The 95 Agency

BACKGROUND

Please describe your company and position.

I am the General Manager of a restaurant

Describe what your company does in a single sentence.

We're an American cuisine restaurant based in Atlanta, GA.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The 95 Agency to accomplish?

• Increase Brand Awareness: We want The 95 Agency to help establish our restaurant as a go-to destination for American cuisine in Atlanta through targeted marketing and advertising campaigns.
• Drive Foot Traffic: One of our main objectives is to attract more in-person visits to the restaurant, especially during peak dining hours and special events.
• Boost Online Reservations: We aim to increase the number of online reservations through effective digital marketing strategies and user-friendly website optimization.
• Enhance Social Media Presence: We need assistance in building and maintaining an engaging social media presence that reflects our brand and connects with our local audience.
• Improve Customer Retention: The goal is to implement loyalty programs and customer engagement strategies that encourage repeat visits and build long-term relationships with our guests.

SOLUTION

How did you find The 95 Agency?

• Online Search
• Referral

Why did you select The 95 Agency over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Referred to me

How many teammates from The 95 Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After working with The 95 Agency, we saw clear progress in several key areas of our business. Below are the measurable outcomes that demonstrate the success of the project:

Increased Foot Traffic

• We experienced a noticeable increase in the number of guests visiting our restaurant, especially during our peak hours and for special events. This uptick was tracked through our reservation data and in-person check-ins.

Growth in Social Media Presence

• Our social media following grew significantly across platforms like Instagram and Facebook. Engagement rates, including likes, shares, and comments, also surged, resulting in a broader reach and stronger connection with our audience.

More Online Reservations

• There was a substantial rise in online reservations following the marketing campaign. This increase was directly linked to the optimized website experience and targeted digital ads that directed customers to book online.

Higher Attendance at Events

• The marketing and promotion of our events, both in-house and externally, led to a higher attendance than we had seen previously. This was reflected in the number of bookings and RSVPs, showing the effectiveness of our event marketing strategy.

Improved Customer Retention

• Through the use of SMS and email marketing, we saw an increase in repeat visits from our customers. Our loyalty programs were better utilized, and we noticed stronger engagement with our direct communication channels.

Successful Paid Social Media Ads and PPC Campaigns

• The return on ad spend (ROAS) for our paid social media and Google Ads campaigns improved significantly. We saw better results in terms of driving traffic, online bookings, and phone inquiries, making the ad investment worthwhile.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We partnered with The 95 Agency to deliver a comprehensive set of services aimed at elevating our brand presence, attracting more customers, and driving our overall business growth. Below is a summary of the key deliverables provided:

Graphic Design

• The 95 Agency created branded visual assets for us, including menus, event flyers, social media graphics, and promotional materials.
• They maintained a consistent design aesthetic that reflected our restaurant's modern yet welcoming vibe.

Marketing Strategy

• A detailed marketing strategy was developed to align with our business objectives, balancing both short-term promotional activities and long-term brand growth.
• The agency conducted market research and competitor analysis, helping us position our restaurant more effectively within Atlanta’s competitive dining scene.

Business Consulting

• We received strategic consulting on growth opportunities, improving operational efficiencies, and strengthening our market positioning.
• The team also assisted in refining our brand identity, defining our ideal customer base, and improving the guest experience.

SMS Marketing

• The 95 Agency set up and managed SMS campaigns that allowed us to directly engage with customers, promoting special offers, events, and new menu items.
• They also integrated these efforts with our loyalty program, helping drive repeat visits and enhance customer retention.

Email Marketing

• They designed and executed email marketing campaigns to keep our customers informed about upcoming events, menu updates, and promotions.
• Targeted email sequences were also implemented to build stronger relationships with both new and returning guests.

Event Marketing

• The team assisted in planning and promoting both in-house and external events, such as live music nights, themed dinners, and private bookings.
• They coordinated with influencers, local businesses, and media outlets to amplify event visibility and generate buzz.

Food Photography

• Professional food photography was provided to highlight our menu offerings. These high-quality visuals were used across social media, websites, and promotional materials.
• Signature dishes and seasonal menu items were particularly emphasized.

Social Media Management & Marketing

• The 95 Agency managed our social media accounts across platforms like Instagram and Facebook. They handled regular posting, community engagement, and creative campaigns to help build our brand presence and connect with customers.
• Performance was monitored, and we received regular reports to track growth and engagement.

