Acropolis Infotech (P) Limited

BACKGROUND

Introduce your business and what you do there.

Team CoWork is a coworking space provider. We have five locations in India, and our clients are small companies and freelancers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Acropolis?

We wanted to build a client management application.

SOLUTION

What was the scope of their involvement?

Acropolis developed our app. It allows us to manage our client inventory and allows our clients to manage their usage, change their number of employees, receive payment notifications, and reserve a meeting room. The app also uses Wi-Fi to track employees’ attendance. 

Whenever an employee logs into the Wi-Fi network, the software will determine that they’ve started working. The app has a common database for all five of our coworking spaces.

Companies and employees can go to different centers, and the pricing will fluctuate accordingly. The team has completed the Android and web versions, and we’re still working on the iOS app.

What is the team composition?

They assigned eight people to our project.

How did you come to work with Acropolis?

Our head of IT reviewed 8–10 companies, and Acropolis understood our requirements very well. The head of their company visited our offices 3–4 times before starting the project. He made sure everything was clear before discussing money. The other companies we approached didn’t show that same level of dedication.

How much have you invested with them?

They charged us around $5,000 for the website and application. They’re giving us another proposal for add-ons to expand our website and application.

What is the status of this engagement?

The main project with Acropolis ran between August 2019–March 2020. We’re still working with them to add a couple of features and finish the iOS app.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our head of IT never complained about their services. Acropolis always helped us when we asked for something, and they worked day and night to fix any bugs we encountered. Most of the time, they resolved any problem within 24 hours.

How did Acropolis perform from a project management standpoint?

Their communication and project management are very good. Their principal came to our office multiple times to resolve any issues we had, and we also have phone calls and Skype calls. Their employees are quite friendly, and they communicate well with us.

What did you find most impressive about them?

We approached a lot of companies about our project, but they didn’t show the same dedication to the work, and their communication wasn’t as good. We found the communication with Acropolis to be very good.

Are there any areas they could improve?

We have a Wi-Fi IoT device for logging employee IDs. We had some issues connecting with it, and it took us more than three months to find a solution.

Do you have any advice for future clients of theirs?

Acropolis is a very knowledgeable team, and I think they’d be able to handle any type of project.

BACKGROUND

Introduce your business and what you do there.

I am the managing director and founder of a creative consultancy. We do brand development, advertising, and brand innovation for our clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Acropolis Infotech Limited?

I wanted to build a couple of websites for clients and needed a reliable partner. I needed an agency who was very skilled with both front- and backend work. Each website has layered frontend needs, and I don’t have any expertise in backend development, so I really needed a team who could do both.

SOLUTION

What was the scope of their involvement?

They work with us on several sites for clients. One example was a branded site for a personal concierge service. It’s a high-end, luxury service, and they built the site in WordPress with blog functionality. The result was very responsive and lightyears better than the client’s previous site.

What is the team composition?

I had one single point of contact, which made communication very easy. Even though they're overseas, they were very responsive. There were other team members, including a tech lead and a developer who joined a few of our calls.

How did you come to work with Acropolis Infotech Limited?

I think we may have connected through LinkedIn. The project lead worked with me on a different project with another company, so I already had a previous relationship with him. When this set of projects came up, I did reference checks on their company and hired them for a small project. I was impressed, and was very happy to start an ongoing collaboration with them.

How much have you invested with them?

In aggregate across all the projects, we’ve spent between $20,000–$25,000.

What is the status of this engagement?

The partnership started around May 2016. They maintain one or two of the sites they built for us, but we don’t have any active projects at the moment. Whenever we get web projects, I contact them. The average project takes between two and four months, but timelines vary.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our clients are all very happy with the sites they produce. I've worked with several partners before them, but they are the most reliable and always deliver on what we discuss.

How did Acropolis Infotech Limited perform from a project management standpoint?

Most of the builds we collaborate on are fairly straightforward, and they're generally good at keeping to timelines. I value their open communication and their responsiveness. My previous experience with other development agencies has been kind of messy. There are always bumps in the road, but Acropolis is a very good partner. If I noticed something, they would address it and always had a positive mentality.

They accept our feedback and act upon it. I only had a direct relationship with our main point of contact, and I appreciated how streamlined the process was. Most of our communication was through Skype.

What did you find most impressive about them?

They are engaged, responsive, and provide good client services. I really enjoy working with them and have faith in their abilities.

Are there any areas they could improve?

No, nothing comes to mind that they should improve.

Do you have any advice for potential customers?

Be open about your expectations and outline all the basic steps. If you have a clear scope of work and align their agency to the client, you should have an easy time.

BACKGROUND

Please describe your company and your position there.

I am the co-founder of a travel organization focussed on trips around the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Acropolis Infotech (P) Limited?

Acropolis are creating our website

What were your goals for this project?

The website should be something special and show emotions

SOLUTION

How did you select this vendor?

We received multiple offers from many firms, but this one stood out through their professional appearance.

Describe the project and the services they provided in detail.

Its a website development

What was the team composition?

The team consist of multiple developers, but I am always in touch with the same person who is very professional. He is very patient with our requests and often asks questions to make sure everything is understood.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The result is great, the website is very nicely designed and offers a special experience.

How was project management arranged and how effective was it?

One of their guys was responsible and handled all the communication very effectively and clearly.

What did you find most impressive about this company?

The professionalism stands out most to me.

Are there any areas for improvement?

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