Digital Commerce & Marketing Agency
Absolute Web is a full-service development agency specializing in ecommerce and business websites & applications. At AW, we understand that digital impressions matter more than ever. Our goal is to create an engaging web presence, increase lead generation, with memorable user & device friendly experiences. Since 1999, we have relied on our entire team of digital strategists, project managers, certified developers, and designers to give clients the look and feel they desire.
In addition to our development team, our full-service digital marketing team is available to design and implements digital strategies for Online Demand Generation. Not a product but an innovative thinking that offers a unique approach, resulting in business growth and brand transformation.
Through digitally led strategic and tactical solutions, we harmonize marketing programs with sales processes to drive awareness and increase interest in a company’s products and or services. A unique concept that evolves current processes into accelerated results, which transform a company’s bottom line.
At Absolute Web, we are ready to transform your online presence and help you achieve your desired results.
headquarters
other locations
Focus
Portfolio
Capezio, Oribe, Luxury Brand Partners, Cheney Brothers, Glo Skin Beauty, Luminaire, Jenny Yoo, Salty K, Dale Pro Audio, In Common Beauty, Toll Brothers, Marey, Okhtein, Beverly Hills Polo Club, MIA Shoes, TigerDirect, R+Co, Swire, CC Homes, KAO, HaloCigs, MigVapor, Royal Flowers, Spirited Gifts, RubberB, Rivergate Companies, University of Miami
Capezio
Capezio was born over a century ago when Italian émigré Salvatore Capezio opened a small theatrical shoe repair shop a stone’s throw away from New York’s old Metropolitan Opera House.
Today, Capezio is the foremost name in dance. With over 130 years of quality craftsmanship, dedicated customer service and timeless design to its name, Capezio is the brand of choice for athletes and performers, the world over. As Capezio evolves and extends into the lifestyle category, it is these artists who will champion the brand and foster its ongoing success among dancers and non-dancers alike.
More details at:
https://www.absolutewebservices.com/portfolio/capezio/
Giapenta
Giapenta is a luxury lingerie that truly works harder for you.
Thoughtfully, designed a collection with the modern girl in mind, whose busy, on-the-go lifestyle was the inspiration to change the perspective on intimate apparel. Believing women should expect more from theire intimates. Each piece in the collection was carefully crafted to incorporate design solutions that perfectly solve the day to day issues many women face with their lingerie. Sourced from around the world, GIAPENTA brings you the finest materials, from soft, breathable mesh, to delicate appliques and natural, moisture wicking fabrics. TempPro™, an exclusive high-performance fabric brings comfort to the next level by proactively balancing your body temperature, keeping you cool and comfortable for whatever your day may bring!
More details at:
Fitlife Foods
Fitlife Foods tasked Absolute Web Services with creating an online presence that was cool, fresh looking, and easy to use. Many advanced features were required for this project, including a delivery system that would handle online orders, complete menu board, select nearest delivery point, and auto-load the selected food delivery plan selected to guarantee an 100% customer satisfaction and experience.
In addition, Absolute Web's team integrated a custom web design with WordPress to give Fitlife Foods complete content control. Users have experienced an incredible experience and fit for life has seen tremendous online sales/subscription growth!
More details at:
https://www.absolutewebservices.com/portfolio/fitlife-foods/
Oribe
Oribe Hair Care began its journey in 2008. Good. Better. Best. Those were the classifications found in all beauty categories except hair care. For co-founders Daniel Kaner and Tevya Finger, it was time to create a pivot in the market, and the perfect collaborator was discovered in Oribe Canales. The brand blends craftsmanship, performance and decades of styling experience from the top of the editorial and salon worlds to create a new category in hair care
More details at:
Alpha Prime
That philosophy is front and center in everything Bacarella is doing as owner and CEO of his two new clothing companies, Alpha Prime USA and Alpha Prime Sports. Featuring state-of-the-art apparel for the modern athlete, Alpha Prime USA focuses on everyday fitness-related clothing. Alpha Prime Sports, meanwhile, is centered on uniforms and products for team sports.
