Addepto (Part of KMS Technology)

BACKGROUND

Please describe your company and position.

 I am the Head of Communications of an advertising & marketing company 

Describe what your company does in a single sentence.

We are a production company specializing in film, advertising, and creative content production.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addepto to accomplish?

• We started working with Addepto to explore how AI could streamline our production processes, with a particular focus on automating cost estimation. Our goal was to use our historical project data to predict relevant budget items and associated costs, reducing the manual effort required to prepare estimates and making the process more efficient and data-driven.

SOLUTION

How did you find Addepto?

Referral

Why did you select Addepto over others?

• Referred to me
• Other

How many teammates from Addepto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Addepto is developing an AI-powered solution to support and automate our cost estimation process. The system uses our extensive database of historical estimates as its knowledge base and applies AI and predictive methods to suggest relevant budget items and estimate their expected costs. The objective is to turn the knowledge accumulated across previous productions into a practical tool that supports our teams when preparing new project estimates.
Rather than starting each budget entirely from scratch, users can benefit from predictions based on historical data and patterns from previous projects. In parallel, Addepto conducted AI workshops for our team focused on the practical use of modern LLM and Generative AI tools. The sessions helped us better understand how these technologies can support everyday work and where AI can create additional value across our organization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project has established a foundation for automating our cost estimation process using historical production data. The solution can support the prediction of both relevant budget items and their associated costs, helping us move toward a faster and more data-driven estimation process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Addepto has taken a collaborative and practical approach throughout the engagement. Their team works closely with us to understand our processes and data, translate our requirements into the AI solution, and adapt the approach based on our feedback.

What was your primary form of communication with Addepto?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was Addepto's ability to connect advanced AI capabilities with a specific business process.

Are there any areas for improvement or something Addepto could have done differently?

Nothing significant at this stage. 

BACKGROUND

Please describe your company and position.

I am the CEO of The ROI Shop

Describe what your company does in a single sentence.

We build interactive ROI calculators for B2B businesses so their sales team can better quantify the value of their offering.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addepto to accomplish?

• We needed to help users to translate raw data and number from ROI calculators into compelling stories that are easy to understand and present. We hired Addepto to provide expertise and guidance in implementing LLM-based engine seamlessly integrating with our internal tools.

SOLUTION

How did you find Addepto?

Online Search

Why did you select Addepto over others?

• High ratings
• Pricing fit our budget

How many teammates from Addepto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 Addepto helped us architect and implement an LLM-based data analysis engine that processes raw data from ROI calculations into compelling stories. They also supported the development of ML-based logic to identify key drivers of business value in our calculations. The project included:

Designing and implementing LLM based engine with API integration
Feature engineering for automated insights
Supporting integration with our ROI internal system 
Prompt engineering to mitigate risk of hallucinations
Optimizing system's performance to ensure seamless, near real-time, user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had weekly calls where they showed us what was being built and demo'd the functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 Very structured and agile. Weekly sprints, clear documentation, and flexibility when our priorities shifted. They provided both technical depth and strategic input.

What was your primary form of communication with Addepto?

Virtual Meeting

What did you find most impressive or unique about this company?

 Their ability to bridge the gap between deep technical knowledge and business relevance. They not only built what we asked for but also challenged our thinking and suggested valuable improvements.

Are there any areas for improvement or something Addepto could have done differently?

Nothing that stands out.  I was very happy with the team and their service.

BACKGROUND

Please describe your company and position.

I am the VP, Software Engineering of Private Jet Services (PJS)

Describe what your company does in a single sentence.

We are a private jet charter broker company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addepto to accomplish?

• Primary aim was to create a secure and reliable AI-driven solution to automate and streamline the creation of Aviation Service Request (ASR) documents.

SOLUTION

How did you find Addepto?

Online Search

Why did you select Addepto over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Addepto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Key Deliverables:

• Integration with TripGrade system
• API for connecting to other internal systems
• Automated ASR document generation functionality
• User interface for operators to interact with the chatbot
• Documentation and user guides

Technologies:

• AWS infrastructure
• OpenAI models (GPT 3.5 Turbo and GPT 4)
• FastAPI for system integration
• SQL databases for storing internal data
• Addepto's proprietary ContentCheck tool for prompt testing and evaluation
• Prompt engineering techniques
• Python 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Acting as an intelligent assistant, the chatbot supports human operators in their work, ensuring comprehensive and accurate data collection for trip preparation. While not replacing human expertise, the solution augmented the capabilities of operators, allowing for more efficient planning and better utilization of their skills. The overall result was a more robust, error-resistant, and time-efficient flight planning process that maintained the necessary human oversight.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Addepto's team started with a consultation to understand the complexities of private flight planning and only then began to design a solution that could meet our needs. This was important for us, as we wanted to solve a very specific problem and needed a partner rather than just a tech vendor.

