45RPM

What evidence can you share that demonstrates the impact of the engagement?

We’re still working with them because we’re really happy with their services. Tim was right about Google being a more efficient way of acquiring clients than Facebook. We’ve been tracking downloads, likes, registrations on the app, and the number of clients that complete the enrollment process. The numbers have skyrocketed. We measure these KPIs every week and have been completely satisfied with these numbers.

Due to the visibility that Tim has of our services, he’s able to understand how and why different strategies work. That has been very useful.

How did 45RPM perform from a project management standpoint?

Noriko has been excellent. My team has always expressed to me that she’s been an excellent partner. I’m not involved on a day-to-day basis, but they’ve told me that she is always available and solves problems quickly. My team has complained to me about other providers, and I know that it’s not easy to make them happy.

Also, I appreciate how Tim always attends our monthly meetings. I know that we’re a small client, but Tim is still willing to give a couple of hours every month to go deep into the analysis and insights of the project.

What did you find most impressive about them?

I’ve worked with similar companies in Mexico, and the majority of these firms have a limited, national view. 45RPM brings multinational experience to the table, which sets them apart.

Secondly, 45RPM is open to having success fees attached to their work. They believe in their work so much that they’re willing to stake their fees on it. This differentiates them as well.

Lastly, Tim is extremely knowledgeable and can understand our project from a design point of view and a technical point of view.

Are there any areas they could improve?

This is a minor thing, but there has been a bit of a language barrier. Our project manager speaks perfect Spanish, and we’ve benefitted from that day-to-day relationship. The problem is that Tim has many insights and ideas but isn’t completely fluent in Spanish. This tends to break up the energy and synergy of the group during meetings. Overall though, everything is working out very well.

Do you have any advice for potential customers?

My advice would be that, if they’re based in Mexico, they should connect directly with Tim and Noriko at the same time. If you have someone who’s fluent in English, that will make discussions easier.

Aside from that, let 45RPM do their work. Make sure that they understand what they’re doing, but also give them the freedom to explore their ideas. Don’t try to control everything, because that will stifle creativity, which is embedded in these services. Keep track of the numbers, but don’t forget to provide room for innovation.

What evidence can you share that demonstrates the impact of the engagement?

The biggest impact has been the success of the site. 45RPM implemented features when they said they would, and they have always hit the target. We still rely on them for different development tasks; they’re convenient and easy to work with.

How did 45RPM perform from a project management standpoint?

They assign resources effectively and complete work on time. Information about the work they’re doing is readily available.

What did you find most impressive about them?

The combination of skill sets within the organization sets 45RPM apart. They are client-oriented and brand-focused with great technical capabilities.

Are there any areas they could improve?

This was a long time ago, but we experienced some challenges in a project that we did with 45RPM and a design firm. Although I’m not sure this is attributable to 45RPM, we had issues assigning ownership to various elements of the project.

Any advice for potential customers?

I don’t have any specific advice, but they’re a great team that is easy to work with.

What evidence can you share that demonstrates the impact of the engagement?

Because of the work that 45RPM did for our cybersecurity client, they’ve successfully raised capital in two rounds of financing. They have six new sales opportunities because of a recent marketing and advertising campaign that 45RPM did. Also, the FinTech program whose marketing materials 45RPM developed won a prestigious competition. We’ve had no negative metrics.

How did 45RPM perform from a project management standpoint?

45RPM adheres to our quick turnaround times. Their team, especially Noriko, is exceptionally detail-oriented. We have an open and direct relationship. They’re honest if they don’t think they’re the right fit for a project.

What did you find most impressive about them?

In my past engagements with other companies, I often began the project working with the company’s leadership, but then got passed down to less experienced account managers and team members as the work progressed. This has never been the case with 45RPM; I continue to work directly with Tim and Patrick. The entire team’s attention to detail, up to the executive level, is incredible. Their expertise makes them invaluable.

Are there any areas they could improve?

Any three-year partnership is going to encounter some challenges, but for every problem we’ve had, 45RPM has worked with me to overcome and solve it.

Any advice for potential customers?

You should be straightforward with them. 45RPM’s team is full of creatives, from web and graphic designers to videographers. They’re problem solvers for people like myself who aren’t creative. If they can’t solve your problem, they will tell you.

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any specific metrics that we’re measuring during the engagement, but we have received great positive feedback from our internal team. Based on the work they’ve produced for us, we’re happy with them.

How did 45RPM perform from a project management standpoint?

Our engagement hasn’t called for project management between our teams in that capacity.

What did you find most impressive about them?

They are a team of phenomenally talented individuals that separate them from others in the industry. Tim and Patrick are great leaders of the organization. They have a strategic approach that I find inspirational.

Are there any areas they could improve?

There’s nothing I can think of for them to do better.

Do you have any advice for potential customers?

Anyone fortunate enough to be working with 45RPM should be prepared to see amazing results.