What evidence can you share that demonstrates the impact of the engagement?
It’s difficult to track, because we weren’t looking for more users, but rather a more stable system. We have about 20,000 users and there are times when a large number of them all start to communicate, which is activity the platform can now handle. Our database connections never time out anymore, nor do we have any issues saving. The system 7Factor Software has built is properly commented and follows a modern framework, so it’s accessible by our whole team now.
The improvements made in the solution have probably doubled our efficiency. Our accounting department’s workflow has refined, as they now have access to their own dashboard and automated processes.
How did 7Factor Software perform from a project management standpoint?
The team has been great in terms of communication. They’ve been very accommodating, welcoming us to their own offices for periods of collaboration. The team has also given us access to their Slack channel dedicated to the project, so we can see their communication and where they are in the timelines. 7Factor Software also uses Clubhouse, so we’re able to see their progression on stories and efforts.
What did you find most impressive about them?
The team goes above and beyond to provide transparency and stellar communication. Not only do I never have to worry about them not getting back to me, but they also have an excellent way of explaining technical aspects of the project to our non-technical stakeholders. It’s been a huge help and allows everyone involved to understand exactly where we are and what’s going on.
Also, 7Factor is an exceptionally knowledgeable group. We haven’t run into a single task the team didn’t know how to accomplish.
Are there any areas they could improve?
We slipped on the initial timelines, but we can’t entirely fault them because no one realized how big the project itself really was. It’s a minor complaint at best.
Do you have any advice for potential customers?
Be prepared to give 7Factor Software as much information as you can about exactly what you want to have done. You’ll move along very quickly once the team knows what they’re working on.