4TH AND BAILEY

BACKGROUND

Please describe your company and your position there.

I am the owner of Sweet Smackin' Treats in Atlanta, GA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 4th and Bailey?

Our company ran into issues where we felt that our system was being compromised. This company was able to remotely handle my project and to be able to patiently explain what was happening and what I needed to do to resolve the issues I was having with my computer.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have worked with the owner years ago and knew that he was very knowledgeable and that I could trust that he would listen and be able to solve my issue remotely.

Describe the project in detail and walk through their service package.

I noticed that cloud files were showing up on my computer that belonged to other people. I would delete them and new files would appear days later. I became very concerned because the files belonged to multiple people who I had no knowledge of. The vendor team was able to remotely log in and see what issue I was having and be able to resolve it and put security features in place for me.

How many resources from the vendor's team worked with you, and what were their positions?

I worked directly with the company owner.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The diagnosis was clearly explained as to my issue and what caused it. Mr. Mosley was able to share his expertise, remove the files, and correct the underlying cause of the cloud files sharing. Additionally A secure Anitvirus was installed to help protect me in the future.

How effective was the workflow between your team and theirs?

Everything was handled very clearly. A Zoom called was setup via email. A call was made to me the day and time of our meeting. A remote access connection was setup initially and remains on my desktop for any future support.

What did you find most impressive or unique about this company?

This company is very professional and takes the time to explain what they are doing and why. I am a small company, but I do like to stay involved in all aspects of my company growth.

Are there any areas for improvement or something they could have done differently?

No, I was very impressed and satisfied with the services provided by 4th and Bailey.

BACKGROUND

Please describe your company and your position there.

I am a partner in a law firm that provides legal services to small to mid-size business owners.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 4th and Bailey?

We hired 4th and Bailey to solve certain specific IT problems that we could not solve on our own.

SOLUTION

How did you select this vendor and what were the deciding factors?

I got to know 4th and Bailey's owner through business networking events. As I got to know the company through my engagement with its leadership, I decided to use the 4th and Bailey for IT problem solving.

Describe the project in detail and walk through their service package.

4th and Bailey is a true champion of an IT company. That is, the company seeks to deliver winning solutions to its clients at every point of delivery and at all times. My company and my work, like many others, depend heavily on technology. For most of us, the technology that we use must work consistently. The truth is that when technology does not work, other things are impacted drastically.

On many occasions, 4th and Bailey has come to my rescue in solving technology problems. Solving these problems was crucial to the effective and efficient delivery of my services. On more than one occasion, 4th and Bailey worked tirelessly to solve the problems at hand. From my experience working with this company, there are two things that I noticed that I liked the most. First, I was impressed by the company's methodical approach to solving technology problems.

The company's patient step-by-step approach to diagnosing the real problem was something that I have not seen in other technology IT companies. The second thing that impressed me was the company's culture of excellence. I have had the fortunate opportunity to work with more than one member of the 4th and Bailey's team. The company's commitment to excellence doesn't not stop with its leadership.

I have seen this not only in the way that the company delivers its problem-solving services but also in the follow-up after the services have been delivered to confirm that the solutions provided by the company still work well. Here's wishing much success to 4th and Bailey.

How many resources from the vendor's team worked with you, and what were their positions?

I worked directly with 4th and Bailey's owner on some occasions. I also worked with one of the company's team members on other occasions.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They have always finished projects timely. They have also been good about following up, after the project has been completed, to confirm that the solution is still working well. This is one thing that I really like about the company.

How effective was the workflow between your team and theirs?

Whether the services was being provided by the CTO or one of the team members, there was a consistent flow of information and communication between the CTO and team member such that the solution provided to me was timely, efficient, and effective.

What did you find most impressive or unique about this company?

From my experience working with this company, there are two things that I noticed that I liked the most. First, I was impressed by the company's methodical approach to solving technology problems. The company's patient step-by-step approach to diagnosing the real problem was something that I have not seen in other technology IT companies.

The second thing that impressed me was the company's culture of excellence. I have had the fortunate opportunity to work with more than one member of the 4th and Bailey's team. The company's commitment to excellence doesn't not stop with its leadership. Their excellence is baked into their DNA with such a high level of service that runs through the entire team.

Are there any areas for improvement or something they could have done differently?

No. In 4th and Bailey's instance, there is nothing that I can say that I wish the company had done differently. In fact, there were occasions when it was difficult for the company to be more efficient due to my inefficiencies in locating important information that they needed to solve my technology problems.

BACKGROUND

Please describe your company and your position there.

We are a complete online company that provides products and services in the fitness, health and wellness industry. I'm the CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 4th and Bailey?

They helped us with a variety of needs, including website design, branding, targeting, SEO, our domain name system, IT, and all our integrations. 

What were your goals for this project?

