Afocus

BACKGROUND

Please describe your company and your position there.

Managing Director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vnited.Co, and what were your goals?

Our old system allowed customers to send us images for us to work on before sending back. It logged all interactions and allowed us to create basic invoices. We'd been using the system for around 4 years and it was in need of a serious update.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for a cost effective solution for a fairly complicated build. We'd previously tried developers in Asia but with little success. We often found that cultural and language barriers were causing serious mistakes and time delays that slowed the project to such an extent that it would of been cheaper to hire in the UK. As the owners of Vnited are both from France this was a nice bridge between Western and Asian working styles and it allowed us to create clear goals so everyone in the team understood what we are after.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We'd previously had a Joomla system but, as we were rebuilding from scratch, the guys recommended moving over to Drupal. We started off creating the designs (We did this side of things and then worked off feedback from them) and, once everyone was happy, they moved onto the build.

How many people from the vendor's team worked with you, and what were their positions?

We had one dev and one project manager working on the build.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've a more simple and stable system with only a handle of minor bugs since release (Which have all now been sorted). The updates to the invoicing system have saved us 10-15 hours a month while the customer automation makes the management of our business considerably easier and has allowed us to scale.

Describe their project management style, including communication tools and timeliness.

The team uses Slack and Trello to communicate. We were assigned a project manager who gave us regular updates and who made sure everything kept running smoothly. We were delayed a little due to an issue with a developer (Out of their control) but they were honest and kept us informed as it was happening. This allowed us to adjust to the updated timeline so it wasn't an issue.

What did you find most impressive or unique about this company?

They really did work hard to give us the site we wanted. For someone who's a little obsessed with details, they went out of their way to accommodate.

Are there any areas for improvement or something they could have done differently?

Overall they've done a fantastic job.

BACKGROUND

Please describe your company and your position there.

This is a photography business where my wife is the owner and operator. I manage all the backend of the business like website maintenance, backups, updates ect..

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vnited.Co, and what were your goals?

Our last website was about 5 years old and not really mobile friendly. It was slow and hard to maintained or even try to add new feature to it.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and found Vincent. After interacting through emails and phone calls we knew he was the one to create our new website. We went through what we were looking for, even provided some examples of what we liked and didn't like on different websites. He listened very closely and was attentive to the details where he understood what business we wanted.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Once we provided details and examples of what we liked and didn't like, Vincent went to work and a few weeks later he then provided a review link. From there we made minor changes where Vincent made without hesitations. What he provided was amazing and what we were looking for.

How many people from the vendor's team worked with you, and what were their positions?

We always worked with Vincent only. All emails and phone calls were with him.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I noticed that after we launched, it did not take long for google to pickup the new site which I think was about 3 months and we started getting inquires. We kept the original site online to make sure we did not lose any clients.

Describe their project management style, including communication tools and timeliness.

Most of our communications were done by emails with a few phone calls. Email responses were very fast.

What did you find most impressive or unique about this company?

I found Vincent very professional and provided fast responses. They were also very attentive and understood what we were looking for.

Are there any areas for improvement or something they could have done differently?

Nothing I can think of. He was amazing and I would not hesitate to have Vincent do another website for us if needed or do more work on the existing one.

BACKGROUND

Please describe your company and your position there.

Webcam base software for Online teaching and virtual education. I am the Founder and CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vnited.Co, and what were your goals?

We hired Vnited to build all our webpages and digital store. As well as backend communication between our webcam app and the digital store.

SOLUTION

How did you select Vnited.Co and what were the deciding factors?

I found Vnited on Clutch after searching for a outsourcing companies I wanted to work with in Vietnam. Althougt we work entirely online, I was able to physically meet a member from the team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

As a Solopreneur, I have to do a lot of the work on my own. That's why I hired Vnited the first place.

How many people from the vendor's team worked with you, and what were their positions?

I primaryly worked with two members of the Vendor's team. A project manager and a designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Vnited got the project up and running within a few days. The site was 50% functional with a few days and now we are working on some detailing and content. 

The entire team is incredibly understanding of my needs and is very patient with me. They listen and provided me with the tools, infrastructure to bring my project to life.

Describe their project management style, including communication tools and timelines.

The communication with the team is great. They do a great job at establishing a good foundation of including all members of both parties. I always have direct contact with the project manager, which is very responsive. Also, I love that they can adjust to your timeline.

What did you find most impressive or unique about this company?

I love the speed, communication, and attention to what the project wants and needs.

Are there any areas for improvement?

I think they can think a bit more outside the box when it comes to design. They stick to the standards, which is good but nothing that sets it work (aesthetically) from others.

BACKGROUND

Please describe your company and your position there.

I am Senior Public Engagement Coordinator, I manage Healthcare Engagement Programme of Public Engagement. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vnited.Co, and what were your goals?

Healthcare Engagement programme To increase the online presence of our website on Google & to get consultancy on how to manage ourselves the SEO part following the consultancy.

SOLUTION

How did you select Vnited.Co and what were the deciding factors?

