What evidence can you share that demonstrates the impact of the engagement?
I’m very happy with what they’ve done. We’re busy resolving a couple of the last bugs, and we should be uploading the latest version of the app sometime this week. We’ve made a few recent changes to the app. Apple is insisting that we have sign-in with Apple ID on new versions, and we’d only had Google and Facebook sign-in.
How did Acme It services LLP perform from a project management standpoint?
I’d have thought that I’d have a problem with language and communication, but there’ve been no language barriers. Their communication — both written and verbal — is good. We have quite a few Skype and WhatsApp calls, and we have WhatsApp groups going.
They’re usually on time when I give them deadlines. We don’t usually have end dates as far as having to launch something on a specific date. It’s a brand-new idea, and we’re constantly tweaking it.
What did you find most impressive about them?
I don’t know how to compare them because I haven’t used any other app developers. However, I found Acme to be quite technical. They get things done. Even if it’s something new to Acme, they’ll work it out pretty quickly and are really excited to do it. They personally take on the testing of the product as well. They’ve had people running around on scooters, motorbikes, and cars, testing my app in a real environment to make sure it worked.
Are there any areas they could improve?
I’ll always want the work to be done more quickly. I initially thought the project would take 7–8 months, but it’s been two years now. That’s not Acme’s fault, though. The previous company didn’t finish what they were doing, so Acme took over the project. Most companies would’ve said no to taking on another company’s work, and offered to do it from scratch. Acme was happy to take on what I had and work with it.
Do you have any advice for future clients of theirs?
I think Acme is a fair company. We’ve had negotiations over quotes, and they’ve been flexible when I told them something was too expensive for me. That’s what I like when dealing with a third party. They’re approachable, and the communication is really good, from the CEO to the technical people I’m working with.
They’ve been in the app development industry for a long time so they’re quite knowledgeable and know the business side as well. The team is not just coders; they’re business management and salespeople as well. Plus, they’ve been involved in projects for all different industries, and they have a lot of knowledge from the industries they’ve been in. That helps small guys like me who are starting a business. They understand what the client wants, and they deliver.