Absolute Web

Please describe your company and your position there.

Co-founder of eCommerce company selling medical apparel and accessories

For what projects/services did your company hire Absolute Web?

After 10 years of being hosted on one platform, we wanted to migrate our store to another platform. We realized that the site was also due for an overhaul as we saw an accumulation of issues that slowed it down and affected its SEO performance

How did you select this vendor and what were the deciding factors?

We reviewed the portfolios of a number of companies and narrowed it down to 4 prospects. Absolute Web was not the cheapest but we realized from interviewing the others that we needed a team with sufficient depth to handle the unexpected. Our site had over 50K item codes and a lot of garbage accumulated over 10 years that needed to be cleaned up and prepped for migration.

For the site makeover, we wanted a clean look that set us apart from our competition. Absolute Web's portfolio showed it had experience with apparel and an eye for aesthetics.

Describe the project in detail and walk through the stages of the project.

Absolute Web provided a questionnaire that inquired about our preferences in terms of design elements, colors, and typography. The questionnaire also probed our understanding of our customers and our competitors. It was thorough enough to make the partners really think about where we were as an online business and where we wanted to go with this enhanced site.

The site redesign was easy and quick. Sample layouts were provided and once we approved them, we knew that it was just the beginning of a long journey. Data migration proved to be a major challenge but Slava and his team proved their worth and ultimately brought everything over using Excelify. The new site went live after six months of development and it was truly satisfying to watch the orders rolling in with hardly a hiccup.

How many resources from the vendor's team worked with you, and what were their positions?

Aside from Slava overseeing this project like it was his own baby, credit goes to Max (coding) and the unseen elves responsible for UX/UI design.

Can you share any outcomes from the project that demonstrate progress or success?

It's been less than a week since we went live but the metrics already show our site performance is as good if not better than our competitors. The old site could never deliver such numbers. Google Lighthouse rates us at 99/100 for SEO confirming that we have clean coding on the back end to now move forward with a SEO strategy.

How effective was the workflow between your team and theirs?

Slava is a great team leader. Updates were frequent and he often provided video tutorials as needed so we could complete our share of the tasks. He also made sure to alert us if he was away and who to contact in his absence.

What did you find most impressive or unique about this company?

The new site confirms that we made the right choice by picking Absolute Web. We didn't know what challenges we would face when we decided to do a migration and makeover simultaneously but our confidence in Absolute Web, Slava and his team never wavered.

Are there any areas for improvement or something they could have done differently?

As I admire our new site, I can only say it was worth the wait.

Introduce your business and what you do there.

I’m an e-commerce architect at OOBE Apparel Design Group. We’re a custom apparel manufacturing company for multiple industries.

What challenge were you trying to address with Absolute Web?

We contacted Absolute Web to address issues with custom Magento development.

What was the scope of their involvement?

We’ve had multiple projects with Absolute Web. Most of them have involved migrating from Magento 1 to Magento 2, and then some of them have been custom backend development for new initiatives.

Initially, we contacted them about some small custom development work that we needed done on migration sites, which I was taking care of in-house. They were able to provide us with great direction on how to move forward with some of the migration work we had. They also provided us with a great deal of actual development.

Overall, our business with Absolute Web is a little different because we launch our own websites and use them for development on units. They develop specific sections of the website, and when they’re completed, we launch at our leisure. They’ve helped us migrate probably 3–4 sites over the course of a year, so we’ve had launch dates all through last year and into this year. We recently launched a very large site that they’d worked on since November 2020.

Basically, we started off small and as we saw how good and professional they were, we tasked them with more and more development work. When the workload becomes more than what’s possible for us to handle internally, we outsource to Absolute Web. There’s no actual static project, we go to them with a feature that we need, and within a few weeks they'll complete it.

What is the team composition?

They have a team, and we have a direct contact named Kyle (Senior Project Manager). He has been extremely professional and very punctual; it’s been a pleasure to work with him. We’re also in contact with our developer, Konstantin (Senior Magento Architect), who has been extremely responsive to our needs. There are other developers working in the team, but Kyle and Konstantin are the main people we deal with.