We wanted to make sure the brand was displayed well, and we needed a complete, working model to ensure our customers could easily order our products and services with no down time.

SOLUTION

How did you select this vendor?

A family member recommended them to us. They had the products and skills we needed for a successful company relaunch. 

Describe the project and the services they provided in detail. 

They designed and developed a total business management solution. At the beginning of the project, we had a simple shopping cart. We've since transitioned into a full affiliate program that enables us to reach new customers, sustain existing clientele, and provide greater value.

What was the team composition?

We currently work with one team member, but have the option to expand the team as we grow. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The old version of our business faced several outside challenges before this collaboration. Since hiring them, we've streamlined our process and are in a better position to succeed. 

How was project management arranged and how effective was it?

They were always professional and productive, and their level of detail is unmatched by other vendors.

What did you find most impressive about this company?

We really appreciated having direct access to them. They set up a real partnership with us and became an important part of our company. Our vision came to life with their help.

Are there any areas for improvement?

I have no areas they should improve at this time. 

BACKGROUND

Introduce your business and what you do there.

I’m the Owner of Big 6 BAR-B-QUE. We’re a food stand and catering service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 4th and Bailey?

I wanted more customers to see what my business has to offer, so I hired 4th and Bailey for their marketing expertise.

SOLUTION

What was the scope of their involvement?

4th and Bailey designed and produced various marketing materials to advertise my business. Their deliverables include brochures, coupons, etc. I’m not a marketing professional, so I just communicated a few aspects of my business and sent pictures of the restaurant. They took control of the project from there.

Lionel (Information Technology Consultant, 4th and Bailey) works with another third-party web developer to maintain and support our website. He helped create our mobile app by providing UI consulting expertise for the frontend design. We plan on contracting Lionel to continually support the app. Lionel also performs other consultations services for us on an ad-hoc basis. As an example, he worked with me to find a Merchant Service Provider, other than PayPal. The money we gained by switching providers, has increased our revenue.

What is the team composition?

Lionel is our sole point of contact.

How did you come to work with 4th and Bailey?

They were recommended to me by a family member who had worked with them previously. I reached out and gave them a small project. Lionel performed well, so I kept giving him work and the relationship evolved from there.

What is the status of this engagement?

We started working together in early 2018 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Lionel is excellent at what he does. We’re a BBQ place, so it’s hard to get customers to notice us as a high-quality establishment. 4th and Bailey provided marketing materials that give off a good impression and makes us look more professional than similar restaurants. We wanted something a little different, and that’s what Lionel brings to the table. His efforts have led to an increase in our online sales.

How did 4th and Bailey perform from a project management standpoint?

I email Lionel almost every day. He’s a strong communicator and makes himself available to me at any time. The accommodating approach makes me feel comfortable reaching out whenever something is on my mind.

What did you find most impressive about them?

They’re flexible and patient. I forget to do things on my end all the time, but he’s quick to remind me of important deadlines. Lionel’s knowledge and passion show through his work.

Are there any areas they could improve?

I can’t think of anything significant improvements. He’s a good guy.

Do you have any advice for potential customers?

Communicate your vision and watch them go to work. They’ll accomplish what you need.

BACKGROUND

Introduce your business and what you do there.

I own two companies. I have a barbecue restaurant called Smokie’s Bar-B-Q, and my other company is C.S. Security LLC, which provides unarmed and armed guards and private investigators. Both companies are based in Addison, Texas.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 4th and Bailey?

I felt that the website for my barbecue restaurant was outdated. And I was having a poor experience with a website developer in regard to my security company. I hired 4th and Bailey to develop new websites for both of them and to increase my search engine rankings.

SOLUTION

What was the scope of their involvement?

4th and Bailey developed brand new websites for each of my businesses and conducted SEO to improve my online rankings. They also designed a new logo for the barbecue restaurant and added an online ordering gateway.

What is the team composition?

I worked directly with Lionel, the owner.

How did you come to work with 4th and Bailey?

I met Lionel through a mutual friend. We discussed the problems I was having and what he could potentially do to help me.

What is the status of this engagement?

We began working together in July 2017. 4th and Bailey continues to provide website updates and SEO services for both businesses.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My restaurant’s website looks much more modern now, and my menu is displayed in a much more appealing way. So many people will eat with their eyes, and the new site takes advantage of that.

The website for my security company is similarly more modern, and I have seen more business as a result of the SEO project. I am generating more leads, and my revenue since April has increased from an average of $3,000 to almost $13,000 per month.

How did 4th and Bailey perform from a project management standpoint?

Lionel had a quick turnaround on all tasks. He was punctual and made sure everything was in order. We grew to be friends, but we had a very businesslike relationship.

What did you find most impressive about them?

He’s a perfectionist, and I’ve seen the results. He delivers on what he promises, and the consistency of his work was admirable. He never got sloppy. The work was done well the whole time. I don’t know what I would have done without him.

