A1 Enterprise was founded in 2001 in Santa Cruz, CA and has built custom proprietary risk management software systems for large corporations through 2008. In 2010, A1 created an off-the-shelf product, A1 Tracker. The intention of A1 Tracker was to combine the benefits of off-the-shelf software with fully custom build software. A1 Tracker has since become as instrumental in running businesses as core data management software and often serves as companion software with ERP systems.
A1 Enterprise implements and supports A1 Tracker contract management software and other forms of project management software that may be hosted in the cloud or on premise. We also provide professional support services and customizations for unique or complex requirements. By studying other software implementations for over a decade, and as cloud software matured, A1 Enterprise saw a strong need for an off-the-shelf software product with more flexibility to accommodate inter-departmental needs.
A1 Enterprise strengths extend far beyond the product offered. The investment into the software implementation process ultimately sets the stage for how well the software supports the business, how receptive users are to using the software, and ultimately the ROI.
The intention of A1 Tracker is to solve many of the problems we see customers facing with other off-the-shelf products, which are costly and limited to meet unique business requirements. One such problem is integrating other systems with core systems, such as HR, ERP, and manufacturing. A1 Tracker dealt with this problem face on by design a dashboard system capable of reporting on multiple & external data sources, without importing data.
A1 Enterprise offers reasonable pricing with project costs ranging from $50,000 to $200,000 for substantial engagements. Clients appreciate the value, noting no extra costs beyond the purchase price, and commend their effective project management and customer service.
“They deliver on what they promise, and their customer service is excellent.”
Nov 11, 2019
Manager of Applications Support, Construction Firm
Tim Hood
Verified
Other industries
Watsonville, California
5,001-10,000 Employees
Phone Interview
Verified
A1 Enterprises developed a variety of software systems for a construction and infrastructure company. Those systems related to insurance tracking, workers’ comp, incident reporting, and other needs.
The finished products required very little configuration, and the systems accomplished everything they were designed to do. A1 Enterprises required very little assistance with deployments, and their costs were very reasonable.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
When I worked with A1 Enterprises, I was with a heavy construction and nationwide infrastructure company. I was the manager of the application support department and was in charge of the software within the company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with A1 Enterprises?
We didn't have adequate internal support staff, so we engaged them to supplement our team.
SOLUTION
What was the scope of their involvement?
They developed a number of systems for us for insurance tracking, claims management, workers' compensation, incident reporting, and bond management.
What is the team composition?
We worked with a team of about eight.
How did you come to work with A1 Enterprises?
They came to us through one of our individual departments that engaged them to help with a safety system. We took over from that department, and we started engaging them in many other areas of the company.
How much have you invested with them?
We worked together a long time ago, but I'd estimate we spent somewhere in the $50,000-$200,000 range.
What is the status of this engagement?
The collaboration began around June 2006 and ran until 2008 or 2009. The software is still in use, but a new IT director changed everything around.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Unlike some software packages, we didn't have to configure much, and we started using the systems right away. We didn't have to spend any extra money to support the systems, so the purchase price was the final price. The systems did everything they were supposed to do.
How did A1 Enterprises perform from a project management standpoint?
They did very well from a project management standpoint. They helped us manage the deployment, and they didn't need much assistance from me at all. We used an internal tool for the budget, and they had their own tracking tool. They were very responsive and resolved any issues that came up. Their costs were also very reasonable, and they did a good job for us.
What did you find most impressive about them?
They deliver on what they promise, and their customer service is excellent. We had very few issues, especially compared to any other organization I've worked with.
Are there any areas they could improve?
I don't have any complaints about them. They did what we engaged them to do, and they did it well.
Do you have any advice for potential customers?
Rely on them. You can depend on them to follow through and do what they promise.
RATINGS
5.0
"They do what they're meant to do."
Quality
5.0
Service & Deliverables
"They delivered on their promises and serviced the systems as needed."
Schedule
4.0
On time / deadlines
"They do a lot better than the vast majority of companies, and they stay close to the schedule."
Cost
5.0
Value / within estimates
"Their costs are better than any other organization I've worked with."
Willing to Refer
5.0
NPS
"I'm very likely to recommend them.
Development Services for Worker Compensation Software
Custom Software Development
Less than $10,000
Oct. 2017 - June 2018
4.5
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their dedication to helping us streamline our business was impressive."
Nov 12, 2019
Office Manager, Medco Healthcare Services
Eddie C.
Verified
Other industries
Deerfield Beach, Florida
1-10 Employees
Online Review
Verified
A1 Enterprise developed a user-friendly worker compensation claims management system. It was a portal that allowed users to set appointments, access employer/employee data, and fill out legal forms.
The new design was faster and helped streamline business operations. A1 Enterprise stayed connected as needed.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
For what projects/services did your company hire A1 Enterprise?
User friendly claim portal for appointments, costs, legal, employer, & employee details.
What were your goals for this project?
We wanted a workers compensation claims management system replacement with upgraded technology, accounting integration, and automation.
SOLUTION
How did you select this vendor?
The owner of the Company did online research.
Describe the project in detail.
Workers compensation software upgrade to track workers compensation claims, costs and other related services.
What was the team composition?
Support was always available.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
The new design made it a lot easier for us and a lot faster.
How effective was the workflow between your team and theirs?
We connected over the phone as needed and online, very good.
What did you find most impressive about this company?
Their dedication to helping us streamline our business was impressive.
Are there any areas for improvement?
The program took a while to learn but once we learned we were pleased.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-2 of
2 Reviews
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