How did you come to work with Absolute Web?

We researched online. We were looking for a Magento partner on the East Coast so the time zones would match. We also wanted developers inside the US so we wouldn’t have to deal with offshoring and communication issues.

How much have you invested with them?

We’ve spent around $100,000.

What is the status of this engagement?

We started working with them in March 2020. The project we asked them to work on is now completed, but we’ll continue to use them for ongoing service and maintenance.

What evidence can you share that demonstrates the impact of the engagement?

Absolute Web has been able to help us in multiple situations. For example, we had a very large website, and it had a customization feature that was developed by a previous firm. It allowed multiple orders to be placed at once, so somebody could queue up to 20–30 orders and place all of them. The website ordering process began to slow down until the checkout would take 30 seconds.

We contacted Absolute Web about troubleshooting it, and within three days, they already had a solution. They put it in place and the checkout process went back down to just a few seconds. With some of the developers we've used in the past, we didn’t use the best practices and didn't develop things with performance in mind. Absolute Web has helped us get back on track so our websites are faster and more responsive so everything about the ordering process goes smoother. In summary, they’ve been able to help us with performance.

How did Absolute Web perform from a project management standpoint?

They’ve performed very well. They’re very clear with what they’re developing, and we’re very clear with them about our functional requirements. If anything falls through the cracks, whether it’s a miscommunication on our part or their part, they’re happy to step up and solve it very quickly. They don’t ever forget anything or leave anything out there. They’re on top of everything.

Also, they’ve been extremely communicative. We use emails regularly and do video calls for scoping larger projects. They have a specific Slack channel for our day-to-day communication. We message back and forth with them during the business day since our hours coincide very well.

What did you find most impressive about them?

They’re able to understand our needs and translate them into functions in a timely manner. There aren’t many questions from our or their end on what we’re trying to do. With people we've used in the past, there was a lot of confusion about requests, and that confusion was rooted in the project manager not being technical enough or a language barrier with the developers. However, Absolute Web’s team is very technically-minded, and they’re able to get back to us with quotes for the project we need on the same day.

Also, if we need to, we can speak directly to a developer on staff. In a lot of previous development firms, we spoke with the project manager but we didn’t have any communication with the developers, and sometimes we need to speak to a developer because we’re a little bit more technical than other firms of our size.

Overall, they’re very competent Magento developers, and their customer-facing team is very competent as well. That makes communication much easier, and it makes the development process much quicker for us.

Are there any areas they could improve?

It would be great if they could be cheaper, but their prices are reasonable and in line with the market. In reality, from a professional standpoint, they’re the best company that we’ve worked with so far, so it’s difficult for me to say that they need to improve anything.

Do you have any advice for potential customers?

I think it’s the case with almost anyone, but the more specific you can be, the better. It’s very difficult to finish a project if nobody fully understands what they’re trying to accomplish in the end.

Having a very clear idea of your end goal is extremely important for developers to help you reach your goal, especially with Absolute Web. They’re very helpful at creating the things you need, but with us they’ve gotten the work done very quickly because we’ve been very specific. We usually go with a very specific function in mind and have it all laid out, so we don’t require a lot of communication or meetings.

Therefore, I think that if you want to work with them and get the most out of your money, it would be a great idea to know what you functionally want in a very specific manner before you contact them. You don’t want to go back and forth forever, just trying to figure out what to do. It’s better to be very prepared on your end.

Introduce your business and what you do there.

We’re a distributor of test measurement and safety gear. I’m the VP of the company.

What challenge were you trying to address with Absolute Web?

We had an older site that was running Magento 1, which is no longer being supported. We needed a vendor to help us migrate to Magento 2.

What was the scope of their involvement?

They migrated our website from Magento 1 to Magento 2. Once we decided to work with Absolute Web, they gave us a scope of work and a time frame. From there, we went back and forth about details for six months.

They sent us several wireframes and mockups, which we approved. We had access to a demo site where we could check the progress of the build as we went along.  

