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healthcare marketing

4.9
5 reviews

Activate Health is a boutique advertising agency serving clients in the health and health technology industries. Our services include public relations, content marketing, advertising, video production and digital media. Our leaders have decades of experience in corporate marketing and healthcare-focused advertising agencies. As a result, our understanding of this industry is unmatched.

Our clients include leading health plans, health systems, mobile health providers, specialty pharmacies and health technology firms. 

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$5,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2009
Show all +
Nashville,
headquarters
  • Nashville
    United States
other locations
  • Phoenix
    United States
  • Portland, OR 97205
    United States

Portfolio

Key clients: 

Avella Specialty Pharmacy, Dignity Health, LTCG, Regence Blue Cross Blue Shield, Blue Cross Blue Shield Association, Cambia, AXIS Accident & Health, Innovative Health

HealthSparq Health Plan Member Flyer Image

HealthSparq Health Plan Member Flyer

Activate Health created an entire engagement toolkit targeting health plan members which included digital marketing, content marketing, social media and other traditional marketing tactics. Health insurers will ultimately cobrand these materials and distribute to large group customers in their local and national markets. This particular creative concept was executed across all mediums and was aimed at promoting financial

…
incentives for pregnant members who selected hospitals in the company's "Rewards" program.
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Regence BlueCross Member Engagement Campaign Image

Regence BlueCross Member Engagement Campaign

We created a comprehensive marketing plan, fulfillment guide, infographic, social media strategy and direct mail/email outreach to educate plan members about the cost and quality implications of their healthcare decisions. 

Tradeshow booth for an insurance administrator Image

Tradeshow booth for an insurance administrator

This tradeshow booth was created to serve as a modular display environment and is currently used at a variety of conferences within the long term care and life insurance industries. 

Blue Cross Blue Shield of Arizona Billboard Ad Image

Blue Cross Blue Shield of Arizona Billboard Ad

HealthSparq Infographic Image

HealthSparq Infographic

HealthSparq Health Plan Member Flyer Image

HealthSparq Health Plan Member Flyer

Dignity Health Web Banner Image

Dignity Health Web Banner

Dignity Health Urgent Care Ad Image

Dignity Health Urgent Care Ad

Blue Cross Blue Shield of Arizona Ad Image

Blue Cross Blue Shield of Arizona Ad

BCBSAZ | What is Medicare -- Part D?

Avella Specialty Pharmacy White Paper Image

Avella Specialty Pharmacy White Paper

LTCG Video

Activate Health Mobile Unit Video

Reviews

4.9
5 reviews
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Marketing Strategy for Specialty Pharmacy Company

"We have been impressed by the depth of their knowledge in the healthcare space."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2015 - Ongoing
Project summary: 

Activate Health provides ongoing marketing and advertising services for a specialty pharmacy. The team focused on creating a marketing strategy, research, brand messaging, and competitor review.

The Reviewer
 
10,000+ Employees
 
Phoenix, Arizona
Scott Shipley
Manager - Innovation & Customer Engagement, Optum
 
Verified
The Review
Feedback summary: 

The engagement has led to a continued drive for the client's lead generation. Activate Health consistently met every deadline. They provided great communication and were willing to use the internal team's workflow tracking tool for ongoing project updates.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I have served as the creative director and am now the manager of innovation and customer engagement at Optum Specialty.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Activate Health?

We engage with Activate Health for ongoing marketing strategy, research and content marketing support in support of our specialty pharmacy division at Optum.

What were your goals for this project?

All of our key contacts at Activate Health have decades of healthcare experience. This knowledge, combined with their strong background in marketing strategy, have helped us reach our goal to communicate effectively with key prescribers and influencers in the specialty pharmacy space including payers, drug manufacturers, health systems and independent medical groups.

SOLUTION

How did you select Activate Health?

We have worked with Activate Health over several years after conducting a review of their capabilities against other existing vendors. Initially, the company provided services to Avella Specialty Pharmacy prior to its acquisition by Optum, and has continued to provide support now that we are part of Optum Specialty Pharmacy.

Describe the scope of their work in detail.

Activate Health provides competitive research, positioning, strategy and brand messaging, especially within our specific therapeutic areas that have high growth potential. For example, the firm assisted our team in the area of multiple sclerosis-specific therapies, providing market insights and supporting sales messaging and positioning. This work continued across other therapeutic areas and also included research, consulting and strategy to drive greater awareness and utilization of our infusion model. They have also helped our team develop white papers, blogs, nurture emails and other content marketing campaigns targeted at our prescribers and key influencers.

