What evidence can you share that demonstrates the impact of the engagement?
Their initial design work allowed us to reach our MVP launch date. They were absolutely critical in helping us meet our tight deadline. The entire process was quick, and we were pleased with their designs. The product has a unique personality and distinctive brand, which has become fundamental to how people think about the tool.
How did Academy perform from a project management standpoint?
It took some time to learn how to collaborate, but it eventually worked out. They added a project manager near the end of the engagement, which helped tremendously. We used Slack, email, and G Suite to communicate and share live documents. We also had lots of video chats and in-person meetings.
What did you find most impressive about them?
Even after we finished the project, they’ve still kept in touch to maintain a strong relationship and see how the product is doing.
Are there any areas they could improve?
They could think about hiring full-time employees to create a more consistent team. We worked with quite a few designers because of turnover, and the onboarding process took up time.
Do you have any advice for future clients of theirs?
They’re as good as the amount of time you’re willing to give to support them. Put in the effort to help them be successful, and you’ll have a great partnership. Have clear documentation around your goals and onboarding process to make knowledge transfer as simple and fast as possible.