What is the team composition?

Kyle (Senior Project Manager) is our main point of contact.

How did you come to work with Absolute Web?

We reached out to the company that’s hosted our site for many years and they gave us a list of their premium providers. We browsed through the list and found Absolute. Absolute completed a site similar to ours and we really liked how it turned out. We checked their referrals and all of their clients had positive feedback to share.

How much have you invested with them?

We spent $60,000 for the initial build. We’ve since spent an additional $10,000 in add-ons.

What is the status of this engagement?

We started working together in July 2020, and we launched in January 2021. We’ve since done several updates to our initial site.

What evidence can you share that demonstrates the impact of the engagement? 

Our site appears to have a higher percentage of people going all the way through to an order. It’s really difficult to say for sure. Our revenue has stayed where it needed to be.

They did a good job of maintaining the theme of our old website while still making it look modern and user-friendly. The backend migration was challenging but the overall concept they delivered was great. We’re very happy with the end result.

We had a few glitches when we first launched but they worked through all those very quickly for us. It felt like they definitely had our back in those situations.

How did Absolute Web perform from a project management standpoint?

They were great. The team was very communicative and got any problems figured out. We used email to keep in touch.

What did you find most impressive about them?

Absolute Web did what they said they would do within the timeframe they said they were going to do it. We’re very happy that there weren’t any problems.

Are there any areas they could improve?

No, they did a great job.

Do you have any advice for potential customers?

My advice is to let them know exactly what you want. We were pretty loose with our expectations of the final result. Communicate with them if you want something specific.

Introduce your business and what you do there.

I’m the founder of Diamond Beauty Company. We offer an advanced at-home teeth whitening kit and will expand to offer other beauty-related products.

What challenge were you trying to address with Absolute Web?

We hired them for web development and marketing services.

What was the scope of their involvement?

Absolute built a themed website. They initially provided a couple of options and then I chose one of them. Their team then built the website from scratch, and we went back and forth throughout the development. They photographed our products and managed the photography process, hiring models and finding locations. Their team also set up basic email workflows through Klaviyo and installed pixels, so Google and Facebook.

What is the team composition?

I directly interfaced with three people from Absolute but I know there were quite a few more teammates behind the scenes. I communicated with a project manager, a content manager, and a marketing analyst. There was also a developer behind the scenes.

How did you come to work with Absolute Web?

I searched online and interviewed five other companies but chose Absolute based on their honesty. Their team was upfront about costs, potential hidden costs, and any issues. Hannah (Creative Brand Manager) made me feel comfortable compared to the other vendors, and Absolute had a team that was capable of website development and marketing.

How much have you invested with them?

We spent $15,000 on their services.

What is the status of this engagement?

We started the project with them in October 2020, and it was handed to me in January 2021.

What evidence can you share that demonstrates the impact of the engagement? 

They hit their initial timeline but thought they would finish sooner. As they didn’t complete it early, they added a free page to the website because it was needed. Absolute also hit the budget and never added fees.

How did Absolute Web perform from a project management standpoint?

We mainly communicated through email. If we needed to speak more in-depth, we set up a meeting and talked it out. They were always available for phone calls. Their project manager was top notch. We had excellent communication and any issues I had, they found solutions and presented them to me to decide what I wanted to do. They also made helpful recommendations.

What did you find most impressive about them?

I felt that Absolute was on my team. We had a great team dynamic, so I didn’t feel that Absolute tried to nickel and dime me. Their team was realistic about costs and answered all of my marketing questions with conservative recommendations for ad spend. They saw my vision and solved my issues.

Are there any areas they could improve?

No, I can’t think of any ways Absolute could’ve improved.

Do you have any advice for potential customers?

Be more direct with communication. If you have a vision, thoroughly explain it. For example, I expected their copywriter to know my thoughts based on bullet points. I would rewrite the content and send it back to them because as with anything, it's up for interpretation. Be more hands-on with copywriting.

Introduce your business and what you do there.

I am the EVP of Ideal Nutrition. We’re a fast-growing manufacturing and food distribution company. I help run the growth expansion of the company.