Moreover, the solution was designed to get the most out of our existing infrastructure to minimize the final costs. Finally, they decided to extend the toolset, but only in areas where it was absolutely necessary to ensure the quality of the solution.

The communication was seamless; we knew - at every level - where we were and where we were heading.

What was your primary form of communication with Addepto?

In-Person Meeting

What did you find most impressive or unique about this company?

Addepto's business-oriented approach: The solution designed and developed by Addepto was a direct response to our challenge. The team took time to understand what we needed and how to achieve it in the most time- and cost-efficient manner.

Are there any areas for improvement or something Addepto could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the VP, Engineering of an other industries company 

Describe what your company does in a single sentence.

EAG Aero, a next-generation air travel company, is building a seamless way to travel to the best leisure destinations in the world. The company's vision is to make air travel a magical experience - not just getting from A to B.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addepto to accomplish?
The project's primary aim was to create a secure and reliable AI-driven solution to automate and streamline the creation of custom aircraft sourcing proposals

SOLUTION

How did you find Addepto?

Online Search

Why did you select Addepto over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Addepto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Addepto developed an AI-driven document generation system called the Aviation Sourcing Chatbot. The system streamlines the creation of custom aircraft sourcing documents by leveraging LLM technology and integrating with our existing systems on AWS infrastructure. The chatbot acts as an assistant to human operators, accelerating the planning process and reducing potential errors in trip planning.

The project's primary aim was to create a secure and reliable AI-driven solution to automate and streamline the creation of custom aircraft sourcing documents. This system was designed to deftly manage the complex interrelationships between various flight elements while maintaining the flexibility to adapt to each flight's unique requirements. By implementing this innovative solution, we wanted to enhance the efficiency of the flight planning process, minimize errors, and ultimately elevate the quality of service delivery for our clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Acting as an intelligent assistant, the chatbot supports human operators in their work, ensuring comprehensive and accurate data collection for trip preparation. While not replacing human expertise, the solution augmented the capabilities of operators, allowing for more efficient planning and better utilization of their skills. The overall result was a more robust, error-resistant, and time-efficient flight planning process that maintained the necessary human oversight.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Addepto's team started with a consultation to understand the complexities of private flight planning and only then began to design a solution that could meet our needs. This was important for us, as we wanted to solve a very specific problem and needed a partner rather than just a tech vendor.
Moreover, the solution was designed to get the most out of our existing infrastructure to minimize the final costs. Finally, they decided to extend the toolset, but only in areas where it was absolutely necessary to ensure the quality of the solution.

The communication was seamless; we knew - at every level - where we were and where we were heading.

What was your primary form of communication with Addepto?

In-Person Meeting

What did you find most impressive or unique about this company?

Addepto's business-oriented approach: The solution designed and developed by Addepto was a direct response to our challenge. The team took time to understand what we needed and how to achieve it in the most time- and cost-efficient manner.

Are there any areas for improvement or something Addepto could have done differently?

Sharing architectural decisions with us was done, but would have liked more insight and involvement in that area. 

BACKGROUND

Please describe your company and position.

I am the CTO of Paperplanes Global Ltd

Describe what your company does in a single sentence.

Paperplanes automation technology creates individually personalised and measurable direct mail triggered from customer website journeys

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addepto to accomplish?

• To move our bulk PDF generation technology onto scalable AWS technology
• To re-architect our data ingestion method using serverless technology
• To create web application for our clients to run campaigns and analyse their data

SOLUTION

How did you find Addepto?

Online Search

Why did you select Addepto over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Addepto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Reviewing the current AWS data pipeline architecture and the current Data Operations process.
• Setting clear recommendations on how we can improve the data pipeline and what can be done to set up a clear, lean, and efficient Data Operations process with the use of modern services within AWS environment.
• Designing scalable solution architecture included modern AI features.

The objective was to meticulously evaluate the present data pipeline architecture and the existing data operations processes and deliver recommendations aimed at refining the data infrastructure and establishing an efficient data operations framework. The recommendations encompassed the use of advanced technologies and best practices for deployment, monitoring, management, and governance of data services and solutions in production environments.

The evaluation process involved identifying bottlenecks and areas for improvement ensuring a strategic approach was taken to enhance system performance and operational efficiency. The ultimate business goal was to abstract and refactor the core services of our solution to
ensure a smooth migration to AWS. This decision was prompted by the escalating costs associated with our previous servers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivery of the PDF creation project as the first milestone
• Proposed Architecture for our ETL of various data sources and delivery of the data ETL system
• Architect and develope the Campaign runner system
• Develop Web Application for our clients to access their analytics

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Addepto Team got the job done. They did it so well that we decided to entrust them with the task of transferring all business functionalities of our system to AWS. It is not solely a technical challenge but also a business one, as most of our features need to be understood and then rewritten to ensure AWS best practices.