Paid Social Media Ads & PPC (Pay-Per-Click)

• They handled the design, execution, and optimization of paid social media ads on platforms like Facebook and Instagram, along with PPC campaigns on Google Ads.
• The goal of these efforts was to drive traffic, increase reservations, and raise awareness of special promotions and events.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The 95 Agency demonstrated strong project management throughout our collaboration. They consistently delivered items on time, adhering to the agreed-upon deadlines for every phase of the project, from graphic design to marketing campaign rollouts. Their team maintained clear communication, ensuring we were always informed about progress and any adjustments along the way.

Whenever we had new requests or needed to shift priorities, The 95 Agency was highly responsive and adaptable. They promptly addressed our needs, whether it was updating a marketing strategy, adjusting a social media post, or revising event promotions. Their ability to respond quickly to feedback and make necessary adjustments showed their commitment to ensuring our satisfaction and success.

Overall, The 95 Agency managed the project efficiently, ensuring that all deliverables were executed smoothly and met our expectations. Their professionalism and responsiveness made the entire process seamless for us.

What was your primary form of communication with The 95 Agency?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about The 95 Agency was their ability to seamlessly blend creativity with strategy. They didn’t just deliver eye-catching designs or marketing campaigns; everything was tailored to our business goals and based on real market insights. Their deep understanding of the restaurant industry and our target audience allowed them to craft strategies that truly resonated with our customers.

Another impressive aspect was their level of personalization. They took the time to understand our brand and our vision, ensuring that every campaign and deliverable reflected the unique essence of our restaurant. Their team was proactive, often going above and beyond with innovative ideas and suggestions to help us stand out in a competitive market.

Overall, their creativity, strategic thinking, and commitment to delivering results made The 95 Agency truly unique and an invaluable partner in our growth.

Are there any areas for improvement or something The 95 Agency could have done differently?

None 

BACKGROUND

Please describe your company and position.

I am the Tradeshow Director of Bronner Bros

Describe what your company does in a single sentence.

African American hair care products and trade show

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The 95 Agency to accomplish?

• Re-brand a 77 year old haircare line
• Create design that was more up to date
• Create content that would drive traffic
• Manage all social media channels
• Create a website that was more user friendly
• Manage and build our brand in the haircare community

SOLUTION

How did you find The 95 Agency?

• Online Search
• Clutch Site

Why did you select The 95 Agency over others?

• High ratings
• Close to my geographic location
• Great culture fit

How many teammates from The 95 Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The 95 Agency provided a comprehensive range of services to Bronner Bros, covering various aspects of branding, marketing, and digital presence. Here is a detailed breakdown of the scope of work and key services offered: 

