Custom Software and Web Development Agency
We help Australian companies with 50-200 staff digitally transform through strategy, user experience design and AI.
As one of Sydney’s most experienced software development agencies, over the last 21 years, we’ve grown into an award-winning team of over 60 local specialists.
Our 100% local team of digital strategists, user experience (UX) designers, product managers and developers proactively identify opportunities and deliver solutions that people love to use.
Our people, our processes and our culture are what set us apart.
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People: As a multi-year great place to work award winner we attract great talent. We select the top 0.5% of applicants who are not just technically skilled, but who have great attitudes, and communicate clearly.
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Process: Simple, proven processes refined over thousands of projects enabling our people to do their best work, resulting in enormous value to our clients.
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Culture: Not just words on a wall. The values and behaviours that we hire for, fire for, and empower our team to make decisions based on: Passion, Accountability, Transparency, Simplicity, Reliability, and Improvement.
Strategy
Our experienced digital strategists work with you to design solutions and roadmaps to achieve your project or business goals, by helping you understand how you can win in your space.
User experience design
Experiences your users will love. Human-centred designs and intuitive experiences to help you build a competitive advantage.
AI
Get ready, get ahead. Machine learning, AI and data readiness to prepare your organisation for the next big thing in technology.
Software development
End-to-end software development - from architecture to development, testing, deployment and ongoing innovation.
Staff augmentation
We place our local full-time software experts into your team, helping you turbocharge performance and deliver faster. Access hard-to-find skills and top software talent to scale up and down on demand.
headquarters
Recommended Providers
Focus
Portfolio
Integrity, Altus Traffic, NATA, SGFleet, Network 10, Merivale, Kennards Self Service, The Athlete's Foot
Enabling seamless service delivery
4mation works with Altus’s core business application, ensuring it runs seamlessly by providing high up-time, fixes and integrations. Our mission-critical work enables Altus to effectively deliver 2.5 million hours of traffic services annually and maintain the safety of their 1600+ staff.
The story
Altus Traffic is Australia’s largest professional traffic control services provider. They specialise in the expert management of traffic and compliance, assisting over 1,300 organisations.
Working with us since 2019, we have a transparent and open relationship with Altus. They rely on us to problem solve and provide solutions so that they can deliver their work safely and efficiently.
The challenge
Over 1600+ staff use the core business system we maintain, and with a fleet of over 1000 vehicles, it must be operational at all times. The core system feeds information to all of Altus’s users, including customer service, planners, allocators and traffic controllers who depend on the system to effectively do their jobs
The result
We act as the conduit between all applications, enabling Altus to make better-informed, data-driven decisions.
We know their system inside out, and they can turn to us whenever a challenge arises. “We ensure that their systems are robust, and Altus can rely on us to find and deliver solutions. We are their special forces team that solve their challenges,” says 4mation Business Analyst James Prijatna.
Ultimately our expert advice and ability to work with multiple third parties enable Altus to adopt new technologies, improve processes and create a safe environment for their staff.
To find out more how we help Altus, click here -A digital-swat team enabling seamless service delivery: Altus Traffic
Reviews
the project
Shopify Migration for Steel Supplying Company
"The team was great to work with and always friendly and supportive of our goals."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the Marketing Executive for Steel Builders. Steel Builders is New South Wales' largest supplier of steel to the domestic housing market.
For what projects/services did your company hire 4mation Technologies, and what were your goals?
The original Steel Builders website was launched back in 2015/6 on Magento and whilst it was fit for purpose back then, the company has evolved and grown to be NSW's largest supplier of steel and building products and we wanted our website to reflect that.
We do not have any in-house developers and a marketing team of 1-person (that's me!) and so we wanted to move to a platform which was easy to use and manage across all internal teams. Where we found that Magento was clunky and costly to add plug-ins, we found Shopify was much more user-friendly. We also wanted to refresh the look and feel of the website and improve monthly revenue and conversion rates.
How did you select 4mation Technologies and what were the deciding factors?
We were provided a choice of 3 developers by our digital agency, all of whom they had worked with before. We went through a process of chatting with all developers around what our needs were and what we hoped to achieve at the end of the migration. All 3 developers came back with proposals however 4Mations proposal was the closest to what we were looking for in terms of service level and outcomes.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We started off the project with a list of our non-negotiable improvements as well as a few "nice to have's". We laid these all out in order of priority and I worked with the team at 4Mation to work through each one. We worked together to build the Shopify website, both from scratch (design & templates) and to migrate all products across from Magento.
We have a lot of complicated products (such as custom sturctural steel items) that require the use of third party apps to calculate the price, depending on the weight, length and finish of the steel which 4Mation migrated across for us and liaised with the 3rd part app developers to make sure were running correctly. 4Mation also built a new quote request form for us, based on our digital agencies design and implemented this on to the new site.
Pre and post launch, our digital agency ran through some fixes to the site after an audit and both myself and the 4Mation team ran through these issues to resolve.
How many people from the 4mation Technologies team worked with you, and what were their positions?
We worked with 3 people from 4Mation. They were the Head of Strategy, Developer and Senior Business Development Manager.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
We have only been launched for 1 month but have already seen our conversion rate grow significantly (almost 30% compared to the previous period). We have also received lots of positive feedback about the ease of use of the new website and site speed from both internal staff and customers.
We are also finding that we are getting less calls with questions about the website as well as more people finding products easily.
Describe their project management style, including communication tools and timeliness.
The communication I had with the 4Mation team was great! If I had a question, they always answered promptly, and if they didn't know the answer to a question, they would investigate this for us. They were also efficient with time and managed to finish their part of the project with a few days to spare.
The post-migration support has been great too, with ad-hoc support being provided as needed.
What did you find most impressive or unique about this company?
The team was great to work with and always friendly and supportive of our goals. The entire team, from sales, to development were supportive of our needs and didn't try and do their own thing which I found a few other companies were wanting to do.
They let us have as much control over the project as we needed, but at the same time we trusted them with our business.
Are there any areas for improvement or something they could have done differently?
I know they offered this before we signed on but it would have been great to set up an instant messaging channel on slack to get quick answers to some basic questions. Even though we didn't get round to setting this up, the email support was great!
4Mation Technologies successfully developed a functional e-commerce website that increased the client's conversion rates by almost 30%. The platform also received positive feedback from its users. The team communicated well to answer questions and managed their time efficiently. They were friendly.