What was your primary form of communication with Addepto?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

An in-depth understanding of the business underpins Addepto's expertise, which extends beyond just technology. They strive to find the most optimized way to secure business growth through advanced technology.

Are there any areas for improvement or something Addepto could have done differently?

The first project has met our expectations, and we have decided to continue the collaboration with Addepto so we are happy. Areas for improvement would be to adopt the start-up mentality when working with start-ups, rather than the pursuit of the perfect (as you would do for an established company), be more comfrotable with the "good enough for now" approach.

BACKGROUND

Please describe your company and position.

I am the Sr Director of Data and ML of Western Governors University

Describe what your company does in a single sentence.

Online higher education.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addepto to accomplish?

• We aimed to smooth the deployment process, minimize discrepancies between development and production environments, and expedite the transition from concept to full-scale production

SOLUTION

How did you find Addepto?

Online Search

Why did you select Addepto over others?

• Good value for cost
• Company values aligned

How many teammates from Addepto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project aimed to seamlessly integrate Data Science experimentation with Machine learning operations (MLOps) methodologies, ensuring AI models are production-ready without requiring code rewriting or additional testing. It focused on merging the experimental flexibility of Data Science with the operational precision of MLOps to enhance the efficiency and reliability of the deployment process. 
The project scope includes: 

• designing a platform that serves as a foundational template for new projects, 
• embedding 'built-in' MLOps best practices for a standardized project setup approach 
• setting up automated processes and updates to reduce manual efforts and integrating Notebooks with project configurations for a seamless workflow 
• introducing flexible workflows that accommodate specific project needs and established MLOps stages (e.g., preliminary data processing, automatic verification, and testing) via modifiable configuration files Technology: SQL, Python, Databricks, MLFLow

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project's benefits are measured in time savings: the AI models developed by our Data Scientists are immediately operational in business settings, enabling them to concentrate on their work without concerns about deploying models in a production-ready environment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Addepto's designated team was exceptionally focused on addressing our core business problem. Far from acting as "tech providers," they were committed from the start to make a technology solution tailored to bridge our competency gap and facilitate our daily operations, all without overengineering. They took time to understand our tech stack, analyze our work environment, and propose user-friendly, automated enhancements.

What was your primary form of communication with Addepto?

Virtual Meeting

What did you find most impressive or unique about this company?

I would highlight their business-oriented approach and commitment to knowledge sharing. They use technological expertise to benefit our business, utilizing state-of-the-art, ready-made solutions where appropriate and enhancing them as needed. They don't idolize technology for its own sake; rather, they focus on practical applications.

Are there any areas for improvement or something Addepto could have done differently?

None. I highly recommend working with Addepto. They have truly embraced our cause and are committed to delivering to our needs.

BACKGROUND

Please describe your company and position.

I am the CEO of SimpleCater

Describe what your company does in a single sentence.

We help businesses plan corporate meals and events through our online platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addepto to accomplish?

• Access our data so that it would be more transparent to us in the form of BI.
• Improve the way our data is being collected.
• Develop a recommendation engine for our customers and staff.

SOLUTION

How did you find Addepto?

Clutch Site

Why did you select Addepto over others?

• High ratings
• Good value for cost
• GREAT understanding of our needs

How many teammates from Addepto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work was divided into deliverable phases. All phases were tied together by the overall goal of developing a recommendation engine. The first phase was a deep dive into our business followed by them providing us with a game plan. They then started cleaning up the data and even began helping us with a few requested "teaser" BI queries on an elastic search tool. 
This was very helpful for us and it was nice to see that we didn't have to wait long to see the benefits of working with Addepto. Then they got started on setting up our Data Warehouse and of course developing all the connectivity points. Lastly, they worked on our version of great BI visibility by creating useful tools and dashboards on Snowflake.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had weekly meeting to discuss progress on tasks followed by goals with timelines for the upcoming tasks. The team was very on-point and on time with their deliverables. I'm happy to say that we have been given the tools to better understand our data and business and we are now set up well to continue into the next phase of development. (Recommendation Engine)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were great with time management. Besides discussing progress they would also create a visual presentation that would make it easy to understand objectives and the reasoning for how they worked. They were also very easy to reach via slack. They were quick to help us with mini requests. A++

What was your primary form of communication with Addepto?

Virtual Meeting

What did you find most impressive or unique about this company?

They felt like an extension of our company. They didnt just want "the requirements" as many developers tend to ask for. They provided consultation on the best ways we could structure the data flow in a way that would also be more cost effective for us. They were honest and protected us from ourselves.

Are there any areas for improvement or something Addepto could have done differently?

I honestly wouldn't change a thing. I cant wait to work with them on the next phase of our project.

BACKGROUND

Please describe your company and position.

I am the Chief Financial Officer of Purple Lotus Patient Center

Describe what your company does in a single sentence.