Absolute Web teamed up with Alpha Prime to go full speed on Digital Marketing and improve their Shopify website with custom ecommerce features.
More details at:
MigVapor | eCigarettes | Vape Juice Bar
Mig Vapor is a company that sells e-cigarettes, vaporizers, e-liquids and other vaping accessories. They developed their products as an alternative to smoking traditional cigarettes. The founders pride themselves on high-quality products and continuous innovation to improve those products.
More details at:
In Common Beauty
In Common Beauty is an inclusive luxury hair care treatment brand that’s undeniably shareable. Rooted in common ground, truth and free spirit, their formulations are derived from a place of authenticity and innovation to create better-for-you products that instantly transform hair and magnify your natural glow.
Absolute Web was tasked with customizing the user interface and user experience on the website.
This project had two parts:
- B2C online store
- B2B for professionals and salons
Among the highlights for this project, we can put side minicart, shoppable instagram feed, photo and video gallery on product page.
More details at:
https://www.absolutewebservices.com/portfolio/in-common-beauty/
HashtagBay
Hashtag Bay tasked Absolute Web Services with creating an online presence with a custom web design, integrated in WordPress, with WooCommerce. In addition, Hashtag Bay, required advanced features like, order tracking, custom product page, custom category page, and express check-out.
Absolute Web team developed a custom API integration for complete automated order fulfillment with the t-shirt print shop for efficient ordering. Hashtag bay also features social media integration, trending t-shirt purchases, and a custom # search feature.
HashtagBay with WordPress + WooCommerce and Absolute Web Development created a unique web presence for visitors looking for trending custom t-shirts.
More details at:
Redemption
Redemption is an Italian Prêt-à-Porter fashion brand, based in Milano, Italy. 50% of their brands go to charity.
Absolute Web was tasked to completely redesign their old website using Shopify as their ecommerce platform of choice. Besides the shopping experience, Redemption had considerable amount of information to put on the website, such as Lookbooks, Videos, Advertising material, Brand Identity and other.
Among highlights of this project are custom shoppable lookbooks (with ability to tag products), custom wishlist and custom product filtering.
More details at:
Grand Western Steaks
Grand Western Steaks is a retail division of Cheney Brothers Inc. Cheney is the fastest growing broadline meat service distributor in the United States, with annual sales over $1.6 Billion.
Cheney Brothers partnered with Absolute Web Services to redesign the website GrandWesternSteaks.com.
Their outdated Magento Commerce Website resulted into slow site performance caused by various 3rd party extensions and poor user interface.
More details at:
https://www.absolutewebservices.com/portfolio/grand-western-steaks/
Reviews
the project
Magento Development & Migration for Adult Toy Manufacturer
“They took all of our requirements into consideration.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CEO of a designer and manufacturer of sex toys for female couples.
What challenge were you trying to address with Absolute Web?
The full scope of work was to migrate our site from another platform to Magento.
What was the scope of their involvement?
Absolute Web built a new website. They migrated everything from our old platform to Magento, including customers, products, and our database. I handled the design.
What is the team composition?
I had a main point of contact, but I think there were several people behind them.
How did you come to work with Absolute Web?
I believe I found Absolute Web through Clutch. I was looking for an agency in Miami, as I’m moving there. I think I compared agencies by looking at reviews on Clutch. I didn’t realize at the time that each review came from interviews with an agency’s clients.
How much have you invested with them?
The cost was about $100,000.
What is the status of this engagement?
Our work together began in March 2020, and they finished the migration on the first of September 2020.
What evidence can you share that demonstrates the impact of the engagement?
Our point of contact was really well organized. We were able to reach him easily, and he was responsive. He never forgot anything. He was very effective in his work. When you’re looking to work with someone, such as to build a new website, it’s important to have a key contact who responds to you quickly so that you can keep going.
