Adastra

BACKGROUND

Please describe your company and your position there.

We are a Financial Services Company providing Asset Finance products to both retail and wholesale customers. I am a Project Manager leading a number of Information Management and Reporting Projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Adastra?

We are being supported by Adastra in multiple Information Management initiatives, as a vendor that delivers both technical expertise and valuable IM consultancy services, based on vast international experience.

As a company that relies on data to support the decision-making process and complies with numerous legislation requirements – being able to manage, use, and trust our data is of utmost importance.

What were your goals for this project?

The goals of our projects have been to improve the decision-making process, comply with all reporting requirements, and gain better insights into the quality of our data.

SOLUTION

How did you select Adastra?

As Adastra was already part of the preferred vendor list of our parent company, we received a direct reference that we could trust. We felt that Adastra took the time needed to understand our needs and really treated them as their own.

Describe the project in detail.

In all projects, Adastra is involved in the analysis stage and contribute to defining the lists of requirements. The Technical Lead then develops the solution design which is synced with our Data Analyst, involves business users and the teams who own and manage the technical environment.

During the implementation and testing activities, regular status calls are scheduled in order to help drive communication both ways, track status progress, and deal in a timely manner with any unforeseen complications. UAT is performed by our business users and supported by Adastra, as well as any documentation and instructions which will support the operation of the solution.

What was the team composition?

For planning future projects, we work directly with the Adastra Account Manager and Technical Lead. The Technical Lead is responsible for providing, leading, and mentoring a team that is capable of successful delivery.

During the course of the projects, the Technical Lead and development team interact with our Data Analyst and subject matter experts in order to capture and clarify all requirements and business-related specifics. Adastra also provides us with Quality Assurance services in order to guarantee a high quality of delivery.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All projects where we have worked together with Adastra have been delivered successfully and have met their goals. As an outcome of this partnership we have started using our data more intensively, have gained better insights into it, and have improved its quality. Adastra helped us in the journey of becoming a data-driven company.

How effective was the workflow between your team and theirs?

On top of the technical expertise which Adastra delivers, they put a lot of effort into deep-diving into the business aspect of our operations, which ensures effective communication on all levels. Whenever we need advice or clarification on any project related topic – we always receive a response in a timely and effective manner.

What did you find most impressive about this company?

The feeling that we are not in a vendor-client relationship but a partnership. Adastra measures their success by the success of the companies they help.

Are there any areas for improvement?

We continue to review the way we work together with each new project to ensure that we have the optimum model in place that gives us flexibility and agility.