Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Not yet because, as I've already said, we're still working on things together. The pitch deck has been sent out to people here and there. It is finished, but at the same time, we're just cleaning one or two things up.
We have spoken to a few people about it and the feedback we've received has been excellent.
How did 500 Designs perform from a project management standpoint?
It's been pretty straightforward for us. As you can imagine, the communication on a daily and weekly basis was mainly done via email. When help was needed, we reached out to them. We also held a Skype call every single Thursday and depending on what progress had been throughout the week, they could range from one to two hours. We covered a lot of work on these calls.
They were really helpful, but it was on the Skype calls that we got a lot of the work done because we discussed everything that went on in the week and what changes needed to be made. Once they were discussed, the guys went off and made the changes that were necessary and did the work on their side. Then, we followed up with a call the following Thursday again. We just kept working along that way.
What did you find most impressive about 500 Designs?
The level of work they do is extremely good and their communication skills are fantastic.
The pitch deck and financials are excellent. We're pretty confident we wouldn't have received the pitch deck and financials up to the standard that we've got from 500 Designs from anyone else. We're exceptionally delighted with the work they've done. They've been really helpful. If we had a question on the deck, or we wanted something changed, or we weren't too sure about something on the financials, they always cleared it up in an instant. If we sent them an email, they came back to us straight away. Changes were made very fast. There was no delay in the work to be done.
Are there any areas 500 Designs could improve?
Not at all, no. As I said, we don't think we would have gotten the same service from anyone else. The relationship we have with them is pretty fantastic. It's natural. Obviously, we didn't know the guys before we started working with them, but they're so easy to work with and they're very, very helpful and understanding. Their knowledge and what they do is at an extremely high level as well, so that definitely helps with the content.
The client attributes their organic, close relationship to the founder at 500 Designs for the superior quality of service they have received. Response times for questions and change requests were very fast and the rate seems reasonable.