BACKGROUND

Please describe your company and position.

I am the Executive Admin of Antler International

Describe what your company does in a single sentence.

Wholesaler for the Oil and Energy field.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 4th and Bailey to accomplish?

IT Security and Consult

SOLUTION

How did you find 4th and Bailey?

Referral

Why did you select 4th and Bailey over others?

• High ratings
• Close to my geographic location
• Referred to me

How many teammates from 4th and Bailey were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I couldnt explain the scope of work. But I do know that I am protected and when I do have questions, they are fully answered!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The knowledge I have gained from 4th and Bailey is substantial. They take their time to understand what we were looking for and how to implement it. 4th and Bailey has gone above and beyond when it comes to customer support. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

100% on time delivery. 110% with having needs met. 

What was your primary form of communication with 4th and Bailey?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The people at 4th and Bailey are the most impressive to me. There knowlegde base, implementations, and curtious manners are a breath of fresh air!  

Are there any areas for improvement or something 4th and Bailey could have done differently?

Not at all. We are MORE than satisfied! 

BACKGROUND

Please describe your company and position.

I am the President of Supplyworx LLC

Describe what your company does in a single sentence.

Distributor of process control products and services for oil and gas and various markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 4th and Bailey to accomplish?

• IT help

SOLUTION

How did you find 4th and Bailey?

Personal Reference

Why did you select 4th and Bailey over others?

• Referred to me
• Company values aligned
• They know what they are doing

How many teammates from 4th and Bailey were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

4th and Bailey has handled our IT services and training for all things computer and internet.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Did 4th and Bailey's work help us use our computers effectively? Yes, before we left the office.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always

What was your primary form of communication with 4th and Bailey?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Lionel

Are there any areas for improvement or something 4th and Bailey could have done differently?

NO

BACKGROUND

Please describe your company and position.

I am the CEO of The Millis Group, Inc.

Describe what your company does in a single sentence.

Real Estate Development, Home Building & Office Building

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 4th and Bailey to accomplish?

• Change of Location - Install Updated Computer Devices and Software
• Capability to stay ahead of the competition with the newest Technology

SOLUTION

How did you find 4th and Bailey?

Referral

Why did you select 4th and Bailey over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from 4th and Bailey were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Relocted all devices and started from a shell base.  Built a very fine platform that works well for our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our technological and security capabilites far exceed our prior location.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered on time given the circumstances surrounding Covid. The management was excellent in every way, and we received an outsanding service.

What was your primary form of communication with 4th and Bailey?

In-Person Meeting

What did you find most impressive or unique about this company?

They treat you as if you are their only client.

Are there any areas for improvement or something 4th and Bailey could have done differently?

I can think of none.

BACKGROUND

Please describe your company and position.

I am the President and CEO of Daniel Steels Manufacturing LLC

Describe what your company does in a single sentence.

Fabrication of metal equiptment for the oil & gas industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 4th and Bailey to accomplish?

• IT services
• Internal issues with IT
• Equipment set up

SOLUTION

How did you find 4th and Bailey?

Referral

Why did you select 4th and Bailey over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from 4th and Bailey were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Setting up new computer equiptments
• Solving issues with existing equiptment

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Great customer service
• On time and on budget 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes, the project was on time and their respond was great.

What was your primary form of communication with 4th and Bailey?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

4th and Bailey demonstrated great customer service and impressive company values and culture.

Are there any areas for improvement or something 4th and Bailey could have done differently?

We are satisfy with their services the way it is.

BACKGROUND

Please describe your company and your position there.

I own Dr. Goat Beard & Facial Care, which makes all-natural beard oil.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 4th and Bailey?

I hired them for SEO and analytics research.

What were your goals for this project?

I wanted to generate more organic traffic through keywords, improve Google searches, and build a demographic analytics report.

SOLUTION

How did you select this vendor?

I knew 4th and Bailey’s IT consultant through a mutual friend. He explained the company’s services and I knew they were the perfect fit.

Can you go into detail about the services they provided and the scope of the project?

First, 4th and Bailey reviewed my current keywords and SEO efforts, specifically my website rankings on Google and Bing. The team then improve my site’s graphics, wording, and keywords. Lastly, they listed my company with Google’s My Business and its counterpart on Bing.

What was the team composition?

I worked directly with the IT consultant.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website was easy to find and experienced an increase in traffic. 4th and Bailey tracked those numbers, which helped us direct subsequent marketing efforts.

How was project management arranged and how effective was it?

4th and Bailey helped us stay on track to meet deadlines in a timely manner. We communicated by phone an email and used Cisco Webex to collaborate on projects tasks. Those tools made one-on-one collaboration easy.

What did you find most impressive about this company?

The team was knowledgeable and taught me a range of SEO topics that impacted my project’s results.