What was the team composition?

We are supported by their leadership team (CEO, Creative Director), an account manager, as well as Activate Health’s research, writing and design team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Activate Health has developed content marketing campaigns that continue to drive lead generation for our team. For example, the oncology trends white paper developed by their team continued to support our lead generation and sales efforts for several years, driving consistent interest and downloads from oncology practices.

The value proposition/messaging exercise developed in 2020 has been implemented across therapy managers and drives creative execution of messaging for tactics across the division.

How effective was the workflow between your team and theirs?

Activate Health has been willing to use our workflow tracking tool to provide ongoing project updates and in addition sends weekly status emails and conducts status updates for large projects. They consistently meet every deadline set, even when these timelines are very aggressive.

What did you find most impressive about this company?

We have been impressed by the depth of their knowledge in the healthcare space, especially given the complexity of our business model and the diverse stakeholders we serve.

Are there any areas for improvement?

We have been happy with the service levels, quality of projects and project speed to date.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Their account team provides detailed timelines and sticks to all deadlines even when they are very tight
  • 5.0 Cost
    Value / within estimates
    They are a bit more expensive than other agencies we work with but the quality is impressive.
  • 5.0 Quality
    Service & deliverables
    The team delivers high quality work.
  • 5.0 NPS
    Willing to refer

Written Content & Marketing Materials for Healthcare SaaS

“The depth of their expertise surrounding the health care market has been phenomenal.”

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4.5

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Dec. 2016 - Ongoing
Project summary: 

Activate Health generates content for a health-centric software provider. Focusing on readability, their team continues to create white papers, decks, and marketing tool kits to present to prospective clients.

The Reviewer
 
201-500 Employees
 
Portland, Oregon
VP Marketing, Healthcare SaaS Provider
 
Verified
The Review
Feedback summary: 

Activate Health’s materials have successfully generated leads. Despite dealing with a complex field, the team processes information to create writing that’s easy to read and understand. In the ongoing engagement, they continue to demonstrate a deep knowledge of the healthcare industry.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the vice president of marketing at a software solution provider for the health insurance market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Activate Health?

We were seeking writing and marketing resources. Since our business offering is fairly complex, we needed a company with intimate knowledge of the health plan market.

SOLUTION

What was the scope of their involvement?

They generate the content for our decks, white papers, and outreach supplies that we present to clients and prospects. In addition, they process our market research into digestible content and implement the actual design of these white papers and decks, as well.

What is the team composition?

Our primary point of contact is Sarah (Director of Client Relations, Activate Health). We also work with Laura (Founder, Activate Health) who often does hands-on work in generating written content. Since she used to work for a health plan, her market expertise has been a great resource.

How did you come to work with Activate Health?

They used to work for one of our sister companies that got absorbed. They had a remaining contract with that company, which got transferred over to our account. We tested them out, and they turned out to be a very reliable partner.

How much have you invested with them?

We spent between $40,000–$50,000 with them this year, but it’s been a total of $90,000 over the course of our engagement.

What is the status of this engagement?

We began in December 2016, and we’ve got an ongoing relationship. We work with Activate Health on a project-by-project basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve experienced great results from the assets they’ve provided—in particular, the white papers they created have generated new leads. Their marketing tool kits have received great feedback from clients about their helpfulness and readability.  

How did Activate Health perform from a project management standpoint?

Their project management has been excellent. We’ve never had to worry about them dropping the ball. All delays or deadline issues have been on our side; they’ve always been great at providing timelines and sticking to them. We communicate regularly through email.

What did you find most impressive about them?

The depth of their expertise surrounding the health care market has been phenomenal. Their ability to create market-facing content that’s interesting and easy to read is also impressive.

Are there any areas they could improve?

No. We’ve been really happy with them.

Do you have any advice for potential customers?

Be upfront about your expectations. If they’re doing a writing project for you, make sure you have a very clear outline.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Public Relations & Marketing for Wellness Company

"Their insight was valuable and the reason I would lean on them in the future."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July - Sept. 2018
Project summary: 

As part of a marketing campaign, Activate Health developed digital infographics and 30- to 45-second animated videos to be posted online and to social media accounts.