We just launched, so I don’t have enough feedback or metrics to compare things. However, I will say that the website has a much better UX than our previous one.
How did Absolute Web perform from a project management standpoint?
They did perfectly.
What did you find most impressive about them?
The management was perfect. They took all of our requirements into consideration.
Are there any areas they could improve?
I’m not a coder, so I don’t feel as though I can judge how they scripted. At this point, I can’t provide any feedback in that area. I always have ideas on how to improve, but they’re really good. Their marketing is good, as is the size of their team.
Any advice for potential customers?
I would highly recommend Absolute Web. They stuck to the budget. I’ve found that most of the time, companies set a budget and then double it. Their quote was accurate. They’re really reliable. They do the job, and they like to do the job.
the project
E-Commerce Dev & Marketing Strategy for Skincare Company
"They have really listened to how we want to be branded, and seem nearly as passionate about our brand as we are."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the marketing director for Nadia Skincare. We are launching a new line for wholesale and retail. We are sold through aesthetic medical providers and direct to consumers.
What challenge were you trying to address with Absolute Web?
We needed help breaking into the skincare marketplace, which is intensely competitive. We needed website development and marketing strategy.
What was the scope of their involvement?
Absolute Web developed two different e-commerce sites, a wholesale and a direct to consumer website using Shopify. They implemented the tools we needed to provide service and to communicate efficiently to build up a customer base. The team provided marketing strategies to reach our target audiences for both sites and assisted in breaking into the influencer market. They also did some email marketing to potential clients, both wholesale and consumer.
What is the team composition?
We interacted with Andres (E-Commerce Project Manager) primarily, on a daily basis. We also interacted with Arseniy (E-Commerce Project Manager) on the B2B side, Matthew (Digital Marketing Strategist), and Hannah (Creative Brand Manager).
How did you come to work with Absolute Web?
We had worked with them in the past, so we invited them to bid on this project. They had reasonable prices and we liked that they aren’t too big to be personal. We met with them, strategized, and found them to be a good fit. They’re savvy to the evolving needs and demands of the market and listen well to how we want to present ourselves, and to launch this line.
How much have you invested with them?
We’ve spent roughly $75,000 so far.
What is the status of this engagement?
We began working together in August 2019, and it is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Their qualifications are apparent through each phase and challenge we threw at them, particularly in the shift from B2C to B2B. We made several adjustments to the margins, benefits, tools, etc. to support the practice of complimenting our partners, and the team made necessary adjustments in the strategy and message to match us. They adjusted their business models accordingly for the restrictions brought about by the pandemic, and they showed flexibility and adaptability. Due to delays in launching, we don’t have metrics to share; however, I believe the metrics will soon reflect the quality of their work.
How did Absolute Web perform from a project management standpoint?
We are in constant communication; they’re very available, flexible, and extremely responsive. They deliver in a timely fashion, are dedicated, and passionate.
What did you find most impressive about them?
As a team, they’re very creative, constantly coming up with new strategies that fit the ever-changing direction of the launch. They each bring something unique to the table: Hannah is a specialist in influencer marketing, Matthew is digitally savvy, bringing tremendous amounts of insight to us, Andres is gifted at seeing minute details while seeing how they fit into the big picture, and Arseniy brings valuable B2B know-how that greatly enhances the team. They have really listened to how we want to be branded, and seem nearly as passionate about our brand as we are.
Are there any areas they could improve?
I believe they’re working to ensure that communication is the best possible, internally, to move work along smoothly.
Do you have any advice for potential customers?
Communicate clearly what your direction is so they can best align their efforts and assign the right people to your tasks. Involve them in your project fully, giving them total understanding of who you are and what you’re about.
the project
Digital Marketing & Design for Dietary Supplements Company
"Once I give them my vision, Absolute Web executes it."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the owner of a dietary supplements company.
