What were the results of the project?
For the scorecard and project management data side, I think they’ve got very high regard and very high marks within our organization. On the managed turnkey processes, I got mixed reviews. Some of it is very streamlined, and some of it isn’t as streamlined as we’d like to see, especially if we have to migrate the work. Overall, though, we’re very happy with their body of work.
Is there anything unique about them that really makes them stand out, compared to other companies?
In time, it’s been the knowledge base they have within our business, which they took the time to really learn and adapt to. That's something not all vendors do.
They’ve got some people who really are very good at understanding data, and how data connects, and systems, which is a huge win for us. I think overall they’ve got a good design UX [user experience] team. Our scorecard has a good navigation, it’s clean, easy, and simple. We’ve created a very nice, elegant SharePoint site that we use to promote who our organization is. So, I think they’ve got some good strengths there. Overall, they have great expertise, which means we don’t have to continually retrain and tell people how to connect things.
Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?
Don’t try to grow too fast. If you try to sell things that you don’t necessarily have expertise in, you put at risk all of the good things that you do, especially to clients that have got some size.
What advice would you give a future client of theirs?
Depending on the type of work they’re trying to do, they have a sweet spot because they do have the ability to do project management with a technical side, and UI side, and being able to deliver something. They also understand databases, and are able to help make data into a consumable format that you can use, and do data mapping. If that’s the type of thing you want to do, I think Affirma is right down your wheelhouse. I don’t know if they’re a technical design company in totality. They’re a good operations vendor, but I don’t know if they’d be a good marketing vendor per se.