The Reviewer
 
1-10 Employees
 
Scottsdale, Arizona
Director of Marketing, Wellness Company
 
Verified
The Review
Feedback summary: 

Because of their familiarity with the wellness industry, Activate Health proved to be an ideal partner and delivered strong marketing materials. With an organized and attentive team, project management was never a concern. They made effective use of their time and met each development deadline.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a wellness company that has developed a smartphone application to record a person's sleep breathing to discern their level of risk for obstructive sleep apnea. I am the director of marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Activate Health?

As a startup company looking to enter the wellness marketspace, we needed assets that would help deliver our message and product to the space. We reached out to Activate Health to create those assets to display on our website and social media accounts.

SOLUTION

What was the scope of their involvement?

Our biggest challenge is that we’re combating the mattress industry, which spends a tremendous amount of money each year telling people the key to a good night’s sleep is a comfortable mattress and being on the mattress for a specific amount of time. Our paradigm is that no matter the mattress or the time spent on it, if somebody has poor sleep breathing habits, a good night’s sleep is not likely. Our assets needed to convey the message that obstructive sleep apnea is treatable, and it is just as important to monitor as regular exercise or managing diabetes.

To help distribute our message, Activate Health produced a series of infographics for display on our website and social media accounts. Additionally, the same information included in those graphics has been implemented in 30- to 45-second animated movies.

What is the team composition?

I worked primarily with the owner.

How did you come to work with Activate Health?

I had worked with the owner’s husband at a previous job, and once she opened her own company, I had an opportunity with this startup to work with her. I was familiar with her background in healthcare and wellness, and I knew she would understand my goals and help build my brand.

How much have you invested with them?

We have been quoted at around $21,000.

What is the status of this engagement?

Our engagement began in July 2018. The bulk of the work was completed in August, but the animated videos were delivered in September.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t deployed the full campaign yet, but we are very happy with the concepts and test materials they have produced for us to this point.

How did Activate Health perform from a project management standpoint?

I could tell they were dedicated to the project. After our initial meeting about my objectives, they returned a week later with a statement of work and a project outline as to when deliverables would be ready. They met every one of their scheduling targets. Activate Health was in constant contact with me, letting me know the status of the project. They adapted well to my working schedule in a different time zone. Usually, if there was any delay, it was my doing because I didn’t provide feedback in a timely manner. Overall, their handling of the project was professional and on time.

What did you find most impressive about them?

Their knowledge of health and wellness was their key competency. Their insight was valuable and the reason I would lean on them in the future.

Are there any areas they could improve?

No, everything ran very smoothly. I can’t recommend any areas for improvement.

5.0
Overall Score We had a successful engagement.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They stuck to the timeline we agreed to.
  • 3.5 Cost
    Value / within estimates
    You'll likely pay less elsewhere, but the quality of Activate Health's work is worth this cost.
  • 5.0 Quality
    Service & deliverables
    They delivered exactly what we outlined in the scope.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

Public Relations for Medical Device Company

“They accommodate the unique way I want to work with the press.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Ongoing
Project summary: 

Activate Health assists a small medical device company with press to disrupt the industry. They pitch stories to the trade press and ensure that they get published.

The Reviewer
 
11-50 Employees
 
Phoenix, Arizona
Lars Thording
VP of Marketing & Public Affairs, Innovative Health
 
Verified
The Review
Feedback summary: 

Activate Health contributes to highly successful press campaigns and are willing to work within particular specifications. They value time spent and help find creative solutions to the task at hand.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a young start-up that is trying to disrupt the medical device community. I am the vice president of marketing and public affairs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Activate Health?

We wanted to bring hospitals’ attention to reprocessing opportunities for single-use devices.

SOLUTION

What was the scope of their involvement?

The medical device industry uses specific trade media to target healthcare providers. There is hardly any discourse in public media around our industry, though we’re trying to change that. We speak about the challenges hospitals face and how reprocessing medical devices can help. We’re working together to pose an alternative to large manufacturer dominance and laid out a media plan that has several pitch ideas for various trade journals. We connect to work on getting my articles published, which typically happens on a monthly basis.

What is the team composition?

I am the direct contact with Activate Help and work with Sarah McLeod.

How did you come to work with Activate Health?