• Branding: 
  • Conducted brand audits and analysis to understand Bronner Bros' current brand positioning. 
  • Developed brand strategies focusing on brand identity, voice, values, and messaging. 
  • Created brand guidelines to ensure consistency across all marketing channels and communications. 
• Graphic Design: 
  • Designed logos, visual assets, and branding materials aligned with Bronner Bros' brand identity. 
  • Developed marketing collaterals such as brochures, flyers, banners, and posters. 
  • Created digital graphics for social media, email campaigns, and website elements. 
• Videography and Photography: 
  • Produced high-quality videos showcasing Bronner Bros' products, services, and events. 
  • Conducted photoshoots for marketing materials, product catalogs, and social media content. 
  • Edited and enhanced video and photo content to maintain brand consistency and appeal. 
• Marketing Strategy: 
  • Developed comprehensive marketing strategies tailored to Bronner Bros' target audience and industry trends. 
  • Conducted market research, competitor analysis, and customer segmentation. 
  • Defined marketing objectives, KPIs, and timelines for campaign execution. 
• Digital Marketing: 
  • Managed digital marketing campaigns across various platforms such as social media, search engines, and email. 
  • Implemented SEO strategies to improve Bronner Bros' online visibility and organic search rankings. 
  • Monitored and optimized digital advertising budgets for maximum ROI. 
• Paid Advertising: 
  • Created and managed paid advertising campaigns on platforms like Google Ads, Facebook Ads, and Instagram Ads. 
  • Developed ad creatives, conducted A/B testing, and optimized ad performance based on analytics. 
  • Utilized retargeting strategies to engage and convert potential customers. 
• Creative Direction: 
  • Provided creative direction for marketing campaigns, content creation, and brand storytelling. 
  • Collaborated with internal teams and external partners to ensure creative consistency and alignment with brand objectives. 
  • Conceptualized and executed innovative ideas to enhance Bronner Bros' brand image. 
• Web Design and Development: 
  • Designed and developed a responsive, user-friendly website for Bronner Bros. 
  • Implemented e-commerce functionality, if applicable, to facilitate online sales and transactions. 
  • Optimized website performance, navigation, and UX for increased engagement and conversions. 
• Influencer Marketing and Brand Collaborations: 
  • Identified and collaborated with influencers and industry partners to promote Bronner Bros' products and services. 
  • Negotiated partnerships, sponsorship deals, and influencer campaigns to reach a wider audience. 
  • Tracked and analyzed the impact of influencer marketing efforts on brand awareness and customer acquisition.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Brand Awareness: 
  • Measured through brand visibility metrics such as website traffic, social media impressions, and search engine rankings. 
  • Achieved specific growth percentages over a defined period to demonstrate successful brand exposure. 
• Improved Customer Engagement: 
  • Tracked metrics like social media interactions, comments, and shares to gauge audience engagement. 
  • Met benchmarks for increased engagement rates across platforms as a measure of improved brand engagement. 
• Enhanced Lead Generation: 
  • Monitored lead acquisition through website forms, newsletter sign-ups, and contact inquiries. 
  • Achieved goals for monthly or quarterly lead generation growth, showcasing successful marketing strategies. 
• Increased Sales and Revenue: 
  • Measured sales conversions from digital marketing campaigns, e-commerce platforms, and offline channels. 
  • Reached revenue targets aligned with marketing efforts, demonstrating tangible business growth. 
• Positive Brand Sentiment: 
  • Monitored online reviews, customer feedback, and sentiment analysis to gauge brand perception. 
  • Saw a consistent increase in positive sentiment scores as an indicator of brand reputation improvement. 
• ROI on Marketing Spend: 
  • Calculated ROI from paid advertising, influencer collaborations, and marketing campaigns. 
  • Compared ROI metrics against industry standards or previous benchmarks, evaluating campaign effectiveness. 
• Website Performance Metrics: 
  • Tracked website metrics such as bounce rate, time on page, and conversion rates. 
  • Achieved improvements in these metrics, signifying enhanced UX and website effectiveness. 
• Influencer Marketing Impact: 
  • Measured influencer campaign performance through metrics like reach, engagement, and conversion rates. 
  • Evaluated the ROI of influencer partnerships based on generated leads, sales, and brand exposure. 
• Brand Consistency and Recognition: 
  • Conducted brand recognition surveys or studies to assess the impact of branding efforts. 
  • Achieved increased brand recall and consistency scores among target audiences. 
• Customer Retention and Loyalty: 
  • Monitored customer retention rates, repeat purchases, and loyalty program engagement. 
  • Met goals for improving customer retention metrics as a measure of brand loyalty and customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes the delivered all deliverables on time even when we provided them with little to no time. They were very helpful and creative in a short amount of time

What was your primary form of communication with The 95 Agency?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their adaptability and creativeness. It was everything that we were looking for

Are there any areas for improvement or something The 95 Agency could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the Operation Manager of JTM Enterprise

Describe what your company does in a single sentence.

JTM enterprise is a facility maintenance company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The 95 Agency to accomplish?

• Website

SOLUTION

How did you find The 95 Agency?

Past work

Why did you select The 95 Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Great at what they do

How many teammates from The 95 Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

King & 95 agency was able to bring JTM vision to light from the logo, branding, and creating a user friendly website where customers can easily know scope of work and service we provide and past performance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The work speaks for itself, King said two weeks and some change and the work was delivered in two weeks but was delivered with everything we asked for!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was professional, everything was done on time if not before time

What was your primary form of communication with The 95 Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The skill set that they offer and bring to the table it’s nothing that 95 agency can’t do and they good people. They always delivered outstanding work.

Are there any areas for improvement or something The 95 Agency could have done differently?

Improvement not really, 95 agency pride themselves on out doing previous work so they stay improving to the point this company has no weakness just winners

BACKGROUND

Introduce your business and what you do there.