What challenge were you trying to address with Absolute Web?

Our owner had created a very small website on Weebly. It did pretty well for a couple of orders coming in a week, and then as we continued to grow, we had a system that had 4–5 different platforms that did not communicate with each other. 

When people would navigate to our website and place an order, the actual order was placed on a form, and that would tell us the order, but the payment processing was coming through PayPal and Square. 

We had to manually check every single order to make sure that the payment matched the corresponding customer name, and that the customer actually placed an order for 10 meals, for example, and paid for 10 meals. 

Ultimately, it didn’t work and, as we got bigger, we were running into failures because people make mistakes. We hired Absolute Web to help us to scale. We wanted to be able to have orders come in and go out, and we wanted to improve all of the communication with the customer as well.

What was the scope of their involvement?

We decided on the platform and Shopify seemed to be the most comprehensive for us because we have subscriptions and one-time orders. We sat down with Absolute Web and hashed out all of our needs and all of our wants and came up with a strategic plan and a timeline. 

What is the team composition?

We dealt with three people, including a project manager and coders. We spoke to the owner of the company a few times when we initially started to discuss the project, but our project manager was the main person we dealt with.

How did you come to work with Absolute Web?

We started trying to find someone who could create an e-commerce website for us that would automate some of the processes that we were manually doing. I hired two different companies that were local to us over the course of two and a half years, but that didn’t work out.

I came across Absolute Web on a site that listed top digital companies in South Florida. When I clicked on it, it showed some of their most recent projects including one that we really liked. We reached out to them and ran through the scope of what we needed. 

What really set them apart from everyone else we interviewed was the fact that they had already created an e-commerce platform similar to what we needed. Although they weren’t the cheapest, they told us that they were able to do it, had done something like this in the past, and would adhere to the strict timeline.

How much have you invested in them?

For our first phase, we invested just under $75,000. Along the way there were some things that they said were not included in the original agreement, so we made some additional payments which was probably another $15,000. 

We are also paying a monthly fee for regular services. It is 30 hours a month, which we can use at our will whether to revamp a particular page or adding another feature.

What is the status of this engagement?

We met with them in August 2020. They told us it would take roughly 16 weeks, but there were some hiccups that pushed it back a little bit. They wound up accomplishing everything that we needed by December 2020.

That was the first phase. We are continuing a partnership with them, and we pay them a monthly fee to have them continue to work on our site and continue with setting out the next couple of phases of things that we want. 

What evidence can you share that demonstrates the impact of the engagement?

They were very qualified, and they handled themselves very professionally. They delivered on just about everything that they said they would. For the few things that were just not doable, they were able to give us a workaround that felt comfortable.

We have seen an uptick in sales, but it is difficult to equate it to the website and not just the normal course of doing business for us with the time of year when everyone starts eating well. 

The ordering process is significantly easier for customers and we have had a lot of positive feedback. People calling the 1-800 number might still be confused about some things but the resolution for what they need is a lot quicker and smoother. 

Our trajectory has not changed because of the website. However, we know that we will retain new customers because of the ease and functionality of the site. We used to need 6–7 people every day of the week to do the work, but that’s now down to two people. 

Even on Fridays, which are our deadline days, I only need one person at night. The website works better and smoother, and we’re able to put some people into other roles to help expand our company. We’re able to allocate time and people to do other things.

How did Absolute Web perform from a project management standpoint?

Absolute Web did their own testing, and they had very good lines of communication with us, not necessarily only phone calls. Overall, I was very satisfied. We spent a lot of money, but because of the level of comfort and the track record we were able to see for what they had been doing for other people, it made it worthwhile. 

The team did a very good job of explaining to us what they were going to be able to do. They were always very accessible and on Friday nights, when we needed them to work past their normal business hours, they gave us one of their coders who was accessible until 1 a.m. 

That way if something catastrophic happened, we weren’t making a million calls waiting for someone to call us back. We had someone ready and waiting to assist us. They did a very thorough job. We would do a conference call once a week, which was very important to me. 

We would also do video screen shares where they would see the things that I was encountering. Absolute Web was very successful in tackling our project and doing it in a very timely manner. They communicated what they thought they could do and couldn’t do.

What did you find most impressive about them?

Not only were they able to build the website and test the functionality, but they were also a liaison between us and some of the other absent features that we needed. They assisted us in figuring out what was going to be the best payment processor. 

They helped us choose Shopify and Stripe. I still had to negotiate with them and figure out who was going to be the best price, but we weren’t left to figure that out on our own. They gave us advice and their perspective. They helped us make decisions instead of simply telling us our choices.

Are there any areas they could improve?

No, nothing jumps to mind right away. Absolute Web did an effective job. Of course, we would’ve liked to have had a more affordable option, but they gave us a really fair balance of fast delivery and good quality.

Do you have any advice for potential customers?

Have a vision and stand by it very strongly. Make sure that as the client, you have the right words and ways to express and convey what your message needs to be, not only to the customer but to the company that is building your platform for you.

There are some things that we thought were really good ideas, and Absolute Web was able to explain to us that it wasn’t the norm for what we do and that many other companies that do what we do, do it a different way. They showed us why or how that was, and we were able to change that. 

The team allowed us to do what we thought was best. They gave us a cautionary tale from time to time, but I think it’s really important to stand by your own morals and stand by what you think is important for your business model.

Introduce your business and what you do there.

I’m the VP of development for a family-owned retail company called Lebo’s. We sell different wears and shoes at our seven locations and online.

What challenge were you trying to address with Absolute Web?

Our online presence was behind the times, and we wanted to correct it. Our conversion rate and bounce rate were poor. A program showed that the website’s search, checkout, and overall layout were problems. We needed to address those issues with frontend development.

What was the scope of their involvement?

Absolute Web previously worked on the front- and backend of our Magento platform. In this instance, their team completely redesigned the frontend of our website to be more user-friendly and hit key bounce rate and conversion rate goals. The goal was to make our website more profitable and more efficient. Their team explained the project and helped show us areas where we could improve the website’s efficiency and revenue-generating abilities.

What is the team composition?

We directly dealt with Kyle (Principal Data Engineer) and Roman (CEO). However, several people worked on the project. Our main contact did a lot of the backend work that needed to be done.

How did you come to work with Absolute Web?

As Absolute Web knew our front- and backend, we felt confident using their services again. We had scoped it out with other companies but decided to use them.

How much have you invested with them?

We invested $60,000 in their services.

What is the status of this engagement?

We worked together between November 2019–March 2020.

What evidence can you share that demonstrates the impact of the engagement?

The project was successful. Our revenue increased by about 400%, and our conversion rate increased by 200%. Our bounce rate also came down about 10%.

The checkout process that Absolute Web built is more mainstream. Before this project, there were too many steps between point A to point B. Their team cut a lot of those steps, making the checkout process quicker. Once a user decides to purchase an item, they can complete the purchase in two rather than five steps. We’ll probably do more projects with them in the future.

How did Absolute Web perform from a project management standpoint?

Absolute Web hit the March deadline that their team set at the beginning of the project. They gave us mockups of their progress. Based on experiences with past providers, it isn’t always the case that a vendor hits their deadline.  Absolute Web was the first vendor that actually completed a project on time.

What did you find most impressive about them?

Absolute Web truly cared about the success of our website. During and after the project, they constantly touched base with us. After the project was done, their team wanted to make sure it was successful for us. Not a lot of companies care as much as Absolute Web does. Their communication was great.

Are there any areas they could improve?

No, we were really happy with the project. I can’t think of any way that we could be happier.

Do you have any advice for potential customers?

They’re a great company. If you have a Magento website, it’s tough to deal with on the backend. They have people who can do both back- and frontend development. It makes it so much easier to find your solution all in one place.

Introduce your business and what you do there.

I’m the CTO of Amuse. We’re a cannabis delivery company.

What challenge were you trying to address with Absolute Web?