I worked with them in a former position. I inherited them when I came into that post and did a search for potential replacements. None of the other agencies I considered could meet my conditions as well as Activate Health could. I am very involved in press activities and like to write a lot of my own content. They were willing to work with me and follow a structure I needed.

How much have you invested with them?

We’ve spent $45,000–$50,000.

What is the status of this engagement?

Our current engagement began in August or September 2017 and work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had tremendous success placing stories in trade journals. Press appearances are the number one metric I’m interested in. They know how important press is to me and they deliver on that. They also are helping me target more public print media outside the healthcare industry.

How did Activate Health perform from a project management standpoint?

They do extremely well and work with my conditions. We’re a small shop and they know how much I value my time. We only meet when we need to and we’re in contact three or four times a week via phone or email.

What did you find most impressive about them?

They accommodate the unique way I want to work with the press and a PR agency. They support my efforts beyond the way a typical agency would and they find proactive ways to think outside the box.

Are there any areas they could improve?

At times, some of their writers could adjust their writing styles to accommodate my perspective.

5.0
Overall Score Our interactions are all top-notch. They’re very easy to deal with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve never had an issue with schedules or deadlines.
  • 5.0 Cost
    Value / within estimates
    We negotiated costs to fit my needs. I get the services I need at a good price.
  • 5.0 Quality
    Service & deliverables
    They have delivered on all the metrics of the project.
  • 5.0 NPS
    Willing to refer
    I recommend them frequently.

PR & Marketing for Insurance Company

“The quality of their writing and design, as well as their ability to turn things around quickly has been wonderful.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2014 - Ongoing
Project summary: 

Activate Health provides copywriting and graphic design assistance to develop marketing materials, including white papers, brochures, e-blasts, flyers, and other materials as needed.

The Reviewer
 
11-50 Employees
 
Greenville, South Carolina
Judith Koba
SVP of Sales, Ternian Insurance Group
 
Verified
The Review
Feedback summary: 

Activate Health continues to provide high-quality copy, ensuring that it's consistently in compliance with industry guidelines. Their extensive background in healthcare has been a huge asset, along with their ability to turn things around quickly and with great attention to detail.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the senior vice president of sales at Ternian Insurance Group, which provides customizable benefit solutions for employer groups.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Activate Health?

We engaged Activate Health to help support our development of marketing materials, including enrollment brochures, e-blasts, flyers, and white papers.

SOLUTION

What was the scope of their involvement?

Activate Health provides copywriting and graphic design assistance for producing marketing materials, including white papers, enrollment brochures, e-blasts to brokers who market our products, event materials, etc. They continue to ensure that materials are evaluated regularly to stay in compliance with legislative and insurance guidelines, including our policies. They work on both materials for the client company that sponsors our programs, as well as on materials for individual members.

What is the team composition?

I mainly work with Laura (National Health Promotion Director, Activate Health), but others on my team have worked with a couple other staff as well. Laura does a lot of the copywriting on our projects, relying on her extensive background in the healthcare industry. Because she's already so familiar with our industry, there was no learning curve; she was able to jump right in from the start.

How did you come to work with Activate Health?

I wasn't involved in the hiring process, but I believe members of our team knew of Laura since our previous company was purchased under a company she'd worked for in the past. 

How much have you invested with them?

Our monthly average retainer cost is about $2,500–$3,000.

What is the status of this engagement?

We've been working with them since 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to their efforts, open rates from email marketing campaigns have definitely improved. We're very happy with the quality of their work overall and the extensive knowledge they're able to bring to the table. Laura, in particular, has been an incredible asset to us.

How did Activate Health perform from a project management standpoint?

Laura is very responsive, detail-oriented, and timely. We've had an excellent relationship with them overall, with no issues whatsoever.

What did you find most impressive about them?

Their attention to detail and responsiveness sets them apart. The quality of their writing and design, as well as their ability to turn things around quickly has been wonderful. Laura acts as the glue that holds our marketing materials together.

Are there any areas they could improve?

I can't think of anything. They've been an excellent partner.

5.0
Overall Score They continue to be a very reliable partner and fun to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're very timely, efficient, and reliable.
  • 4.5 Cost
    Value / within estimates
    Their services are worth the investment.
  • 5.0 Quality
    Service & deliverables
    The quality of their services and deliverables is impeccable.
  • 5.0 NPS
    Willing to refer
    I recommend them regularly.