I’m the first lady of Emmanuel Christian Fellowship Church Inc. We’re a religious organization with a non-denominational church.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The 95 Agency?

We needed to update our website and refresh our marketing strategy. We wanted our church to get noticed on social media.

SOLUTION

What was the scope of their involvement?

I initially contacted The 95 Agency to design signage and update our website. During the discovery phase, The 95 Agency asked us to fill out a questionnaire to get information about our church and brand guidelines. 

The 95 Agency is still working on our site’s development. We’ve provided the written content, and they’ve designed and developed it. 

Moreover, The 95 Agency has recently designed postcards, a retractable banner for our church’s lobby area, and a wall decal. They ensured their designs matched our color scheme. We gave them the idea of what we wanted for the designs, and The 95 Agency has organized a photo shoot of my husband and me to include our photo on the banner and postcards. The postcards have our church’s contact information, and we plan to distribute them in our community.  

What is the team composition?

We’ve worked with a total of 3–5 designers from The 95 Agency. We’ve worked with different designers and web developers. 

How did you come to work with The 95 Agency?

One of The 95 Agency’s staff members attended our church, and that is how we met their company. We selected The 95 Agency because we liked their work portfolio.

How much have you invested with them?

We’ve invested less than $5,000 with The 95 Agency.

What is the status of this engagement?

We started working together in December 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since this project is ongoing, we don’t have quantitative metrics yet. However, The 95 Agency has a good eye for design. They’ve walked us through the process and ensured their designs were cohesive with our brand. Additionally, an installer came to our church to install the wall decal and ensure it was installed correctly. 

Moreover, The 95 Agency's online payment system was new to me. This was a learning curve for me, and The 95 Agency has taught me the payment process patiently and helped me understand it easily.

How did The 95 Agency perform from a project management standpoint?

The 95 Agency meets deadlines and stays on budget. We communicate through phone calls and emails.

What did you find most impressive about them?

I’m most impressed with The 95 Agency’s professionalism and excellent service — their staff is always welcoming and helpful. 

Are there any areas they could improve?

I can’t think of everything for The 95 Agency to improve. 

Do you have any advice for potential customers?

If you’re looking for a professional and timely agency, I recommend working with The 95 Agency — their work is amazing. 

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a consumer products company.

OPPORTUNITY / CHALLENGE

What business challenge or opportunity were you trying to address with The 95 Agency?

We needed someone to provide us with branding, web development, and product design.

SOLUTION

What was the scope of their involvement?

We started the project by providing them with a product design of a planner through PDF. They then used their software to develop the final product and presented them to us ready to be printed.

They’re currently developing my website, business plan, and brand trademark. Other than that, they’ve also purchased the domain and created a logo based on my choice of color template, font, and style.

What is the team composition?

I’m directly working with King (Co-Founder).

How did you come to work with The 95 Agency?

King has a strong social media presence and I’ve actually been following them for quite some time. I decided to hire them because I was intrigued by the work that they were doing.

How much have you invested with them?

So far, we’ve invested around $10,000.

What is the status of this engagement?

Our ongoing partnership started in February 2022.

RESULTS & FEEDBACK

 What evidence can you share that demonstrates the impact of the engagement?

Everything that I’ve requested has been executed and they always accommodate me any time there’s a correction that needs to be made. I’m very appreciative of their communication as it makes for a beautiful project.

How did The 95 Agency perform from a project management standpoint?

They perform well from a project management standpoint, as they meet their deadlines and consistently stay on budget. Some aspects of the projects did take a bit longer at different points of the development, but I don’t necessarily think it was due to a lack of service on their part.

We use Trello to manage the project and typically communicate through text and email.

What did you find most impressive about them?

We’re most impressed with their approach to communication — I always feel like I’m always being heard whenever I address my concerns or feedback.

Another impressive thing about The 95 Agency is how helpful and professional they’ve been in helping us as a nonprofit agency. We’ve definitely established a great relationship with their team.

Are there any areas they could improve?

They could maybe pay more attention to the little details of the product they’re developing, because I feel like there are certain parts of it that should’ve been corrected before presenting them to me for feedback.

However, they do resolve those issues quickly, so I don’t really have too much constructive criticism.

Do you have any advice for potential customers?

My advice is to make sure you define the requirements of your project clearly to make the development process go smoothly.

BACKGROUND

Introduce your business and what you do there.