What challenge were you trying to address with Absolute Web?
I wanted to increase awareness and sales as well as expand my audience.
What was the scope of their involvement?
Absolute Web basically redesigned and rebuilt my website. I shared information about my audiences and customer bases. Based on my feedback, they strategized an intelligent marketing plan. Their team manages digital advertising and Facebook advertising efforts.
What is the team composition?
I’ve worked with about four people from Absolute Web. However, Matt (Digital Marketing Strategist) leads the team.
How did you come to work with Absolute Web?
I interviewed about four companies that I found through Google searches. I talked with Absolute Web a few times and thought they were a good fit.
How much have you invested with them?
We’ve definitely spent over $50,000 on their services.
What is the status of this engagement?
We started working with them in October 2019, and we’re still working together.
What evidence can you share that demonstrates the impact of the engagement?
Their Facebook ads and digital marketing efforts are successful. They helped to increase sales. Their team also created a more polished website. It’s customer-friendly too.
How did Absolute Web perform from a project management standpoint?
In the beginning, I went through a few people. We then figured out what would be best for my brand based on our personalities and experiences. Matt’s a great listener who executes well. He’s knowledgeable and uses tools to track their efforts.
What did you find most impressive about them?
Matt listens, and we just have great working chemistry. We work well together. I give him the information that my customers want to hear, and then he implements it into campaigns. Once I give them my vision, Absolute Web executes it.
Are there any areas they could improve?
We had initial challenges, and it’s better now. We worked through any problems. I’m happy with them, and they almost feel like family.
Do you have any advice for potential customers?
Make sure that the person on the other side of the table listens to you. Give them as much information and feedback as possible. Know what to expect from the engagement. Have an idea of what you want from your website.
the project
Big Commerce Theme Changes & Bug Fixing for Online Jeweler
"The script that was fixed...it was HUGE. We were losing sales and customers and they had it fixed in hours."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Inspiranza Designs is an online jewelry store. I am one of the owners of Inspiranza Designs.
For what projects/services did your company hire Absolute Web?
We hired absolute to do the following: 1) fix a website problem that was a result of a hack. 2) Redesign our Big Commerce Website Theme
What were your goals for this project?
Have a more user friendly website.
How did you select this vendor?
I found them online when doing a search for Big Commerce developers. The first gentleman that I worked with called me on the phone the morning that I submitted the problem. They immediately went to work and had the malicious script removed from my website. I was working with Big Commerce on this issue for months and even consulted with a few other developers to no avail. When I decided to go forward with a new web design, the choice was simple.
Describe the project and the services they provided in detail.
They converted our them and all of the pages on our website to a new theme and the process was seamless. No worries or concerns. The project was done in a timely manner and would have been even faster if I had worked quicker to do my part.
What was the team composition?
I worked with Slava from start to finish. Although there were others on the team, he was my contact.
Can you share any information that demonstrates the impact that this project has had on your business?
I can't say for the site because we just went live yesterday but as for the script that was fixed...it was HUGE. We were losing sales and customers and they had it fixed in hours.
How was project management arranged and how effective was it?
I just had direct contact with Slava at all times and he was great.
What did you find most impressive about this company?
They responsiveness.
Are there any areas for improvement?
No.
the project
Site Migration for Apparel Monogramming Company
"They listened to our needs and then they recommended the best course of action."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We are an online only garment decoration/personalization company. Founded in 2003, we do all of our monogramming/personalization in house and ship nationwide. I am the owner.
For what projects/services did your company hire Absolute Web?
We were on the Magento1 platform which was nearing end of life. We had numerous glitches with our Magento store making it impossible for many of our customers to even checkout. We knew that we needed to get on a more stable platform and we needed it done quickly.
What were your goals for this project?
Not only did we need to migrate our website from Magento to Big Commerce, we needed a much more user friendly ordering process. We needed to revamp the way customers entered their custom options.
