How happy are you with the results so far?
I would not say I'm totally happy with the results. But, it takes time. It’s the information end, and the system is only as good as your people who use it. I’m really happy with the information we’ve put in, the quality of information we put in. At this stage, I would say I’m happy but a little impatient at the same time. I want it to be a tool where I can look directly to the bottom line. Will this ever be a tool where we can look directly to the bottom line? Our sales cycle of some machines is two to three years. If we sell two of those machines, which we’ve been working on for two or three years, then all of a sudden it’s skewed. The biggest thing we’re looking for is information and follow-up and ease of documentation and following through with the products that we’re selling. It’s not that we’re selling a bunch of small products. We’re not a call center that logs in information daily but we will have daily input. At the same time, it’s going to be a very difficult situation and that's what Microsoft CRM did for us. They throw out a number of 17 percent, but I think that’s just totally made up. There’s not a guarantee. There’s so many variables that we work with.I can't understand ACE's claim that it’s going to go directly to the bottom line. Hopefully, it will. Hopefully, it will make us better overall.
When working with ACE MicroTech, is there anything that you found unique or special compared to other vendors that you’ve worked with?
These guys knew what they are doing. They were very professional, and did a good job. Now, we had not worked with any others in the CRM area. We have had mom-and-pop shops that had worked with us with us on our IT but nothing to this magnitude or on this type of project. No.
Is there anything that you’d do differently a second time around or you think ACE MicroTech could improve upon?
Well, we’ve got some problems, not necessarily ACE. Microsoft causes problems with their changing, upgrading, and going into the system and making changes without notifying us. We just had that problem this week that was very frustrating. ACE will help us through that. That’s a Microsoft problem, not an ACE problem.