I’m the media consultant for YEAP (Young Economics Awareness Program).

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The 95 Agency?

We needed someone to help us build and design a pitch deck and website.

SOLUTION

What was the scope of their involvement?

The 95 Agency produced a pitch deck that enables us to present our organization to celebrities and prominent figures for donations. They also helped develop a website to increase our awareness and cover our program for vital information.

The pitch deck was submitted in PDF format, and they handled all the design and content writing aspects of the entire project. We just gave them a bit of background on our business, but they did the overall research for the statistics to round out all the information that we needed to convey.

As for the website, they had a custom design and also provided us with content writing, security, maintenance, and support.

What is the team composition?

We worked with the founder, a copywriter, and a web designer.

How did you come to work with The 95 Agency?

We learned about the owner of The 95 Agency from a mutual friend. I looked at their website and decided to hire them based on their amazing portfolio.

How much have you invested with them?

We spent roughly around $2,500.

What is the status of this engagement?

We worked on this project in April 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We measure the success of the project based on their turnaround time, as everything was delivered even before the allotted time frame — this gave us more opportunities to learn more about the process.

How did The 95 Agency perform from a project management standpoint?

Their project management was great as we utilized a project management board to streamline the project, share documents and key information, and made sure everything was aligned correctly.

We mainly communicated through email and the project management platform.

What did you find most impressive about them?

We were highly impressed with their creativity, technical knowledge, and attention to detail.

Are there any areas they could improve?

I can’t think of anything they need to improve on.

Do you have any advice for potential customers?

I would just advise you to fully understand what you’re trying to do and be sure about your idea and business, because they can assist you in so many ways.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a cleaning services company; we do janitorial, snow removal, and construction cleaning services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The 95 Agency?

We wanted to increase our exposure through a user-friendly website that showcased our services.

SOLUTION

What was the scope of their involvement?

The 95 Agency are designing and developing our website from scratch; they’ve walked us through every step of the process and have implemented everything we needed on the platform. In terms of content, they provide pictures and everything else.

What is the team composition?

We’ve been working mainly with King (Owner), and he has his team working behind the scenes.

How did you come to work with The 95 Agency?

My son referred them to us.

How much have you invested in them?

We’ve spent $750 with them so far.

What is the status of this engagement?

We started working together in April 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been doing everything I required them to and are professional — I give them a ten out of ten because The 95 Agency are great at what they do.

How did The 95 Agency perform from a project management standpoint?

Project management has been excellent. They’re also punctual and communicative with us, and we use phone calls to talk to each other.

What did you find most impressive about them?

They’re committed to providing us with a good service rather than just focusing on the money — this distinguishes them from other providers.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — they’re affordable, and everything has been great since the start of the project.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Time 2 Eat, a refrigerator café.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The 95 Agency?

We needed marketing, branding, and website development services. We wanted to do three mockups.

SOLUTION

What was the scope of their involvement?

Upon reaching out to The 95 Agency, we told them our ideas. We didn’t know how to market, but they helped us bring our ideas to life. The team worked on social media, specifically Instagram and Facebook. Also, they developed our WordPress website from scratch, created our logo, and did some branding and UX/UI design. We provided the content we wanted on the website, such as the about us information.

What is the team composition?

We worked hand-in-hand with one person. He told his team what we needed, and they created everything else.

How did you come to work with The 95 Agency?

We searched online for someone local and looked at their work for other people. It was really clean and professional. Overall, we hired them for all the good reviews we found and their previous work; we felt they were the best fit for us.

How much have you invested with them?

We roughly spent $6,500 for the mockup, branding, logo, and so on.

What is the status of this engagement?

We worked with them from January–February 2022. They did everything within a month.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Overall, they created a way for us to receive the attention we needed. Our numbers went up on social media, and people want to know more about our company, which is a plus.

How did The 95 Agency perform from a project management standpoint?

Communication was effective. We were always able to reach someone, and they always got back to me promptly. Moreover, they put everything we needed together within the timeframe we asked.

We communicated over emails, phone calls, and virtual meetings.

What did you find most impressive about them?

Their branding work and design were outstanding. Everything was unique and original; they never created something that looked like something we’d already seen.

Are there any areas they could improve?

No, I don’t have anything negative to say. Everything worked out well.

Do you have any advice for potential customers?