Absolute Web was able to create an app for the custom functionality of the site. We also needed the ability to add functionality as the business grows and we will be able to do that through the custom app that we now have.
How did you select this vendor?
We originally hired another agency who could not get the job done. After a 2 month horror story, we realized it was time to find someone who could do the job. We called Sergio, explained the problems and our needs to him. He and Eugene recommended they build us a custom app and we never looked back.
Describe the project and the services they provided in detail.
They migrated our business from Magento to Big Commerce. They developed an app for our monogram functionality. They also designed, created, and launched a new Big Commerce Website.
We worked with the marketing team to create and set up welcome series, abandoned cart, and browse abandonment in Klaviyo. We are still working with them to add some other features to our website as well as the marketing team to help take our business to the next level.
What was the team composition?
I have worked with Sergio and Eugene throughout this project.
Can you share any information that demonstrates the impact that this project has had on your business?
We now have a very easy ordering process for our customers. We are also on a stable platform where we can increase our marketing/advertising efforts.
How was project management arranged and how effective was it?
Project management was top notch. Communication was excellent. No matter time of day or night and even weekends, they were always available. They did whatever was required to meet all deadlines. Google hangouts was used when needed.
What did you find most impressive about this company?
The communication provided was unlike any. They listened to our needs and then they recommended the best course of action. Everything that was done was done in a timely manner.
Are there any areas for improvement?
I do not see any areas for improvement. For our project, everything was perfect.
the project
E-Comm Site Development for Gown & Dress Retailer
"The fact that they managed to execute our vision perfectly was most impressive."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
CBEAUX is an online e-commerce clothing company specializing in dresses, Gowns, Abayas and modestwear based in the middle east. I am the creative director overseeing the buying process of the products.
For what projects/services did your company hire Absolute Web Services?
Absolute was hired for our development of the website and digital marketing
What were your goals for this project?
Launch an easy friendly website that is highly creative.
How did you select this vendor?
My partner found the vendor whilst in the USA on vacation
Describe the project and the services they provided in detail.
The team took charge of the entire development of the website, from the design to the execution. The vendor also consulted us throughout the process in order to find the best solution / technical support for our project
What was the team composition?
Our project lead Slava took charge of the project and was our point of contact. He was extremely accommodating throughout the development.
Can you share any information that demonstrates the impact that this project has had on your business?
The website was developed extremely fast given the fact the team where working with 2 languages (arabic that is new to them) and 3 currencies
How was project management arranged and how effective was it?
The project was managed extremely well, amazing communication with a great eye for the details.
What did you find most impressive about this company?
The fact that they managed to execute our vision perfectly was most impressive. your patience with us throughout the development and even your support after. we are extremely happy with your team.. this was a new field for us to explore, we appreciate the education you offered throughout.
Are there any areas for improvement?
honestly speaking, nothing at all.
the project
E-Commerce Development for Web Retailer
"Their dedication regardless of night or day or time we can always be heard and a solution is found."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the Co-Founder & Managing director of the company. It it an e-commerce start up specializing in dresses catering to the Middle East.
For what projects/services did your company hire Absolute Web Services?
They developed our e-commerce website as well as ran our marketing digital campaigns.
What were your goals for this project?
To have a clean running website as well increase traffic to the site and increase followers on social media.
How did you select this vendor?
I have researched online though reviews.
Describe the project and the services they provided in detail.
They have developed a website on woocommerce for us that met every standard and customized many aspects of it. They have provided us with social media posts, analytics, traffic to the site as well as SEOs, PPC and Paid ads on Google and Facebook.
What was the team composition?
We have three project leaders, one for the site, one for digital/ analytics and one for social. All have been super responsive and dedicated to us.
Can you share any information that demonstrates the impact that this project has had on your business?
We have just launched our business and all that have gone on the site have complimented it and the design and flow of it. The traffic on the site has dramatically increased since they have done marketing activities.
