Tech specialists for E-Commerce and Fintech

At Acid Labs we build apps to meet individual requirements in the retail industry. We believe in permanent communication, lots of feedback and rapid prototyping to create amazing fintech apps, e-commerce experiences and marketplaces, as well as consumers and internal mobile apps.

We don't just develop, but also log and measure user's events to develop the right user acquisition strategies together with our clients.

 
$50,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2006
Show all +
Santiago, Chile
headquarters

Focus

Service lines
  • Mobile App Development
  • Web Development
  • Custom Software Development
Client focus
  • Midmarket ($10M - $1B)
  • Small business (<$10M)
  • Enterprise (>$1B)
Industry focus
  • Retail
  • Information technology
  • Financial services
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Ecommerce systems
Application platform
CRM functions
CRM solutions

Portfolio

Key clients: 
  • Ripley
  • Salcobrand
  • Maconline
  • The North Face Chile
  • Kipling Chile
  • Parque Arauco
  • CMR Falabella
  • Ultramar
  • Parque del Recuerdo
  • Banco BBVA
  • Consorcio
  • HDI
  • BCI
  • Banco Santander
  • BICE Vida
  • BICE Inversiones

Reviews

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Development Staff Augmentation for Walmart Chile

"They have spent a lot of time and energy building a good relationship with us, and we can see the results of that."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2019 - Ongoing
Project summary: 

Acid Labs provides staff augmentation services to a multinational retail corporation. They’ve supported multiple development projects in various areas, including e-commerce, mobile, management, and sales.

The Reviewer
 
10,001+ Employees
 
Santiago, Chile
Diego Rebolledo
Chief Data Officer, Walmart Chile
 
Verified
The Review
Feedback summary: 

Acid Labs has played a large part in creating a better end-client experience, which has culminated in increased sales, client loyalty, and other positive results. They’ve integrated well with the internal team and adapted to their project management tools. They use the latest technologies.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a chief data officer and head of omnichannel digital capabilities at Walmart Chile. The company has around 50,000 employees nationally. 

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Acid Labs?

They provide us with software development services.

SOLUTION

What was the scope of their involvement?

Acid Labs has helped us with multiple software development projects. Their developers are integrated with our development team. Most of our projects are around e-commerce, mobile app development, management, and sales platforms, amongst other areas. They always use the latest technologies.

What is the team composition?

They have grown a lot, so I don’t know the exact number, but they should have at least 30 people.

How did you come to work with Acid Labs?

I believe someone from Acid Labs contacted us to offer their services. We started talks with them and then sent them a small test, which later became a full-on project. We hired some of their talent for internal projects and got good results. It was clear that we were a good match with them, not just on the technical side but also in terms of culture and personal attributes. We’ve grown alongside each other.

What is the status of this engagement?

We have been working with them for about one year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have been able to update our digital proposal and get good results. We still lack some things; however, compared to a year to a year-and-a-half ago, we’ve been able to create a better experience for our clients based on the joint projects we’ve done with Acid Labs. This has meant that our sales and loyalty index have increased. Our experience rate has improved by at least 30%.

How did Acid Labs perform from a project management standpoint?

We have our own set of project management tools, like Jira and other code review tools, and they’ve adapted to them well. We work very well together. They have spent a lot of time and energy building a good relationship with us, and we can see the results of that. They have people focused especially on improving their work, even if they are not part of the talent hired to work in-office.

What did you find most impressive about them?

It’s not easy for us to find the right talent to work here at Walmart, and they have been outstanding at that. They have always understood our needs and been able to find talent that fit them right away.

Are there any areas they could improve?

Honestly, we are very happy with their work.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Business Process Consulting for Telecommunications Company

“Their flexibility to listen, adapt, and establish their goals according to our requirements impressed us.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Oct. 2019 - Jan. 2020
Project summary: 

Acid Labs provided business process consulting services to a telecommunications company. After studying internal processes, they proposed connecting a biometric solution with databases.

The Reviewer
 
5,001-10,000 Employees
 
Santiago, Chile
Business Innovation Partner, Telecommunications Company
 
Verified
The Review
Feedback summary: 

Acid Labs’ high-quality solution helped internal stakeholders determine which technologies to use and what approach to take. The team adhered to deadlines, communicated fluidly, and remained receptive to feedback.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a business innovation partner at a telecommunications company based in Chile.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Acid Labs?

