Afterlogic.Works

What evidence can you share that demonstrates the impact of the engagement?

By making everything digital, we’ve saved a lot of time and money. Everything is now done automatically and we don’t have to do anything except go into the database to check everything it’s verified.

Our users are really grateful that all the information is sent to them as soon as they have paid. They receive all the instructions right away. Everyone was really impressed because this has not been done in any wine competition. The process is smooth and works the way we wanted it to.

They're really good in the backend, frontend development design, and basically everything about the design. Anything I asked them to do, they took care of.

How did Afterlogic. Works perform from a project management standpoint?

They reach out and make sure that everything is fine. When it comes to management, they manage me more than I manage them. It is really impressive to see that. They are always testing to ensure everything is working correctly. They’re really on top of things and there are no issues with communication—they follow up right away. If I have an issue, they get back to me within a couple of hours no matter what time it is where he is.

We mostly communicate through email, and I have their phone number in case something urgent comes up. Occasionally we have a Skype call to connect and to discuss next steps. They will be invited to the competition because they have been part of the team.

What did you find most impressive about them?

They're very adaptable. They figure out what needs to be done and make it happen. If they can’t, they will come back later with a solution that is even better. They’re always available and respond right away, plus their English skills are very good. I always recommend them to others.

Are there any areas they could improve?

No, not at all. I really have nothing remotely negative to say because they have really made my life so much easier.

Do you have any advice for potential customers?

If you tell them your issues and goal and what needs to be done, they will figure it out and might even have a better solution to make things more productive. They’re really good at what they do. They try to save me money by giving me options that will cost less, which has been really helpful.

What evidence can you share that demonstrates the impact of the engagement?

The work and services were of good quality, and the company was quite flexible. The initial timeline was around 1–1.5 years, but due to our product issues and also a slow customer process, it was prolonged for 3 years. We delayed the payment, and had a lot of additional requests for changes.

Most of the time, they were quite flexible in handling these issues. The quality was also good, and if there was a detected problem, it was only a matter of hours or days before it was fixed. With some suppliers, customers have to wait weeks for a solution.

How did AfterLogic.Works perform from a project management standpoint?

We most often communicated via Skype and emails. I joined at the stage when their deployment was already going, and they already had a number of workshops onsite with face-to-face meetings. I only met 1 of their directors after the project was completed.

The project management was quite flexible and Agile-like, but I don’t recall if they actually used an Agile approach or not. Occasionally, we went on to prepare some deliverables which we had to provide, such as part of a statement of work. They were very involved with the technology, and made sure not to make any mistakes while helping prepare those deliverables. As their team was quite small, the pieces of work were not that complicated, and the management was basically straightforward.

What did you find most impressive about them?

Their flexibility is one of the key advantages. They can work on the weekends if needed, and always work quickly while remaining ready to discuss other options. On the technical side, they are very professional, and I would recommend them for some bigger projects. They are very good in terms of territory coverage because they have a sales office in the U.S., as well as a team in Russia, which covers different time zones.

Are there any areas they could improve?

They could grow a little bit in order to cover different technologies. I know they’ve already started to move in this direction, and are going to do some customizations and programming for other customers, which is one of the things we were interested in as well. It would be great if they opened some branches in different regions to meet other customers’ needs.