How was project management arranged and how effective was it?
We had weekly call and daily emails and all was very efficient. All our concerns were heard right away.
What did you find most impressive about this company?
Their dedication regardless of night or day or time we can always be heard and a solution is found.
Are there any areas for improvement?
I think all was executed impeccably and i have no need to complain about anything.
the project
Web Development for Laboratory Equipment Manufacturer
"They have a nice team, made of experts in the field."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
WPI is Laboratory equipment manufacturer and supplier for biomedical research equipment. Our customers are university research centers, biotech companies, pharmaceutical companies, life science researchers, veterinarians. We have 4K active products. The main product are differentiated animal physiology, electrophysiology and tissue and cell biology laboratory products.
For what projects/services did your company hire Absolute Web Services?
Website management, functional improvement and trouble shooting.
What were your goals for this project?
We moved website from closed platform to Magento and it wasn't stable at the beginning. We would like to make sure that the website is stable, have good basic structure and better function moving forward.
How did you select this vendor?
Interview their knowledgeable, year or experience, number of team member and reasonable cost.
Describe the project and the services they provided in detail.
They maintain our current functions, fix what wrong in the past and we have plan to making the next website soon.
What was the team composition?
They have the main project manager with direct communicate with us, and so many role behind the scene. All jobs done right from many team supports and team knowledgeable.
Can you share any information that demonstrates the impact that this project has had on your business?
We have the ability to meet our goals and deadlines of each tasks with them. They understand the platform and delivery of alternative solutions for us to decide. So we have had to meet our business goal with the help.
How was project management arranged and how effective was it?
Quick response every day, we don't have to wait for the reply email and no need to follow any task.
What did you find most impressive about this company?
They have a nice team, made of experts in the field. The project manager is very easy to work with. Make our task list seem smaller and not a big deal. they make it all easy for us. I love that they role the remaining hrs of the month to next month with very repressive. No other companies I know doing this.
Are there any areas for improvement?
I would suggest for them to offer to us about what we should be improved, what we should be done better and suggestions compare to our competitor, not only get task requests for us. They are more expert than us, it was nice if they tell us what it should be. But overall we are happy with Absolute Web Service.
the project
Site Maintenance & Fixes for Polyscience Site
"Projects have been handled quickly and professionally, and we receive prompt attention and updates."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Director of Marketing & Scientific Technical Support. We are a family of companies in the fine chemical, biomedical and IVD space.
For what projects/services did your company hire Absolute Web Services?
One of our companies' websites (M1) had not had dedicated maintenance / support for some time, and was in need of security patches and various improvements to enhance functionality and usability for our global customer base to carry through an M2 migration / re-build.
What were your goals for this project?
Address security needs and make improvements that would have an immediate impact for our markets in Asia in particular. An additional objective included preparation for a re-build.
How did you select this vendor?
We researched Magento developers, and Absolute Web came highly recommended from another well-known / well-reviewed development company.
We spoke with several, and selected Absolute Web for their clear breadth of knowledge, high proficiency, accessibility and understanding of global commerce.
AWS has made several suggestions that will be applied to the M2 migration/re-build, and we're confident will have a significant impact on our client support and sales.
Describe the project in detail.
AWS took the lead in conducting a review of the site to determine priorities related to security and specific objectives. We have additionally worked through a number of projects to improve navigation / appearance, UX/UI, contact management, etc.
What was the team composition?
Our Project Manager is our primary contact, who interfaces with the rest of the AWS team.
Can you share any outcomes from the project that demonstrate progress or success?
Fixes have had a positive impact on sales, and our client support workflows have improved markedly. We've successfully launched two technically complex products, with high user engagement / interest.
How effective was the workflow between your team and theirs?
We have been extremely impressed / pleased. Projects have been handled quickly and professionally, and we receive prompt attention and updates.
What did you find most impressive about this company?
