What evidence can you share that demonstrates the impact of the engagement?
They've exceeded all of my expectations and their own initial projections. Our conversion rate has increased tenfold and our financial records show that our £300,000 investment has generated over £4 million.
How did Absolute Digital Media perform from a project management standpoint?
We communicate regularly with the account manager. He provides detailed, monthly updates, as well as any ad hoc reports we request. We’re always able to reach any department and they’re highly responsive.
We typically communicate through email, phone, or Skype video. We also have in-person meetings, at their office or ours, whenever they want to present statistics or convince us to shift strategies in a different direction.
What did you find most impressive about them?
We worked with an agency in the past that lacked transparency and failed to articulate clear goals. Absolute, on the other hand, is always very specific about their strategies, explains their rationale, and helps us understand where our money is going. Even though they’ve had demonstrable success, they’ve never tried to increase their price. That transparency creates trust, and we’ve since handed the previous agency’s project over to Absolute.
Are there any areas they could improve?
Given that they’ve exceeded all of our expectations, it’s difficult to pinpoint anything I would change.
Do you have any advice for potential customers?
SEO work takes time and can seem vague if you’re not familiar with the process. Absolute employs excellent communicators, so ask them to explain their services and the reasoning behind their strategies.