We contacted a few digital marketing agencies. Vnited were very quick to answer and were helpful, providing tips on what was wrong with the website, even before the contract started. They then provided the most compelling service proposal.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

First we had a call with them to understand our needs, and to give us an overview of what they planned to work on as well as to define the milestones and deadlines of the project.

Vnited’s team then did a thorough review of our site and provided a detailed list of on-page fixes, off-site actions as well as a content strategy in order to help the site rank organically. Their process and team were top-notch, detailed and professional in all aspects of the work at hand.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with a project manager and an SEO specialist.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The quality of the site has improved by orders of magnitude and SERP rankings improved quickly after their intervention. After a few months, the website started to get much more traffic than before

Describe their project management style, including communication tools and timelines.

There were regular updates by email / direct message as well as weekly conference calls. We really appreciated knowing what was happening and when.

What did you find most impressive or unique about this company?

Their professionalism. Compared to other companies in Vietnam, their level of involvement as well as their responsiveness was on par with our initial impression during the presales meeting.

Are there any areas for improvement or something they could have done differently?

None that I can think of.

BACKGROUND

Please describe your company and your position there.

Founded in 2019, Drinkizz is a private company, headquartered in Singapore. We have a production and distribution subsidiary in VietNam for the local market, and for international export. We are an innovative company providing the market with the first Organic Natural Energy drink.

I'm working as Marketing Data Scientist at Drinkizz. I'm co-managing, with other employees from the IT team, some tech project such as development of Drinkizz website, ecommerce and events platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vnited.Co, and what were your goals?

Drinkizz hired Vnited.Co to develop our eCommerce platform and also our events Platform. We also work with Vnited in fixing our existing website.

SOLUTION

How did you select Vnited.Co and what were the deciding factors?

- The meeting with their team was clear and precise. - The quotation is fair - They also suggest us to have better solution instead of what we want which might lead to waste of time and money.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1-Ecommerce platform :

1. Product page, Add to card, check out with customize shipping price model
2. Affiliate program feature
3. Loyalty program feature
4. Integration of payment gateway (WordPress)

2- Events platform :

1. Events page with specific details
2. Possibility for users to buy ticket for events (ticketing features) (WordPress)
3. Migration of Drinkizz Website (WordPress)

How many people from the vendor's team worked with you, and what were their positions?

3

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We will be launch sure but we are pretty sure that it will go well because we test and work with Vnited Team (they always take into consideration our feedbacks)

Describe their project management style, including communication tools and timelines.

They are open minded to take feedbacks and change accordingly, We are using slack They don't take time to develop or make some changes

What did you find most impressive or unique about this company?

They are precise and concrete on the solution development with fair quotation

Are there any areas for improvement or something they could have done differently?

Okay for us

BACKGROUND

Please describe your company and your position there.

I was a Project Manager at a tour operator based in Vietnam. I was in charge of finding a Digital agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vnited.Co, and what were your goals?

We wanted a new website to present our travel tours and to gain assistance with increasing our online presence. The primary goal was to create a more user friendly website than the one we had. We also needed SEO to increase the online traffic on our website.

SOLUTION

How did you select Vnited.Co and what were the deciding factors?

After reaching out to several agencies, we selected Vnited for their professionalism. We were impressed after the initial meeting with the Vnited team and liked the quality of their past work examples they showed us. The other firms did not bother to truly listen to what we needed, Vnited did.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Vnited team first provided a detailed plan and timeline for both the website building and the Search Engine Optimizations. When building the website, they shared every milestone with us in order to ensure we were all on the same page.

After the website was built, they finished optimizing it for search engines.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with a team of 4 people: a project manager, a designer, a developer, and a SEO specialist.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Right after the website went live we started getting really positive feedback from our clients and partners. After a few months, the website also started to get much more traffic than before.

Describe their project management style, including communication tools and timelines.

Every phase of the project was planned out and explained to us in detail. There was constant communication and we were included in every step of the process.

What did you find most impressive or unique about this company?

Their responsiveness and expertise. Everyone on the team is quick to respond and thorough with explaining everything.

Are there any areas for improvement or something they could have done differently?

Nothing at this time.

BACKGROUND

Please describe your company and your position there.

I am the Deputy country manager for a company distributing a world skincare brand in Vietnam. I am in charge of Marketing and Medical sales. We are operating in the skincare market for both retail and medical channels.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vnited.Co?

We started the brand distribution in Vietnam mid 2019, however the brand has been distributed in Vietnam since 2016. We had to make an audit of all tools (local website and social social media platform) so that we could better understand our current situation and what we needed to invest for the year to go. We hired Vnited to make an audit of our local website, help us set KPIs for our SEO strategy and set up a real time report on our Facebook page.

What were your goals for this project?

Our goals: 1. Understand our current situation on SEO / social media 2. Plan our strategy for YTG 3. Allocate marketing budget for the YTG

SOLUTION

How did you select this vendor?

Choice was made after a meeting with one of the founder who rapidly understood our business model and priorities and took time explaining technical aspects and metrics to non-technical collaborators. This helped us a lot since our team was mostly made of sales people whose knowledge was scarce in SEO and social media metrics. Our priority is to focus on retailing so we decided to outsource this part of the activity. We naturally felt we could trust Vnited expertise.