We hired them to provide consulting services on process digitalization. We were looking to digitalize the process of enterprise customer service management through our attention channels: call center, online, or in person.

SOLUTION

What was the scope of their involvement?

Acid Labs provided a consulting service. They studied our current processes and then proposed digital solutions to test with clients. What they proposed was to connect a biometric solution and our databases. It was all conceptual; we didn’t have any tech development yet. 

What is the team composition?

I worked directly with three people, and I believe there was a bigger internal team working on the project, although I’m not certain. 

How did you come to work with Acid Labs?

We did a benchmarking for another project before. They were not selected for that project, but we really liked their proposal. When this project came up, we contacted them, asked for a proposal, and started working with them.

How much have you invested with them?

My company spent around $8,800.

What is the status of this engagement?

The project lasted four months, from October 2019–January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality and planning of the projects were two things that stood out. The original schedule was respected, and all of the deliveries were timely. 

The quality of the solution allowed us to clearly see what was going on with new technologies at the time and what our possibilities were. As we became aware of new technologies that we didn’t know about before this, our decision process expanded a lot.

How did Acid Labs perform from a project management standpoint?

The communication was very fluid. We were always in contact, and they were receptive to all of our feedback on the project. They were very precise with deadlines; everything was met according to what we had planned.

What did you find most impressive about them?

Their flexibility to listen, adapt, and establish their goals according to our requirements impressed us. We started with one goal that wasn’t addressed the way we expected at first, but after getting our feedback, they made the appropriate changes and delivered a solution well-suited to our needs. 

Are there any areas they could improve?

At first, it was hard for us to communicate our needs and what exactly we were looking for with this solution. That could improve.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

App Dev for Pharmaceutical Company

“They make sure to stay current with new technologies and pay attention to markets abroad.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Acid Labs used Spree to develop 2 e-commerce websites. They’re also developing an iOS and Android application, a chatbot, and a payment system.

The Reviewer
 
1000 - 2000 Employees
 
Chile
Mid-manager, Holding Company
 
Verified
The Review
Feedback summary: 

The e-commerce site is growing at a 200% annual rate. Acid Labs has remained a valuable partner throughout due to their efficient project management, proactive approach, and innovative thinking. They’re also able to work with large brands and engage in peaceful collaborations.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce and digital channels mid-manager of a holding company with 3 main brands.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Acid Labs?

They're helping us with several e-commerce solutions.

SOLUTION

What was the scope of their involvement?

We launched the e-commerce site for one brand, and they’re now developing the e-commerce site for another. They’re also working on a mobile application for both iOS and Android, a chatbot, and a payment system for our company.

We’re using Spree for our e-commerce sites. The mobile app will be service-focused, and will allow users to do things like see and schedule their medications for chronic disease treatments.

What is the team dynamic?

There are 3 developers working on e-commerce solutions, as well as 4 people involved with app development.

How did you come to work with Acid Labs?

We made bids with different companies, and Acid Labs turned out to be the best by far in terms of services and costs. Their proposal was good, and they had worked with prominent clients in the past, so they gave us the comfort of knowing that they could deal with a large brand.

What is the status of this engagement?

We started working together in 2014, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are the first e-commerce pharmacy in our area, and we’re growing at a 200% annual rate. Acid Labs has been a great partner, from creations, to development, and all the improvements they’ve done to our site.

How did Acid Labs perform from a project management standpoint?

We use Trello to manage all of our projects. We have an executive on our side who gives feedback to Acid Labs’ developers. Their counterpart is in charge of identifying and communicating needs and requirements to the developers in order to improve projects.

What did you find most impressive about them?

They’re always proactive during development. Additionally, they make sure to stay current with new technologies and pay attention to markets abroad, all while offering innovative suggestions. I’m also impressed with their overall management, because there’s someone who effectively and peacefully communicates all requirements.

Are there any areas they could improve?

There’s nothing that comes to mind. Initially, we had issues communicating with their development team, but then a project manager was assigned, and the problem was solved.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer