IT Solutions Provider

An IT Solutions Provider specializing in network security, network design, implementation and support of Data, Wireless, and Voice networks. We're also a Systems Integrator, Value Added Reseller, Staff Augmetnation and Procurement firm.

Our primary customers are SMB and SLED clients but also serve large corporations.

 
$5,000+
 
$150 - $199 / hr
 
2 - 9
 Founded
2011
Show all +
Santa Clara, CA
headquarters
  • 4701 Patrick Henry Drive, Bldg 16
    Santa Clara, CA 95054
    United States

Portfolio

Key clients: 

Florida Armgy Navy Guard

National Park Service,

City of San Jose

HSQ, a Systems Integrator firm

Parc, a Xerox Company

 

Reviews

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Networking Consulting for IT Services Company

"Paula (CEO, Accend Networks) has been able to handle everything we’ve given her."

Quality: 
5.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sept. 2017 - Ongoing
Project summary: 

Accend Networks provides network connectivity consulting for an IT services firm. Their primary tasks include implementing robust Cisco routers to link remote third-party workers to the main hub through VPN. 

The Reviewer
 
11-50 Employees
 
San Luis Obispo, California
David Tschoepe
Project Manager, ITECH Solutions
 
Verified
The Review
Feedback summary: 

Accend Networks offers valuable connectivity expertise, yielding satisfied customers and a successful engagement. The team succeeds in finding solutions to myriad pain points. Accend Networks has proven to be a communicative and reliable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a project manager at ITECH Solutions. We support the IT needs of small- and medium-sized businesses that don't have an IT staff of their own.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Accend Networks?

Our largest client had some network expansion needs that our in-house staff could not fulfill. We contracted Accent Networks to support us in meeting project requirements.

SOLUTION

What was the scope of their involvement?

Our client planned to onboard many remote users following a company acquisition. They needed to make multiple connections to the central office via VPN. We needed a more capable router to facilitate those connections—something that could handle an increased workload and anything else we required regarding advanced configurations for connectivity. They recommended a Cisco connection because of their experience with that network.

What is the team composition?

We work with Paula (CEO, Accend Network) and one of her remote engineers.

How did you come to work with Accend Networks?

I found Paula through a Yahoo Groups forum for service providers.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We began working together in September 2017. Our engagement remains ongoing as needed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Accend Networks brought experience to the table that we needed to complete the projects so that we could serve our clients better. Paula has been able to handle everything we’ve given her. We’ve had no instances where she couldn’t find a solution.

How did Accend Networks perform from a project management standpoint?

Paula has been responsive to the extent that we’ve never had issues communicating.

What did you find most impressive about them?

We don’t do a lot of outsourcing, so this is a unique situation that I can’t compare to other vendors. Paula has been reliable and capable, and that’s what we needed.

Are there any areas they could improve?

Paula employs an offshore worker, and there were some delays on tasks delegated to him. It was a slight inconvenience to coordinate with him because of the time difference.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
    Their price tag is not insignificant.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Networking Consulting for Telecom Software Company

"They provide quick responses to solve network issues."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jun. 2015 - Ongoing
Project summary: 

Accend Networks did network consulting in a long-term partnership. Services included relocation assistance, including a core switch and firewall, and site-to-site VPN setups.

The Reviewer
 
51-200 Employees
 
Redwood City, California
Amit Kathuria
Sr IT Administrator, ASSIA
 
Verified
The Review
Feedback summary: 

Their successful relocation support has generated positive feedback. Expertise and communication skills are among the top strengths of this flexible partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Adaptive Spectrum and Signal Alignment (ASSIA) provides broadband solutions to telecom companies in a software-based model.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Accend Networks?

They’re our go-to contractor for all the IT-related work we do on the networking side. I manage most of everything else, including servers and the data center, but Accend can provide specific networking expertise.

SOLUTION

What was the scope of their involvement?

We initially contracted with Accend Networks for a networking project. They helped us with site-to-site customer VPN setups. They later handled the transition to Cisco Meraki for our core switch and firewall during a relocation of our headquarters.

What is the team composition?

We mainly reach out to Paula (CEO, Accend Networks), but I also email their support team. Most of our setups need to be done within a week, and Paula’s been on-call for those projects.

How did you come to work with Accend Networks?

We found them through an online search.

How much have you invested with them?

We’ve spent between $25,000–$30,000.

What is the status of this engagement?

We started working with them in June 2015 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received positive feedback, and they’ve provided recommendations for our other technology choices.

How did Accend Networks perform from a project management standpoint?

Paula is flexible and can contact us quickly. She provides all the information we need over email.

What did you find most impressive about them?

Their communication style works well for us. They provide quick responses to solve network issues. Paula is knowledgeable, and she takes the time to tell us what we can and can’t do.

Are there any areas they could improve?

No, we’re completely satisfied.

Do you have any advice for future clients of theirs?

Customers should emphasize the initial vetting process to make sure both parties fit well and they’re on the same page.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They’re flexible and they’ve billed us in 15-minute segments.
  • 4.5 Quality
    Service & deliverables
    I’m impressed with their service.
  • 5.0 NPS
    Willing to refer
    They can have a positive impact in the right partnership.

IT Consulting Projects for High School

“They’ve always done a professional job.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2014 - Ongoing
Project summary: 

Accend Networks provides IT services to cover a range of different projects. They have monitored and extended Wi-Fi coverage, upgraded and duplicated the firewall, and overseen market upgrades.

The Reviewer
 
51-200 Employees
 
San Jose, CA
Ted Pan
IT Manager, Notre Dame San Jose
 
Verified
The Review
Feedback summary: 

The services provided by the Accend Networks team are excellent and a key element of the IT department’s operations. They respond quickly and efficiently to all queries and are close enough to the school to visit the campus and work in person.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Notre Dame is a private, all-girls high school in downtown San Jose. I’m the IT manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Accend Networks?

We’re a small school and we don’t have a strong IT team, so we’ve used Accend Networks for bigger projects, covering everything from design to implementation. We’ve also used them as an emergency line, in cases where I wasn’t available.

SOLUTION

What was the scope of their involvement?

Our school relies heavily on on-campus Wi-Fi, and we have a bring-your-own-device model for students and faculty. As such, we need a strong signal everywhere on our premises, so we hired Accend as a consultant. They came and patrolled our campus with a device that constructed a diagram of our signal. They made a design for our whole campus to make sure that we’re covered everywhere, and that there are no conflicts between devices.

Another project consisted of both upgrading and duplicating our firewall so that we have a backup. First, they upgraded the firewall we had in place, then added another one to our network. After that, they performed some tests and finally unplugged the primary firewall, to see if our network would suffer any interruptions. The second one performed perfectly, and the users experienced no issues.

What is the team composition?

We’ve interacted with Paula (CEO, Accend Networks) and her team.

How did you come to work with Accend Networks?

I first found them online and went over their background. Paula holds several industry certificates from Cisco, and I knew exactly what abilities that demonstrated. I called them and laid out our plans, and we then decided to start a long-term collaboration.

How much have you invested with them?

We spend $10,000–$20,000 per year with them, plus the costs associated with Cisco Prime as our network monitoring system.

What is the status of this engagement?

We started working with them around five years ago and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I totally depend on Accend Networks to provide consulting on new products in the market. I’m currently focused on maintenance, and I don’t have the time to learn about these things. The industry’s changed dramatically, so I depend on Accend to address feedback and customer suggestions.

Our network is predominantly wireless and prone to cyber-attacks. They have of knowledge related to this, which helps us out a lot.

How did Accend Networks perform from a project management standpoint?

They respond very quickly to our emails and texts, and they also come to our campus. They’ve always done a professional job, and we have no issues with communication. When there’s new equipment coming in, they keep us updated on its status.

What did you find most impressive about them?

They’re a small, local company and are close to us, which makes my job a lot easier. They're more efficient than a larger company. When networks are down, it’s important to have a partner that can come right away and help, which Accend can.

We’re a nonprofit organization and we support local companies. Accend is also a woman-owned business, and this resonates with us, as an all-girls high school.

Are there any areas they could improve?

No. In fact, we’ve referred them to sister schools and other businesses in our community.

Do you have any advice for future clients of theirs?

No.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They’ve given us some discounts, but pricing for Cisco products has gone up a lot.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer