Could you share any statistics or metrics from this engagement?
The internal management solutions built by A3 Logics are only used by our internal staff. Our users have access to the applications.
We wanted to reduce the number of clicks necessary for operating the systems. A3 Logics worked on our designs and improved them. Customers also had issues with getting into the application in the beginning and navigating
From my experience, project managers will tend to be very technical and less focused on customer experience. A3 Logics really take user experience into consideration. They have a lot of experience in making usable applications.
We've managed to solve the problem faced with badly developed maps for Columbia. It was very hard to find an address as a result. There isn't a perfect solution for this, but A3 Logics offered a great answer to my problem.
How did A3 Logics perform from a project management standpoint?
A3 Logics have always sent us reports and diagrams for their decision-making process. We've received many documents for user case scenarios. I manage multiple companies and didn't have much time to review all the data. As a result, when we received our product, we started to make changes. Most of the wrong decisions were our fault, but A3logics helped us in fixing them.
We didn't use any specialized project management tools. We're not a very technical group, so we relied on spreadsheets, Skype, and mockup software.
What distinguishes A3 Logics from other providers?
We were always informed by A3 Logics if there was something that they couldn't achieve. They were very transparent. Java Enterprise is used more in Columbia than in India. I wanted to externalize development done for it to India at one point, having both teams work in shifts. A3 Logics searched for developers, but they told us that they wouldn't be able to help.
The other two companies I used were terrible. They were very cheap and did not deliver case scenarios or process reports. They told us that it was a time-consuming process and it would be expensive. A3 Logics took a lot of time in their development process and delivered good results. A3 Logics offers two types of development: either in stages or in parallel, all at once. We're now working in stages but, when we need to speed-up for any reason, A3 Logics will put together two teams that work at the same time for us.
Is there anything A3 Logics could have improved or done differently?
In the beginning, we worked with a project manager who didn't perform well and had the habit of saying yes to everything. A3 Logics replaced him and took responsibility for everything that could not be delivered in the project specs.
I would have preferred that the A3 Logics team spoke Spanish, but I realize that it's improbable. We've had some misunderstanding because of language barriers, especially when it came to my partner. Any communications for which I'm not on the call will usually lead to my partner understanding something different than what A3 Logics communicated.
The time zone has made it difficult for us to receive support for customers that need help during the day. I was worried about this, so I kept a developer in Columbia who takes care of these issues.