We needed help to complement our internal team and launch our website because we chose a tech stack that wasn’t straightforward.

What was the scope of their involvement?

Absolute Web helped us design a solution, creating specifications for building the website. Their team then executed the solution alongside our team. For the project, we used Magento 2 and Vue Storefront as a headless e-commerce system to give us a modern website.

In addition to typical e-commerce categories, they helped us build custom features specific to our industry. These features included ID verification, online payments like ACH, and location-based delivery scheduling.

What is the team composition?

On average, we work with three people from Absolute Web. However, we've increased the team to 5–6 at some points.

How did you come to work with Absolute Web?

I researched agencies in the space and gathered recommendations from our account managers at Magento. I interviewed 3–4 agencies and chose Absolute Web because they understood our vision. A lot of the other agencies wanted to put us into a box with their process. We needed a partner that would figure out the project with us.

How much have you invested with them?

At the moment, we’ve spent about $450,000.

What is the status of this engagement?

We began our partnership in April 2020, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We couldn’t have launched the website in early August without Absolute Web. If we didn’t have them on our team, we would’ve faced a November launch.

They have a huge awareness of tools in the ecosystem that could help us build features without custom development. Their team also recommends fresh approaches to tasks.

How did Absolute Web perform from a project management standpoint?

Their project management was fairly strong. Their technical lead joins all of our standups, all hands, and backlog grooming meetings. We use Slack a lot but also have a check-in via Zoom every day.

What did you find most impressive about them?

What distinguishes them from their competition is their flexibility and willingness to experiment. We wanted to accomplish a project that no other agency wanted to do without all of the warnings that it might not succeed. Absolute Web acknowledged that the project would be difficult but that we would figure it out together. They’re experts in the space.

Are there any areas they could improve?

Although their technical lead played a project manager role, we could both benefit from having someone dedicated to that role. It would be interesting for them to have a dedicated project management resource on their side when the team reaches a certain number of resources.

Do you have any advice for potential customers?

Absolute Web is fully capable of working with a client that knows exactly what they want. We, however, appreciated their thought partnership. If you’re facing a gnarly problem, they’ll be a great asset to have on your side.

Introduce your business and what you do there.

I’m the president and co-founder of BHFO, Inc. We’re an internet retailer of clothes, shoes, and accessories.

What challenge were you trying to address with Absolute Web?

When we found Absolute, our goal was to redesign and rebuild our Shopify Plus website within a short timeframe.

What was the scope of their involvement?

Their team transitioned us from a theme-designed, slow website with minimal functionality to a custom website on the Shopify platform. The Absolute team worked with about 4–5 members of our team to launch the website within a two-month timeframe, which allowed us to meet this year’s holiday shopping season. After our site was live, they started to help us with our social and email campaigns.

What is the team composition?

Sergio (COO & Ecommerce Specialist) was our main point of contact, and he directly worked with 4–5 members of our team. On the marketing side, we worked with Matthew (Digital Marketing Specialist).

How did you come to work with Absolute Web?

I found Absolute Web through online searches for website design companies and initially hired them for a website accessibility project about a year ago. During that project, I worked with Sergio who was able to take it from start to finish. For this project, we looked at three different companies but felt that Absolute was the needle in the haystack.

How much have you invested with them?

The web development project cost about $38,000. The social media and email marketing campaigns cost about $10,000.

What is the status of this engagement?

They started around the end of August, and we went live in November 2020.

What evidence can you share that demonstrates the impact of the engagement? 

We launched exactly on time and were able to hit Black Friday and Cyber Monday. We had record results this year. We’ve experienced a 200% lift since launching the website. We’ve also received great feedback. Our business partners and vendors saw the website once it was done, and we only heard grand reviews.

Their team was always a step ahead. We never had to wait on them for anything. We asked them to be available 24/7 to make sure that we hit the deadline, and Absolute did just that. In fact, I emailed them a couple of times to tell them to sleep.

How did Absolute Web perform from a project management standpoint?

We used Microsoft Teams during this project because we were familiar with the product. Their team conformed to our technologies. They feel like a member of our team.