Describe the project in detail.

We gave Vnited access to our website and and social media platform and provided info on our competitors and what we information we needed to know to make a competitve analysis. Vnited made an audit of the website and made recommendation of corrections to be made as well as regarding our strategy in the YTG. As for social media, real time report was implemented and some data about competitors are also given so that we can have an insight on real time about our activities and theirs.

What was the team composition?

From Vnited side, only 1 expert was involved in this project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Audit and report helped us draft our budget for YTG and we now have a clearer view of our strategy and budget allocated for SEO and Social Media until end 2021.

How effective was the workflow between your team and theirs?

Vnited team is very responsive and the expert we had made all information very accessible and understandable to non-experts.

What did you find most impressive about this company?

We appreciated their capacity to understand our business model and needs very quickly.

Are there any areas for improvement?

The luckily had a very good expert who understood our industry very quickly. The experience we had may depend on the team involved in the project.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Teachme Co, Ltd., a tutoring marketplace. It gives tutors, teachers, and students access to each other.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Creative Lab - Vietnam?

We needed help with WordPress development.

SOLUTION

What was the scope of their involvement?

Creative Lab - Vietnam developed our WordPress website. They enabled teachers and students to find tutors for different subjects in specific locations. The team also made it possible for tutors to place registered profiles on our website. 

What is the team composition?

There were two developers, and I mainly worked with the project manager. 

How did you come to work with Creative Lab - Vietnam?

I talked with my co-workers, and they recommended Creative Lab - Vietnam. I trust my coworkers, so I contacted them.

How much have you invested with them?

I spent $11,000 over five months.

What is the status of this engagement?

We worked together from June–October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Creative Lab - Vietnam was trustworthy and could handle working with my idea. I didn’t need to follow up with how they worked or watch them closely. They really helped me, because I don’t understand the technical side of things too well; when I changed my ideas, they respected that but also provided technical advice.

How did Creative Lab - Vietnam perform from a project management standpoint?

I appreciated the way the project manager worked with me. I had another job, so I didn’t have much available time. The project manager was very compatible because he adhered to my schedule. We communicated via email and phone. We also had some face-to-face meetings, which I really appreciated.

What did you find most impressive about them?

I’m thankful to them because right now, the website works really well. They stopped working for me, but when I have difficulties, I can contact them, and they take care of it. I feel really lucky about this.

Are there any areas they could improve?

The work was occasionally delayed because I didn’t really understand the technical side, so it took more time for them to explain things to me.

BACKGROUND

Please describe your company and your position there.

I’m the owner of an industrial supply retail company in Vietnam.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vnited.Co, and what were your goals?

We hired Vnited to help us develop a new e-commerce website. Our expectations were a website with a professional appearance and functions tailored to the sales of a wide range of products

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched for web developers in our area and based on based on their good reputation, we chose Vnited to build our website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss goals and objectives. We then delivered to them some rough wireframes and design ideas we had for the site.They used both slack and trello to coordinate and update us on the progress of each task. They also used a mark-up tool which made it very easy to communicate our concerns and corrections.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the project. There were also 2 developers that we had direct contact with if needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our site has not officially launched yet but we are happy with the results up to this point and look forward to using Vnited for all our support and maintenance needs.

Describe their project management style, including communication tools and timeliness.

We had bi-monthly meetings over zoom to discuss the progress and any concerns. As mentioned earlier, they use slack and trello to keep the customer up to date on all the progress.

What did you find most impressive or unique about this company?

I found them extremely patient and they were excellent communicators; they demystified the process of building a site.

Are there any areas for improvement or something they could have done differently?

We will launch the website soon and if there are any bugs or problems, I’m confident they will help us solve them promptly. They have been nothing but total professionals and we feel fortunate we chose them.

BACKGROUND

Please describe your company and your position there.

I am VP Marketing of SaaS start-ups ; we develop and commercialize a recruitment software.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vnited.Co, and what were your goals?

Our marketing website was created at the inception of the company; it was developed on Wordpress with a significant layer of customization representing a legacy nowadays. We hired Vnited.co to provide us the technical advices related to the launch of couple of projects and functionalities.

SOLUTION

How did you select this vendor and what were the deciding factors?

We proceeded to a complete benchmark of web agencies with an expertise of WordPress.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope was related to the development and maintenance of multiple projects involving front and backend developments

How many people from the vendor's team worked with you, and what were their positions?

1x Account Manager 1x Lead Developer WordPress 1x QA

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our feedback is very positive, we particularly appreciated the regular updates of the team, all the project released were systematically and carefully QC before deployment.

Describe their project management style, including communication tools and timeliness.

All the project status updates were communicated on Slack. Vnited succeeded to setup a seamless communication through a shared Workspace. We had a great experience.

What did you find most impressive or unique about this company?

We're impressed with their professionalism, collaborative mindset, and ability to provide us advice.

Are there any areas for improvement or something they could have done differently?

All was perfect.