Purple Lotus is a dispensary of cannabis products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addepto to accomplish?

• In terms of business: improving external and business processes by making them full-blown data-driven
• In terms of technical: modernization of data infrastructure to make it able to handle multi-source data (online and offline) flawlessly.

SOLUTION

How did you find Addepto?

Online Search

Why did you select Addepto over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned
• communication

How many teammates from Addepto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Addepto Team built a whole new data warehouse extended by the existing elements of the business intelligence (BI). It used Looker to cover the data visualization and Big Query for the data warehouse. The AirByte data pipeline was enhanced by custom-made connectors and GPT and deployed on the Kubernetes cluster.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• None yet to share

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Addepto Team has managed the project very well, and their communication is consistent and clear. They consistently met timelines or communicated if there would be delays. They are very responsive and always looking for solution to meet our needs.

What was your primary form of communication with Addepto?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Addepto Team started the conversation by deeply understanding our business needs, and - after that - it chose the technology to meet them. Not the other way around. Also, they evaluated the current state of our infrastructure to make it better in the most efficient ways instead of choosing the most costly and time-consuming full-blown re-platforming. Finally, after remodeling, the data infrastructure was ready to handle all AI-driven improvements, encouraging us to continue our work.

Are there any areas for improvement or something Addepto could have done differently?

No. Addepto's work delivered great results, and we hope for more.

BACKGROUND

Please describe your company and your position there.

KeyedIn Solutions is a leading provider of PPM and SPM solutions. I am the Chief Product Office in chargeof strategy and development for our products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Addepto?

We were working with Addepto on expanding and improving our SaaS product with AI-based features.

SOLUTION

How did you select Addepto and what were the deciding factors?

We chose Addepto because of their expertise in AI software development. We were looking for a partner with experience in this field. Addepto creates solutions tailored to the specific requirements of the company. It was crucial for us.

Describe the project in detail and walk through the stages of the project.

After choosing Addepto, we had a meeting during which we discussed and clarified the goals of our project and the result we wanted to see. The Addepto team then analyzed our Saas product with AI features and made a plan to expand and improve it. In the next phase, we prepared to implement updated and enhanced AI features into our existing software.

Together, we performed a complex test before final implementation. Addepto also prepared the final technical documentation for us. The first phase consisted of Machine Learning tool use and the 2nd phase is focussed on Natural Language Interaction.

How many resources from the Addepto team worked with you, and what were their positions?

The team consists of AI engineers and software developers. The team leader, who was an AI expert, was responsible for explaining the actions of the technical team

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The updated solution has been successfully integrated with our Saas software. Our customer now have the capability to use ML to analyse their Projects and better predict outcomes based upon specific structures and behaviours and to also better refine their Project planning to avoid negative outcomes.

How effective was the workflow between your team and theirs?

Thanks to the team leader, the main roles and responsibilities were clearly defined. Communication with the Addepto team was easy and fast. Continuous monitoring and measurement of our workflow helped to identify areas for improvement.

What did you find most impressive or unique about this company?

Their approach from the start allowed us to improve the product taking into account all our requirements. The obtained result fully satisfied our company.

Are there any areas for improvement or something they could have done differently?

There is nothing I would change about our cooperation.

BACKGROUND

Please describe your company and your position there.

I’m worked as CTO in mobile gaming company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Addepto?

We were looking for an experienced, machine learning and BI consulting company to implement Lifetime Value and Customer Churn predictions into our existing systems. We needed to improve our data analysis to better understand our customers' needs and be able to prepare an effective business strategy.

What were your goals for this project?

We wanted to run customer churn predictions to improve customer retention and implement LTV technology to create business plans.

SOLUTION

How did you select Addepto?

We were looking for a similar company and we met on LinkedIn. After few calls and a reference from a colleague from another gaming company we found that Addepto will be suitable to help our goals.

Describe the project in detail.

Our company operates in the gaming industry where observing, analyzing and understanding user experience is critical. The project started with the exchange of key information and discussion of the optimal technological solution. Once we found the best way to implement LTV and customer churn predictions, the Addepto team began working to deliver our vision. Advanced machine learning algorithms and business intelligence solutions are implemented.

What was the team composition?

Addepto team included data scientists and business intelligence developers. Additionally, the team leader followed the progress and informed us about the development of the project on a daily basis.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Addepto has implemented Churn prediction and LTV prediction models in our system. Models work on a daily basis and save results into our Database.

How effective was the workflow between your team and theirs?

Work was progressing well and both teams were in constant communication on a Slack. Project management was conducted by the team leader, most of the issues were consulted at online meetings.

What did you find most impressive about this company?

Individual approach and effective communication. Their ability to create custom analytics solutions was impressive.

Are there any areas for improvement?

The models created by Addepto are very promising, but we need to spent more time to validate results and adjust/calibrate them.