Be prepared and have all your information ready to go. Once you talk to them, they’ll be ready to get the project rolling.

BACKGROUND

Please describe your company and your position there.

I am the owner and executive coach at Explore Options Coaching. Explore Options Coaching llc is where we focus on executive and leadership development. Helping individuals and teams to maximize their full potential!

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The 95 Agency, and what were your goals?

Our website and brand was outdated and wasn’t at all user friendly. The 95 agency was able to talk through our specific goals and deliver on the vision. The goals that were fully met was first, rebranding the site to attract the level of clients. Secondly, rebrand the messaging, services and solutions to ensure it spoke to what organizations are seeking. Lastly, we wanted the site to be user friendly, sleek and also impactful. I’m happy to say all of our goals were met and exceeded our expectations!

SOLUTION

How did you select this vendor and what were the deciding factors?

I was seeking professionalism, reputation, customer service and most importantly and agency that was able to deliver results!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our team had a consultation to talk through our goals, key deliverables and the vision of Explore Options Coaching. The project manager was very timely and consistent with communicating a process and timeline of the deliverables. They were very tech savvy and was able to collect information from me and my team with utilizing a portal with single sign ins. My documents were kept private and confidential. This was a very seamless process!

How many people from the vendor's team worked with you, and what were their positions?

3-Project Leader, Creative Artist and Administrator

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching and sharing our rebrand it was almost instantly we started receiving consultations for services!

Describe their project management style, including communication tools and timeliness.

The 95 agency, project management style was seamless and the team worked cohesively for one common goals!

What did you find most impressive or unique about this company?

Their professionalism and customer service were unmatched! The attention to detail created my organization a solid brand!

Are there any areas for improvement or something they could have done differently?

Absolutely none!

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Rebel and Muse Handcrafted, a luxury, hand-poured candle line located in Birmingham, Alabama.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The 95 Agency?

Initially, we had to do a website makeover, so we hired The 95 Agency. Later into our engagement, they also started helping me with a rebranding process that encompasses marketing and advertising.

SOLUTION

What was the scope of their involvement?

First, The 95 Agency completely revamped my existing website and integrated it into Shopify. After that, I discovered that they could also manage our rebranding, so we started working on that side too. Currently, we’re working towards a relaunch of my entire company.

Their involvement includes label manufacturing, product and brand photography, marketing, and advertising. Additionally, The 95 Agency provides me with business consulting services. This is my first time having a website that I can manage, so they’ve been teaching me how to operate its backend, and they give me tips on how to increase my revenue and scale my company.

What is the team composition?

I only work directly with King (Founder), but I’ve seen photographers and a copywriter from The 95 Agency working on my project. I don’t know who the copywriter is, but this person is great and writes the best ads.

How did you come to work with The 95 Agency?

A friend of mine recommended The 95 Agency to me, and I saw the work that they had done for my friend’s brand. Once we got introduced to them, we basically hit the ground running.

How much have you invested with them?

We’ve spent over $5,000.

What is the status of this engagement?

We started working together around July 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our best result is, of course, that our sales have increased. My website is also more streamlined and clean now, and I know how to operate its backend. Now that we’ve added Shopify, everything is simpler.

Additionally, the quality of the content that The 95 Agency helps me create has definitely made a difference in the responses we get and the engagement in social media.

How did The 95 Agency perform from a project management standpoint?

The 95 Agency redesigned my website in less than a week, which was a surprising and amazing turnaround time. Additionally, their customer service and communication skills are impressive. They break everything down into steps, walking us through the process and ensuring that we remain included at all times.

They have an entire portal through where I can communicate with them directly. Initially, King provided me with my own login credentials and walked me through this portal’s backend. In there, I can see our agreement, the list of services that they’re providing, and a breakdown of those services so that nothing gets lost in the translation.

What did you find most impressive about them?

The 95 Agency’s experience, communication skills, and professionalism are their most impressive assets. Additionally, I feel that I’m getting more than what I’m paying for — they underpromise and overdeliver.

Are there any areas they could improve?

No. I haven’t run into any issues working with The 95 Agency yet.

Do you have any advice for potential customers?

Come in with a blueprint for what you want. Even if you don’t know exactly how you want things to go, have some direction before engaging with The 95 Agency. They can’t read minds nor create something great from thin air; they need your vision to help them deliver what you’re looking for.