SEO and our entire digital marketing efforts. These services include managing our Facebook, Instagram, LinkedIn, and Twitter, answering comments and messages and keeping track of metrics related to those platforms. They also do keyword research and handle our marketing campaigns. Additionally, they’re in charge of our email marketing.

What is the team composition?

We’ve worked with a 5–6-person team who supported the website development, including a project manager, web designers, and digital marketing experts.

How did you come to work with Agency Partner Interactive LLC?

We found them through a referral.

How much have you invested with them?

We’ve spent around $40,000 per year on marketing management and around $15,000 per year on our other projects like website development.

What is the status of this engagement?

We started working together around the end of 2017, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Agency Partner has done an incredible job taking everything we’ve envisioned and putting it into the digital space through a new and refreshed website. We’re very happy with the result; it is a clean, fresh, and responsive site that plays well with the SEO components and our digital marketing efforts. Their team is very results-driven, helping us increase our quality leads and website traffic.

How did Agency Partner Interactive LLC perform from a project management standpoint?

Agency Partner’s project management is fantastic. They do a good job keeping us on track and let us know what they need from us. The website development was a very iterative process; we worked hand-in-hand making changes and tweaking things before approving everything and launching the site. We communicate via email and Microsoft Teams and use Markup.io to collaborate. We also have a shared Google Drive folder to share content and photos.

What did you find most impressive about them?

Agency Partner is very good at walking and leading us through the process, taking our ideas and turning them into visual assets. Working with them, we have a very collaborative discussion. They’re very diligent about taking notes, understanding what we’re looking for, and executing their work without needing supervision from our end. Basically, they do all the heavy lifting for us.

Are there any areas they could improve?

No, it has been an incredible experience.

Do you have any advice for potential customers?

If you’re looking for a well-organized, well-established, and professional company, Agency Partners is incredible to work with.

BACKGROUND

Introduce your business and what you do there.

I'm the marketing director at SINC USA, an IT events and community resale company that hosts events and platforms for our sponsors and attendees to learn more about service providers. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Agency Partner Interactive LLC?

We were trying to find an innovative and responsive partner to help us rehaul our website to promote the direction of our company better. Our company was 5–6 years old and evolved through the different challenges of the world, including COVID-19. Therefore, we terminated our creative team and looked for a new creative team to improve our digital real estate. 

SOLUTION

What was the scope of their involvement?

Agency Partner Interactive LLC is completely redesigning our website on WordPress — we're not keeping any of the old design elements. We are, however, keeping some of the content. The website's goal is to attract new sponsors for our events and programs. It also needs to function for our community; users should be able to find events relevant to them and connect with the community. Agency Partner Interactive LLC's team has helped us make informed decisions on the design and functionality of our website and the UX.

Once the new site launches, Agency Partner Interactive LLC will provide maintenance and hosting services. 

What is the team composition?

I work with four teammates from Agency Partner Interactive LLC, including an account manager, a project manager, and several creative teammates. 

How did you come to work with Agency Partner Interactive LLC?

We researched various creative agencies. I interviewed a few, looking for one that would be more invested in our business. Our company is small, and we have direct internal contact with our CEO — I wanted a company that aligned with our values and what we do as a brand. Agency Partner Interactive LLC really hit the mark. 

Muhammad (Founder & CEO) was involved and provided true insight into their brand and what they were prepared to provide. Agency Partner Interactive LLC provided a lot of reassurance and a long-term partnership, while other companies just provided typical sales pitches. Agency Partner Interactive LLC wasn't very pushy and was very transparent about their services and costs. 

How much have you invested with them?

We've invested around $5,000 with Agency Partner Interactive LLC. 

What is the status of this engagement?

Our engagement with Agency Partner Interactive LLC began in February 2022, and it's ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I'm more than happy with Agency Partner Interactive LLC's work quality. The new website is set to be done in about a month, but we'll continue to use them as advisors for further changes to the site. We don't have any metrics since we're still developing the site. Once the website launches, we'll measure its effectiveness via our internal sales team, community feedback, and if our sponsors can still find us. 

How did Agency Partner Interactive LLC perform from a project management standpoint?

Agency Partner Interactive LLC is very realistic about their project deadlines — they understand that deadlines need to be adjusted because they rely on my team's response rate. Agency Partner Interactive LLC has been really good at keeping us in the loop and maintaining and updating timelines. They're on the mark at delivering when they anticipate. 

Typically, we communicate with Agency Partner Interactive LLC through emails — their project manager provides very detailed emails with notes from previous meetings. I also consult the proposal they sent at the beginning of the project to measure progress. Two of Agency Partner Interactive LLC's team members are in our regular meetings, and I'm in active communication with the project and account managers. 

Their team is transparent and detailed. My last creative partner took a long time to respond, but Agency Partner Interactive LLC is very responsive. Their project manager is always open to joining calls as needed but isn't pushy and understands that my small team is busy. He'll follow up as required but doesn't interfere with my daily calendar. 

What did you find most impressive about them?

Agency Partner Interactive LLC is very responsive, and their advisors are very effective. Whenever I provide creative ideas, Agency Partner Interactive LLC will come in to provide the information needed and industry best practices. They're more than just the vendors creating our website — we look to Agency Partner Interactive LLC as advisors for the overall UX and redesign. 

Also, they have timely responses to anything that comes down from our leadership. They're effective in that their founder will get on calls with me and will escalate tasks so they're handled promptly. Those traits are very hard to find in a creative agency. 

Are there any areas they could improve?

I have no constructive feedback for Agency Partner Interactive LLC. However, I would appreciate follow-up emails after our phone calls to highlight our progress. That, though, is more administrative, and Agency Partner Interactive LLC has never missed a deadline. 

Do you have any advice for potential customers?

I'd advise customers to stay on top of the details and dedicate at least two teammates to the project. Sometimes, I'm spread thin, and Agency Partner Interactive LLC has to loop me back in. The only thing that has ever held our timeline up is my slow response time. So, I think any future customer should appoint one teammate to focus on the partnership with Agency Partner Interactive LLC. Agency Partner Interactive LLC is extremely detailed, and their project manager is fully immersed in the project.