Comprehensive service, expert knowledge and execution, excellent project management.
Are there any areas for improvement?
We are extremely satisfied, and look forward to continuing to work with them on our M2 migration / re-build.
the project
Web Migration, Development, and Redesign for E-Liquid Company
“Absolute Web Services responded to my questions in minutes, any time of day.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am the senior e-commerce manager at HaloCigs, a manufacturer of e-liquid and CBD products. We sell both B2B wholesale products and B2C products. At the moment, we have five websites running, and I run all of our web-based operations within the company.
What challenge were you trying to address with Absolute Web Services?
One of our main B2C sites was built on an old version of Magento 1 and was operating off of five years of code placed on top of code. It ran incredibly slow, so we wanted to clean up all of our code and also migrate to Magento 2. We wanted to combine that site and another site into one backend as well as completely redo the frontend of the site to maximize speed and usability for customers.
What was the scope of their involvement?
Absolute Web Services merged the backends for our two sites on Magento 2 and redesigned the frontend. We handed the backend of both sites so that they had full transparency of what they were walking into. We also gave them a wish list of what we wanted as far as functionality on the frontend. They developed a plan of how they wanted to do everything in accordance with the aggressive timeline we proposed.
Their team migrated the site to a new platform but also replaced existing programs with newer versions and rewrote custom code. We had to have every existing extension upgraded to a version that would work on the new platform. The situation required a seamless transition from the old site to the new one. Absolute Web Services is managing our other sites as well and is responsible for other development projects on those sites.
What is the team composition?
Roman (Founder & CEO, Absolute Web Services) was integral in the beginning stages of our project. He helped map everything out and set expectations. We also worked closely with Kyle (E-CommerceProject Manager, Absolute Web Services) who was our day-to-day contact. They have a very large development team but we primarily interacted with Roman and Kyle.
How did you come to work with Absolute Web Services?
We went through the vetting process with a couple of agencies and ending up selecting Absolute Web Services. They had prior experience migrating from Magento 1 to Magento 2 and combining backends. They were also able to meet our aggressive timeline.
How much have you invested with them?
We have invested about $90,000.
What is the status of this engagement?
Our engagement with Absolute Web Services ran from June 2019–September 2019, when the website launched.
What evidence can you share that demonstrates the impact of the engagement?
The responsiveness of our site was previously 18 seconds and now it's down to two and a half. That’s a huge improvement for us. Our conversion rates have also gone up. Previously, our site was not mobile optimized and now it is. As a result, our mobile conversion rates have doubled. Everything is doing great so far and everyone loves us now.
How did Absolute Web Services perform from a project management standpoint?
We have so many sites going on that there was a lot that had to get done on my end and they made sure we were up to date and knew when deliverables were due on our side. Anytime we ran into an issue and needed assistance, Absolute Web Services would reach out to us to make sure we could get them what they needed.
I dealt with them on a daily basis and they were responsive at all hours. Our teams communicate over phone, email, Slack, and even in person when necessary. We had weekly, if not bi-weekly, calls with Kyle to go over the work being done. He would give us all of the deliverables and was a huge help in making sure we knew where the project was at all times.
What did you find most impressive about them?
I’ve worked on a lot of projects, and response time can really make or break an engagement. Absolute Web Services responded to my questions in minutes, any time of day. That was a huge help. It really made me feel better about everything.
Are there any areas they could improve?
No, nothing negative stands out to me. There are little things here and there in every project, but nothing that would make me want to tell them to change what they’re doing.
Do you have any advice for potential customers?
Be transparent upfront about everything that the project entails. Set your expectations early on. If you expect the world, you need to ask for the world. They can deliver if you’re clear on what you want.
The client is very pleased with the new site, which they report has a much better UX than their previous site did. Absolute Web managed the project perfectly by providing a dedicated point of contact who was organized, responsive, and effective. The reliable team adhered to the original budget.