Absolute owned the project for us. We’re amazed by their communication and responsiveness. Their team includes the best project manager that we’ve worked with throughout our 17 years in business.

What did you find most impressive about them?

We’re comfortable with them like they’re members of our own team. It feels like Absolute cares about our business as much as us. We never have to worry about any step of a project that involves them. When they take on a project, I know that they’ll get it done.

Are there any areas they could improve?

No, not to my knowledge.

Do you have any advice for potential customers?

Trust in their ability to understand and achieve your vision. Their team will be able to help you reach your goals without you having to lead them to it.

Please describe your company and your position there.

My name is Alice and I am the Business Development Manager at a pet food company based in Miami, Florida.

For what projects/services did your company hire Absolute Web, and what were your goals?

We hired Absolute Web to re-do our website. Our old website was on Magento and it was outdated and not user friendly. Our goal was to create a Shopify site that gave our brand a premium, natural, and scientific look and feel. We wanted our customers to easily learn about our brand and shop for products.

How did you select Absolute Web and what were the deciding factors?

We found out about Absolute Web by searching on Google for website agencies. The deciding factor was the experience the team conveyed and their professionalism. We liked that the agencies main focus was building websites/ecommerce stores and they had a large portfolio to showcase their experience.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The objective was to make a brand new Shopify store. Absolute Web had to design the new website, transfer the content/users/orders, integrate a subscription service, and configure redirects to ensure SEO was maintained.

How many people from the vendor's team worked with you, and what were their positions?

We had direct contact with Slava Fattakhov, which was the project manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We really liked how the new website came out. We believe it completely revamped our brand and helped position us for the growing ecommerce trend. We have received very positive feedback from customers about the usability and design. The first month we launched our new website will be the best sales we have accomplished so far, which is around 3x higher than our previous average.

Describe their project management style, including communication tools and timelines.

I truly enjoyed working with Slava. He was very professional, had a lot of patience, was very knowledgeable, and did everything possible to make sure we were happy with the outcome. Slava has great communication skills and met timelines as accorded. I recommend working with Slava and Absolute Web to my friends.

What did you find most impressive or unique about this company?

The most impressive aspect about the company is their knowledge about building ecommerce websites across a variety of platforms. They always demonstrated a sense of security and experience for all my inquiries. They were able to accomplish building a website that we envisioned.

Are there any areas for improvement?

The one area of improvement would be for them to recommend me what tools/apps I should use in Shopify to increase our sales. I do not have much experience working on ecommerce so it would have been great if they recommended a series of apps that I should install to be able to analyze insights and increase sales.

Please describe your company and your position there.

Since 1990 Cubix has been the IT distributor of choice of the leading resellers in Latin America and for the Miami Exporters.I'm the founder and general manager.

For what projects/services did your company hire Absolute Web?

Redesign our webpage

What were your goals for this project?

We needed to completely redesign our webpage , our image. We wanted to launch a new program "sell your way:"

How did you select Absolute Web?

We looked online for an agency who can met our expectation. We were looking for a highly professional agency with the knowledge of the latin america market. From the first iteration with Absolute, it was clear, that they were the obvious choice.

Describe the project in detail.

During the first 2-3 weeks we had the discovery phase. We had a series of meeting with them, then we began to receive designs for the front page, we spent about 2 weeks just with the front page, then all the other pages were much easier.

During the last week of the project we were talking with them more than 10 times a day, sometimes , until very late at night.

What was the team composition?

We were a assigned a project manager, Andres, he was our contact during the whole process. It was very easy and straightforward process.

Can you share any outcomes from the project that demonstrate progress or success?

We're just about to launch our marketing campaign, but so far, the feedback that we have received from customer and vendors have been excellent

How effective was the workflow between your team and theirs?

Very effective, actually that was the most impressive aspect of the project.

What did you find most impressive about this company?

Working with Andres, the project manager, was amazing. He answered all our mails during the same day, even late during the night.

Are there any areas for improvement?

We're really happy with Absolute.